How much does it cost to sign up for Apple Books?

Offering books on Apple Books is free. Additional details on Apple Books sales terms are available during the sign-up process.

Can I distribute self-published books on Apple Books?

Yes, the sign-up and distribution processes are the same for both publishing companies and self-published authors.

How do I sign up to offer books on Apple Books?

Click here to get your books in front of millions of readers. After you click Get Started, enable iTunes Connect with an Apple ID that has a valid credit card on file. You can use the same Apple ID you use to sign in to the iTunes Store or App Store. If you don’t have an Apple ID, you can create one using iTunes by clicking Sign In and then Create Apple ID.

Then provide your Seller Name, and select a publisher type. After you click Agree, a verification email will be sent to the email address associated with your Apple ID. You must click the link in this email to verify your email address and activate your iTunes Connect account.

Who should sign up to offer books on Apple Books on behalf of my company?

Someone with the legal authority to sign documents on behalf of the company should apply to offer books on Apple Books. Only individuals with this legal authority can accept the standard iTunes agreement on iTunes Connect.

I don’t live in the United States. Do I need to provide a U.S. Tax ID to sell books on Apple Books?

If you selected the Individual publisher type and you do not primarily live or work in the United States, you are not required to provide a U.S. Tax ID.

However, you are required to provide a U.S. tax ID if you are a company or organization or you are an individual who primarily lives or works in the United States.

In which territories can I offer my book for free and sell my book on Apple Books?

You can offer and sell books on Apple Books in the following regions and territories:

North America: Canada, United States

Asia Pacific: Australia, Japan, New Zealand

Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Latin America and the Caribbean: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Venezuela

I currently offer books for free on Apple Books. Do I need to sign up for a paid account to sell my books?

No, you do not need to sign up for another account. If you currently offer books for free and now want to sell your books on Apple Books, you can request a Paid Books agreement in Agreements, Tax, and Banking on iTunes Connect.

I used an aggregator to submit my books but now I want to submit my books directly. Will the ratings and reviews transfer to my direct account?

No, ratings and reviews cannot be transferred. You can help build ratings and reviews for books submitted to your direct account by focusing on marketing efforts.

Can I also distribute my book to other book retailers?

You can distribute your book in EPUB (.epub) format to any book distributor or retailer. This includes EPUBs created with iBooks Author.

Multi-Touch books (.ibooks format books created with iBooks Author) can only be sold for a fee on Apple Books. There is no restriction on how you distribute your .iBooks format book, if it is offered for free.

I can’t find the answer to my question. Where can I get additional help?

Apple Books Publisher Support is available to assist you via email and phone, 7 days a week. Hours of operation are:

Monday-Friday: 7 a.m. to 5 p.m. PT
Saturday-Sunday: 7 a.m. to 4 p.m. PT

Email

Email support is available in English, Japanese, and Chinese. If you have questions or need help during the sign-up process, send an email to applebooks_applicationsupport@apple.com. If you completed the sign-up process, send an email by contacting us.

Phone

Phone support is available in English. If you are located in one of the following countries, you can contact Apple Books Publisher Support by phone, Monday through Friday 7 a.m. to 5 p.m. (Pacific Time). For Australia, please note that the hours of support are Monday through Friday 8 a.m. to 8 p.m. (Australian Eastern Time).

International calling rates may apply elsewhere.

Country Phone Number Notes
Austria 0800070267  
Australia 1300 307 504 Note that this is a low tariff number.
Denmark 80251619  
France 0805 540 117  
Germany 0800 664 5307  
Italy 8007698641  
Netherlands 0800 0201 578  
Norway 240 55185  
Spain 900 812 687  
Sweden 020100528  
U.K. 0800 975 0615  
U.S. (877) 206-2092 Toll-free from U.S. and Canada.

International calling rates may apply elsewhere.

I distribute other content on the iTunes Store and App Store and I have an Apple ID to access those iTunes Connect accounts. Can I use the same Apple ID to sign up for Apple Books?

Yes. Your Apple ID can be added to multiple iTunes Connect accounts if you are selling other content types on the iTunes Store and App Store (such as apps, music, TV shows, or movies) or you have access to another iTunes Connect account for books. This allows you to sign in to iTunes Connect and switch easily between providers.

Which publisher type should I choose on the Publisher Information page?

If you’re registered as a company or organization, select “Company” as the publisher type on the Publisher Information page. You must have a U.S. Tax ID and tax ID type (such as SSN, ITIN, or EIN), and the name on it must match the seller and legal entity name you enter during the sign-up process.

If you are not registered as a company, and the seller and legal entity name is your first and last name, select “Individual” as the publisher type. You should also select this option if you chose “Individual/sole proprietor” on Form W-9.

I completed the Publisher Information page. What do I do next?

Check the email account associated with your Apple ID for our verification email. After you click “verify my email address” sign in to iTunes Connect with your Apple ID and password, confirm the legal certification, and select how you want to offer books on Apple Books.

I completed the Publisher Information page but I haven’t received the verification email in my inbox. What do I do?

If you can’t locate the verification email in your inbox, check your spam or junk folders. Also, make sure your email account can receive emails from do_not_reply@apple.com. You may need to add this email address to your email address book or create an exception in your spam filters.

If you’re still having trouble, contact us.

What is the difference between “Offer Your Books for Free” and “Offer Your Books for Free and Sell Your Books”?

Select “Offer Your Books for Free” if you only want to offer books for free on Apple Books. If you later decide you are also interested in selling books, you can request a Paid Books agreement in Agreements, Tax, and Banking on iTunes Connect.

Select “Offer Your Books for Free and Sell Your Books” if you want the option either to sell books or to offer books for free on Apple Books. A valid U.S. Tax ID will be required if you are a company or you are an individual who primarily lives or works in the United States.

Should I enter my own name or my company’s name as the legal entity name?

If you previously selected the Company publisher type, enter the company name in the Seller Name or Legal Entity Name field. If you want to sell books on Apple Books, the company name must match the legal entity name associated with your U.S. Tax ID and tax ID type (such as EIN), as it is registered with the IRS.

If you previously selected the Individual publisher type, enter your first and last name in the Seller Name or Legal Entity Name field. If you want to sell books on Apple Books, the first and last name must match the name associated with your U.S. Tax ID and tax ID type (such as SSN or ITIN).

I want to display my pen name or Doing Business As (DBA) name as the Seller name for my books on Apple Books. How do I do that?

If you want to sell books on Apple Books under a DBA or pen name, you will need to first enter the legal entity name that is associated with your U.S. Tax ID and tax ID type (such as SSN, ITIN, or EIN) during the sign-up process so we can verify your information.

After we verify your information and you set up contact, tax, and banking information in Agreements, Tax, and Banking, sign in to iTunes Connect and request a Seller name change. You will need to show proof of the desired name (such as a DBA/fictitious business name certificate or license, or IRS tax document).

I already signed up to distribute other content (such as apps, music, TV shows, or movies) on the iTunes Store and App Store. Can I use the same U.S. Tax ID and legal entity name to sign up for Apple Books?

Yes. If you previously signed up to distribute other content (such as apps, music, TV shows, or movies) on the iTunes Store or App Store, you can use the same U.S. Tax ID and legal entity name when signing up with Apple Books.

However, if you already signed up with Apple Books, you cannot use the same U.S. Tax ID and legal entity name again.

I got an email stating there was an issue verifying my U.S. Tax ID and legal entity name. What does this mean?

Here are the most common reasons why we are not able to verify your legal entity name and U.S. tax ID during the sign-up process:

  • The U.S. Tax ID was not entered correctly. When entering the U.S. Tax ID, do not include dashes (-).
  • The correct U.S. Tax ID type (such as SSN, ITIN, or EIN) was not selected
  • The legal entity name was not entered correctly. The legal entity name on your account must exactly match U.S. Internal Revenue Service (IRS) records.
  • Your Tax ID is not yet included in the IRS database. It can take a few weeks for the IRS to add your Tax ID to their records, if you recently applied for a U.S. Tax ID.

I selected “Offer Your Books For Free.” What do I do now?

Your iTunes Connect account is successfully set up. Next steps are to submit your books to Apple Books and more:

  1. Sign in to iTunes Connect to access your account.
  2. Download iTunes Producer on a Mac for free to set up pre-orders and submit your books to Apple Books. Click here to learn more about iTunes Producer.
  3. Market your book. Click here to learn how to market your book on Apple Books.
  4. Discover frequently asked questions, our formatting guidelines, tutorial videos, and other resources on Resources and Help.

If you need help with the steps above, you can contact us by email or phone.

I selected “Offer Your books for free and sell your books.” What do I do now?

If you submitted a U.S. tax ID, we will need to verify the information before you can complete the next steps. You will receive an email after we verify the information.

After your U.S. tax ID has been verified, or you did not submit a U.S. tax ID, next steps are to provide us with information so you can receive payments, submit your books to Apple Books, and more:

  1. Sign in to iTunes Connect to access your account.
  2. Review the agreements and set up contact, tax, and bank information in Agreements, Tax, and Banking to complete your contract.
  3. Download iTunes Producer on a Mac for free to set up pre-orders and submit your books to Apple Books. Click here to learn more about iTunes Producer.
  4. Market your book. Click here to learn how to market your book on Apple Books.
  5. Discover frequently asked questions, our formatting guidelines, tutorial videos, and other resources on Resources and Help.

If you need help with the steps above, you can contact us by email or phone.

Why do I have to provide my legal entity name?

When you offer a book for sale on Apple Books, you are selling the book to the customer and Apple acts as your selling agent, as specified in the eBook distribution agreement. To make sure that the customer understands they are purchasing the book from you, Apple Books displays your legal entity name as the Seller name.

I don’t want my personal name to display as the Seller name. Can I use a Doing Business As (DBA) or pen name as my Seller name instead?

Yes, it is possible to display a DBA or pen name as the Seller name. First, you’ll need to sign up with the legal entity name that is associated with your U.S. Tax ID. After you complete the sign-up process and set up contact, tax, and banking information on iTunes Connect, you can submit a request to change the Seller name to a DBA or pen name.

To submit a request to change the Seller name on Apple Books, contact us. You will be asked to attach a state-issued document that demonstrates you legally own the desired DBA or pen name.

Using a DBA or pen name as your Seller name is optional.

What is a Doing Business As (DBA) name?

A Doing Business As (DBA) name is different from the legal name of an individual or a company. A DBA name is also known as a fictitious name, or trade name.

I set up my contacts in Agreements, Tax, and Banking. What does Apple do with my contact information?

Apple collects contact information for users in the following categories: Senior Management, Finance, Technical, Legal, or Marketing. Contact information may be used by iTunes to contact specific users regarding any potential issues affecting their area of interest or promotional opportunities.

What is an ABN and do I need one?

ABN stands for Australian Business Number. We ask for an ABN in order to complete processing of your Apple Books Store contract. However, it is only required for partners located in Australia. You can find more information about the ABN at this web site: https://www.abr.gov.au/ABR_BC/.

I can view agreements on iTunes Connect, but I do not have the option to accept them. What’s wrong?

iTunes Connect users with the Admin role can view contract terms, including downloading the contract PDF but cannot accept them on iTunes Connect, unless they also have the Legal role. You can add the Legal role to an existing user or a new user in Users and Roles.

Where can I find the latest agreement?

Accept the latest terms in Agreements, Tax, and Banking. Only iTunes Connect users with the Finance, Admin, or Legal role can view the terms of an agreement and only users with the Legal role can accept an agreement.

If you are on a paper contract and want to accept the latest terms, contact your Apple Books business representative.

How can I check the status of my agreement?

You can check the status of your Apple Books contract in Agreements, Tax, and Banking

In order to complete your contract and receive payments directly from Apple, you must set up contact, bank, and tax information. 

I no longer want to offer books on Apple Books. How do I deactivate my iTunes Connect account?

Your account can be terminated after your agreement has been in effect for at least one year from the effective date. You can find the effective date by signing in to iTunes Connect and clicking Agreements, Tax, and Banking.

By terminating your iTunes Connect account, you will no longer be able to submit new or updated books, manage your books or account, access sales or payments and financial reports, receive Apple Books news and announcements, distribute books on Apple Books, and more.

Before terminating your iTunes Connect account, we suggest downloading any sales and financial reports, if applicable, or other catalog reports from iTunes Connect for your own record and removing clearances for your books.

If you want to terminate your iTunes Connect account, submit a request by contacting us. Be sure you provide 30 days notice and note whether you intend to use your Apple ID on another iTunes Connect account.

How can I offer books for free if I have a Paid Books Agreement?

Your existing agreement allows you to choose to offer books for free.

To offer books for free, choose Tier 0 (free) in the Rights and Pricing section for each book.

I currently only sell books for free but now I want to sell my books. What do I need to do to sell my books on Apple Books?

If you only offered your books for free and now you also want to sell them on Apple Books, sign in to your iTunes Connect account and request a Paid Books Agreement in Agreements, Tax, and Banking.

Do I have to provide tax information when I request a Paid Books Agreement?

If you are selling books on behalf of a company located anywhere in the world, or you are a U.S. individual, you must provide a U.S. Tax ID (such as an SSN, ITIN, or EIN) on the Paid Books Agreement Information page. We will then verify your information and once approved, you can accept and download the Paid Books Agreement. After we verify your information, you want to enter the same U.S. Tax ID when you set up tax information in Agreements, Tax, and Banking.

If you are selling as an individual based outside of the U.S., you are not required to provide a U.S. Tax ID. After submitting the request form, you will be able to download the Paid Books Agreement.

Who can enter into agreements?

iTunes Connect users with the Legal role can enter into agreements on behalf of your organization, provided they have the legal authority to do so. Users with the Admin role can view agreement terms, including downloading the contract PDF, but cannot accept them on iTunes Connect, unless they also have the Legal role.

Can I make myself a Legal user?

If you are an Admin, you can grant the Legal role to another user in your account. If you do not have the Admin role, ask an Admin to grant the Legal role to you. To view who has access to the account and their roles, go to Users and Roles.

Do I need an iTunes Store account to be a Legal user?

Yes, the Apple ID you use to sign in to iTunes Connect must have a valid credit card on file. You can create an Apple ID in iTunes by choosing Sign In and then Create Apple ID.

Why are my books available in some territories, but not others?

In order for your books to appear on Apple Books in a certain territory, you must have:

  • Accepted a current, valid agreement for that territory
  • Provided all required contact, tax, and banking information in Agreements, Tax, and Banking on iTunes Connect
  • Added a new territory in Rights and Pricing for the book in My Books on iTunes Connect
  • Set Cleared for Sale to yes for that territory

You can review your current agreements and request the latest Apple Books agreement in Agreements, Tax, and Banking.

You can view your territory rights for a single book in My Books on iTunes Connect. To view your territory rights for multiple books at once, request a catalog report in Catalog Reports.

How do I get contracts for other territories?

You can request the latest version of the Apple Books contract, which covers all current Apple Books territories in Agreements, Tax, and Banking. When updated contact is available, you'll see a "Request Amendment" button. If you do not see this option, there is no new version of the contract currently available for request.

How do I edit a contact for my company?

