Click here to get your books in front of millions of readers. Then follow these steps:
Only if you live and work in the United States or if you’re signing up as a company or organization.
A U.S. Tax ID isn’t required for individuals outside of the United States.
With Apple Books, you can offer and sell books in the following countries:
Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, Germany, Greece, Guatemala, Hungary, Honduras, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States, Venezuela
No. You can request a Paid Books Agreement in Agreements, Tax, and Banking on iTunes Connect to upgrade your account.
Apple Books Publisher Support is available to assist you via email and phone, seven days a week. Hours of operation are:
Monday-Friday: 7 a.m. to 5 p.m. PT
Saturday-Sunday: 7 a.m. to 4 p.m. PT
Phone support is available in English. If you are located in one of the following countries, you can contact Apple Books Publisher Support by phone, Monday through Friday 7 a.m. to 5 p.m. (Pacific Time). For Australia, please note that the hours of support are Monday through Friday 8 a.m. to 8 p.m. (Australian Eastern Time).
|Australia||1300 307 504||This is a low-tariff number.|
|France||0805 540 117|
|Germany||0800 664 5307|
|Netherlands||0800 0201 578|
|Spain||900 812 687|
|U.K.||0800 975 0615|
|U.S.||(877) 206-2092||Toll-free from U.S. and Canada.|
International calling rates may apply elsewhere.
Yes. Your Apple ID can be added to multiple iTunes Connect accounts. This allows you to sign in and switch easily between providers.
Choose Individual if you’re representing yourself or if you’re a sole proprietor.
Choose Organization if you’re registered as a company or organization.
The name you enter must match the name associated with your U.S. Tax ID.
First, you’ll need to sign up with the legal entity name associated with your U.S. Tax ID and complete your contact, tax, and banking information in Agreements, Tax, and Banking.
When you’re done, submit a request for a DBA/Pen name. You’ll need to show proof of the desired name (such as a DBA/fictitious business name certificate or license, or IRS tax document).
Select “Offer Your Books for Free” if you only want to offer books for free on Apple Books. You can upgrade to a Paid Books agreement later.
Select “Offer Your Books for Free and Sell Your Books” if you want to add the option to sell books on Apple Books. A U.S. Tax ID is required for all companies and individuals who primarily live and work in the U.S.
Typically, we’re not able to verify a legal entity name and U.S. Tax ID because:
Thanks for becoming a publisher with Apple Books! We’re excited to see you getting started. Here are a few tips to help you get to the next step:
Apple collects contact information for users in the following categories: Senior Management, Finance, Technical, Legal, and Marketing. Apple Books may contact specific users regarding promotional opportunities or issues affecting their area of interest.
Verify the Action column in Agreements, Tax, and Banking to see if there’s any more information we need. You must set up contact, bank, and tax information to complete your agreement and receive payments directly from Apple.
Your account can be terminated after your agreement has been in effect for at least one year from the effective date listed in Agreements, Tax, and Banking.
You will no longer be able to submit or manage books, manage your account, access sales or financial reports, receive Apple Books news and announcements, distribute books on Apple Books, and more.
Before terminating your account, download any sales, financial, or catalog reports from iTunes Connect for your own records and remove clearances for your books.
To terminate your account, submit a request. Be sure you provide 30 days notice and note whether you intend to use your Apple ID on another iTunes Connect account.
Sign in to your iTunes Connect account and request a Paid Books Agreement in Agreements, Tax, and Banking.
Users with the Legal role and legal authority to sign documents on behalf of your company can enter into agreements. Users with the Admin role can view and download terms, but cannot accept them.
No. Users with the Admin role can grant the Legal role to others, but not themselves. Another Admin can grant the Legal role to you.
Contact our legal department to explain your situation and provide appropriate documentation.
Banking updates made while payments are being processed will be applied to your future payments, during the next month’s payment cycle.
Make sure no required tax information is missing. In Agreements, Tax and Banking:
Banking information can be edited at any time, with a few exceptions. You can’t make new changes while:
Make sure you've entered your local clearing or SWIFT code correctly, including any leading zeros.
