What is iTunes Connect?

iTunes Connect is where you manage your iTunes Store content, see your sales reports, manage your iTunes Connect users, and more. Have questions? Let us know.

How can I offer my content on iTunes?

To offer your content on iTunes, complete the application.

When will I have full access to iTunes Connect?

You will have access to all applicable iTunes Connect sections and features after the contract for at least one territory has the In Effect status. To check the status of your contracts, see the Contracts in Effect section in Agreements, Tax, and Banking.

How does a user log in for the first time?

If you are logging into iTunes Connect for the first time, here are the steps you will go through:

  1. You will be sent an email to verify your email address is correct. The existing iTunes Connect user who created your account within Users and Roles is the person responsible for entering your email address for your account into iTunes Connect.
  2. Once you click through your verification email, you will be led to iTunes Connect to create your password.
  3. You will be asked to provide your date of birth as well as a secret question and answer for security purposes. This information will allow you to reset your password in the future.
  4. Next, you will be presented with iTunes Connect Terms of Service and will be asked to agree to these terms. Click Accept Terms to proceed.
  5. After agreeing to the iTunes Terms of Service, you will be directed to the iTunes Connect home page.

Do I need an Apple ID to offer my content on iTunes?

Yes, you must have an Apple ID and a current credit card on file with the iTunes Store. If you don’t have an Apple ID, you will need to create one using iTunes.

How much does it cost to sign-up to offer my content on iTunes?

Signing up to offer your content on iTunes is free. Additional details on the sales terms are available during the sign-up process.

Do I need a U.S. Tax ID?

Yes, a U.S. Tax ID is required as part of the iTunes Connect sign-up and authentication process. This requirement also applies to providers not based in the U.S. Request a U.S. Tax ID.

Be sure to enter your U.S. Tax ID correctly when applying. If you are prompted to complete U.S. tax forms on iTunes Connect, you must use the same U.S. Tax ID.

I get an error message that my name does not match the name for the Apple ID. What do I do?

Make sure that you have entered the correct Apple ID. To edit the name associated with your Apple ID, go to appleid.apple.com.

I already have an iTunes Connect account for another media type (such as apps, books, music, or movies). Can I use it to offer music content?

If you currently have an iTunes Connect account to offer apps or books, you must create a new iTunes Connect account with a different Apple ID.

If you currently have an iTunes Connect account to offer TV content or movies, or if you have an Apple ID that you used to apply to offer TV content or movies on iTunes and the application is pending approval, you can use that Apple ID to complete the music application.

Who should apply to offer content on iTunes on behalf of my company?

Someone with the legal authority to sign documents on behalf of your company should apply to offer content on iTunes. Only that individual can accept the standard iTunes contract on iTunes Connect.

Should I use my own name or my company's name as the legal name?

If you’re registered as a company, enter the legal entity name. If you’re signing up as an individual, enter your first and last name. The legal name you enter should match the name associated with your U.S. Tax ID and Tax ID type that you provide with your application.

How will I be notified of my application status?

You will be notified via email. Make sure your account is set up to receive email from do_not_reply@apple.com and check any spam filters on your email account.

If my application is accepted, in what countries will my content be available?

After your application has been accepted, you can request contracts for all regions in which the iTunes Store offers music. When a contract for a specific region has been finalized and all other requirements have been met, music that has been delivered with territory rights cleared in that region may be made available there.

What services do iTunes Store digital partners provide?

There are different types of digital partners who can help you get your music on the iTunes Store:

  • Aggregators help you format, deliver, and manage your music on the iTunes Store. They can also get Universal Product Codes (UPC) and International Standard Recording Codes (ISRC) for your music. If you sell any music, we will pay the aggregator directly, and the aggregator then pays you.

  • Encoding houses help you format and deliver your music, music videos, or concert films. If you sell any music, we will pay you directly.

Find out more about Apple-approved and Apple-preferred aggregators and encoding houses.

Where can I add my bank account information so I can receive payments?

Add information about the bank account where you'd like to receive payments in Agreements, Tax, and Banking. Learn more from the FAQ and the video tutorial that you'll find in Resources and Help.

How do I add or edit a new bank account?

To add a new bank account on iTunes Connect, take the following steps:

  1. Go to Agreements, Tax, and Banking.
  2. Click Set Up in the Bank Info column. You can also click View/Edit instead.
  3. Click Add Bank Account.
  4. Choose the country of your bank and click Next.
  5. Enter the appropriate bank code, either local clearing or SWIFT code, and click Next. You can also look up your bank and click Next.
  6. Confirm your bank selection and click Next.
  7. Enter your bank account information and click Next.
  8. Review your information and click Save.
  9. Choose your new bank account from the menu, and click Save.

Note: Unless you complete steps eight and nine, your new account won't be active.