Once you have created a contact for your company, you may not edit the contact information associated with that contact. To change the contact information for a contact, you must create a new contact with the correct information in Agreements, Tax, and Banking on iTunes Connect.

Who can provide and change the contact information for my company?

Users with the Admin, Finance, or Legal role can create contacts and change the listed contacts for your company. You can see your role in Users and Roles.

What steps do I take if my entity has reorganized?

If you wish to reassign your contracts to a different entity, you must contact our legal department to request a Consent of Assignment agreement.

What steps should I take if my legal entity has been acquired/merged with another legal entity?

If both legal entities currently have contracts in place and rights to sell books on Apple Books, you do not need to take any further action.

If books for both entities should be managed by one entity, the managing entity will need an Apple Books contract. If the managing entity is not currently selling books on Apple Books, it will need to apply for an iTunes Connect account for books. If the managing entity already has an Apple Books contract, all of the acquired/merged entity’s content should be delivered under the managing entity. Apple Books does not support "transferring" content delivered under one legal entity’s account to the account of a different legal entity.

Whom do I contact if my legal entity name changes?

Legal Entity name changes or other updates affecting the legal agreement signed between the entity and Apple must be addressed by our Legal Department. If your legal entity name has changed and your current contract is still effective, you’ll need to contact us. If your DBA name has changed, but your legal entity name has not, we do not require any further action.

Note: Legal Entity name changes should not result in a new tax ID being issued to your entity. If both your legal entity name and U.S. tax ID changes, you’ll need to contact us.

How do I update my mailing address for my legal entity?

If your mailing address changed after your contracts with Apple have been processed, you will need to contact the iTunes legal team with your new address information so that it can be properly updated.

Do new contracts need to be submitted if our entity now uses a third party or aggregator for book submissions?

If all of your books have now been re-submitted through a third party/aggregator’s account, you do not need to submit any new contracts.

Note: Though your books will stay on Apple Books, the financial relationship will be between Apple and your aggregator.

When entering my legal entity address to request a new contract, iTunes Connect showed a message indicating that my address was updated. I can't see any updates. Why?

iTunes Connect verifies your legal entity address and makes updates as needed. If your address information is valid, these updates are generally details such as conforming street designation (Dr for drive and St for street).

How do I edit my bank account?

To edit your bank account information:

  1. Go to Agreements, Tax, and Banking.
  2. Click Paid Books.
  3. In the Bank Accounts section, click Edit.
  4. Select "Edit Current Account" or "Replace with New Account." 

Bank account updates delivered by other means, including by physical mail, facsimile or email, are not accepted.

Note: The information in the Bank Country, ABA Routing Number, Bank Name, and Bank Account Number fields can’t be edited. If you need to change any of those fields, you’ll need to replace with a new account.

Allow 24 hours for your new bank information to take effect. We'll send you an email when it's ready. If you don't receive an email within 24 hours, go to Agreements, Tax, and Banking to view your bank details and make sure the update was processed successfully.

When will payments be made to my new bank account?

If you update your bank account information or add a new bank account within ten days of the next payment date shown on the Summary pane in Payments and Financial Reports, the change may not take effect in time for your next payment.

To make sure the change happens when you want it to, update your banking information right after you receive a payment.

How can I find out which bank account will receive my payments?

You can see which bank account you’ve set up to receive payments in Agreements, Tax, and Banking.

To do so, go to Agreements, Tax, and Banking and select Banking.

For full details, click Paid Books under the Agreements tab. Then select Edit Current Account in the Bank Accounts section. If you don't need to make any changes, click Cancel when you're done reviewing your information.

What do I do if I see a message on iTunes Connect that I'm missing bank account information?

If you see a message requesting additional information, go to Agreements, Tax, and Banking and complete your bank account information.

What do I do if an Apple banking partner requests additional documentation so I can receive payments?

You may be required to provide additional documentation to receive payments in certain territories. If an Apple banking partner needs more documentation than what you provided, they'll reach out to you directly. Let us know if you'd like us to verify the request from the Apple banking partner before you send them the requested documents.

Who can add or edit bank account information?

iTunes Connect users with the Admin or Finance role can add or edit bank account information. If you’re not sure if you have the Admin or Finance role, check Users and Roles.

When you add bank account information, we ask you to certify that you’ve provided accurate bank account information and that you're authorized to provide it.

What do I do if my banking information update takes longer than 24 hours to process?

If your bank account information is still processing after 24 hours have passed, check to make sure no required tax information is missing.

U.S. tax forms are required for all agreements that cover the United States. If you're based in Australia or Canada, you must also complete the forms for those territories by clicking Edit in the Tax Info column in Agreements, Tax, and Banking.

Processing will finish after you provide all missing tax information.

Why can't I update my banking information?

Banking information can be edited at any time, with a few exceptions:

  • If changes to your agreements or banking information are still processing, you won't be able to make other changes to your banking information until that's complete. Allow 24 hours for changes to be processed.
  • From time to time, system maintenance is required on iTunes Connect. During this time, usually less than five hours, you won't be able to update your banking information.

What is a SWIFT code?

A SWIFT Code is a unique identification code for a particular bank provided by the International Organization for Standardization (ISO). These codes are used when transferring money or information between banks, especially for international wire transfers.

Why isn't my local clearing or SWIFT code being accepted?

Make sure you've entered your local clearing or SWIFT code correctly, including any leading zeros.

Don't enter a SWIFT code if you're asked specifically for a clearing code or other type of number.

Some local clearing or SWIFT codes aren't yet recognized by our banking systems. If possible, use a supported local clearing or SWIFT code instead. It can take up to several months to add support for additional local clearing or SWIFT codes. If you'd like us to verify or attempt to add support for your bank, let us know and include your bank details.

What do I do if I don't see my branch location on the list?

Make sure your U.S. ABA routing number is correct. This number will be printed on the bottom of the checks for your account. You can also contact your bank to verify the correct ABA number for your account.

Also, not all locations for every U.S. bank are available. Use another branch location instead if this is the case.

Payments sent to U.S. banks in USD require an ACH routing number. This must be a domestic payment method. If you provide an international wire routing number, your payments will fail.

Why isn't my Canadian Bank Transit Number being recognized?

There are two formats for Canadian transit numbers: electronic and paper. You must enter the electronic transit number when providing your bank information. This number is made up of a leading zero, a three-digit financial institution number, and a nine-digit branch transit number.

For example, if the institution code for the Bank of Montreal was 001 and the branch transit number was 000111000, then the electronic transit number would be entered as 0001000111000 in iTunes Connect.

What do I do if my bank isn't available?

If your bank doesn't appear to be available on iTunes Connect, make sure you're entering the correct type of bank code. Some countries have more than one type of code available. In many cases, you should enter the local clearing code instead of a SWIFT code.

If you still can't find your bank, in most cases we can't send payments to that bank.

Should I provide intermediary or correspondent bank information?

No, don't provide information for an intermediary or correspondent bank. Provide information only for your own bank.

Can I use “further credit to” instructions provided by my bank?

No, usually these instructions are only provided by banks or investment firms that don’t have their own bank routing number. We don’t support payments to banks or institutions that don’t have their own routing number.

You’ll need to use a bank account that doesn’t need any of the following types of instructions:

  • For benefit of
  • For final credit
  • For further credit
  • Further credit to

Why am I getting a "Please enter a valid bank account number" error message?

Some bank account numbers have leading zeros. Be sure to include all leading zeroes when entering your banking information on iTunes Connect.

Your bank account number and your IBAN are two separate numbers. Don't enter your IBAN into the bank account number field.

What’s an IBAN?

An IBAN (International Bank Account Number) is used for payments to bank accounts in Europe and certain other countries. When you open an account in these countries, your bank is required to provide you an IBAN in addition to your local account number.

If you don't know your IBAN, ask your bank.

Why can't I view my bank account information?

Only iTunes Connect users with the Admin or Finance role can see bank account information. If you have the correct user role in Users and Roles, make sure that there isn’t system maintenance taking place on iTunes Connect. System maintenance typically lasts about 5 hours. If it still doesn’t work after that, let us know.

Does the Account Holder Name field have to match the Legal Entity Name field?

No, the account holder name for your bank account doesn’t have to match the legal entity name for your agreement.

The information you provide for the Account Holder Name field, though, should exactly match the name your bank has on file for your account. Make sure this is correct to avoid any issues with your payments. If you’re not sure what name your bank has on file, check a recent bank statement or ask your bank.

What alphabet can be entered in the Account Holder Name field?

Use only the English alphabet in the Account Holder Name field.

However, if your bank country is Japan and your bank account currency is Japanese Yen, katakana characters are supported as well.

What should I choose for the Bank Account Currency field?

Use the primary currency of your bank account. This will usually be the currency shown for your bank balance in your bank statements.

Note that most bank accounts only accept a single currency. Don’t enter a currency you’re not sure your bank account supports. If you have any questions, ask your bank.

What do I do if my primary bank account currency isn’t available for the Bank Account Currency field?

If your primary bank account currency isn’t listed, check with your bank to find out which of our supported currencies they can accept.

Note that currencies are listed alphabetically, according to International Organization for Standardization (ISO) currency codes. You may want to double-check that your primary currency isn’t already listed.

It’s unlikely that your bank won’t accept any of the available currencies. If that’s the case, though, use a different bank account.

What does the message "The account you provided does not accept payments” mean?

Some bank accounts can’t receive incoming funds electronically. We don’t support those bank accounts. You’ll need to provide a bank account that can accept payments electronically.

Do I have to add my bank account again after requesting an amended agreement?

No, we'll transfer your bank account information to the new agreements within 24 hours.

If you're switching from an individual bank account to a company account, though, you'll need to add your new bank account information in Agreements, Tax, and Banking.

How can I switch from an individual bank account to a company account?

Add your new company bank account information to your new agreements in Agreements, Tax, and Banking and make sure that your U.S. tax forms are correct for all agreements.

What does the Bank Country field mean?

This is where your bank branch is located. For example, if you have a bank account in London, you'd see the United Kingdom in this field, even if the bank's main headquarters is in a different country.

Which tax forms are required?

Tax forms are generally required on the US Store. Tax forms may be required to sell on the Canada and Australia stores. For the remaining territories, tax forms are generally not required. To view which forms are required, view your contracts within Agreements, Tax, and Banking.

How do I complete tax forms?

Sign in to iTunes Connect and click Set Up in the Tax Info column in Agreements, Tax, and Banking.

What is a U.S. Tax ID Number (TIN)?

For an individual, a U.S. Tax ID Number (TIN) is either their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN). You can get more information about ITINs on the IRS website.

For a business entity, the U.S. Tax ID is an Employer Identification Number (EIN) assigned to sole proprietors, corporations, limited liability companies (LLC), partnerships and other entities. You can get more information about EINs on the IRS website.

How do I get a U.S. Tax ID Number (TIN)?

For an individual, you can learn about getting an Individual Taxpayer Identification Number (ITIN) on the IRS website.

For business entities, you can get an Employer Identification Number (EIN) by applying to the IRS in the following ways:

  • Telephone: Call the Business & Specialty Tax Line at (800) 829-4933 (U.S. applicants) or (267) 941-1099 (international applicants).

  • Online: Learn about EINs on the IRS website. (Only for entities located in the United States or in U.S. territories.)

  • Mail or Fax: Learn about EINs on the IRS website.

What determines which U.S. tax form I'm required to complete?

Which U.S. tax form you will need to complete will depend on several factors. iTunes Connect will ask you questions and direct you to the U.S. tax form that is appropriate for your situation.

Does where I'm located affect which U.S. tax forms I need?

Yes. In most cases, a form W-9 is required if you're located in the United States.

If you are located outside the United States, the W-8BEN, W-8BEN-E, or W-8ECI may be required.

If I am a U.S. person, why must I provide a U.S. Tax ID?

If you are a U.S. person and don't provide a U.S. Tax ID, the IRS could require us to withhold U.S. federal income tax for you. The withholding would be 28 percent of the your gross sales, which is the total amount of your sales before our commission is deducted. State income tax backup withholding could also apply.

Why isn’t my U.S. Tax ID passing verification?

Here are the most common reasons for failing Tax ID verification:

  • The U.S. Tax ID Number (TIN) was entered incorrectly.
  • The legal entity name was entered incorrectly. The legal entity name on your account must exactly match U.S. Internal Revenue Service (IRS) records, including spaces and punctuation. If you are using an EIN, make sure that your legal entity name matches the one on the letter the IRS sent you when you signed up for your EIN.
  • Your Tax ID isn’t included in the IRS database yet. It can take a few weeks for the IRS to add your Tax ID to their records.

Are there any tips available on completing the W-8BEN or W-8BEN-E?

Yes. Near the top of the page in iTunes Connect where you electronically complete and submit the W-8BEN or W-8BEN-E, you can access a PDF with tips on completing this form.

Where do I send U.S. tax forms?

If you are submitting your U.S. tax forms for the first time, you are required do so through iTunes Connect. Do not send copies of what was submitted online.

Am I required to complete U.S. tax forms?

In most cases, yes. U.S. tax forms are generally required for Apple Books agreements covering the U.S. store

How do I update my U.S. tax information?

You can't update tax information directly on iTunes Connect.

To make updates to your tax information, complete and sign the appropriate Form W-8 or Form W-9. Include a cover letter with the Apple ID that you use to sign in to iTunes Connect and email the cover letter and completed, and signed U.S. Tax Form to vendortax@apple.com.

If you are unable to submit the form via email, you can mail the completed, signed form to the address below. Do not send duplicate copies of what was submitted via email.

 Apple Inc.
 MS: 580-GL
 12545 Riata Vista Circle
 Austin, TX 78727
 USA

When will my information be updated after I send in paper U.S. tax forms?

Agreements, Tax, and Banking on iTunes Connect does not display updated information provided with paper U.S. tax forms sent to Apple. You will continue to see the information you originally provided online even after we have your updated information on file. All information will be updated as you have requested if we have received clear information. We will notify you if there is a question or concern with an updated paper form.

Will Apple send a U.S. Tax Form 1099-MISC for my sales?

No. Sales on Apple Books are sales by you, the seller of copyrighted works, to end users and Apple treats payments made to you for these sales as payments for products or goods, which are specifically exempt from reporting on Form 1099-MISC even though the payments may be reportable a Form 1099-K and may be taxable income to you. You are responsible for determining your own tax obligations with respect to these payments. If you are uncertain of your tax obligations, we recommend that you consult with a tax professional.

Will Apple send a U.S. Tax Form 1099-K for my sales?

Apple will file Form 1099-K with the IRS and send you a copy if you meet the thresholds below. The Internal Revenue Code requires each Apple entity that acts as an agent or commissionaire for U.S. Apple Books publishers to file Form 1099-K for U.S. Apple Books publishers who meet the following thresholds in a calendar year:

  • More than $20,000 in unadjusted gross sales, and
  • More than 200 transactions.

You are responsible for determining your own tax obligations with respect to these payments. If you are uncertain of your tax obligations, we recommend that you consult with a tax professional.

Apple has reached out to me to update my Name and Tax ID information. How do I make the update and why is it needed?