Don't enter a SWIFT code if you're asked specifically for a clearing code or other type of number.
Some local clearing or SWIFT codes aren't yet recognized by our banking systems. If possible, use a supported local clearing or SWIFT code instead. It can take up to several months to add support for additional local clearing or SWIFT codes. If you'd like us to verify or attempt to add support for your bank, let us know and include your bank details.
Make sure your U.S. ABA routing number is correct. This number will be printed on the bottom of the checks for your account, or you can contact your bank if you need further confirmation.
Not all locations for every U.S. bank are available; use another branch location instead if this is the case.
Payments sent to U.S. banks in USD require an ACH routing number. This must be a domestic payment method. If you provide an international wire routing number, your payments will fail.
There are two formats for Canadian transit numbers: electronic and paper. You must enter the electronic transit number when providing your bank information. This number is made up of a leading zero, a three-digit financial institution number, and a nine-digit branch transit number.
For example, if the institution code for the Bank of Montreal was 001 and the branch transit number was 000111000, then the electronic transit number would be entered as 0001000111000 in iTunes Connect.
No, usually these instructions are only provided by banks or investment firms that don’t have their own bank routing number. We don’t support payments to banks or institutions that don’t have their own routing number.
Some bank account numbers have leading zeros. Be sure to include all leading zeroes when entering your banking information on iTunes Connect.
Don't enter your IBAN into the bank account number field; they’re two separate numbers.
If your Bank Account Currency is Japanese Yen, Katakana characters are allowed. Otherwise, Only English letters or numbers are allowed in the Account Holder Name field.
If your primary bank account currency isn’t listed, check with your bank to find out which of our supported currencies they can accept.
Note that currencies are listed alphabetically, according to International Organization for Standardization (ISO) currency codes. You may want to double-check that your primary currency isn’t already listed.
It’s unlikely that your bank won’t accept any of the available currencies. If that’s the case, though, use a different bank account.
Some bank accounts can’t receive incoming funds electronically. We don’t support those bank accounts. You’ll need to provide a bank account that can accept payments electronically.
Tax form requirements depend on where your entity is based. All instructions, tax forms, and tips for completing them are available in Agreements, Tax, and Banking on iTunes Connect.
Our Tax forms overview provides additional information on which forms are required and how to complete them. The following tax forms are available:
For an individual, you can learn about getting an Individual Taxpayer Identification Number (ITIN) on the IRS website.
For business entities, you can get an Employer Identification Number (EIN) by applying to the IRS in the following ways:
It depends on several factors. You will be presented with a set of questions which will direct you to the form that’s appropriate for your situation.
You will continue to see the information you originally provided online even after we have your updated information on file. Agreements, Tax, and Banking on iTunes Connect does not display updated information.
More information on 1099 forms is available in the Tax Information section of the Apple Books Publisher User Guide.
Apple is in the process of verifying Legal Entity Name / Tax ID combinations with the Internal Revenue Service. Apple may reach out to you if we have identified that your Legal Entity Name / Tax ID combination does not match the Internal Revenue Service’s records. You can update your information by following the link in the email or by logging into iTunes Connect and following the link on the homepage.
The Legal Entity Name / Tax ID provided to Apple is significantly different from what is on file for your contract. If you submitted tax information for a different legal entity, a new contract, at no additional cost, is required. Per IRS regulations, failure to provide a matching Legal Entity Name / Tax ID number combination may result in backup withholding of 28% of your transaction amounts. State-level backup withholding could also apply.
It’s likely the wrong publisher type was selected during the sign-up process. Contact us, and we can help you resolve this error.
Books can be submitted as an EPUB file (.epub) or Multi-Touch (.ibooks). Textbooks must be created in iBooks Author and submitted as a .ibooks file.
DRM protects your book from illegal copying. It works differently depending on your book’s file type:
You can adjust your book's DRM settings in My Books in iTunes Connect. Learn more about DRM settings.
Yes, all copyrights and intellectual property rights will be retained by the original holders of the rights.