To edit your bank account information:

  1. Go to Agreements, Tax, and Banking.
  2. Click Edit in the Bank Info column for one of your agreements.
  3. Click the View/Edit Existing Bank Account link.
  4. Click the Edit Bank Account Info link.
  5. Enter your bank account information and click Next.
  6. Review your account information and click Save.

Bank account updates delivered by other means, including by physical mail, facsimile or email, are not accepted.

Note: The information in the Bank Country, ABA Routing Number, Bank Name, and Bank Account Number fields can’t be edited. If you need to change any of those fields, you’ll need to add a new bank account.

Allow 24 hours for your new bank information to take effect. We'll send you an email when it's ready. If you don't receive an email within 24 hours, go to Agreements, Tax, and Banking to view your bank details and make sure the update was processed successfully.

When will payments be made to my new bank account?

Although you may update your banking at any time, payment processing for the next scheduled payment date generally occurs throughout the first three weeks of Apple’s fiscal month. Banking updates that occur after monthly payment processing has begun will be applied to future payments during the following month’s payment cycle.

How can I find out which bank account will receive my payments?

You can see which bank account you’ve set up to receive payments in Agreements, Tax, and Banking.

To do so:

  1. Go to Agreements, Tax, and Banking.
  2. Click Edit in the Bank Info column for one of your agreements. You’ll see the name of your current bank and the last four digits of your bank account number.
  3. For full details, click the View/Edit Existing Bank Account link.
  4. If you don’t need to make any changes, click Cancel when you’re done reviewing your information.

What do I do if I see a message on iTunes Connect that I'm missing bank account information?

If you see a message requesting additional information, go to Agreements, Tax, and Banking and complete your bank account information.

What do I do if an Apple banking partner requests additional documentation so I can receive payments?

You may be required to provide additional documentation to receive payments in certain territories. If an Apple banking partner needs more documentation than what you provided, they'll reach out to you directly. Let us know if you'd like us to verify the request from the Apple banking partner before you send them the requested documents.

Who can add or edit bank account information?

iTunes Connect users with the Admin or Finance role can add or edit bank account information. If you’re not sure if you have the Admin or Finance role, check Users and Roles.

When you add bank account information, we ask you to certify that you’ve provided accurate bank account information and that you're authorized to provide it.

What do I do if my banking information update takes longer than 24 hours to process?

If your bank account information is still processing after 24 hours have passed, check to make sure no required tax information is missing.

U.S. tax forms are required for all agreements that cover the United States. If you're based in Australia or Canada, you must also complete the forms for those territories in Agreements, Tax, and Banking.

Processing will finish after you provide all missing tax information.

Why can't I update my banking information?

Banking information can be edited at any time, with a few exceptions:

  • If changes to your agreements or banking information are still processing, you won't be able to make other changes to your banking information until that's complete. Allow 24 hours for changes to be processed.
    • From time to time, system maintenance is required on iTunes Connect. During this time, usually less than five hours, you won't be able to update your banking information.

What does the Bank Country field mean?

This is where your bank branch is located. For example, if you have a bank account in London, you’d see the United Kingdom in this field, even if the bank’s main headquarters is in a different country.

What is a SWIFT code?

A SWIFT Code is a unique identification code for a particular bank provided by the International Organization for Standardization (ISO). These codes are used when transferring money or information between banks, especially for international wire transfers.

Why isn't my local clearing or SWIFT code being accepted?

Make sure you've entered your local clearing or SWIFT code correctly, including any leading zeros.

Don't enter a SWIFT code if you're asked specifically for a clearing code or other type of number.

Some local clearing or SWIFT codes aren't yet recognized by our banking systems. If possible, use a supported local clearing or SWIFT code instead. It can take up to several months to add support for additional local clearing or SWIFT codes. If you'd like us to verify or attempt to add support for your bank, let us know and include your bank details.

What do I do if I don't see my branch location on the list?

Make sure your U.S. ABA routing number is correct. This number will be printed on the bottom of the checks for your account. You can also contact your bank to verify the correct ABA number for your account.

Also, not all locations for every U.S. bank are available. Use another branch location instead if this is the case.

Payments sent to U.S. banks in USD require an ACH routing number. This must be a domestic payment method. If you provide an international wire routing number, your payments will fail.

Why isn't my Canadian Bank Transit Number being recognized?

There are two formats for Canadian transit numbers: electronic and paper. You must enter the nine-digit electronic routing number when providing your bank information. This number is made up of a leading zero, a three-digit financial institution number, and a five-digit branch transit number.

For example, if the institution code for the Bank of Montreal was 001 and the branch transit number was 00011, then the electronic transit number would be entered as 000100011 in iTunes Connect. Note that payments sent to CA bank accounts with CAD currency are processed by the local clearing system, not by international wire. Verify with your bank that the transit number provided will allow ACH-type payments to your account.

What do I do if my bank isn't available?

If your bank doesn't appear to be available on iTunes Connect, make sure you're entering the correct type of bank code. Some countries have more than one type of code available. In many cases, you should enter the local clearing code instead of a SWIFT code.