Apple is in the process of verifying Legal Entity Name / Tax ID combinations with the Internal Revenue Service. Apple may reach out to you if we have identified that your Legal Entity Name / Tax ID combination does not match the Internal Revenue Service’s records. You can update your information by following the link in the email or by logging into iTunes Connect and following the link on the homepage.

The Legal Entity Name / Tax ID provided to Apple is significantly different from what is on file for your contract. If you submitted tax information for a different legal entity, a new contract, at no additional cost, is required. Per IRS regulations, failure to provide a matching Legal Entity Name / Tax ID number combination may result in backup withholding of 28% of your transaction amounts. State level backup withholding could also apply.

Am I required to complete the Canadian tax forms?

If you are based in Canada, you must complete the appropriate tax form, along with other required information within iTunes Connect, to activate your contract.

If you are based outside of Canada, but registered in Canada, email the applicable form to vendortax@apple.com.

If you are not based in Canada, nor registered for GST/QST, you are not required to complete the Canadian tax forms.

I live in Quebec. Can I just complete the Quebec tax form?

Yes. Quebec residents should only complete Quebec Form FP-2506-V.

Can I fax or email you my Canadian tax form(s)?

Unless you are based outside of Canada and registered in Canada, you must complete the appropriate tax form within iTunes Connect.

Am I required to upload Australian tax documentation?

If you are registered and/or based in Australia, you must upload a copy of your ABN and GST registration. Failure to upload these tax documents will prevent us from paying you for sales made in Australia. If you are not based in Australia, nor registered for GST in Australia, you are not required to upload a copy of your ABN or complete any other Australian tax documentation.

Can I email you my ABN number? (Australia)

No. We do not accept email of the ABN number. You can either obtain a screen shot from business.au.gov (look to the right of the screen for "ABN Lookup") or provide a scanned copy of your Australian Business Register (if you have one). You must upload the electronic evidence of your ABN (either a PDF or JPEG image) within Agreements, Tax, and Banking.

What are the withholding tax rates for Australia and New Zealand?

Withholding tax rates for Australia are available on the Australia Tax Office website. Proceeds from the sales in New Zealand are also subject to applicable Australian withholding tax rates.

Why did I not receive a Form 1099-K for years prior to 2013?

Apple did not issue Form 1099-K for years prior to 2013.

If I am a U.S. based vendor, will I receive more than one Form 1099-K?

If you are a U.S. based vendor, with respect to each Apple entity that acts as your agent or commissionaire, a Form 1099-K will be provided to you if you had at least $20,000 in unadjusted gross sales and more than 200 transactions in a calendar year. If you did not meet both of these thresholds with respect to an Apple entity that acts as your agent or commissionaire, you will not receive a Form 1099-K from such entity.

When will I receive my Form 1099-K?

Your form will be mailed by January 31st of the following year.

If I am a U.S. based vendor, will I receive a Form 1099-K if I have multiple accounts within an Apple entity that combine to meet the thresholds, but individually they don’t?

Yes. If you are a U.S. based vendor, each Apple entity acting as your agent or commissionaire is required to determine if the IRS thresholds have been met for all accounts associated with a Tax ID number (such as a Social Security Number (SSN), or Employer Identification Number (EIN)) and, if so, to report the information required on Form 1099-K to the IRS for the accounts associated with such Tax ID Number.For example, if two accounts with the same Tax ID Number each have the same Apple entity acting as agent or commissionaire, and if their combined unadjusted gross sales amounts and transactions exceeds the reporting thresholds, the Apple entity will report the combined results of both accounts on a single Form 1099-K.If you have two accounts with the same Tax ID Number, but different Apple entities act as agent or commissionaire on behalf of each account, a Form 1099-K will only be required to be filed for any account that exceeds the reporting thresholds.

Does Apple provide a reconciliation between the payments I received to the unadjusted gross sales reported on the Form 1099-K?

No. Consult with your tax advisor about how to properly report the income you earn from selling on the App Store, Mac App Store, and/or Apple Books.

Are there instructions on how to use the Form 1099-K for my tax return?

For more information about Form 1099-K, visit the IRS website and/or consult with your tax advisor. The following link will take you to the "Understanding Your 1099-K" page on the IRS website: https://www.irs.gov/Businesses/Understanding-Your-1099-K

What VAT rates changed and when?

Since January 1, 2015, VAT rates in European Union (EU) territories are based on the country where the customer lives.

The current VAT rate, including the date it was implemented in iTunes Connect, can be found below:

Country VAT Rate Applied to eBooks Effective Date of Implementation
Austria 20% January 1, 2015
Belgium 21% January 1, 2015
Bulgaria 20% January 1, 2015
Cyprus 19% January 1, 2015
Czech Republic 21% January 1, 2015
Denmark 25% January 1, 2015
Estonia 20% January 1, 2015
Finland 24% January 1, 2015
France 5.50% January 1, 2015
Germany 19% January 1, 2015
Greece 24% June 1, 2016
Hungary 27% January 1, 2015
Ireland 23% January 1, 2015
Italy 4% January 1, 2015
Latvia 21% January 1, 2015
Lithuania 21% January 1, 2015
Luxembourg 17% May 1, 2015
Malta 18% January 1, 2015
Netherlands 21% January 1, 2015
Poland 23% January 1, 2015
Portugal 23% January 1, 2015
Romania 19% January 1, 2017
Slovakia 20% January 1, 2015
Slovenia 22% January 1, 2015
Spain 21% January 1, 2015
Sweden 25% January 1, 2015
UK 20% January 1, 2015

Who is affected by these VAT changes?

Publishers who sell books on Apple Books in the European Union are affected.

How do the VAT changes affect me?

The prices you deliver to Apple Books include VAT, while Apple's commission and the publisher’s proceeds are calculated after VAT is deducted. We don't adjust your prices when VAT rates change. Unless you update your prices on Apple Books, your proceeds for some book sales in the EU may change.

For example, here is a comparison of how VAT calculations may change for a book you priced at € 9.99 in two different territories:

Customer's country of residence EU Spain France
Apple Books book price in country being sold € 9.99 € 9.99 € 9.99
Year book was sold 2014 2015 2015
VAT rate 3% 21% 5.50%
VAT total € 0.29 € 1.73 € 0.52
Amount after VAT deducted € 9.70 € 8.26 € 9.47
Apple's commission (30%)* € 2.91 € 2.48 € 2.84
Publisher's proceeds (70%)* € 6.79 € 5.78 € 6.63

Apple's commission and Publisher's proceeds are calculated after VAT has been deducted from the selling price on Apple Books.

Who is affected by New Zealand GST?

Publishers, regardless of country of origin, selling books on Apple Books in New Zealand are affected.

How does the New Zealand GST affect me?

Prior to October 1, 2016, your eBook proceeds and Apple’s commissions were calculated on the customer price displayed to the customer. Beginning on October 1, 2016, a 15% GST rate is applied to digital goods sold to New Zealand consumers via the iTunes platforms, including electronic books. As a result of the GST introduction, proceeds changed to account for the GST, which is remitted to the New Zealand tax authority by Apple Pty Limited.

Apple does not adjust prices on your behalf. To better understand proceeds before and after the change, see the table below:

  Before October 1, 2016 After October 1, 2016
Apple Books Store Country New Zealand New Zealand
Apple Books Store Price $9.99 $9.99
GST rate collected and remitted by Apple PTY Ltd 0% 15%
GST total collected and remitted by Apple PTY Ltd $0.00 $1.30
Proceeds net of GST $9.99 $8.69
Apple's commission (30%)* $2.99 $2.61
Publisher's proceeds (70%)* $7.00 $6.08

Apple’s commissions and Publisher’s proceeds are calculated on the eBook proceeds net of GST.

Did my reporting change?

No, your reporting didn't change. However, the publisher proceeds listed in the monthly sales report reflects the new VAT rates for customers in their country of residence. Along with publisher proceeds, reports also include the price paid by a customer for an electronic book and the territory where it was sold.

I’m trying to set up tax information on iTunes Connect but I encounter a “The type of Beneficial Owner does not match” error message. What do I do?

You are most likely encountering this error because the wrong publisher type was selected during the sign-up process. Contact Us and we can help you resolve this error so you can set up your tax information and complete your agreement.

Can I submit a book to Apple Books as a PDF file?

No. Books can only be submitted as an EPUB file (.epub) or Apple Books file (.ibooks). You can use iBooks Author to create an EPUB or Multi-Touch book.

I am an Irish Entity - do I need to charge Apple Irish VAT?

Apple Distribution International has exporter status under Irish VAT law and is entitled to purchase from you free from a charge of Irish VAT. A copy of the Apple Distribution International authorization from the Revenue Commissioners in this regard is available to you here.

How do I create Apple Books Textbooks?

Textbooks in the EPUB format are not accepted.

Apple Books Textbooks must be created in iBooks Author and must be approved by Apple before they are available on Apple Books.

iBooks Author is available for free on the Mac App Store. Click here to learn more about iBooks Author.

How and where can I offer Apple Books Textbooks on Apple Books?

After you accept the latest terms on Agreements, Tax, and Banking and your Apple Books Textbook is approved by Apple, you can offer your book in all Apple Books territories where paid books are available for sale. To see where your Apple Books Textbook is currently available for sale or to make your Apple Books Textbook available in other territories, select your book in My Books and click Rights and Pricing.

Do I retain all copyrights on my books distributed on Apple Books?

Yes, all copyrights and intellectual property rights will be retained by the original holders of the rights.

How can I protect my book from illegal copying?

You can choose to apply DRM to protect your book from illegal copying when you submit your book for review. This can be changed at any time by signing into iTunes Connect, going to My Books, and clicking Rights and Pricing.

What is DRM?

DRM stands for Digital Rights Management, which refers to various access control mechanisms that prevent unauthorized distribution of digital content. You must decide whether you would like to apply or not apply DRM to your book when you submit your book for review. You can change this setting at any time in My Books on iTunes Connect.

What is covered by the Apple digital rights management (DRM)?

If you requested DRM in the metadata for books in EPUB format, images and book content have DRM applied. DRM is not applied to the book directory, file structure, audio, and video content.

If you requested DRM in the metadata for Multi-Touch books, all media and book content have DRM, including images, audio, video, and HTML. DRM is not applied to the book structure, small thumbnails, and video and audio content in HTML widgets.

Where can I learn more about copyright laws and how they apply to my work?

See the complete list of international copyright office websites.

What’s an EPUB book?

An EPUB book is a book created using the electronic book file format known as EPUB. The EPUB format is based on web technologies (XHTML, CSS). Before you submit your book to Apple Books, you should validate the EPUB book to ensure that it complies with the EPUB formatting standards. All books submitted to Apple Books must pass the latest version of EPUBCheck and only use UTF-8 or UTF-16 characters. For more information about the EPUB format, see idpf.org/epub.

How can I ensure the right formatting for all the different components of my EPUB book?

For book content, Apple recommends the following:

Cover Art: The EPUB book must include an HTML version of the book's cover art (not an image of the first page of the book). This document must be identified in the EPUB book in three ways:

  • Cover art documents should be identified in the <manifest> with the id cover
  • Cover art documents should be identified in the <spine> with the id ref of cover
  • Cover art documents should be identified in the the <guide> with the type of cover

Content: All book elements (for example, chapters) that are part of the book text material (in other words, the actual book content and not the cover, table of contents, index, etc.) must be identified in the <guide> element with the type of text.

Images:

  • Apple recommends using the .png image format, and that unused areas of images be transparent.
  • Do not explicitly set image dimensions in the metadata.
  • To ensure proper viewing of images in the book, images should use the HTML <img> tag instead of wrapping images in <svg:img>.
  • The maximum recommended size is about 11MB of unencoded image data per chapter.
  • To ensure accessibility for all users, include a valid alt property in image tags.

Fonts:

  • To properly allow the user to change the body font of content, an explicit font-family CSS property must be used sparingly. Explicit font families should only be used to achieve an intended effect, such as conveying that a note is handwritten.
  • Do not use fixed font sizes.

Adobe XPGT: The Adobe Page Template format is not supported. Instead, use CSS3.

For more information on creating your book, see the Apple Books Asset Guide.

Where can I download the Apple Books Store Asset Guide 5.0 with information about EPUB 2 books?

The current version of Apple Books Asset Guides contains information about EPUB 3. However, if you still need access to the documentation to create EPUB 2 books, you can download Apple Books Asset Guide 5.0 here.

How do I create an EPUB book?

One way to create an EPUB book (.epub) is to download the latest version of iBooks Author and select one of the EPUB templates. When you’re ready to submit your book, click Publish from the toolbar and go through the publishing workflow. At the end of the publishing workflow, enter the metadata and pricing for your book in iTunes Producer and click Submit.

If you need help creating EPUB books, you can use one of the providers listed on Books Partner Search. For a fee, they can correctly format and submit your books to meet our specifications.

Note that Chinese and Japanese language books, if created in EPUB, must be in the EPUB 3 format.

For additional information on creating and submitting EPUB books to Apple Books, see the Apple Books Asset Guide. For a technical overview of the EPUB format, read the EPUB 3 Overview available on the IDPF website.

How do I validate my EPUB book?

All EPUB books submitted to Apple Books must pass the most recent version of EpubCheck. Various validation tools exist for this. One of the easiest and most comprehensive is the International Digital Publishing Forum's free online EPUB validation service, which also include a “pre-flight” check.

iTunes Producer is also an excellent resource to review potential EPUB errors. Upon delivery, it checks for additional issues that that will not be detected by EPUBCheck alone.

I validated my EPUB file and got errors. What do they mean?

Take a look at the explanation of errors by the developers of EPUBCheck.

Do I need to know how to program to convert my manuscript into an EPUB file?

You can import your content to iBooks Author and then publish it as an EPUB book without needing how to program. If your manuscript is in Adobe’s InDesign, Apple’s Pages or Microsoft's Word format open iBooks Author and choose the EPUB template, then import your content by using the ‘Insert Chapters From’ menu option. When you are ready to submit your book, click Publish from the toolbar and go through the publishing workflow. At the end of the publishing workflow, enter the metadata and pricing for your book in iTunes Producer and click Submit.

If you need help creating EPUB books, you can use one of the providers listed on Books Partner Search. For a fee, they can correctly format and submit your books to meet our specifications.

If my EPUB file has been validated, does that mean it will be approved for Apple Books?

Apple’s guidelines for Apple Books exceed the standards of EPUBCheck. EPUBCheck is restricted to testing for schema functionality and proper formatting. A valid EPUB file still may experience failures in importing when submitted as an iTunes Store Package (.itmsp) along with the assets and metadata. See the related question about submission requirements for a more in-depth understanding of Apple’s submission criteria.

My EPUB seems to have trouble with line breaking. Some of the text is being clipped by the boundaries of the iPad screen. How do I fix this?

Insert soft hyphens into long words, particularly into linked text and headings.

I originally submitted a Multi-Touch book (.ibooks) but I now have an EPUB version of the book (.epub). Can I replace the Multi-Touch book file with an EPUB file?