All EPUB books submitted to Apple Books must pass the most recent version of EPUBCheck. Various validation tools exist for this. One of the easiest and most comprehensive is the International Digital Publishing Forum's free online EPUB validation service.
Take a look at the explanation of errors by the developers of EPUBCheck.
The current version of the Apple Books Asset Guide contains information about EPUB 3. However, if you still need access to the documentation to create EPUB 2 books, you can download Apple Books Asset Guide 5.0.
There are different types of digital partners who can help you get your books on Apple Books:
Aggregators help format, deliver, and manage books. If you don’t know how to create digital books or if you need production help, consider working with an aggregator. They may also offer book status updates and sales reports, as well as marketing and operational help. If you sell any books, we will pay the aggregator directly, and then aggregator pays you.
Conversion houses specialize in converting books into files for Apple Books. If you prefer to manage your own books and account, but don’t know how to create books in the EPUB format, you may want to work with a conversion house. If you sell any books, we will pay you directly.
Delivery houses can deliver books that have already been formatted for Apple Books on your behalf. They don’t provide formatting services.
First, make sure you’ve set up contact, tax, and banking information in Agreements, Tax, and Banking. Next, download the latest version of iTunes Producer. After you sign in to iTunes Producer, you will see the Template Chooser window. From this window, click the Choose button to create a new book package. Add the book metadata, pricing, and book file, and click Submit to send your book for review.
iTunes Producer requires:
App-specific passwords are required if your Apple ID is protected with two-step verification or two-factor authentication. If you have two-step verification enabled, you may see these two notifications:
Please sign in with an app-specific password. You can create one at appleid.apple.com.
Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com.
Check out the Apple Books Publisher User Guide for more information on book metadata.
ISBNs are optional, but helpful for sales and charting purposes. If you choose to use an ISBN, you must provide it the first time you submit the book to Apple. All ISBNs must be in the 13-digit format and be specific to the digital version of the book. Learn more about purchasing an ISBN in the United States and other areas.
Learn more about making updates in iTunes Producer in the Apple Books Publisher User Guide.
Transporter is a command-line tool that can be used to deliver content and download reports. Only those who have been approved and trained to use Transporter have access to it. Additional information about Transporter can be found in the Transporter User Guide.
No, you can only submit one book at a time using iTunes Producer.
You can enter metadata for multiple books in the Book File Import Template, available in the File menu in iTunes Producer. Doing this, however, still requires you to add the cover art and book file, and deliver the book package to Apple one at a time via iTunes Producer. Learn more in the Apple Books Publisher User Guide.
Alternatively, you can contact an Apple-approved aggregator to submit multiple books for you.
When you prepare a book to be submitted to Apple Books using iTunes Producer, you are creating a book package with this file extension. When you open this file, you will see the metadata (metadata.xml), cover art file, and book file if supplied.
This file is saved to your Playlist folder by default.
You have a few options. Learn more in the Apple Books Publisher User Guide.
Samples are required for all books.
Apple Books automatically creates samples for all books, except Read Aloud books and books created with iBooks Author (custom-made samples are required for those).
What the sample consists of depends on how the book is created. Click here to learn more. If you don’t want Apple Books to cut the sample automatically, you can create a custom sample and add it to the right-hand side of the Files pane in iTunes Producer.
If you created the book with iBooks Author, information about creating a custom sample can be found here.
It can take up to 24 hours for your content to be visible in My Books.
If you have questions about upload errors, or how to address them, click the “Send to Apple” button. Our support team will follow up with you to troubleshoot the issue.
Yes. Any changes made will overwrite what was previously submitted and restart the review process.
You can quickly and easily update some metadata in iTunes Connect. Learn more in the Apple Books Publisher User Guide.
First, check to see if the series was approved. If you see “Other Books in This Series” at the bottom of the book’s product page on Apple Books, the series was approved.
Series was approved: Contact us to request an update to the book’s series information.
Series not yet approved: Open the book package in iTunes Producer, update the series information in the Details pane, save the changes and click Submit.
