Troubleshooting

Why did I have a payment returned without receiving a notification email?

Payment return email notifications are sent to users who have opted in to receive "Payment" notifications from within Users and Roles.

How can I reconcile my financial reports to my payments?

Go to the Payments page in Payments and Financial Reports to reconcile financial report earnings to payment amounts. The reconciliation includes the following:

Beginning Balance: Any amounts unpaid (or returned) and carried over from prior periods.

Earned: Amounts earned in a given period which agrees to the financial report on the Earnings page.

Withholding Tax: Amounts withheld by Apple and remitted to taxing authorities in accordance government requirements specific to the territory.

Input Tax: Amounts added to your payment to meet your tax requirements in certain countries.

Adjustments: Typically not applicable. FX Rate: The exchange rate applied to the amount owed, to convert the payment to the currency of your bank account. Payment: All converted payment amounts are consolidated and paid to you by Apple's bank as a single payment. The amount paid by Apple is presented as the sum of the converted amounts by financial report currency.

Why doesn't the payment presented match the amount received in my bank account?

The amount paid on the Payments tab represents the amount our bank has sent to your bank. Payments can be subject to bank fees and transaction costs charged to you by your bank or intermediate financial institutions, reducing the amount when presented on your bank account. Payments indicated as wire transfers would generally be subject to bank fees and transaction costs.

Why am I not receiving Financial Report Notifications?

If financial reports are available for your account and you have not been receiving the related email notifications, confirm that your email address is entered accurately in iTunes Connect and that your user profile is set up to receive financial report notifications.

If these items are set up correctly, check your email client and/or spam filter to make sure the email address do-not-reply@apple.com is not being blocked.