When searching for your bank, use the "contains" option from the Bank Name menu. This ensures the most possible matches. If you still can't find your bank, in most cases we can't send payments to that bank.

Should I provide intermediary or correspondent bank information?

No, don't provide information for an intermediary or correspondent bank. Provide information only for your own bank.

Can I use “further credit to” instructions provided by my bank?

No, usually these instructions are only provided by banks or investment firms that don’t have their own bank routing number. We don’t support payments to banks or institutions that don’t have their own routing number.

You’ll need to use a bank account that doesn’t need any of the following types of instructions:

  • For benefit of
  • For final credit
  • For further credit
  • Further credit to

Why am I getting a "Please enter a valid bank account number" error message?

Some bank account numbers have leading zeros. Be sure to include all leading zeroes when entering your banking information on iTunes Connect.

Your bank account number and your IBAN are two separate numbers. Don't enter your IBAN into the bank account number field.

What’s an IBAN?

An IBAN (International Bank Account Number) is used for payments to bank accounts in Europe and certain other countries. When you open an account in these countries, your bank is required to provide you an IBAN in addition to your local account number.

If you don't know your IBAN, ask your bank.

Why can't I view my bank account information?

Only iTunes Connect users with the Admin or Finance role can see bank account information. If you have the correct user role in Users and Roles, make sure that there isn’t system maintenance taking place on iTunes Connect. System maintenance typically lasts about 5 hours. If it still doesn’t work after that, let us know.

Does the Account Holder Name field have to match the Legal Entity Name field?

No, the account holder name for your bank account doesn’t have to match the legal entity name for your agreement.

The information you provide for the Account Holder Name field, though, should exactly match the name your bank has on file for your account. Make sure this is correct to avoid any issues with your payments. If you’re not sure what name your bank has on file, check a recent bank statement or ask your bank.

What alphabet can be entered in the Account Holder Name field?

Use only the English alphabet in the Account Holder Name field.

However, if your bank country is Japan and your bank account currency is Japanese Yen, katakana characters are supported as well.

What should I choose for the Bank Account Currency field?

Use the primary currency of your bank account. This will usually be the currency shown for your bank balance in your bank statements.

Note that most bank accounts only accept a single currency. Don’t enter a currency you’re not sure your bank account supports. If you have any questions, ask your bank.

What do I do if my primary bank account currency isn’t available for the Bank Account Currency field?

If your primary bank account currency isn’t listed, check with your bank to find out which of our supported currencies they can accept.

Note that currencies are listed alphabetically, according to International Organization for Standardization (ISO) currency codes. You may want to double-check that your primary currency isn’t already listed.

It’s unlikely that your bank won’t accept any of the available currencies. If that’s the case, though, use a different bank account.

What does the message "The account you provided does not accept payments” mean?

Some bank accounts can’t receive incoming funds electronically. We don’t support those bank accounts. You’ll need to provide a bank account that can accept payments electronically.

Do I have to add my bank account again after requesting an amended agreement?

No, we'll transfer your bank account information to the new agreements within 24 hours.

If you're switching from an individual bank account to a company account, though, you'll need to add your new bank account information in Agreements, Tax, and Banking.

How can I switch from an individual bank account to a company account?

Add your new company bank account information to your new agreements in Agreements, Tax, and Banking and make sure that your U.S. tax forms are correct for all agreements.

What do I have to do before I can make content available on the iTunes Store?

Before you can make content available on the iTunes Store, the following items need to be in place:

Note: You can verify your user role in Users and Roles.

Why are tax forms required?

The requirements to complete tax forms are usually imposed by the local taxing authorities in the territories where we are doing business. In territories where tax forms are required, the failure to submit the necessary forms may subject you or your company to penalties as well as additional taxes. In certain circumstances, you may not be paid until we receive the completed tax forms and documentation. In territories where submitting tax forms is optional, the consequences of not completing the necessary form may result in taxes being withheld, sometimes at a higher than normal withholding tax rate.

Where are tax forms required?

Tax forms are generally required on the US Store. Tax forms may be required to sell on the Canada and Australia stores. For the remaining territories, tax forms are generally not required. To view which forms are required, view your contracts within Agreements, Tax, and Banking.

How do I complete tax forms?

All tax forms, instructions, and an FAQ are available in Agreements, Tax, and Banking on iTunes Connect.

What is a U.S. Tax ID Number (TIN)?

For an individual, a U.S. Tax ID Number (TIN) is either their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN). You can get more information about ITINs on the IRS website.

For a business entity, the U.S. Tax ID is an Employer Identification Number (EIN) assigned to sole proprietors, corporations, limited liability companies (LLC), partnerships and other entities. You can get more information about EINs on the IRS website.

How do I get a U.S. Tax ID Number (TIN)?

For an individual, you can learn about getting an Individual Taxpayer Identification Number (ITIN) on the IRS website.