To update your assets, you need to submit the updates through the tool originally used to deliver the content. Learn more in the Apple Books Publisher User Guide.
Similar to apps, you can submit a new version of your book (an updated book file), and customers who purchased your book will automatically be notified if the book is in their Library. Customers will see the release notes you included in the metadata, informing them of what’s new in the updated book file.
Additional information regarding versioning can be found in the Apple Books Asset Guide.
No. Customers who previously purchased your book can download the new version on Apple Books. The new version will overwrite the previous book in their library.
No. After you submit a new version of your book, you cannot revert to the previous version on Apple Books. If you need to make corrections, you must submit a new version.
Depending on the role assigned to your Apple ID, you may have access to the following:
Yes. Your Apple ID can be added to multiple iTunes Connect accounts. This allows you to sign in and switch easily between providers.
iTunes Producer is a delivery tool available on Mac computers with OS X 10.10 or later. Use it to:
iTunes Connect is a web portal used to manage your account, banking information, users, and agreements. Use it to:
After you click My Books on iTunes Connect, you will see the Recent Activity section. This section displays the ten most recently submitted or updated books. You can search for any book that was submitted to your account in the Search section below.
To view a list of all books that were submitted to your account, request a Books Catalog Report from the Catalog Report section of My Books.
You can find the review status in the Summary section of the Book Details page in My Books. Hover over the status if you need more details. The review statuses are:
Catalog reports are a fantastic resource and a valuable tool to help ensure that things are going smoothly with your books. For more information, see the Apple Books Publisher User Guide.
Yes. You can edit your Apple ID/email address and the name associated with the Apple ID on your Apple ID account page. If you change the email address, you will use that updated email address as your Apple ID to sign in to iTunes Connect and iTunes Producer.
The roles are:
Learn more about what these roles mean in the Apple Books Publisher User Guide.
If your book was issued a ticket, please address the issue as soon as possible so your book can be available on Apple Books.
If you believe that a book was ticketed by mistake, you can leave a clarification note within the Reply section of the ticket. If you have any questions about tickets or how to address a ticket, feel free to contact us.
After the ticket and book have been approved, your book will be visible on Apple Books within 24 hours.
A book can be ticketed at anytime. Generally if a book was previously available on Apple Books and then ticketed, it’s in response to a customer complaint, or formatting issues were discovered. The sooner the issue is addressed, the sooner the book will be back on Apple Books.
Within Sales and Trends you have access to customizable graphs showing high-level data, as well as reports.
If you see a message that your account is pending when you go to Sales and Trends, usually your updated user role is still being processed. If you're still seeing this message after 24 hours, let us know.
It's very common for sales to rise and fall over time, which will show up as periods of high and low volumes in your downloads.
We can't comment on specific reasons why your download volumes might change over time or on other changes in customer behavior, including redownloads, purchases, or refunds.
That item may not be available on the store. Make sure you've accepted the latest agreements in Agreements, Tax, and Banking. If you've accepted the latest agreement, check the Pricing and Availability section and the status for your item on iTunes Connect.
No, the Store Currency filter allows you to see your sales and units from customers that purchase your content with the selected currency, but it does not convert all of your sales to that specific currency.
Take a look at our iTunes Connect Sales and Trends Guide.
You can download reports at the following times:
Summary Sales, Magazines and Newspapers Detailed, and Opt-In reports are available by 6 a.m. in the time zone for the agreement and territories covered by that report. Subscription reports, including the Subscription Event and Subscriber reports, are available by 8 a.m.
If a report covers multiple time zones, availability will be based on the latest time zone covered by that report.
Reports use the following definitions for periods of time:
Note that Sales and Trends reports aren't based on the Apple fiscal calendar.
Report time zones are based on the territories covered by each agreement:
If an agreement covers more than one territory, then reports will use the time zone with the latest time. Reports for worldwide agreements use PST/PDT.
Yes, these reports use the same data and include daily reports.
There are several differences between the reports available in Sales and Trends and those in Payments and Financial Reports on iTunes Connect. The most significant being:
Full reports can be downloaded from the Reports pane as follows:
We don't store or regenerate reports for download after these time periods expire.