No. If you originally submitted a Multi-Touch book file (.ibooks), any updated book files must also have the same file extension. If you want to replace the book with an EPUB file, you will need to submit the EPUB file as a new book. You can remove clearances if you no longer want to offer the Multi-Touch book on Apple Books.

Can I submit a Multi-Touch book as the book’s sample if the complete book is an EPUB file?

No. The file formats for the book’s sample and complete book must be the same. For example, if your book is an EPUB file (.epub), the custom sample must also be an EPUB file.

What’s a Multi-Touch book?

A Multi-Touch book is a book created with iBooks Author that supports textbooks, cookbooks, history books, picture books, and more. It can also include interactive photo galleries, movies, Keynote presentations, 3D objects, and more. Multi-Touch books will publish to Apple Books with the file extension, .ibooks, which is one of the file types we accept for submission. Multi-Touch books can be read on iPhone, iPad, and Mac.

How do I create a Multi-Touch book?

To create a Multi-Touch book, use iBooks Author. iBooks Author is a Mac app available for free on the Mac App Store.

What is iBooks Author?

iBooks Author is Apple's free tool to create stunning Apple Books textbooks, cookbooks, history books, picture books, and more for iPad and Mac. All you need is an idea and a Mac. Start by selecting the perfect page layout from one of the many Apple-designed templates. Then add your own text and images with drag-and-drop ease, and use Multi-Touch widgets to include interactive photo galleries, movies, Keynote presentations, 3D objects, and more. You can also easily preview your book on your iPad or Mac at any time.

You can use iBooks Author to create a Multi-Touch or EPUB book. Click here to learn more about iBooks Author.

Why can't I include videos and Keynote files in my book using iBooks Author?

If you are unable to insert a video, be sure to use Quicktime to export the video to iPad, iPhone 4, and Apple TV format.

If you are unable to insert a Keynote file, make sure that you are using Keynote 6.0 or later. To insert widgets into your book using iBooks Author, click on Widgets. To insert a video, click Media. To insert a Keynote, click Keynote. Click here to learn more about adding interactive objects, such as galleries, media, or keynote, to your book.

If you need additional help with iBooks Author, contact us.

I created my book with iBooks Author. How do I create links to pages or sections of my book?

You can learn how to create links to text or images, add links to other parts of the same book such as a page, chapter, section, or gallery, or add links to other books in Apple Books​ here.

How should I enter the version number?

Version numbers must be:

  • A dot-separated number, with a maximum of two dots, three components, and four numbers per component.
  • Without a zero at the beginning of each component. For example, 1.01 is interpreted as 1.1.
  • In strict numerical order. For example, 1.10 is considered higher than 1.9.
  • Without letters, hyphens, underscores, or other invalid characters.

    Correct: 1.2
    Incorrect: 1.2A

    Correct: 2.37
    Incorrect: 2.037

    Correct: 1209.4598.2549
    Incorrect: 1209.4598.2549.1398

How do I select which pages are used in my book’s sample?

Apple Books automatically creates samples for all books (except read aloud and Multi-Touch books). What the sample is made up of depends on the type of book. Custom samples are required if books were created with iBooks Author or they are Read Aloud EPUB books.

If you created a Multi-Touch or EPUB book using iBooks Author, you can create a custom sample by clicking Publish in the toolbar, choosing the chapter from the book you would like to use as a sample and iBooks Author will create the sample for you.

If you did not create your book using iBooks Author a sample will be automatically created when you deliver your EPUB book using iTunes Producer, provided it is not a Read Aloud book. If your EPUB book is a Read Aloud book you will need to provide a custom EPUB sample.

I created my book using iBooks Author. How do I submit to Apple Books?

First, be sure you are using the latest versions of iBooks Author and iTunes Producer. Before you submit your book, make sure you've previewed it to make sure it looks like you intended.

Then take these steps to submit your book for review:

  1. In iBooks Author, select Publish in the toolbar or select Publish from the File menu.
  2. Sign in with the Apple ID and password associated with your iTunes Connect account.
  3. Select whether this is a new book (first submission) or an update to a previously submitted book. If it is an update to a previously submitted book, select the cover art for the book you’re updating and enter the new version number. Version numbers are only supported for books created with iBooks Author 2 and EPUB 3 books.
  4. Select the chapter from which you'd like to create a sample.
  5. Click Export.
  6. Click Open iTunes Producer.
  7. In iTunes Producer, provide the details in the Details and Price panes.
  8. Click Submit when you are ready to submit you book for review.

Note that iBooks Author automatically places your sample file and book file in the Files pane.

Can I work directly with Apple or should I use an aggregator?

You can sign up to offer your book by working directly with Apple. If you don’t know how to create digital books or if you need production help, it may be best to work with an Apple-approved aggregator. Aggregators are experts in submitting books to Apple Books. For a fee, they can correctly format and submit your books to meet our specifications.

What services do Apple Books digital partners provide?

There are different types of digital partners who can help you get your books on Apple Books:

  • Aggregators help you format, deliver, and manage your books on Apple Books. If you don’t know how to create digital books, or if you need production help, you may want to work with an aggregator. They may also offer book status updates and sales reports, as well as marketing and operational help. If you sell any books, we will pay the aggregator directly, and the aggregator then pays you.

  • Conversion houses specialize in converting book source materials into books for Apple Books. If you know how to deliver books to Apple Books, but don’t know how to create books in the EPUB format, you may want to work with a conversion house. If you sell any books, we will pay you directly.

  • Delivery houses can deliver books that have already been formatted for Apple Books on your behalf. They don’t provide formatting services.

Find out more about Apple-approved and Apple-preferred aggregators, conversion houses, and delivery houses.

I’m ready to submit a new book. How do I start?

First, make you you’ve set up contact, tax, and banking information in Agreements, Tax, and Banking.

Second, download the latest version of iTunes Producer. After you sign in to iTunes Producer, you will see the Template Chooser window. On this window, click the Choose button to create a new book package. Add the metadata and pricing for the book, the book file and then click Submit to submit your book for review.

What is iTunes Producer?

After you create an iTunes Connect account and your contract is in effect, use iTunes Producer to submit new and updated books as well as set up pre-order books on Apple Books. You should sign in to iTunes Producer with the same Apple ID and password used to sign in to your iTunes Connect account. iTunes Producer will check to see if your book file meets delivery requirements that are not covered by EpubCheck. You can also use iTunes Producer to update the book’s metadata, pricing, or add updated assets (such as the cover art and book file) after a book has been submitted. Note iTunes Producer is currently only available to Mac computers.

After you submit a book using iTunes Producer, the details of the book (such as the metadata and pricing) will be available to you in My Books on iTunes Connect.

What are the system requirements for iTunes Producer?

iTunes Producer requires:

  • Mac with OS X 10.10 or later
  • At least 20 GB of available hard disk space
  • A broadband Internet connection with an upload speed of 1 Mbps or faster

I can’t upgrade my Mac to OS X 10.10 or later. Is there an earlier version of iTunes Producer I can use?

If you need to use an earlier version of iTunes Producer, you can download iTunes Producer 3.1.

What Apple ID and password do I use to sign in to iTunes Producer?

To sign in to iTunes Producer, use the same Apple ID and password you use to sign in to iTunes Connect.

However, if your Apple ID is protected with two-step verification or two-factor authentication, you will need to generate an app-specific password to sign in to iTunes Producer. Be sure to record this app-specific password so you know which password to use to sign in to iTunes Producer.

After you generated an app-specific password, sign in to iTunes Producer with the same Apple ID as iTunes Connect and enter this app-specific password into the password field.

What does the error to sign in with an app-specific password in iTunes Producer mean?

App-specific passwords are required if your Apple ID is protected with two-step verification or two-factor authentication. If you have two-step verification enabled, you may see these two notifications:

Please sign in with an app-specific password. You can create one at appleid.apple.com.

  • Your Apple ID is enabled for two-step verification, and you'll need to generate an app-specific password at appleid.apple.com. After you set that password, you'll have to use it whenever you sign in to iTunes Producer.

Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com.

  • Your Apple ID is enabled for two-step verification and you've already generated an app-specific password for iTunes Producer. Use that password to sign in to iTunes Producer. If you forgot the password, generate a new app-specific password at appleid.apple.com.

I already use iTunes Producer to upload music to iTunes. Can I use iTunes Producer to submit books as well?

Yes, you can use the same iTunes Producer app to submit books. Note if you have a different Apple ID for your iTunes Connect for books, you’ll need to sign in with that Apple ID to submit books using iTunes Producer. If you do not yet have an iTunes Connect account for books, sign up here.

What do I need to add in the Details pane and what do they mean?

After you create a new book package in iTunes Producer, add the following information in the Details pane:

  • Title: Title of the book.
  • Subtitle (Optional): Subtitle of the book.
  • Series: The series name, if the book was published as part of a series. *
  • Number: The order in which the book displays in the series, if the book was published as part of a series (such as “.5” if the book needs to be ordered before Book 1, or “1” if it is Book 1).
  • Display Text: The series information, if the book was published as part of a series (such as Prequel, Novella, or Book 1)
  • Author: The author name.
  • Description: The book’s description.
  • Subject Category: The book’s category (such as Apple, BIC, BISAC, NUR, or Themes CLIL) and subcategory that describes the general content of the book.
  • Interest Age (In Years): Intended audience for your book.
  • Publisher: Name of the publisher that released the book.
  • Original Publication Date: The original publication date. This is not the release date.
  • Book Language: The language in which the book was written.
  • Print Length: Total number of pages in the book.
  • Vendor ID: A unique and permanent number to identify this book. If this book has an ISBN, the Vendor ID can match the ISBN.
  • ISBN: The book’s International Standard Book Number (ISBN).

  • Make sure you always use the exact same series name. A minor difference in the series name (such as adding “The” or “Series”) will not link the book to other books in the series.

My book has multiple authors. How do I add each author or contributor?

To the right of Author, you will see two lines. In the first line, add the name as First Name Last Name (such as “Lewis Carroll” or “The Historical Society of Sonoma County”). In the following line, enter the same name as Last Name, First Name (such as “Carroll, Lewis” or “Historical Society of Sonoma County, The”).

If you want to add additional author or contributor names, add each name individually by clicking the plus button for each name.

What are the different contributor roles I can assign to my books?

It is required that you assign an author for each book, but other contributor roles are optional and can include “Created by,” "Edited by," “From an idea by,” “Illustrated by,” “Preface by,” “Afterward by,” “Foreword by,” “Retold by,” “Maps by,” and “Translated by.”

Can I bold or italicize text in the book description?

Yes. When you enter a description in iTunes Producer, use Rich Text Format (RTF) to format your text instead of HTML tags. For example, use the Command-B keyboard shortcut to make highlighted text appear in bold. Or, copy and paste pre-formatted text into the description.

The text in my book description on Apple Books contains some strange symbols and characters. Why?

If you copy and paste or enter text that is not UTF-8 encoded, you may see incorrect symbols in your book description on Apple Books. Some examples include smart or "curly" quotes, some accented letters, and common punctuation symbols that are also used in XML code.

What is “Contains Explicit Content” used for?

If your book contains sexually explicit content, set this field to Yes in iTunes Producer. iOS 6 and later allows parents to restrict access to books with explicit content. This means that customers with the restriction enabled will not be able to download books that contain sexually explicit content. Additionally, customers will not be able to see the book’s cover art or read the book’s description.

If you need this changed, let us know.

What is the purpose of an ISBN?

The purpose of the ISBN is to establish and identify one title or edition of a title from one specific publisher and is unique to that edition, allowing for more efficient marketing of products by booksellers, libraries, universities, wholesalers, and distributors.

The print version of my book already has an ISBN. Can I use it for the version of my book that I'm submitting to Apple Books?

No. Print versions and digital versions of the same book must have different ISBNs.

Does it cost anything to get an ISBN?

Yes, there are charges associated with getting an ISBN. See your ISBN provider for more details. In the U.S., you can obtain an ISBN by visiting https://www.myidentifiers.com/. In all other areas, visit https://www.isbn-international.org/agency.

My book was published many years ago and was assigned a 10-digit ISBN. Does it need to be converted to an ISBN-13?

Yes, all ISBNs must be converted to the new 13-digit format. You can convert it yourself at isbn.org.

Do I have to provide the What’s New in This Version and version number when submitting a new book version?

If your book was created with iBooks Author, you are required to enter a new version number and provide text in the What’s New in This Version field on the Details pane in the latest version of iTunes Producer. If you submitted an EPUB 3 file and it included a version number, new versions of that book must also include a new version number and What’s New text.

If your book is an EPUB 2 file and previous version of the book included What’s New text, you are required to fill out the What’s New in This Version field before you can submit a new version of your book. Version numbers are not supported in EPUB 2 files.

What are screenshots used for? Are there any rules to what types of images I can use as screenshots?

Screenshots are intended for readers to see how the inside of the book looks like before downloading the sample or purchasing the book. Screenshots must accurately represent the book and must be of pages that are actually in the book. Screenshots are one of the most powerful marketing tools available, particularly for books with lots of visual content, such as Multi-Touch books

The book will be issued a ticket if screenshots are not of pages in the book. Additionally, you should not use the cover art as a screenshot. Note that once screenshots are delivered, they can be replaced but you cannot remove screenshots altogether.

How do I take screenshots and are there size requirements?

Screenshots should be taken in portrait or landscape orientation on iPad. You can remove the status bars from screenshots. Note screenshots will not be accepted if they were taken on iPad Pro or other iOS devices (such as iPhone).

To learn how to take a screenshot on your iPad, click here.

If screenshots are not taken on iPad, they must be delivered in JPG or PNG format, in RGB color space, and have one of the following pixel dimensions:

  • 1024 x 768
  • 1024 x 748
  • 768 x 1024
  • 768 x 1004
  • 2048 x 1536
  • 2048 x 1496
  • 1536 x 2048
  • 1536 x 2008
  • 2048 x 2732 (for hi-res portrait)
  • 2732 x 2048 (for hi-res landscape)

You will encounter upload errors if you attempt to submit screenshots for your book and they do not meet the requirements above.

How do I submit screenshots?

Screenshots for books on Apple Books are optional. You should include screenshots in your initial book submission but can be added at a later date by searching the book package in iTunes Producer and resubmitting the book. Note that once screenshots have been submitted, they can be replaced but cannot be removed altogether.

What do I need to add in the Price pane and what do they mean?

To add the book’s rights and pricing information, click the plus icon located in the upper-left hand corner and then add the following information:

  • Release Date: The date the complete book releases to customers on Apple Books. Customers who pre-ordered the book can download the complete book on this date. If you need to adjust the release date, update this date in the Price pane.
  • Pre-Order Start Date: The date the book is available for pre-order on Apple Books.
  • Currency: The base currency to be used to calculate all other prices.
  • Physical List Price: The suggested retail price of the physical book in the chosen currency.
  • Apple Books Store Price: The price for your book on Apple Books in the chosen currency.

After you add this information, select all desired territories and click Save.

What does Cleared for Sale mean?

If Cleared for Sale is checked or set to Yes, it means the book can be made available for sale on Apple Books. If you need to take a book down from Apple Books, uncheck Cleared for Sale or set it to No.