For business entities, you can get an Employer Identification Number (EIN) by applying to the IRS in the following ways:

  • Telephone: Call the Business & Specialty Tax Line at (800) 829-4933 (U.S. applicants) or (267) 941-1099 (international applicants).

  • Online: Learn about EINs on the IRS website. (Only for entities located in the United States or in U.S. territories.)

  • Mail or Fax: Learn about EINs on the IRS website.

Does where I'm located affect which U.S. tax forms I need?

Yes. In most cases, a form W-9 is required if you're located in the United States, or if you are a United States Person.

If you are located outside the United States, the W-8BEN or W-8BEN-E may be required.

Why isn’t my U.S. Tax ID passing verification?

Here are the most common reasons for failing Tax ID verification:

  • The U.S. Tax ID Number (TIN) was entered incorrectly.
  • The legal entity name was entered incorrectly. The legal entity name on your account must exactly match U.S. Internal Revenue Service (IRS) records, including spaces and punctuation. If you are using an EIN, make sure that your legal entity name matches the one on the letter the IRS sent you when you signed up for your EIN.
  • Your Tax ID isn’t included in the IRS database yet. It can take a few weeks for the IRS to add your Tax ID to their records.

Are there any tips available on completing the W-8BEN or W-8BEN-E?

Yes. Near the top of the page in iTunes Connect where you electronically complete and submit the W-8BEN or W-8BEN-E, you can access a PDF with tips on completing this form.

Where do I send U.S. tax forms?

If you are submitting your W-9 for the first time, you are required do so through iTunes Connect. Do not send copies of what was submitted online.

If you have completed the W-8BEN or W-8BEN-E online and need to send the signed, completed form in or if you need to update your U.S. tax information, send completed U.S. tax forms with a cover letter containing your contract number and iTunes Connect username to vendortax@apple.com.

If you are unable to submit the form via email, you can mail the completed, signed form to the address below. Do not send duplicate copies of what was submitted via email.

 Apple Inc.
 MS: 580-GL
 12545 Riata Vista Circle
 Austin, TX 78727
 USA

Am I required to complete U.S. tax forms?

In most cases, yes. U.S. tax forms are generally required for agreements covering the U.S. iTunes Store.

How do I update my U.S. tax information?

You can't update tax information directly on iTunes Connect.

To make updates to your tax information, complete and sign the appropriate Form W-8 or Form W-9. Include a cover letter with the Apple ID that you use to sign in to iTunes Connect and email the cover letter and completed, and signed U.S. Tax Form to vendortax@apple.com.

If you are unable to submit the form via email, you can mail the completed, signed form to the address below. Do not send duplicate copies of what was submitted via email.

 Apple Inc.
 MS: 186-GL
 12545 Riata Vista Circle
 Austin, TX 78727
 USA

When will my information be updated after I send in paper U.S. tax forms?

Agreements, Tax, and Banking on iTunes Connect does not display updated information provided with paper U.S. tax forms sent to Apple. You will continue to see the information you originally provided online even after we have your updated information on file. All information will be updated as you have requested if we have received clear information. We will notify you if there is a question or concern with an updated paper form.

Am I required to upload Australian tax documentation?

If you are registered and/or based in Australia, you must upload a copy of your ABN and GST registration. Failure to upload these tax documents will prevent us from paying you for sales made in Australia. If you are not based in Australia, nor registered for GST in Australia, you are not required to upload a copy of your ABN or complete any other Australian tax documentation.

Can I email you my ABN number? (Australia)

No. We do not accept email of the ABN number. You can either obtain a screen shot from business.au.gov (look to the right of the screen for "ABN Lookup") or provide a scanned copy of your Australian Business Register (if you have one). You must upload the electronic evidence of your ABN (either a PDF or JPEG image) within Agreements, Tax, and Banking.

What are the withholding tax rates for Australia and New Zealand?

Withholding tax rates for Australia are available on the Australia Tax Office website. Proceeds from the sales in New Zealand are also subject to applicable Australian withholding tax rates.

Am I required to complete the Japanese tax forms?

No. If you are based outside of Japan, you may complete Japanese tax forms in order to take advantage of any reduced withholding tax rates.

What forms am I required to complete to seek tax treaty rates for sales in Japan?

When based outside Japan, the forms required to seek tax treaty rates depends on where you are located:

US:

  • Two (2) original (no photocopies) and signed Form 3s
  • Two (2) original (no photocopies) Form 17s
  • An original IRS Form 6166 (Form 8802 must be completed and sent to the IRS. The IRS will in turn send you the Form 6166).

UK/France:

  • Two (2) original (no photocopies) and signed Form 3s
  • Two (2) original (no photocopies) Form 17s
  • An original Certificate of Residence, stamped by the local tax authority

All Others:

  • Two (2) original (no photocopies) and signed Form 3s

What Japanese tax forms am I required to complete if I am located in Japan?

If you are based in Japan, the Japanese Tax Authority does not require you to complete any tax forms.