Reports are downloadable as tab-delimited text (.txt) files compressed in gzip (.gz) format. To view a downloaded report:
Opt-in reports are password-protected ZIP files, with a new password generated for each download. You can view this unique password on the Reports page. To open these files, use a decompression tool that supports password-protected ZIP files.
If you have recently completed a legal entity name change, the new legal entity name has been set up as a new vendor with a new vendor ID.
Reports that are available for download will be reported separately under the new vendor ID. Information from multiple vendor IDs cannot be consolidated but previous reports are still available in Sales and Trends on iTunes Connect.
We provide refunds if the customer experience was unsatisfactory due to content or quality.
No, these are only estimates based on daily downloads. Your final proceeds can be found in Payments and Financial Reports.
Yes, we have a command-line tool, Reporter, which you can use to automate downloads of your Sales and Trends reports or Payments and Financial reports.
You can still download all sales reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command-line tool, Reporter.
Detailed Sales reports are available to publishers that have downloads from the Volume Purchase Program (VPP). Once you have a VPP download, Detailed Sales reports will become available.
Financial reports are distributed once a month and are available for download exclusively through Payments and Financial Reports on iTunes Connect. Financial reports are generally available for a given month by the end of the following month.
To see the days included in a monthly financial report, access Apple's fiscal calendar from within Payments and Financial Reports.
To view the countries covered by each report, hover over the respective region.
Payments and Financial Reports use the Apple Fiscal Calendar.
Go to the Payments page in Payments and Financial Reports to reconcile financial report earnings to payment amounts. The reconciliation includes the following:
The amount paid on the Payments tab represents the amount our bank has sent to your bank. Payments can be subject to bank fees and transaction costs charged to you by your bank or intermediate financial institutions, reducing the amount when presented on your bank account. Payments indicated as wire transfers would generally be subject to bank fees and transaction costs.
Confirm the following:
When confirmed, if you still aren't receiving Financial Report notifications, contact us and we can investigate.
iTunes Connect users that are set up with either the Finance or Admin role can access Payments and Financial Reports on iTunes Connect and can also download financial reports.
You can create a new user in Users and Roles on iTunes Connect. You must be an Admin to create new accounts. iTunes Connect users with either the Admin or Finance role will be able to access Payments and Financial Reports.
Notification that a new financial report is available for download is sent to iTunes Connect users who elect to receive Financial Report Type Notification emails for the corresponding territory.
Technical users can elect to receive these notifications, though they will not be able to access the reports unless they also have the Finance or Admin role.
You can add notification types using the Users and Roles section of iTunes Connect. There you may edit, delete, or create a new user account, and set up the roles and notifications for that user.
To receive financial report notifications, select the Financial Report Type notification for the intended region. All users can modify their notification selections. You must be an Admin to make these changes on behalf of another user.
Payments are made no later than thirty (30) days following the end of each monthly period. To receive payment, you must have provided all required banking and tax information and documentation, as well as meet the minimum payment threshold.
If your bank country or region and bank account currency are listed in this table, you must exceed a minimum payment threshold of 10 USD. For the Republic of Korea (KRW), the minimum threshold is 50 USD. All other bank countries or regions and bank account currencies must exceed a minimum payment threshold of 150 USD.
|Bank Country/Region||Bank Account||Bank Country/Region||Bank Account|
The payment date is the date the payment leaves Apple's bank. Your bank may or may not credit those funds to you on the same day.
We present the payment date in Payments and Financial Reports. For past payments, we display the value as "Paid." For any scheduled future payments, we display the date as the "Expected Payment Date."
Where possible, payments are made by Electronic Funds Transfer.
Apple's bank will consolidate payments for different financial reports when possible, generally resulting in a single payment for all earnings each month the requirements for being paid have been met.
As of February 1, 2019, all payments into bank accounts in New Zealand and Australia will be wire transfers.
The term ACH (Automated Clearing House) payment is used in reference to low-value payments. You can view the method used for a particular payment on the Payment Page in Payments and Financial Reports.