How do I update pricing on iTunes Producer?

If you previously submitted the book, take these steps to update pricing on iTunes Producer:

  1. Sign in to iTunes Producer.
  2. Enter the title, Apple ID, ISBN, or Vendor ID in the “Search iTunes Connect” field.
  3. Make sure all of the information is still accurate in the Details pane.
  4. Update the rights and pricing in the Price pane. To edit all territories at one time, click on a territory, click on the Edit menu located at the top and click Select All. Then click the gear icon to the right of the plus icon and click Edit Territory Rights and Pricing.
  5. Click Submit.

My book is not currently available in a territory where I have rights to the book. How do I make my book available in other territories?

To make your book available in other territories,

  1. Sign in to iTunes Producer.
  2. Enter the title, Apple ID, ISBN, or Vendor ID in the “Search iTunes Connect” field.
  3. Make sure all of the information is still accurate in the Details pane.
  4. Click the plus icon in the Price pane, add rights and pricing, and select the desired territories.
  5. Click Submit.

How do I add a book file in iTunes Producer?

To add a book file, drag the file by selecting it, then holding down the mouse or trackpad button while you drag it to the Files pane in iTunes Producer. Release the button to drop the file.

Should I add my book file on the left or right hand side of the Files pane?

The complete book should be added to the left hand side of the Files pane. If you have a sample, it should be added to the right.

What does “Available during pre-order” mean?

You can upload a sample of your book and if this is checked, the sample will be available to customers during the pre-order period. This is a great marketing opportunity as customers are able to get a sneak peek of the book before the complete book is available.

What are Signiant and Aspera?

Signiant and Aspera are third-party delivery methods used in Transporter to submit content. They aren't made by Apple. For more information, see the websites for Signiant and Aspera.

How do I run Transporter?

Because Transporter is a command line tool, it must be run from the command line. To run Transporter, make sure you are in the directory in which it is installed, then use the iTMSTransporter command at the command line. You can specify the command-line options and values that are described in the Transporter User Guide.

On which operating systems is Transporter supported?

Transporter is supported on the following operating systems:

  • macOS
  • Microsoft Windows XP Pro
  • Red Hat Enterprise Linux
  • Solaris 10 (Intel)

Is there a Graphical User Interface (GUI) version of Transporter?

Transporter is run through the use of the command line interface. Currently there is no GUI.

Can I build a Graphical User Interface (GUI) for Transporter?

Yes. Because Transporter is a command line tool, you can build a custom GUI for it and integrate it with your workflow.

How do I deliver content using Transporter?

Use Transporter’s upload mode to deliver your content to the iTunes Store in a pregenerated iTunes Store package.

To use upload mode, you must specify these command-line options:

-m upload
-f <dir | pkg>
-u username
-p password
-k kilobits_per_second *

*Indicates a required Aspera and Signiant-only delivery method option.

For more information about upload mode, refer to the Transporter User Guide.

How can I get a list of providers for whom I’m allowed to upload content?

To get a list of providers for whom you have permission to upload content, run Transporter in provider mode.

To use provider mode, you must specify these command-line options:

-m provider
-u username
-p password

For more information about provider mode, refer to the Transporter User Guide.

How do I get Transporter delivery logs?

You can get Transporter delivery logs by using the [-o output] option. You can use this option to specify the directory and filename to log output information, including timestamps. By default, Transporter logs output information to the console. If you specify a filename, Transporter logs the output to the specified file, as well as to the console. If you specify a relative path, Transporter logs output information in a path relative to the current working directory.

Apple recommends creating a log file, and using the [-v verbosity] option, every time you upload a package. When creating the log file, set the verbosity option to -v detailed or -v eXtreme. The log file is your receipt for the upload. Save the log file for a few weeks following your upload. If you continue to have problems you cannot resolve, send the entire log file to your Apple technical account manager so they can help you debug any problems.

What is a provider short name?

A provider short name is an Apple-defined single-word label to identify iTunes and Apple Books partners. It is typically based on the company’s name and required for delivering content.

What does the error to sign in with an app-specific password in Transporter mean?

App-specific passwords are required if your Apple ID uses two-step verification. If you have two-step verification enabled, you may see these two notifications:

Please sign in with an app-specific password. You can create one at appleid.apple.com (-22910)

  • Your Apple ID is enabled for two-step verification, and you'll need to generate an app-specific password at appleid.apple.com. After you set that password, you'll have to use it whenever you sign in to Transporter.

Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com (-22938)

  • Your Apple ID is enabled for two-step verification and you've already generated an app-specific password for Transporter. Use that password to sign in to Transporter. If you forgot the password, create a new one at appleid.apple.com.

What kind of information am I required to provide to submit my book to Apple Books?

You are required to at least provide this information:

  • Title
  • Author Name(s)
  • Book Description
  • Subject Category
  • Publisher Name
  • Original Publication Date
  • Book Language
  • Territory Rights and Pricing (including clearances and the release date)

After this information is submitted, you can go back and update the information at any time.

If you choose Japanese as the Book Language, the Phonetic Title and Phonetic Name (Author) fields will be required. If you provide a subtitle and series information, the Phonetic Subtitle and Phonetic Name (Series) fields will also be required.

You aren’t required to provide the book file and cover art right away. You can set up your book as a pre-order with the information above and later submit these assets when you’re ready.

Can I submit multiple books to Apple Books at once?

No, you can only submit one book at a time using iTunes Producer.

However, you can import metadata for multiple books at once in the Book File Import Template, available in the File menu in iTunes Producer. Or you can contact an Apple-approved aggregator to submit multiple books for you.

I have a file on my computer with the extension “.itmsp”. What is this?

When you prepare a book to be submitted to Apple Books using iTunes Producer, you are creating a book package with this file extension. When you open this file, you will see the metadata and cover art you previously provided in the Details pane, the territory rights and pricing from the Price pane, and book files from the Files pane.

Can I set up a pre-order even though my book file and cover art aren’t ready?

Yes. The only thing you need to set up a pre-order is your book’s metadata, a tentative release date, and pricing, all of which you can edit at any time. Note the book file and cover art must be submitted before the release date so customers who pre-ordered the book can download the book.

How do I set up a pre-order without assets (such as the cover art and book file)?

First, download the latest version of iTunes Producer.

Then take these steps to set up a pre-order without assets:

  1. Sign in to iTunes Producer and click Choose.
  2. In the Details pane, enter the book’s metadata. If your cover art isn’t ready, leave the Cover Art section blank.
  3. In the Price pane, enter the book’s territory rights and pricing. You enter the pre-order start date and release date in this pane. If you’re only offering books for free, this pane will not be available.
  4. If your book file is not ready and you don’t want to offer a sneak peek (or custom sample file) during the pre-order period, leave the Files pane blank.
  5. Click Submit.

Allow at least 24 hours before signing in to iTunes Connect to view and manage your book details in My Books. Note all book submissions will get reviewed before it’s available for pre-order on Apple Books.

When do I need to submit the finished book file and cover art for my pre-order?

You should submit the finished book file and final cover art at least 10 days before the release date. This gives us enough time to review your book and gives you enough time to make any changes or corrections if we identify any issues during review.

If the book file and cover art aren’t submitted, reviewed, and approved before the release date approaches, the book will not be available for pre-order or for sale on Apple Books. Additionally, you risk not being able to set up asset-less pre-orders in the future.

What should I do if the book file or cover art will not be ready by the release date?

If you need more time to finalize the book or cover art, you can move out the release date.

Here’s one way to move out the release date:

  1. Sign in to iTunes Connect.
  2. Search or select your book in My Books.
  3. Click Rights and Pricing and then click Edit Territories and Pricing.
  4. Only change the Release Date and select all desired territories.
  5. Click Continue and then Confirm on the following page.

I set up a pre-order without assets (such as the cover art and book file). Do you send email reminders if the assets have not yet been submitted?

Yes, we can send email reminders if assets have not yet been submitted 14 days, 7 days, and 2 days before the release date.

If you’d like to receive these email notifications:

  1. Sign in to iTunes Connect and click on Users and Roles.
  2. Click your Apple ID and then click Notifications.
  3. Choose all desired territories for the Content notification and click Save.

In your email account, make sure your spam filter does not filter emails from do_not_reply@apple.com.

What are the requirements for my book’s cover art?

Cover art must be at minimum 1,400 pixels along the shorter side, in the RGB color space, and in the JPEG or PNG file format.

For best results, submit the largest pixel dimensions possible.

Can I use a 3D image of my book and use it as the cover art?

No. Per 12.9 of the Apple Books Formatting Guidelines, the cover art cannot be a setup shot, three-quarter image, or a 3D representation of the book. You should not use photographs of the book’s physical cover as cover art or the book will be issued a ticket during review. The cover art should be 2D.

Are samples required?

A custom sample is only required for Read Aloud books and books that were created with iBooks Author.

How do I make a custom sample?

Apple Books automatically creates samples for all books (except Read Aloud books and books created with iBooks Author). What the sample is made up of depends on the type of book. Click here to learn more.

If you don’t want Apple Books to cut the sample automatically, you can create a custom sample and add it to the right-hand side of the Files pane in iTunes Producer. If you created the book with iBooks Author 2 or later, iBooks Author will automatically create a sample for you in the publish workflow.

How do I submit my book file or cover art for my pre-order, or update my book?

If you already set up your book as a pre-order and you’re ready to submit the book file or cover art before the release date, or the complete book is already available and you want to update the book file or cover art, follow these steps.

Book was not created with iBooks Author:

  1. Sign in to iTunes Producer and search for the book by typing the title, ISBN, or Apple ID in the “Search iTunes Connect” field.
  2. Add the cover art or updated cover art in the Details pane.
  3. Make sure rights and pricing are still accurate in the Price pane.
  4. Add the book file in the Files pane.
  5. Click Submit.

Book was created with iBooks Author:

  1. Open the book file (.iba) in iBooks Author and click Publish in the toolbar. During the publish workflow, select "This is an update to a previously submitted book” then choose the book’s cover art, and add a version number. At the end of the publishing steps, click Open iTunes Producer.
  2. In iTunes Producer, add your cover art and enter the metadata in the Details pane.
  3. Enter the territory and pricing information in the Price pane.
  4. Skip the Files pane. iBooks Author should have automatically added your book file and sample file
  5. Click Submit.

Allow at least 24 hours before signing in to iTunes Connect to view and manage your book details in My Books. Note all books must be reviewed and approved before they’re available on Apple Books.

I submitted my book using iTunes Producer but I don’t see the book in iTunes Connect. What’s wrong?

Even if your book was successfully submitted from iTunes Producer, errors can occur as your book makes its way through our system.

If you received a green checkmark in iTunes Producer and you don’t see the book in My Books, contact us and our support team can assist you further.

I submitted my book and see it in iTunes Connect but it’s not available on Apple Books. What’s wrong?

It’s likely that your book is still getting reviewed. All books must be reviewed and approved before they are available on Apple Books. You can check the status of your book in My Books to see if it is in review.

Where can I confirm assets were submitted for my book?

Search your book in My Books and scroll down to the Assets area at the bottom of the page.

I’m trying to submit an EPUB book using iTunes Producer but I’m encountering upload errors. Where can I get help?

If you have any questions about upload errors or need help addressing these upload errors, click Send to Apple after you encounter the upload errors in iTunes Producer and our support team can assist you further.

Can I make updates to the book while it's in review?

Yes, you can still submit updates while the book is in review. Any changes made will overwrite what was previously submitted.

Note making updates will restart the review process.

My book is already available on Apple Books but I want to make changes to the metadata (such as to the description). How do I update the metadata?

If you want to only update the following metadata, sign in to iTunes Connect and select the book in My Books to make the changes:

  • Title
  • Subtitle
  • Description
  • Primary Category
  • Category

If you update the book description in iTunes Connect, you can use HTML tags. However, don’t use the following HTML tags, since these can cause issues on Apple Books:

  • <font>
  • <table>
  • <div>
  • <ol>

Also, make sure you don’t have any “escaped” HTML tags. For example, the string &#60;B&#62; will appear as <B> in a description instead of making the text bold.

If you want to only update the following information, contact us so we can assist with these changes:

  • Interest Age
  • Minor author updates (such as capitalization, localization, or punctuation)

For all other updates (such as adding a new author name or if you want to also adjust territory rights and pricing), open the book package in iTunes Producer, make the change, and click Submit. To open the book package, enter the book’s title, Apple ID, ISBN, or Vendor ID in the “Search iTunes Connect” field.

How do I update my book’s series information?

If your series was not approved, open the book package in iTunes Producer, update the series information in the Details pane, and click Submit. You will know if the series is approved if you see “Other Books in This Series” at the bottom of the book’s product page on iBooks.

If your series was approved, contact us to request an update to the book’s series information.

I made changes to the book file and cover art. How do I replace what’s currently available on Apple Books with an updated book file and cover art?

Take these steps to submit an updated book file and/or cover art using iTunes Producer:

  1. Sign in to iTunes Producer.
  2. Enter the title, Apple ID, ISBN, or Vendor ID in the “Search iTunes Connect” field.
  3. Make sure all of the information is still accurate in the Details and Price panes. If you have a final or updated cover art, add it in the Details pane.
  4. If you have an updated book file, add it to the left-hand side of the Files pane. *
  5. Click Submit.

  6. If you created the book with iBooks Author and want to submit the updated book file, click Publish from the tool bar in iBooks Author and then submit with iTunes Producer.

After you click Submit, the changes will need to get reviewed before they are available on Apple Books.

What is book versioning?

Similar to apps, you can deliver a new version of your book (an updated book file), and customers who previously purchased your book will automatically get notified of the new version on Apple Books. When they are notified, they will see the release notes you included in the metadata, informing them of what’s new in the updated book file. For example, if your book is part of a series, you can add an excerpt of the next book at the end of the previous book and notify customers that the book file was updated to include an excerpt of the next book.

After you submit a new version of your book, this is the book file new customers will purchase.

If I submit a new version of my book, will customers who previously purchased the book have to buy the new version?

No. Customers who previously purchased your book can download the new version on Apple Books. The new version will overwrite the previous book in their library.

I submitted a new version of my book, but I want to revert to the previous version. Is that possible?

No. Once you have submitted a new version of your book, you cannot revert to the previous version on Apple Books. If you need to make corrections, you must submit a new version.

What is an aggregator?

Aggregators can provide a variety of services, including helping you to meet Apple Books’ technical requirements, submitting your books, managing your book’s metadata, and more.

See a list of Apple-approved aggregators

What is the benefit of using an aggregator service?

Aggregator services are experts in the fields of EPUB conversion, submission, formatting, marketing, promotion, and price optimization. For a nominal charge, they can format your book precisely to Apple’s specifications so that it uploads right the first time, and they can distribute your book across multiple channels.

What is iTunes Connect?

iTunes Connect is a website used to manage your account, users, books, request promo codes, download catalog, sales, and financial reports, and more. Have questions? Let us know.

When can I sign in to iTunes Connect?

After you create your iTunes Connect account during the signup process, you will receive an email with a link to verify your email address. After you click the link from this email, you will be directed to sign in to iTunes Connect with the Apple ID and password you used to create the account.