How do I obtain the applicable Japanese tax forms?

You can obtain Japanese tax forms in the following manner:

  1. Go to Agreements, Tax, and Banking.
  2. Access the relevant contract(s) covering Japan.
  3. Click on the link pertaining to Japanese tax forms.
  4. On the following page, complete the forms presented online. When complete, iTunes will send you the tax forms with the information you entered populated in all copies of all forms. Follow the attached instructions to download, sign and send the completed forms.

How do I complete the Japanese tax forms?

To help you complete the forms properly, step by step instructions have been included with the tax forms on iTunes Connect. Follow the instructions carefully. Tips to complete the tax forms are also available for download at the top of the page where you complete the information on iTunes Connect. Once you have submitted the information on iTunes Connect, you will receive the forms to print, sign and send to iTunes K.K.

Can I fax or email you my Japanese tax forms?

No. The original Japan tax forms with your original signature must be mailed to Apple. The Japan Tax Authority only accepts original documents with original signatures. Photocopies, facsimiles, emails or electronic versions of any kind will not be accepted.

Where do I send completed Japanese tax forms?

Original completed and signed Japanese tax forms should be sent to:

iTunes K.K.
c/o Apple Inc.
MS: 198-2RA
12545 Riata Vista Circle
Austin, TX 78727-6524
USA

What do I put in Section 1 of Form 3?

You do not need to complete Section 1. Section 1 will be completed by Apple. Apple will then submit your forms to the Japan Tax Authority for approval. iTunes Connect will assist you in completing the required sections of the Japan Form 3.

What is the 'Applicable Law' and 'Effective Date' to put in Section 7 of Form 3?

You do not need to complete Section 7. Section 7 will be completed by Apple. Apple will then submit your forms to the Japan Tax Authority for approval. iTunes Connect will assist you in completing the required sections of the Japan Form 3.

I sent in my Form 8802 to the IRS a while ago, but I haven't gotten my 6166 yet. What do I do now?

The US Internal Revenue Service (IRS) advises that you apply for Form 6166 at least 45 days before the form is needed. When you apply, you must include full payment of the user fee. Once Form 8802 has been processed, the IRS will send the Form 6166 to you. To inquire about the status of your application, you can contact the IRS at: 1-215-516-2000.

The name on my Form 6166 does not match the name on the Japanese tax forms. Is this a problem?

The names on all the forms must match the name you used for your agreement(s) with Apple, or your forms will generally be rejected by the Japan Tax Authority. If the name on your Form 6166 differs from the name you accepted the agreements with, you can attempt to fill out your tax forms (Form 3/Form 17 as applicable) in a manner that addresses all names. For example, the name you used to accept your agreements, with a dba name that matches the Form 6166 ('name per agreement' dba 'Form 6166 name'). By following this procedure, the likelihood of the Japan Tax Authority accepting these forms will increase.

My Japanese tax forms were approved -- How can I get a refund of the overpaid taxes?

Taxes withheld by iTunes K.K. are paid to the Japanese tax authorities. Any taxes withheld prior to the date your submitted tax forms were approved by the Japan Tax Authority are not eligible for refund through Apple. You may be able to seek a refund directly from the Japanese government. If you cannot get a refund, U.S. entities may be able to credit or deduct this on your U.S. tax return. Consult your tax adviser regarding your specific situation.

How do VAT changes after January 1, 2015 affect my music wholesale prices in Euro territories?

Music wholesale prices are based on the effective blended VAT rate for all applicable countries in Euro currency. In the event that one of these countries is subjected to a new, higher, or lower VAT rate, adjustments to wholesale prices will be determined based on the new blended VAT rate.

For Apple Music, since minimum wholesale prices are on a per-country basis, changes to VAT rate will affect the wholesale price proportionately for the specific country with the rate change.

How does the VAT change in Romania (effective January 1, 2017) affect my music wholesale prices for the territory?

For music downloads, the recent Romanian VAT rate change (effective January 1, 2017) did not change the blended VAT rate applied across all Euro currency countries, so wholesale prices remain the same.

For Apple Music, since wholesale prices vary by country and reflect that particular country’s VAT rate, the recent Romanian VAT rate change resulted in an increase in wholesale prices in Romania.

I am an Irish Entity - do I need to charge Apple Irish VAT?

Apple Distribution International has exporter status under Irish VAT law and is entitled to purchase from you with no charge of Irish VAT. A copy of the current Apple Distribution International authorization from the Revenue Commissioners in this regard is available to you here.

For additional reference, a pre-2015 version of the Apple Distribution International authorization from the Revenue Commissioners is available here.

Whom do I contact if my legal entity name changes?

Legal Entity name changes or other updates affecting the legal agreement signed between your entity and Apple must be addressed by our legal department. If your name has changed, but your legal entity name has not, we do not require any further action. If your legal entity name has changed, your current contract is still effective, but you’ll need to notify us of the name change.

