Tickets

When will a ticket be issued on my book?

A ticket can be issued during review if Book Review discovers your book does not follow our Formatting Guidelines.

Can I receive email notifications as soon as a ticket is filed on my book?

Yes. You can receive an email notification as soon as a ticket is issued on your book by opting in to Content notifications in iTunes Connect. To do so, go to Notifications in Users and Roles, and select All Territories for Content.

My book was issued a ticket. What does this mean?

We will inform you of any issues we find with the book file, screenshots, metadata, or cover art during the review process by filing tickets on the book. You may need to address these tickets and resolve the issue before the book can be available on Apple Books.

To address tickets that were filed on assets (such as the cover art, book file, or screenshots):

  1. Resolve the issue in the book file.
  2. Sign in to iTunes Producer and open the book package (.itmsp) by entering the title or Apple ID in the “Search iTunes Connect” field.
  3. Add the updated cover art or screenshots in the Details pane or updated book file in the Files pane.
  4. Make sure the information in the Details and Price pane are still accurate.
  5. Click Submit.

If you created the book with iBooks Author, resolve the issue in the book in iBooks Author and then click Publish from the toolbar. At the end of the publish workflow, export to iTunes Producer.

To address tickets that were filed on the metadata (such as to the title or description):

  1. Sign in to iTunes Producer.
  2. Open the book package (.itmsp) by entering the title or Apple ID in the “Search iTunes Connect” field.
  3. Resolve the issue in the Details pane.
  4. Make sure the information in the Price pane is still accurate.
  5. Click Submit.

After you resolve the issue, we will review the ticket.

My book has been available for sale on Apple Books. Why was it recently issued a ticket?

In response to customer complaints, we may review books again to make sure they continue to follow our formatting guidelines. If we find any formatting issues or if books don’t display or function as they should, a ticket may be issued.

How can I see all tickets filed on my books?

You can view tickets that have been filed on your books by signing in to iTunes Connect and clicking Tickets. If a book has an open ticket that you need to address, you’ll see the Ticket ID at the top of the book details page in My Books.