Note you won’t be able to submit books to Apple Books using iTunes Producer until you’ve set up contacts, tax, and banking information in Agreements, Tax, and Banking on iTunes Connect.

My Apple ID or password doesn't work on iTunes Connect. What am I doing wrong?

Apple IDs and passwords are case-sensitive. As a first step, reset your password using the Forgot Password button or go to iForgot to retrieve your Apple ID.

Note: You must use this new password for iTunes Producer as well as iTunes Connect.

If you have tried to retrieve your password and are still having trouble, let us know.

What can I do on iTunes Connect?

Depending on the role assigned to your Apple ID, you may have access to the following:

  • My Books: After books are submitted to Apple Books, those books will be shown and can be searched for in My Books. You can see the metadata, check the store status, edit territory and pricing information, adjust release dates, update clearances, make certain metadata changes, and request promo codes. You can also request for and download catalog reports.
  • Sales and Trends: View and download your sales reports.
  • Payments and Financial Reports: View and download your financial reports.
  • Users and Roles: View and manage users on your account. If you have the Admin role, you can add new users and assign specific roles to these users (such as Legal, Technical, or Sales), remove users, and edit existing user information. Each user can also opt in or out of certain email notifications.
  • Agreements, Tax, and Banking: Set up or view your contact, tax, and banking information here. You can also check the status and download the current agreement and review and accept the latest terms.
  • Tickets: Click Tickets to manage and monitor tickets that were issued on your books. Books may not be available for sale if a ticket was issued on your book and the ticket was not addressed.
  • Resources and Help: Looking for an answer to your question? Visit our help site to find video tutorials, guides, tools, commonly asked questions, and more.

I distribute other content (such as music and apps) on the iTunes Store and App Store. Can I use the same Apple ID to sign in to iTunes Connect to manage all of these accounts?

Each content type (such as music, apps, and books) will need its own iTunes Connect account. If you wan to sign in to iTunes Connect with one Apple ID and switch easily between accounts, make sure the Apple ID is added in Users and Roles for each account.

What is the difference between iTunes Producer and iTunes Connect?

iTunes Producer is a delivery tool available to Mac computers with OS X 10.10 or later. You use iTunes Producer to submit new books, set up pre-orders without assets, and update books. You can also use iTunes Producer to update books the book’s rights and pricing information, release date, pre-order start date, metadata, cover art, book file, sample file, or screenshots.

iTunes Connect is a web portal used to manage your account, banking information, users, agreements, books and the books’ store status online. It can also be used to download catalog, sales, and financial reports, schedule promotional pricing, request promotional codes, contact Apple Books Publisher Support, and more. After you submit your book using iTunes Producer, sign in to iTunes Connect to view and manage the book. You can also use iTunes Connect to update the book’s rights and pricing information, release date, pre-order start date, and certain metadata (such as the title, subtitle, description, and primary genre).

Can I receive email notifications when my book is available for sale on Apple Books or when a ticket is issued on my book during review?

Yes. You can opt-in to receive email notifications when your book passed review and is live in at least one territory where the book is cleared for sale or when a ticket was issued. To do so, edit your notifications on iTunes Connect under Users and Roles and Notifications. Make sure you select territories for the Book Status and Content notifications.

I just submitted my book using iTunes Producer. How do I view that book on iTunes Connect?

After you submit your book using iTunes Producer, you can view the book’s information on iTunes Connect by signing in and clicking My Books. If the book is not listed in the Recent Activity section, you can use the search fields at the bottom of the page to view the book.

How do I check the store status of my book and what do they mean?

You can see the store status of your book on My Books. The store status will show beneath the cover art on My Books or if you select a book, it will show in the Summary section of the Book Details page. The store statuses are:

On Store: The book passed review and is ready for release. If the release date passed and you do not see the book on Apple Books, the book may still be processing. We suggest checking back in 24 hours.

Ready for Store: The book passed review and is ready for release but the scheduled release date has not yet approached. The book will be available for sale on the scheduled release date.

Not On Store: The book is not available on Apple Books for one or more reasons. To find out why your book is not available for sale, click See Details beside this store status. A frame will be displayed at the bottom of the page which will provide further information for each territory. Also, check to see if a ticket was issued on the book.

The status of your book will not change until it has been reviewed by Book Review. To see if your book is currently in review, see the status reason on the Book Details page in My Books. If the reason for the Not On Store status is listed as Book In Review, your book is currently in review.

I just submitted my book. How do I check if it has been reviewed?

After you submit a book, you can find the review status in the Summary section of the Book Details page in My Books. Hover over the status if you need more details.

The review statuses are:

  • Waiting for Review: The book is pending review. No further action is required from you unless a ticket was issued on the book. If a ticket was issued, you’ll need to address it and resubmit the book.
  • Reviewed: The book passed review. If you recently submitted updated assets (such as the book file or sample), they may need to get reviewed before they are available on Apple Books.
  • Not Applicable: This book does not need to get reviewed.

I clicked My Books from iTunes Connect’s homepage. Why don’t I see all of my books?

After you click My Books on iTunes Connect, you will see a Recent Activity section. This section displays the ten most recently submitted or updated books. You can search for books that were submitted to your account in the Search section. To view a list of all books that were submitted to your account, click Catalog Reports, and then Request New Reports.

How can I remove my book from Apple Books?

Only iTunes Connect users with the Admin or Technical role can remove the book from sale.

If you can only offer books for free, take these steps to remove a book from sale:

  1. Select your book in My Books.
  2. Click Rights and Pricing.
  3. Click Edit Territories and Pricing.
  4. Deselect all territories where you want to remove your book from sale.
  5. Click Save.

If you can offer books for free or sell books, take these steps to remove a book from sale:

  1. Select your book in My Books.
  2. Click Rights and Pricing.
  3. Click Edit Territories and Pricing.
  4. Set Cleared for Sale to No for all territories where you want to remove your book from sale.
  5. Click Continue and then Confirm on the following page.

Note your book will still appear in My Books and Catalog Reports on iTunes Connect.

How can I edit rights and pricing for multiple territories at one time?

To edit rights and pricing for multiple territories at one time for a book:

  1. Select your book in My Books
  2. Click Rights and Pricing.
  3. Click Edit Territories and Pricing and make the desired changes.
  4. Select all territories you want to apply the changes to.
  5. Select Continue and Confirm on the following page.

My book is not currently available in a territory where I have rights to the book. How do I make my book available in other territories on iTunes Connect?

To make your book available in other territories,

  1. Select your book in My Books
  2. Click Rights and Pricing.
  3. Click Add New Territories.
  4. Add the rights and pricing and select the new territories you want to sell in.
  5. Click Continue and Confirm on the following page.

What types of catalog reports can I download from iTunes Connect and how I do download them?

There are different types of reports available to you in iTunes Connect:

  • Book: This report includes the Apple ID, Vendor ID, metadata, release date, and store status for all books that have been delivered into your account.
  • Book Pre-Order: This report includes details of pre-order books, such as the release date and the assets that are still required in order for the complete book to release.
  • Book Pricing: This report includes countries, clearances, and pricing information for all books delivered into the account.
  • Ticket: This report includes details of tickets that have been issued on books delivered into your account, such as the ticket status and reason.

To request and download these reports, click Catalog Reports in My Books on iTunes Connect then click Request New Reports. You’ll receive an email when the report is available for download. Or you can visit iTunes Connect to see if the report is available for download under Catalog Reports.

Can I edit the Apple ID I use to sign in to iTunes Connect and iTunes Producer?

Yes. You can edit your Apple ID/email address and the name associated with the Apple ID on your Apple ID account page. If you change the email address, you will use that updated email address as your Apple ID to sign in to iTunes Connect and iTunes Producer.

What can a user do with the different iTunes Connect roles?

All roles can access Contact Us, but other access is available as follows:

  • Admin: The Admin role has access to all of iTunes Connect, and assigns roles to all users on the account. Only Admin users can add, edit or remove other iTunes Connect users. Assign this role to users who should have access to all iTunes Connect functionality, as well as the responsibility of administering other iTunes Connect user accounts. Users with his role can request promo codes.
  • Finance: The Finance role grants access to the Financial Reports, Sales and Trend Reports, Agreements, Tax, and Banking, and My Books sections. Finance users can only edit their own account personal information (first name, last name, Apple ID, email address) and notification selections, but they have read-only access to Users and Roles. Assign this role to users who should have access to Financial Reports and to provide/view the publisher’s financial information.
  • Technical: The Technical role grants access to My Books and Resources and Help. Technical users can only edit their own account personal information and notification selections, but they have read-only access to Users and Roles. Assign this role to users who should have access to set up, deliver, and manage books.
  • Read-Only: The Read-only role grants access to Users and Roles and My Books, but will not be able to make any content changes. Assign this role to users who should have access to view the status of, but not make changes to, delivered books.
  • Legal: The Legal role grants access to Agreements, Tax, and Banking. This role is automatically assigned to the iTunes Connect user who originally completed the Apple Books sign up process, which is generally the Admin. After the account has been created however, the Admin user can assign the Legal role to more than one user, whom may also hold other roles, via Users and Roles. Users with his role can request promo codes.
  • Sales: The Sales role grants access to Sales and Trends. Sales users do not have access to provide or view your organization’s monthly financial reports and payment information. Assign this role to users who should have access to My Books to download catalog reports and request promo codes.

How do I add a new user to my iTunes Connect account?

Users with the Admin role can add a new user to the iTunes Connect account by taking these steps:

  1. Sign in to iTunes Connect and click Users and Roles.
  2. Click the plus icon then enter the new user’s name and their valid email address.
  3. Select the role you want to be assigned to the new user.
  4. Opt the new user in for email notifications.
  5. Click Next.

A confirmation email will then be sent to the new user. Once the new user clicks through the confirmation email, they will be led to iTunes Connect to create their password. After they create a password, they’ll be able to sign in to iTunes Connect to access the account.

How do I edit the roles or notifications for a user on my iTunes Connect account?

Users with the Admin role can edit the roles and notifications for other users on an iTunes Connect account. To edit this information, go to Users and Roles and click the user’s Apple ID. Then edit the roles or notifications and click Save.

How do I remove a user from my iTunes Connect account?

Users with the Admin role can remove other users on an iTunes Connect account. To remove a user, go to Users and Roles, click Edit located in the upper-right hand corner, select the user, and click Delete. Note you can't remove your own account. Another user with the Admin role can do it for you.

When will a ticket be issued on my book?

A ticket can be issued during review if Book Review discovers your book does not follow our Formatting Guidelines.

Can I receive email notifications as soon as a ticket is filed on my book?

Yes. You can receive an email notification as soon as a ticket is issued on your book by opting in to Content notifications in iTunes Connect. To do so, go to Notifications in Users and Roles, and select All Territories for Content.

My book was issued a ticket. What does this mean?

We will inform you of any issues we find with the book file, screenshots, metadata, or cover art during the review process by filing tickets on the book. You may need to address these tickets and resolve the issue before the book can be available on Apple Books.

To address tickets that were filed on assets (such as the cover art, book file, or screenshots):

  1. Resolve the issue in the book file.
  2. Sign in to iTunes Producer and open the book package (.itmsp) by entering the title or Apple ID in the “Search iTunes Connect” field.
  3. Add the updated cover art or screenshots in the Details pane or updated book file in the Files pane.
  4. Make sure the information in the Details and Price pane are still accurate.
  5. Click Submit.

If you created the book with iBooks Author, resolve the issue in the book in iBooks Author and then click Publish from the toolbar. At the end of the publish workflow, export to iTunes Producer.

To address tickets that were filed on the metadata (such as to the title or description):

  1. Sign in to iTunes Producer.
  2. Open the book package (.itmsp) by entering the title or Apple ID in the “Search iTunes Connect” field.
  3. Resolve the issue in the Details pane.
  4. Make sure the information in the Price pane is still accurate.
  5. Click Submit.

After you resolve the issue, we will review the ticket.

My book has been available for sale on Apple Books. Why was it recently issued a ticket?

In response to customer complaints, we may review books again to make sure they continue to follow our formatting guidelines. If we find any formatting issues or if books don’t display or function as they should, a ticket may be issued.

How can I see all tickets filed on my books?

You can view tickets that have been filed on your books by signing in to iTunes Connect and clicking Tickets. If a book has an open ticket that you need to address, you’ll see the Ticket ID at the top of the book details page in My Books.

What can I see in Sales and Trends?

To access Sales and Trends, you need to have the Admin, Finance, or Sales role on iTunes Connect. If you're not sure you have one of these roles, check your role in Users and Roles. Here are the two main options in Sales and Trends:

  • The Sales page displays a graph of high-level data. You can filter this data by territory, content, transaction type, and other dimensions. You can also select a custom time period.
  • The Reports pane gives you access to compressed ZIP files which contain more detailed data in spreadsheet format. Reports are available for specific days, weeks, months, or years.

Why do I see a message in Sales and Trends that my account is pending?

If you see a message that your account is pending when you go to Sales and Trends, usually your updated user role is still being processed. If you're still seeing this message after 24 hours, let us know.

Why do I see higher or lower sales for certain periods of time?

It's very common for sales to rise and fall over time, which will show up as periods of high volumes and low volumes in your downloads.

We can't comment on specific reasons why your download volumes might change over time or on other changes in customer behavior including redownloads, purchases, or refunds.

Why can’t I see sales for a particular item?

That item may not be available on the store. Make sure you've accepted the latest agreements in Agreements, Tax, and Banking. If you've accepted the latest agreement, check the Pricing and Availability section and the status for your item on iTunes Connect.

Does the Store Currency filter convert currencies?

No, the Store Currency filter allows you to see your sales and units from customers that purchase your content with the selected currency, but it does not convert all of your sales to that specific currency.

Where can I get more information on Sales and Trends?

Take a look at our iTunes Connect Sales and Trends Guide.

What are the different pre-order statuses?

Pre-order statuses are shown in the Ordered column of Sales and Trends for a certain date range. The possible statuses are:

  • Ordered: This is the number of pre-orders that were placed and have not yet been fulfilled within the date range you selected.
  • Canceled:This is the number of pre-orders that customers canceled within the date range you selected.
  • Open: This is the total number of pre-orders to date, that were placed and have not yet been fulfilled or canceled.
  • Fulfilled: This is the number of pre-orders that customers were charged for and have downloaded within the date range you selected.

When do reports become available?

You can download reports at the following times:

  • Daily reports are available the following day.
  • Weekly reports are available on Mondays.
  • Monthly reports are available five days after the end of the month.
  • Yearly reports are available six days after the end of the year.

Summary Sales, Magazines & Newspapers Detailed, and Opt-In reports are available by 6 AM in the time zone for the agreement and territories covered by that report. Subscription reports (including the Subscription Event and Subscriber reports) are available by 8 AM.

If a report covers multiple time zones, availability will be based on the latest time zone covered by that report.

How do Sales and Trends reports define a day, week, or month?