Note: Legal Entity name changes should not result in a new Tax ID being issued to your entity.

What steps should I take if my legal entity has been acquired/merged with another legal entity?

If both legal entities currently have contracts with iTunes, and both have rights to sell content on iTunes, you do not need to take any further action.

If content for both entities should be managed by one entity, the managing entity will need an iTunes agreement. If the managing entity is not currently selling content on iTunes, it will need to apply for an iTunes agreement. If the managing label already has an iTunes agreement, all of the acquired/merged entity’s titles should be re-delivered under the managing entity. iTunes does not support "switching" titles delivered under one legal entity’s account to the account of a different legal entity; the way to accomplish that is through re-delivery.

What steps should I take if my Doing Business As (DBA) name for my label has changed?

Your iTunes agreement should be entered into under your Legal Entity name, not your DBA name. Unless your Legal Entity name has changed, a DBA name change actually has no impact on your iTunes agreements.

If this DBA name change affects your tax forms, Contact Us to update your forms. If this impacts the label name appearing on the iTunes Store associated with your content, you can update this by updating the P Line on your content within My Music.

How do I update my mailing address for my legal entity?

If you have had a change of mailing address after your contracts with Apple have been processed, you will need to contact the iTunes legal team with your new address information so that it can be properly updated.

When entering my legal entity address to request a new contract, iTunes Connect showed a message indicating that my address was updated. I can't see any updates. Why?

iTunes Connect verifies your legal entity address and makes updates as needed. If your address information is valid, these updates are generally details such as conforming street designation (Dr for drive and St for street).

I get an error that says the Legal Entity Name and/or Tax ID for my United States/Canada/Mexico contract does not match what was provided in my application. Why?

The Legal Entity Name and Tax ID on your United States/Canada/Mexico contract must match what you provided on your application exactly.

Who can enter into contracts?

iTunes Connect users with the Legal role can enter into contracts on behalf of your organization, provided they have the legal authority to do so. Users with the Admin role can view contract terms, including downloading the contract PDF, but cannot accept them on iTunes Connect, unless they also have the Legal role.

Can I make myself a Legal user?

No. You cannot edit your own account to grant yourself the Legal user role. You can grant the Legal role to another user in your organization, or have another Admin user grant the Legal role to your account in Users and Roles.

Do I need an iTunes Store account to be a Legal user?

Yes, your iTunes Connect Apple ID must also exist as an iTunes Store account Apple ID, with a current credit card on file. If you don’t have an iTunes Store account Apple ID, you will need to download iTunes and create one.

How do I create a new iTunes Connect user with the Legal role?

Before you can assign the Legal role to a new iTunes Connect user, you must first create the user with another role. When creating this new user, be sure to use an Apple ID that also exists as an iTunes Store account, with a current credit card on file. Have the new user accept the iTunes Connect Terms and Conditions and activate the new account. Once the new user has activated their account, an Admin user can assign them the Legal role.

When a user is assigned the Legal role, they will receive an email prompting them to sign in and accept a Legal Certification, stating that they are authorized to enter into contractual agreements. After they have accepted the Legal Certification, they will be able to enter into contracts in iTunes Connect.

Who can provide and change the contact information for my company?

Users with the Admin, Finance, or Legal role can create contacts and change the listed contacts for your company. You can see your role in Users and Roles.

I can view contracts on iTunes Connect, but do not have the option to accept them. What’s wrong?

iTunes Connect users with the Admin role can view contract terms, including downloading the contract PDF, but cannot accept them on iTunes Connect, unless they also have the Legal role. You can add the Legal role to a user with an iTunes Store account with a current credit card on file in Users and Roles.

What does Apple do with my contact information?

Apple collects contact information for users in the following categories: Senior Management, Finance, Technical, Legal, or Promotions. Contact information may be used by iTunes to contact specific users regarding any potential issues affecting their area of interest or promotional opportunities.

When can we begin uploading content?

You can begin encoding and uploading content as soon as you have agreed to one or more contracts in Agreements, Tax, and Banking. To begin encoding and uploading your content, you will need to download iTunes Producer from Resources and Help.

NOTE: Once content has been uploaded, it must clear the quality assurance review (which can take up to 30 days). You can check the status of a particular piece of content by viewing the Status column in My Music, My Movies, My TV Shows, My Music Videos, or My eCopy. Your content will only appear on the iTunes Store once it has completed the quality assurance process and your contract for that territory is In Effect. This is indicated by your contract appearing in the Contracts In Effect section of Agreements, Tax, and Banking.

My music content is available in some countries' stores, but not in others. What's wrong?

In order for your titles to appear on the iTunes Store, you must have (i) an In Effect contract for that territory, along with any required banking, tax, and contact information and (ii) your titles must have territory rights assigned for that specific country. You can view the status of your contracts and request contracts for additional territories on iTunes Connect through Agreements, Tax, and Banking. You can view your territory rights for multiple items by requesting a report of your content using Catalog Reports, and for single items using My Music. To add rights for a territory, access your titles in My Music. If your titles currently have Worldwide territory rights assigned then that content will be live in all territories where you have an In Effect contract so there is no need to add new rights to that piece of content.