No. If you haven’t completed your information in Agreements, Tax, and Banking, you won’t have any earnings. Apple needs to process the information, so your agreement will not be activated immediately. We suggest taking these steps as soon as possible, even while in the process of preparing your books for submission.
No. Payments can only be made after all required documentation has been received and your contract is in effect. If the required banking and tax information is incomplete, or has not been received by Apple, payments cannot be made.
You can review the processing status of your agreement in Agreements, Tax, and Banking on iTunes Connect.
No. Apple accepts one bank account and makes one payment during each monthly cycle if all requirements for payment have been met.
The exchange rates used to convert report currency to your bank account currency is established by our bank and, due to Apple's volume, is generally a more favorable rate. The rates are typically the spot rate on the date of payment and no more than three business days prior to the date the proceeds are received into your account.
The exchange rate used to convert each report currency to the currency of your bank account is displayed on the Payments page in the "FX Rate" column.
Payments are sent to the bank account on file at the time a payment is processed. Depending on the timing of your bank account update, a payment could have been in process at the time you updated your banking information. In such instances, the bank account a payment was made to will differ from the account you currently have on file.
Payments are made within 30 days of calendar month end if both of the following conditions are met:
If you have not received a payment for a given month within 30 days after the end of the month, confirm that all documentation has been completed. Also, confirm that the cumulative amount owed exceeds the minimum payment threshold for your country or region by converting reported amounts using current exchange rates.
Yes, we have a command-line tool, Reporter, available for you to quickly download all reports. You can use it for sales and financial reports.
Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.
You can still download all financial reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command-line tool, Reporter.
Your financial reports are presented as groups of transactions, displayed in distinct rows. Each row represents a unique combination of a book, transaction type (product type identifier), price (proceeds/customer price), store, sale or return, and promo (if applicable). Each of the columns reference different aspects of a group of transactions. The columns presented are detailed in the Payments and Financial Reports Guide.
If you see multiple Name and Number combinations in a menu at the top, it indicates that more than one Legal Entity has been associated with the account. Each option for selection corresponds to different Legal Entity that has been reported to and/or paid.
The earned amount represents the proceeds, net of commission, in a given period for the region and revenue type displayed. The amount will agree to the total of the associated financial report.
Total Owed displays the estimated amount owed to you in the currency of each reported region and revenue type.
Proceeds is an estimate of the amount due based on converting the amount owed to your bank account currency. The actual payment may differ from the proceeds based on variances in foreign exchange rates as well as reductions for applicable withholding taxes.
Balance Carried Forward is made up of any prior period amounts unpaid (or returned) and carried over to the current period.
The withholding tax displayed represents amounts withheld by Apple and remitted to tax authorities in accordance with government requirements specific to the territory.
Withholding tax is specific to particular stores where transactions occurred and/or where payments are being distributed by Apple. Withholding taxes can vary based on your location, the completion of any optional tax forms, and the tax treaties entered into by your country.
Amounts added to your payment to meet your tax requirements in certain countries. For example, Goods and Services Tax (GST) generally applies if you are either based in Australia or based outside of Australia but registered for GST.
If you have not accumulated any sales since your contract started, you won't see any data presented on the Trends graph.
If you have just started selling you won't see any sales or payment data presented until you have financial reports and payments, communicated and presented on the Earnings and Payments pages.
Payments made to you for earnings prior to July 2010 are not presented on the graph.
Financial Reports, which include payment and other financial information, are available in Payments and Financial Reports on iTunes Connect.
Click on Create Report on the top right corner, select All Regions or choose individual region, click Create Reports, and download them once it completes.
If you are using macOS, the reports will be downloaded and opened automatically.
If you are using Microsoft Windows, read the information below:
There is a single currency for earnings associated with each Financial Report. You can see the currencies associated with each Financial Report on the left side of Payments and Financial Reports.
No. To obtain free transaction reporting, view daily and weekly reporting in Sales and Trends on iTunes Connect.
When a payment made to you is returned, you will see the return at the top of the page highlighted in red as an amount added to the cumulative balance of what you are owed.