Reports use the following definitions for periods of time:

  • A day starts at 12:00:00 AM and ends at 11:59:59 PM in the time zone for a territory.
  • A week starts on Monday at 12:00:00 AM and ends on Sunday at 11:59:59 PM in the time zone for a territory.
  • A month starts on the first day of the month at 12:00:00 AM and ends on the last day of the same month at 11:59:59 PM in the time zone for a territory.
  • A year starts on January 1 at 12:00:00 AM and ends on December 31 at 11:59:59 PM in the time zone for a territory.

Note that Sales and Trends reports aren't based on the Apple fiscal calendar.

What time zone is used for reports?

Report time zones are based on the territories covered by each agreement:

  • United States, Canada, Latin America: Pacific Standard Time (PST)/Pacific Daylight Time (PDT)
  • Europe, Middle East, Africa: Central Europe Time (CET)
  • Japan, Asia Pacific: Japan Standard Time (JST)
  • Australia, New Zealand, Papua New Guinea, Solomon Islands: Australian Western Standard Time (AWST)

If an agreement covers more than one territory, then reports will use the time zone with the latest time. Reports for worldwide agreements use PST/PDT.

Do yearly, monthly, and weekly reports include the daily reports?

Yes, these reports use the same data and include daily reports.

Why don't my Sales and Trends reports match up with my Financial Reports?

There are several differences between the reports available in Sales and Trends and those in Payments and Financial Reports on iTunes Connect. The most significant being:

  • Timeframe: Weekly Sales and Trends reports end on Sunday and start on Monday, while reports from Payment and Financial Reports are based on Apple fiscal months that always end on a Saturday.
  • Transaction types: Sales and Trends reports include all account transactions of the day, while reports from Payment and Financial Reports only include processed transactions. Several factors impact the financial processing status, such as amount due, country of purchase, number of hours since purchase, content type, credit checks, and fraud rules.

You should not reconcile these two types of reports because of these major differences. For additional information, see the Sales and Trends Guide or the Payments and Financial Reports Guide.

How long are reports available for download?

Full reports can be downloaded from the Reports pane as follows:

  • Daily, weekly, and monthly reports are saved for one year after they become available.
  • Yearly reports are saved indefinitely.

We don't store or regenerate reports for download after these time periods expire.

How do I open my downloaded reports?

Reports are downloadable as tab-delimited text (.txt) files compressed in gzip (.gz) format. To view a downloaded report:

  1. Unzip the compressed gzip (.gz) file by opening it or using a utility.
  2. Open the extracted tab-delimited text (.txt) file in a spreadsheet application.

Opt-In reports are password-protected ZIP files, with a new password generated for each download. You can view this unique password on the Reports page. To open these files, use a decompression tool that supports password-protected ZIP files.

Can I see reports for my old legal entity name after I switch to a new legal entity name?

If you have recently completed a legal entity name change, the new legal entity name has been set up as a new vendor with a new vendor ID.

Reports that are available for download will be reported separately under the new vendor ID. Information from multiple vendor IDs cannot be consolidated but previous reports are still available in Sales and Trends on iTunes Connect.

Why do my reports show some transactions with a negative amount?

We provide refunds if the customer experience was unsatisfactory due to content or quality.

Are the proceeds in the Sales and Trends reports final?

No, these are only estimates based on daily downloads. Your final proceeds can be found in Payments and Financial Reports.

Can I download my sales reports without using iTunes Connect?

Yes, we have a command line tool, Reporter, which you can use to automate downloads of your Sales and Trends reports or Payments and Financial reports.

How can I download my sales reports if I have multiple providers linked to my Apple ID on iTunes Connect?

You can still download all sales reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command line tool, Reporter.

Why can't I see Detailed Sales reports on the Reports page in Sales and Trends?

Detailed Sales reports are available to publishers that have downloads from the Volume Purchase Program (VPP). Once you have a VPP download, Detailed Sales reports will become available.

What is Reporter?

Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.

When/how will I receive financial reports?

Financial reports are distributed once a month and are available for download exclusively through Payments and Financial Reports on iTunes Connect. Financial reports are generally available for a given month by the end of the following month.

What days do my Financial Reports cover?

To see the days included in a monthly financial report, access Apple's fiscal calendar from within Payments and Financial Reports.

Which countries do my Financial Reports cover?

To view the countries covered by each report, hover over the respective Region.

What calendar are Payments and Financial Reports based on?

Payments and Financial Reports uses the Apple Fiscal Calendar, which can be found here.

Certain content on my Financial Report has an incorrect Label Name. Can I update this information?

Yes - you can update the publisher at any time by delivering an update. Reports after the update will reflect the new publisher.

How can I reconcile my financial reports to my payments?

Go to the Payments page in Payments and Financial Reports to reconcile financial report earnings to payment amounts. The reconciliation includes the following:

Beginning Balance: Any amounts unpaid (or returned) and carried over from prior periods.

Earned: Amounts earned in a given period which agrees to the financial report on the Earnings page.

Withholding Tax: Amounts withheld by Apple and remitted to taxing authorities in accordance government requirements specific to the territory.

Input Tax: Amounts added to your payment to meet your tax requirements in certain countries.

Adjustments: Typically not applicable. FX Rate: The exchange rate applied to the amount owed, to convert the payment to the currency of your bank account. Payment: All converted payment amounts are consolidated and paid to you by Apple's bank as a single payment. The amount paid by Apple is presented as the sum of the converted amounts by financial report currency.

Why doesn't the payment presented match the amount received in my bank account?

The amount paid on the Payments tab represents the amount our bank has sent to your bank. Payments can be subject to bank fees and transaction costs charged to you by your bank or intermediate financial institutions, reducing the amount when presented on your bank account. Payments indicated as wire transfers would generally be subject to bank fees and transaction costs.

Why am I not receiving Financial Report Notifications?

If financial reports are available for your account and you have not been receiving the related email notifications, confirm that your email address is entered accurately in iTunes Connect and that your user profile is set up to receive financial report notifications.

If these items are set up correctly, check your email client and/or spam filter to make sure the email address do-not-reply@apple.com is not being blocked.

Which users can access Payments and Financial Reports?

iTunes Connect users that are set up with either the Finance or Admin role can access Payments and Financial Reports on iTunes Connect and can also download financial reports.

How can I setup a new user to access Payments and Financial Reports?

You can create a new user in Users and Roles on iTunes Connect. You must be an Admin user to create new accounts. iTunes Connect users with either the Admin or Finance role will be able to access Payments and Financial Reports.

Do I get notified when my financial report is on iTunes Connect?

Notification that a new financial report is available for download is emailed to iTunes Connect users who have elected to receive Financial Report Type Notification emails for the corresponding territory.

Technical users can elect to receive these notifications, though they will not be able to access the reports unless they also have the Finance or Admin role.

How do I change or add the contact person to receive notification that reports are on iTunes Connect?

You can add notification types using the Users and Roles section of iTunes Connect. There you may edit, delete, or create a new user account and set up the roles and notifications for that user.

To receive financial report notifications select the Financial Report Type notification for the intended region. All users can modify their own notification selections. You must be an Admin user to make these changes on behalf of another user.

When will I be paid?

Payments are made within 45 days of the last day of the month in which book purchases were made. To receive payment, you must have provided all required banking and tax information and documentation, as well as meeting the minimum payment threshold.

If your bank and bank account currency are listed in this table, you must exceed a minimum payment threshold of $10 USD. For the Republic of Korea (KRW), the minimum threshold is $50 USD. All other bank countries and bank account currencies must exceed a minimum payment threshold of $150 USD.

Bank Country Bank Account Bank Country Bank Account
AD EUR IT EUR
AN EUR JP JPY

AT
EUR KR KRW
AU AUD LI EUR
AZ EUR LT EUR
BE EUR LU EUR
BG EUR MC EUR
CA CAD ME EUR
CC EUR MM EUR
CH CHF MQ EUR
CH EUR MT EUR
CY EUR MY MYR
CZ EUR NL EUR
DE EUR NO EUR
DK EUR NZ NZD
EE EUR PL EUR
ES EUR PM EUR
FI EUR PT EUR
FR EUR RE EUR
GB GBP RO EUR
GB EUR SE EUR
GF EUR SG SGD
GP EUR SI EUR
GR EUR SK EUR
HK HKD SM EUR
HU EUR US USD
ID IDR VA EUR
IE EUR YT EUR
IN INR    
IS EUR    

What are the payment dates?

The payment date is the date the payment leaves Apple's bank. Your bank may or may not credit those funds to you on the same day.

We present the payment date in Payments and Financial Reports. For past payments, we display the value as "Paid." For any scheduled future payments, we display the date as the "Expected Payment Date."

How are payments made?

All payments are made by Electronic Funds Transfer. When available, payments are sent by low value ACH, as opposed to high value wire transfer.

Apple's bank will consolidate payments for different financial reports when possible, generally resulting in a single payment for all earnings each month the requirements for being paid have been met.

What is an ACH payment?

The term "ACH" (Automated Clearing House) payments is used in reference to low value payments. You can view the payment method used for a particular payment to you on the Payment Page in Payments and Financial Reports.

Can I get paid if my contract is not fully processed and activated?

Without an In Effect contract, you will not have any earnings. Click through and agree to the Book contract and supply banking information and all applicable tax information as early as possible. There is some processing required by Apple so your agreement will not be activated immediately. We suggest taking these steps as soon as possible, even while in the process of preparing your books for submission.

Are payments made before my financial information is complete?

No. Payments can only be made after all required documentation has been received and your contract is In Effect. If the required banking and tax information is incomplete, or has not been received by Apple, payments cannot be made.

You can review the processing status of your agreement in Agreements, Tax, and Banking on iTunes Connect.

Can I split payments for my sales?

Apple accepts one bank account and makes one payment to that account during each monthly payment cycle if all requirements for payment have been met.

What is the exchange rate applied to my payments?

The exchange rates used to convert report currency to your bank account currency is established by our bank and, due to Apple's volume, is generally a more favorable rate. The rates are typically the spot rate on the date of payment and no more than three business days prior to the date the proceeds are received into your account.

The exchange rate used to convert each report currency to the currency of your bank account is displayed on the Payments page in the "FX Rate" column.

Why does the Bank Account presented with a payment differ from the Bank Account I have setup to receive payments?

Payments are sent to the bank account on file at the time a payment is processed. Depending on the timing of your bank account update, a payment could have been in process at the time you updated your banking information. In such instances, the bank account a payment was made to will differ from the account you currently have on file.

Why didn't I get paid? What are the requirements?

Payments are made within 30 days of calendar month end if both of the following conditions are met:

  • All documentation is complete, including any required banking and tax information.
  • The payment threshold of USD $150 has been exceeded.

If you have not received a payment for a given month within 30 days after the end of the month, confirm that all documentation has been completed and provided. Also, confirm that the cumulative amount owed exceeds USD $150 by converting reported amounts using current exchange rates.

Can I download my financial reports without using iTunes Connect?

Yes, we have a command line tool, Reporter, available for you to quickly download all your needed reports. You can use it for both, your sales and financial reports.

What is Reporter?

Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.

How can I download my financial reports if I have multiple providers linked to my Apple ID on iTunes Connect?

You can still download all financial reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command line tool, Reporter.

How can I read my Financial Reports?

Your financial reports are presented as groups of transactions, displayed in distinct rows. Each row represents a unique combination of a book, transaction type (product type identifier), price (proceeds/customer Price), store, sale or return and promo (if applicable). Each of the columns reference different aspects of a group of transactions. The columns presented are detailed in the Payments and Financial Reports Guide.

Why don't I see payments prior to July 2010?

iTunes Connect is displaying payment information for payments made beginning with the July 2010 reports. Prior payment related information is not available.

What do the Name and Number combinations in the dropdown at the top of Payments and Financial Reports represent?

If you see multiple Name and Number combinations in a drop down menu at the top, it indicates that more than one Legal Entity has been associated with the account. Each option for selection corresponds to different Legal Entity that has been reported to and/or paid.

What does the Earned amount represent?

The earned amount represents the proceeds, net of commission, in a given period for the region and revenue type displayed. The amount will agree to the total of the associated financial report.

What is the difference between "Total Owed" and "Proceeds?"

Total Owed displays the estimated amount owed to you in the currency of each reported region and revenue type.

Proceeds is an estimate of the amount due based on converting the amount owed to your bank account currency. The actual payment may differ from the proceeds based on variances in foreign exchange rates as well as reductions for applicable withholding taxes.

What does the Balance Carried Forward amount represent?

Balance Carried Forward is made up of any prior period amounts unpaid (or returned) and carried over to the current period.

What does the Withholding Tax amount represent?

The withholding tax displayed represents amounts withheld by Apple and remitted to taxing authorities in accordance with government requirements specific to the territory.

Withholding tax is specific to particular stores where transactions occurred and/or where payments are being distributed by Apple. Withholding taxes can vary based on your location, the completion of any optional tax forms and the tax treaties entered into by your country.

What does the Input tax amount represent?

Amounts added to your payment to meet your tax requirements in certain countries. For example, Goods and Services Tax (GST) generally applies if you are either based in Australia or based outside of Australia but registered for GST.

Why don't I see any data on the Trends graph of the Summary Page?

If you have not accumulated any sales since your contract started, you won't see any data presented on the Trends graph.

If you have just started selling you won't see any sales or payment data presented until you have financial reports and payments, communicated and presented on the Earnings and Payments pages.

Payments made to you for earnings prior to July 2010 are not presented on the graph.

How can I download Financial Reports?

Financial Reports, which include payment and other financial information, are available in Payments and Financial Reports on iTunes Connect.

Click on Create Report on the top right corner, select All Regions or choose individual region and click Create Reports and download them once it completes.

What is the best way to open the financial report? I seem to be having technical issues.

If you are using macOS, the reports will be downloaded and opened automatically.

If you are using Microsoft Windows, read the information below:

  1. Click the download button. Your browser will ask you whether it should open or save the report.
  2. Click on the save button when the dialog box appears.
  3. Once you download the file (xxx.txt.gz), double click and WinZip should extract it. Once extracted you will have a tab delimited text file (xxx.txt). If your system does not know how to open it, it will present you with a dialog box and the list of applications to choose from. You should select WinZip or anything equivalent to WinZip to extract the file.
  4. Launch Excel.
  5. Go to File > Open then select the file. The Import Wizard will start.
  6. In the Original data type box, select "Delimited" and click Next.
  7. In the Delimiters box, select "Tab" and click Next.
  8. Select the column that has UPC, ISRC, Vendor Identifier by holding the shift key and clicking the columns. Once selected, in the top right hand box called Column Data Format, select "Text". The label above those three columns will change from General to Text. Click Finish.
  9. Once the file has opened, save the file as an Excel Workbook.

What are the currencies associated with Financial Reports?

There is a single currency for earnings associated with each Financial Report. You can see the currencies associated with each Financial Report on the left side of Payments and Financial Reports.

Do Financial Reports show my free transactions?

No. To obtain free transaction reporting, view daily and weekly reporting in Sales and Trends on iTunes Connect.

What does the Payment Returned amount represent?

When a payment made to you is returned, you will see the return at the top of the page highlighted in red as an amount added to the cumulative balance of what you are owed.

We will attempt to repay this amount along with all other amounts owed during the next monthly payment processing period.