How can I check the status of my contract?

You can check the status of your contract(s) in Agreements, Tax, and Banking of iTunes Connect. Contracts that are in process will appear in the "Contracts In Process" section. In order to sell your titles in a given territory, the contract covering that territory must have completed contact, bank, and tax information. To enter the required contact, bank and tax information, click the blue "Set Up" buttons for each contract. Once you have provided all required information for a contract, the contract should be processed and moved to the Contracts In Effect section, generally within 24 hours.

Note: Even though your contract is in effect, hard copies of certain tax forms (e.g. the U.S. tax form W-8BEN) may still be required. Your tax information is not complete until we have received originals of the applicable forms that are accurately completed. Until they are received, payments to you for proceeds of the sale of your titles may be withheld at maximum rates. The length of time to complete this process depends on the accuracy of the information provided. For Japan, delays can occur clearing the tax forms with the Japanese Tax Authority.

How do I edit a contact for my company?

Once you have created a contact for your company, you may not edit the contact information associated with that contact. To change the contact information for a contact, you must create a new contact with the correct information in Agreements, Tax, and Banking on iTunes Connect.

What happens if my current contracts expire?

If you fail to sign new iTunes agreements when your current contracts expire, all content on the iTunes Store(s) corresponding to the expired contract territories will become unavailable. In order to make your content available on those iTunes Stores, you will need to request a new contract in Agreements, Tax, and Banking. If all your current iTunes agreements expire without being renewed, you will lose access to the majority of iTunes Connect.

Do new contracts need to be submitted if our label now delivers content through a third party/aggregator?

If your titles have been re-delivered through a third party/aggregator’s account, you do not need to submit any new contracts.

Note: Though your titles will stay on iTunes, the financial relationship will be between iTunes and your aggregator.

How can I enter into the latest contracts?

You can request contracts in Agreements, Tax, and Banking on iTunes Connect.

In the Request Contracts section at the top of the page, select the correct Legal Entity from the drop-down and click Request for the appropriate contract region. If you need to add a new legal entity, you may do so by clicking the "Add New Legal Entity" button.

You are now able to review and agree to contracts directly from iTunes Connect. Once you have checked the box indicating that you have read and agree to the contract, click submit. A copy of the contract in PDF format will be sent to the email address associated with the Apple ID you logged in to iTunes Connect with.

Note: You no longer need to sign and mail hard copies to Apple. This PDF is for your records.

How will I know when my contract for a new territory or content type is complete?

You can check the status of your contract(s) in Agreements, Tax, and Banking of iTunes Connect.

Contracts that have completed setup will appear in the "Contracts In Effect" section near the bottom of the page. If a contract is not yet in effect, the status will indicate what steps are still pending. Note that you must provide Contact, Bank, and Tax Info indicated with the blue "Set Up" button before your contract will be in effect.

What are territory rights?

Territory rights indicate the region where you have the rights to sell your content. You can only sell your content in the countries where you have In Effect contracts and have indicated you have the rights to sell that content. You can make changes to your territory rights at any time on iTunes Connect in My Movies, My Music, My TV Shows, and My Music Videos.

How do I get contracts for other territories?

You can request contracts in Agreements, Tax, and Banking on iTunes Connect. In the Request Contracts section at the top of the page, click "Request" next to the contract associated with the territories you would like to sell your titles in and follow the on-screen prompts. Make sure to provide Banking and Tax information for the contracts you’ve entered into, as required.

If I have not accepted every agreement, can I still set the territory rights to Worldwide?

Yes. If you do, in fact, have worldwide rights, we recommend that you set the territory rights to Worldwide. As soon as each contract is moved In Effect, your titles will appear in that region. Of course, if your rights are more limited, you should indicate that in your territory rights selection when you deliver titles through iTunes Producer.

How can I tell which territories are ready to sell content?

You can check the status of your contract(s) in Agreements, Tax, and Banking. Contracts for territories in which you are cleared to sell content will appear in the "Contracts In Effect" section near the bottom of the page.

In addition to a completed contract, your titles also need to have the rights and clearances for the respective territory. To view the rights selected for your titles you can obtain a report from Catalog Reports or look up your content in My Music to view or add territory rights.

What is an ABN and do I need one?

ABN stands for Australian Business Number. We ask for an ABN on the Australia/New Zealand contract, however, it is only required for labels located in Australia. You can find more information about the ABN at this web site: https://www.abr.gov.au/ABR_BC/.

Can I edit the Apple ID I use to sign in to iTunes Connect?

No. You cannot edit the Apple ID you use to sign in to iTunes Connect. You can only edit your first name, last name, and your email address as part of your personal details for your user profile in Users and Roles.

