A ticket can be issued during review if Book Review discovers your book does not follow our Formatting Guidelines.
Yes. You can receive an email notification as soon as a ticket is issued on your book by opting in to Content notifications in iTunes Connect. To do so, go to Notifications in Users and Roles, and select All Territories for Content.
We will inform you of any issues we find with the book file, screenshots, metadata, or cover art during the review process by filing tickets on the book. You may need to address these tickets and resolve the issue before the book can be available on Apple Books.
To address tickets that were filed on assets (such as the cover art, book file, or screenshots):
If you created the book with iBooks Author, resolve the issue in the book in iBooks Author and then click Publish from the toolbar. At the end of the publish workflow, export to iTunes Producer.
To address tickets that were filed on the metadata (such as to the title or description):
After you resolve the issue, we will review the ticket.
In response to customer complaints, we may review books again to make sure they continue to follow our formatting guidelines. If we find any formatting issues or if books don’t display or function as they should, a ticket may be issued.