We recommend that you review and make any necessary changes to your bank account information, when needed, to facilitate future payments.

Why am I missing my Financial Report for a particular month?

If nothing was purchased in a region during a month, no corresponding report for that region will be generated for download on iTunes Connect.

I received a payment return notification email. What do I do?

Review your bank account information in Agreements, Tax, and Banking on iTunes Connect, and make updates to your bank information, as necessary, based on the return reason indicated in the email. Once you make any necessary updates, the system will automatically reattempt payment during the next monthly payment processing period.

If your bank account information appears correct, reach out to your bank to resolve why they are not accepting our payments. Use the Bank Payment Reference Number presented with the returned payment to assist your bank in finding the returned payment.

My payment was returned and I'm not sure what banking information should be updated.

The return message presented on iTunes Connect is based on information from your bank. This is the best information we have on why your bank did not process a payment. The return message may provide an indication of the updates to your bank account information required.

If it appears that your bank account information is correct and the return reason doesn't indicate what changes are required, try reaching out to your bank. Use the Bank Payment Reference Number presented with the returned payment to assist your bank in finding the returned payment. Once the return is found, your bank should be able to identify the action needed to allow you to be paid.

What is the Bank Payment Reference Number?

The Bank Payment Reference Number is a nine digit payment identifier communicated by Apple's bank to your bank at the time a payment is attempted. This is only displayed when a payment we've attempted to make to you is returned. You may be able to use the Bank Payment Reference Number to follow up with your bank to find out why a payment was returned and the corrective action necessary in order to successfully process payments to your account.

You should also review the return reason presented on iTunes Connect for further indication of the action you can take to ensure the next payment is successful.

Why is a returned payment message still displayed?

The returned payment message on the iTunes Connect home page will stay until you update your banking information, or a payment is successfully made to you during the following month’s payment cycle.

Why did I have a payment returned without receiving a notification email?

Payment return email notifications are sent to users who have opted in to receive "Payment" notifications from within Users and Roles.

Does Apple review my books before they are available for sale on Apple Books?

Yes. All books get reviewed by the Book Review team before they are available on Apple Books and must follow the Apple Books Formatting Guidelines.

How can customers search for my book on Apple Books?

Customers can search by the book’s metadata such as the title, subtitle, author name, and series name. If you can’t find your book on Apple Books, check the status of your book in My Books.

Can I get information about the customers who are purchasing my books?

No. Apple does not release customer information. Only sales information is shared with publishers.

Do you accept general feedback about Apple Books and ideas for feature enhancements?

Yes. Contact Us to submit feedback or enhancement requests.

Are books available on Apple TV?

Yes. Select books are available on iBooks StoryTime for Apple TV. You can purchase featured Read Aloud books and read and listen to them the same way you would on Apple Books for iOS and Mac.

Read Aloud books you buy from Apple Books for iOS and Mac are available automatically in My Books in iBooks StoryTime on Apple TV.

What is a Read Aloud book?

In Read Aloud books, a narrator’s voice reads the text on a page and the words can be highlighted as they are spoken. Note that read aloud content is supported only in Fixed Layout Books.

To learn how to create Read Aloud books, consult the Read Aloud Books section in the Apple Books Asset Guide or contact one of our many Books Partners that produce Read Aloud books.

What can I do to optimize the overall reading experience for my Read Aloud book?

Here are some recommendations for the CSS file within the Read Aloud EPUB book that can help optimize the overall reading experience on Apple Books for iOS and Mac and on iBooks StoryTime for Apple TV:

Fonts

  • Use pixels to define font-size and placement in CSS
  • Ideal font-size (in pixels) will be ~3% of viewport height. For example, if <meta name="viewport" content="width=600, height=1000” />, we recommend the font-size to be 30px (1000 x .03).

Highlighting

  • Use the same color consistently throughout; do not change the color of highlight unless it serves a specific purpose (e.g. to distinguish a sound, such as an onomatopoeia, from the rest of the text).
  • Use a color that contrasts both font and background colors; the ideal color will depend on the design or background of each book.
  • Avoid pastels or light colors in favor of high-chroma colors.
  • Color is defined in CSS. For example:

      .-epub-media-overlay-active { color: red; }
    
      OR
    
      .-epub-media-overlay-active { color: #FF0000; }
    

Since Read Aloud books are created differently, we suggest viewing the book on Apple Books to make sure it looks and functions as you had expected before submitting the book.

I already submitted a Read Aloud book to Apple Books. Do I need to create a specific Read Aloud book file for iBooks StoryTime on Apple TV?

No, you do not need to create a different book file. The Read Aloud book file will be compatible for Apple Books for iOS (such as iPhone and iPad), Apple Books for Mac, and iBooks StoryTime on Apple TV.

How do I hide and unhide a Read Aloud book I purchased on Apple Books?

Click here to learn how to hide and unhide Apple Books purchases. When you hide or unhide a book on your computer or iOS devices (such as iPhone and iPad), the book will also be hidden or unhidden in My Books on iBooks StoryTime on Apple TV.

How can I get my book featured on iBooks StoryTime on Apple TV?

Read Aloud books that appear on iBooks StoryTime are selected by Apple. All featured placement is solely at the discretion of Apple and is not guaranteed.

Where is iBooks Storytime on Apple TV available?

iBooks StoryTime on Apple TV is currently available in the following regions:

  • Asia Pacific: Australia, Japan, New Zealand
  • Europe: Austria, France, Germany, Ireland, Spain, Switzerland, United Kingdom
  • Latin America and the Caribbean: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Venezuela
  • United States and Canada: United States, Canada

Can customers rate my book using stars without leaving a written review?

Yes. However, if they leave a written review they must also provide a rating using stars.

Are reviews restricted only to users who have purchased my book on Apple Books?

No, anyone with an Apple ID for use on the iTunes Store can post a book rating or review, even if they have not purchased it on Apple Books.

Note: Ratings and reviews a customer posts are only visible to customers in the same Apple Books territory. For example, if a customer in the United States posts a review in the U.S. store, that review is only visible to other customers in the U.S. store.

Can I display a review from somewhere else on the review section of my book's Apple Books page?

No. A review must come from the user posting it, and he or she must be signed in with his or her Apple ID for use on the iTunes Store. However, with permission from the author of the review, you can include it in your book’s description.

Can I remove a review that someone has posted about my book?

A customer review will only be removed if we deem it to be inappropriate. Reasons for this can include profanity, hateful or overtly sexual language, or significant factual inaccuracies.

If you believe that a specific customer is leaving malicious reviews, you will need to submit a request using Contact Us to request the removal of the review.

Do reviews for previous versions of my book remain visible when I submit a new version?

Yes, if you are submitting new versions to the same Apple ID and Vendor ID. Reviews will not be visible if you deliver the book as a new book with a different Vendor ID.

Why isn’t my free book available for pre-order?

A book that is offered for free cannot be made available for pre-order, even if you enter a pre-order start date.

Your free book will be offered on Apple Books on the scheduled release date. You can update the release date or pricing for the book in My Books on iTunes Connect.

I submitted series information for my books. Why aren’t they showing on Apple Books?

Even though you submitted the series information, it needs to get reviewed and approved separately from the book.

To display the book’s series information and show “Other Books in This Series” at the bottom of the book’s product page on Apple Books, let us know. After the series is approved, you can click the series name to view the series page, which will include links to all books that are part of the series.

I just added a new book to the series. Why is it not linked to the other books that are part of the series on Apple Books?

It most likely has to do with how the series name was added when you submitted the new book. All books that are part of a series must have the exact same series name. Any differences in the series name, including spacing, punctuation, or additional words, will result in the book not properly linking to the intended series.

You can open the book package to update the series name and then resubmit the book. To open the book package in iTunes Producer, enter the title, Apple ID, ISBN, or Vendor ID in the “Search iTunes Connect” field.

What is the Volume Purchase Program?

The Volume Purchase Program allows educational institutions and businesses to purchase books in volume and distribute the books to their users through redeemable codes.

For more information including how to enroll educational institutions and businesses, see the Volume Purchase Program page.

How do I join the Volume Purchase Program?

To join the Volume Purchase Program, accept the latest terms for paid books in Agreements, Tax, and Banking. Your books will automatically be opted in to the Volume Purchase Program.

How do I remove a book from the Volume Purchase Program?

To remove your book from the Volume Purchase Program, go to My Books, select your book, click Rights and Pricing, and deselect VPP Enabled.

In which countries is the Volume Purchase Program available?

The Volume Purchase Program is available in Australia, Austria, Belgium, Brazil, Czech Republic, Denmark, Finland, France, Greece, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and United States.

How can I report a book that infringes my copyright, trademark, name rights, or likeness?

If you believe that a book, which is currently available on Apple Books, infringes your rights, and you do not have an iTunes Connect account, contact the Apple Books Legal Team for assistance and include specific information about the infringing book.

How should I respond to a customer who reports an issue with my book on Apple Books?

If a customer reports any issues with your book, direct them to iTunes Store Customer Support. This allows the user to resolve the issue directly with the Customer Support team.

If the issue is related to your book and not Apple Books or the customer's account, you will be contacted separately by Apple.

How do I market my book?

Once your book is on Apple Books, you’ll want to get the word out to as many readers as possible, and that’s what building an effective marketing and publicity campaign is all about. Although in-store merchandising will market your title successfully, you can boost its effectiveness with the following strategies:

  • Link to your book. Give customers a faster path to purchase by linking to your book on Apple Books from your website or blog. Get the link by right-clicking the book cover or clicking the arrow beneath the cover art, and selecting Copy Link.
  • Leverage the Affiliate Program. Link to millions of songs and thousands of apps—as well as books, movies, TV shows, and more, while earning commissions on qualifying sales.
  • Use the Apple Books badge. Use the Apple Books badge in your email, digital ads, apps, on your websites, and whenever else you promote your books. Your audience will see the Apple Books badge as a sign of quality. You can also use our widget builder to add an interactive widget to your website or blog.
  • Use promo codes. Help create buzz around your title by distributing up to 250 free promo codes to reviewers, bloggers, and other media contacts.

How do I create an effective product page?

A robust product page is a powerful opportunity to connect directly with potential readers. To understand what makes an effective product page, we recommend reviewing pages for comparable bestselling titles on Apple Books. Key elements to consider include:

  • Cover. Book titles should be big and easy to read. Test your cover by previewing it at a distance or at a reduced size and comparing it with bestsellers in your category. Deliver cover assets that have a resolution of at least 1400 pixels.
  • Description. A thoughtful, well-written description can make an enormous difference, particularly for new authors.
  • Screenshots. If your book is illustrated or has unique visual elements, screenshots are an essential way to market to customers. As a rule, screenshots must be from pages in your book.

We do not accept advertising or co-op in exchange for favorable placement, although suggestions for editorial placement are welcome. We consider books of high editorial quality with effective product pages and robust marketing plans. Note that these are key sales drivers for all titles, with or without merchandising support.

How are books selected to be featured on Apple Books?

Apple Books features are chosen by our editors. All featured placement is solely at the discretion of Apple and is not guaranteed.

Where can I find more information about ways to market my book?

Click here to learn more about building awareness with readers and get tools and tips for making your marketing engaging, accurate, and effective.

How do I get a link to my book?

Apple Books on desktop

  1. Search your book title on Apple Books.
  2. Select book title.
  3. Click on the drop-down arrow and select Copy Link.

Apple Books on iOS

  1. Open the Apple Books app.
  2. Tap Search on bottom menu.
  3. Tap for your book title.
  4. Tap the arrow on the upper right-hand side
  5. Tap Copy Link.

Link Maker You can use Link Maker to create links to your book.

  1. Select a country and select Books as the Media Type.
  2. Type your author name or book title, and select the cover art for the desired book
  3. The link at the bottom of the page is geo ready and will take readers to the book in their correct geo.

How do I get a link to my series?

First you want to make sure the series is approved. You will know if it is approved if you see “Other books in This Series” at the bottom of the book’s product page on Apple Books. Click here to submit a series approval request.

If the series is approved, click the series information below the title or subtitle, then right-click the series name and select Copy Link.

How do I get a link to my author page?

On Apple Books, search for your author name in the right-hand search bar. Then select your author name, right-click your name, and select Copy Link. All authors have an author page on Apple Books that feature all of their titles.

Can I add links to my other books at the end of a book?

Yes, you can add links to other books you've written or any live pre-orders on Apple Books.

What are promo codes?

Promo codes can be distributed to provide free copies of your book for promotional or publicity purposes. You can distribute to reviewers, bloggers, and other media contacts in order to build ratings and reviews. Once you distributed a promo code, the recipient can redeem it on Apple Books for a free copy of your book in any territory where the book is available for sale. Note that the book file must first be submitted before customers are able to redeem the promo code for a free copy of your book. Promo codes can be distributed before the set release date.

How do I get promo codes for a book?

An iTunes Connect user with the Legal, Admin, or Sales roles must have accepted the latest terms in Agreements, Tax, and Banking before you can get promo codes. You can request up to 250 promo codes per book and they’re valid for 4 weeks from the date you requested them.

To request promo codes,

  1. Sign in to iTunes Connect.
  2. Select the book in My Books.
  3. Click the Promo Codes button. Then enter the number of codes you would like to generate.
  4. Click Continue. After reading the contract, check the box to agree to the terms and click Continue.
  5. Click Download.

Why don't I see the Promo Codes button?

Only users with the Admin, Legal, or Sales roles can request promo codes. The Promo Codes button will only display for books with a status of On Store or Ready for Store in at least one territory.

What are some of the benefits of becoming an affiliate?

The affiliate program provides a unique way for your website or book to link to millions of songs and thousands of apps—as well as books, movies, TV shows, and more on iTunes while earning commissions on qualifying sales and memberships on Apple Music. Apply now to join the program and earn commissions on Apple Music, iTunes, App Store, and Apple Books.

Click here to learn more about the program benefits.

Can I sign up to be an affiliate if I don’t live in the United States?

Yes, the affiliate program is available Worldwide.

How do I affiliate my link?

Log in to your PHG account and look for the “Tools” section. Here you can find all of our link tools including Link Maker, which we strongly encourage you to use for creating links. You can also manually add your Affiliate ID to the end of an iTunes, App Store, or Apple Books URL. Learn more by reading about basic affiliate linking.

Where can I find more information about the Affiliate Program?

You can find more frequently asked questions here.

Can I distribute my audiobooks on Apple Books?

Currently, Apple accepts audiobook files and metadata from approved partners. You can view a list of approved partners here.

In which territories can I offer my audiobook on Apple Books?

You can offer and sell Audiobooks on Apple Books in the following regions and territories:

North America: Canada, United States

Asia Pacific: Australia, Japan, New Zealand​

Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Can my audiobook be available on Apple Books as a pre-order?

No, we do not support pre-orders for audiobooks at this time.

I need to update my audiobook/the audiobook's metadata. How do I submit the changes and make them visible on Apple Books?

You will need to work with your distributor to submit the updates.

When/how will I receive financial reports?

Financial reports are distributed once a month and are available for download exclusively through Payments and Financial Reports on iTunes Connect. You can learn more information regarding financial reports here.