We will attempt to repay this amount along with all other amounts owed during the next monthly payment processing period.
We recommend that you review and make any necessary changes to your bank account information, when needed, to facilitate future payments.
If nothing was purchased in a region during a month, no corresponding report for that region will be generated for download on iTunes Connect.
Review your bank account information in Agreements, Tax, and Banking on iTunes Connect, and make updates to your bank information, as necessary, based on the return reason indicated in the email. Once you make any necessary updates, the system will automatically reattempt payment during the next monthly payment processing period.
If your bank account information appears correct, reach out to your bank to resolve why they are not accepting our payments. Use the Bank Payment Reference Number presented with the returned payment to assist your bank in finding the returned payment.
The return message presented on iTunes Connect is based on information from your bank. This is the best information we have on why your bank did not process a payment. The return message may provide an indication of the updates to your bank account information required.
If it appears that your bank account information is correct and the return reason doesn't indicate what changes are required, try reaching out to your bank. Use the Bank Payment Reference Number presented with the returned payment to assist your bank in finding the returned payment. Once the return is found, your bank should be able to identify the action needed to allow you to be paid.
The Bank Payment Reference Number is a nine-digit payment identifier communicated by Apple's bank to your bank at the time a payment is attempted. This is only displayed when a payment we've attempted to make to you is returned. You may be able to use the Bank Payment Reference Number to follow up with your bank to find out why a payment was returned and the corrective action necessary in order to successfully process payments to your account.
You should also review the return reason presented on iTunes Connect for further indication of the action you can take to ensure the next payment is successful.
The returned payment message on the iTunes Connect home page will stay until you update your banking information, or a payment is successfully made to you during the following month’s payment cycle.
Customers can search by the book’s metadata such as the title, subtitle, author name, and series name.
No. Apple does not release customer information. Only sales information is shared with publishers.
If you have suggestions or feedback, please let us know!
Click here to learn how to hide and unhide Apple Books purchases. When you hide or unhide a book on your computer or iOS devices (such as iPhone and iPad), the book will also be hidden or unhidden in My Books on iBooks StoryTime on Apple TV.
Yes. Select books are available on iBooks StoryTime for Apple TV. You can purchase featured Read Aloud books and read and listen to them the same way you would on Apple Books for iOS and Mac.
Read Aloud books you buy from Apple Books for iOS and Mac are available automatically in My Books in iBooks StoryTime on Apple TV.
No, you do not need to create a different book file. The Read Aloud book file will be compatible for Apple Books for iOS (such as iPhone and iPad), Apple Books for Mac, and iBooks StoryTime on Apple TV.
Read Aloud books that appear on iBooks StoryTime are selected by Apple. All featured placement is solely at the discretion of Apple and is not guaranteed.
iBooks StoryTime on Apple TV is currently available in the following countries:
Argentina, Australia, Austria, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Guatemala, Honduras, Ireland, Japan, Mexico, New Zealand, Nicaragua, Panama, Paraguay, Peru, Spain, Switzerland, United Kingdom, United States, Venezuela
Yes. However, if they leave a written review they must also provide a rating using stars.
Yes, only users who purchased the book or used a promo code to download the book from Apple Books can post a rating or review.
Note: Ratings and reviews a customer posts are only visible to customers in the same Apple Books territory. For example, if a customer in the United States posts a review in the U.S. store, that review is only visible to other customers in the U.S. store.
No. A review must come from the user posting it, and he or she must be signed in with his or her Apple ID for use on the iTunes Store. However, with permission from the author of the review, you can include it in your book’s description.
You will need to submit a request using Contact Us to request the removal of the review. The review will be removed if we deem it to be inappropriate. Reasons for this can include profanity, hateful or overtly sexual language, or significant factual inaccuracies.
Yes, if you submit updates to the same Apple ID/Vendor ID.
If you redeliver the book, creating a new Apple ID, ratings and reviews from the previously delivered book won’t appear and can’t transfer.
