Publisher Support Holiday Schedule.

November 18, 2015

Publisher Support Holiday Schedule
If you have questions or need support, you can always contact the iBooks Publisher Support team. However, keep in mind that Apple offices will be closed on the below dates, and as a result response times on or around these dates may be delayed:

Support Language Apple Offices Closed
English November 26, 2015
December 25, 2015
January 1, 2016
Japanese January 1, 2016


Winter Delivery Deadlines
To prepare for the holiday season, we’re adjusting our deadlines for Book deliveries. If you plan on releasing new books on iBooks in December 2015 and January 2016, check the following delivery deadlines:

Release Date Book Delivery Deadline
December 18-31, 2015 Monday, December 14, 2015 (PST)
January 1-8, 2016 Friday, December 18, 2015 (PST)


Books may not become available for sale on their intended release dates if files are delivered after the delivery deadline.

During this time, you can continue to submit new deliveries or updates, access iTunes Connect, set-up promotional pricing, and use tools like iTunes Producer. Remember that support response-times may be delayed due to the holiday schedule.

Transporter 1.8.8
Transporter 1.8.8 is now available. Here are some of the noteworthy changes:

  • Enhanced lookup metadata mode. Transporter now supports the ability to look up metadata for multiple packages at once.
  • Updated system requirements. Transporter contains new servers with IP addresses, port information, and notes. For details, see the System and Network Requirements.

For more details on what’s new, see the Transporter User Guide.

Reporter for Sales and Financial Reports
Reporter is Apple’s new command-line tool for downloading your Sales and Financial reports. The pre-existing Autoingestion tool can still be used although new functionality, such as multi-provider support, will only be available in Reporter.

For more information, refer to the Reporter and Autoingestion User Guide.

Opt-in for Higher Security Account
We are adding an extra layer of security for your iTunes Connect account and any associated delivery tools. To take advantage of this new feature:

  1. Go to My Apple ID.
  2. Select Manage your Apple ID and sign in with your iTunes Connect credentials.
  3. Select Password and Security.
  4. Answer your security questions and click Continue.
  5. Under Two-Step Verification, select Get Started and follow the onscreen instructions.

This page is also where you can generate an app-specific password that will allow you to sign-in to your account securely when using apps that don’t support two-step verification.

We highly recommend adding this extra layer of security to protect your catalog and your account. To learn more, visit the FAQ about two-step verification for Apple ID.

Tips & Tricks: Know Your Dates
When you enter your book’s details in iTunes Producer or iTunes Connect you’ll come across three different date-related fields. Understanding what each date field means will ensure that your pre-orders are set up correctly and books go on sale on the intended day. Below is an explanation of how each field affects your book’s appearance on the store:

  • Pre-Order Start Date. The date you can start collecting orders on your book prior to its release. When submitting your title’s information in iTunes Producer, set the pre-order start date at least two days and at most one year before the release date.
  • Release Date (also known as Sales Start Date). The date your book becomes available for sale to customers on iBooks. This is also when customers who pre-ordered your book can download the item and complete their order.
  • Original Publication Date (also known as Publication Date). The date of the original or physical publication. This is the date users see on iBooks. In most cases, users want to see a list of books by a particular author sorted in chronological order — the order in which the books were written. If there is no physical edition equivalent, use the publication date of the digital file.

It’s important to note that the Original Publication Date does not determine when the book actually becomes available for download. If you need to change the date your book becomes available, adjust the Release Date, as this is the date that controls your book’s availability.

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