A book that is offered for free cannot be made available for pre-order. Your free book will be offered on Apple Books on the scheduled release date. You can update the release date or pricing for the book in My Books on iTunes Connect.
Generally this happens when the series metadata submitted wasn’t consistent with the series metadata on file for the other books. Any differences in the series name including spacing, punctuation, or additional words will result in the book not properly linking to a series.
You can confirm what series information Apple Books has by requesting a Book Catalog Report from My Books.
The Volume Purchase Program allows educational institutions and businesses to purchase books in volume and distribute the books to their users through redeemable codes.
For more information, including how to enroll educational institutions and businesses, see the Volume Purchase Program page.
You’re automatically opted in to the Volume Purchase Program after you complete your agreement.
To remove your book from the Volume Purchase Program, go to My Books, select your book, click Rights and Pricing, and deselect VPP Enabled.
The Volume Purchase Program is available in Australia, Austria, Belgium, Brazil, Czech Republic, Denmark, Finland, France, Greece, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and United States.
If you believe that a book on Apple Books infringes your rights, please submit a claim via the Apple Books Content Dispute form.
If a customer reports any issues with your book, direct them to iTunes Store Customer Support. This allows the user to resolve the issue directly with the Customer Support team.
If the issue is related to your book and not Apple Books or the customer's account, you will be contacted separately by Apple.
After your book is on Apple Books, you’ll want to get the word out to as many readers as possible, and that’s what building an effective marketing and publicity campaign is all about. Although in-store merchandising will market your title successfully, you can boost its effectiveness with the following strategies:
A robust product page is a powerful opportunity to connect directly with potential readers. To understand what makes an effective product page, we recommend reviewing pages for comparable bestselling titles on Apple Books. Key elements to consider include:
We do not accept advertising or co-op in exchange for favorable placement, although suggestions for editorial placement are welcome. We consider books of high editorial quality with effective product pages and robust marketing plans. Note that these are key sales drivers for all titles, with or without merchandising support.
Apple Books features are chosen by our editors. All featured placement is solely at the discretion of Apple and is not guaranteed.
You've got a couple of options. Learn more about getting links for Apple Books.
First, confirm that the series has been approved. If the series is approved, using Apple Books on desktop, click the series title found below the title or subtitle on a book’s product page. Confirm that the series information is accurate on this page and then right-click the series name and select Copy Link.
Contact us to submit a series approval or update request if needed.
On Apple Books on desktop, search for your author name in the right-hand search bar. Then select your author name, right-click your name, and select Copy Link. All authors have an author page on Apple Books that feature all of their titles.
Contact us if updates to your author page are needed.
Yes, you can add links to other books you've written or any live pre-orders on Apple Books.
Promo codes allow readers to download free copies of your book for promotional purposes. You have access to 250 promo codes which you can distribute to reviewers, bloggers, and other media contacts. Readers will be able to download the book in any territory where it’s available for sale, even before the release date.
See Promo Codes in the Apple Books Publisher User Guide for more information.
Make sure the account is tied to the latest agreement. The Promo Codes button will only display for books with a status of On Store or Ready for Store in at least one territory. Additionally, only users with the Admin, Legal, or Sales roles can request promo codes.
The Affiliate Program provides a unique way for your website or book to link to millions of songs and thousands of apps—as well as books, movies, TV shows, and more on iTunes while earning commissions on qualifying sales and memberships on Apple Music.
Click here to learn more about the program benefits and how to sign up.
To affiliate your links log in to your PHG account and look for the “Tools” section. Here you can find all of our link tools including Link Maker, which we strongly encourage you to use for creating links.You can also manually add your Affiliate ID to the end of an iTunes, App Store, or Apple Books URL. Learn more by reading about basic affiliate linking.
You can find more frequently asked questions here.
Currently, Apple accepts audiobook files and metadata from approved partners. View a list of approved partners.
You can offer and sell audiobooks on Apple Books in the following countries:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States
No, we do not support pre-orders for audiobooks at this time.
You will need to work with your distributor to submit the updates.
Payment return email notifications are sent to users who have opted in to receive "Payment" notifications from within Users and Roles.