How do I create other iTunes Connect users tied to my content provider and edit information for current users?

You can do so by using Users and Roles section on iTunes Connect. If you are an Admin iTunes Connect user, you can create, edit and remove users of your provider’s iTunes Connect account. You can also manage the roles, territory access, change username or email information and assign email notifications to your current users.

You can create a new iTunes Connect user by clicking on the + button within the Users and Roles section. You can edit an existing user by clicking on the Edit button at the top-right of the page. You cannot edit your own user role or territory access but must have another Admin user for your content provider do this for you.

Enter the corresponding information for the user your wish to create or edit. The username you create is case sensitive and we recommend you use the user’s email address as the username. If the username that you choose already exists on another content provider account, you will not be able to use it again. If the username is already in use for another Apple account, an iTunes account, for example, you will be warned but will still be able to use this information; you would just need to sign in to iTunes Connect with your current username and password for that account. Your new username is called your Apple ID.

You will also be in charge of assigning roles, access and notification types to the new user.:

Role Descriptions:

  • Admin: Access to all of iTunes Connect. Only Admin users can create, edit or delete other iTunes Connect user accounts. This role should be assigned to those in your organization who should have access to all iTunes Connect functionality, as well as the responsibility of administering other iTunes Connect user accounts.
  • Finance: Access to the Financial Reports as well as the following: Agreements, Tax, and Banking, Sales and Trends, and Catalog Reports. Depending on your contract, they will also have read-only access to My Music, My TV Shows, My Movies, My Music Videos, and My eCopy. Finance users can only edit their own account personal information (first name, last name, Apple ID, email address) and notification selections. This role should be assigned to those in your organization who should have access to sales reports and to provide/view your organization’s financial information.
  • Technical: Access to make content changes by filing tickets as well as accessing important iTunes technical and delivery information within the Advanced Specifications. Technical users also have access to the following*: iTunes Producer, Tickets, Transporter and Catalog Reports. Technical users can only edit their own account personal information (first name, last name, Apple ID, email address) and notification selections. This role should be assigned to those in your organization who should have access to set up, deliver and manage content.
  • Sales: Access to daily and weekly reporting, marketing and ad campaigns. Sales users also have read-only access to Catalog Reports.
  • Read-only: Depending on your contract, they will have read-only access to My Music, My TV Shows, My Movies, My Music Videos, My eCopy, and Tickets. A Read-only user will also have access to the Catalog Reports on iTunes Connect. This role should be assigned to those in your organization who should have access to inspect the status of, but NOT initiate changes to, content.
  • Encoder: Access to the advanced specifications and Transporter*. This role should be assigned to encoding house contacts authorized to deliver content on behalf of your organization. It is designed for users to be able to obtain updated versions of iTunes delivery software, as well as the corresponding specs.

    Note: the sections available to your organization may be a subset of those listed in each role description above.

When creating a new user, be sure to provide a valid email address, as this will be the email address we send your notifications to.

Notification Descriptions:

  • Content: Send email notification when your content has been rejected.
  • Agreements: Provides email alerts with contract status updates (for example, contract expiration warnings) or if more contract information is needed.
  • Financial Reports: Provides email alerts when finance reports are available for download on iTunes Connect.
  • Payments: Provides email alerts when payments to your bank are returned.
  • Preorder Reports: Send email notifications assets are missing for XML-only preorders. These alerts will be sent eight days, five days, and three days prior to the release date of the preorder.
  • Failed Upload Reports: Send email notifications when your content fails to upload to iTunes.
  • Weekly Upload Reports: Send email for content that has been uploaded to iTunes during the week.

How do I change account permissions and roles for my iTunes Connect users?

Users and Roles allows you to control who in your organization has access to the various iTunes Connect sections. From this page, you can view users, create new users, and delete or modify existing user roles and notifications.

How does a user activate their iTunes Connect account and sign in for the first time?

New users must complete the following steps:

  1. To activate the account and create a password for iTunes Connect, the user must click the activation link in the verification email.
  2. The user will then be able to create their password.
  3. New users must provide their date of birth as well as a secret question and answer. This information will allow them to reset the password in the future.
  4. To access iTunes Connect, new users must accept the iTunes Connect Terms of Service.
  5. After accepting to the iTunes Connect Terms of Service, new users will be directed to the iTunes Connect homepage.

My colleague's Apple ID or password doesn't work on iTunes Connect. How can we fix it?

Apple IDs and passwords are case-sensitive. If a user forgets their Apple ID or password, they can look up the Apple ID and reset the password using the Forgot Password link on iTunes Connect. The new password applies to iTunes Producer as well as iTunes Connect.

How can I create a new user on iTunes Connect?

Only users with the Admin role can create new user on iTunes Connect. To do so, click the + button in Users and Roles and provide the first name, last name, and email address of the new user. The email address entered will be the user's Apple ID. You must also assign a role and select the notifications for the user. A notification email will be sent to the new user's email address, which includes a link to activate the account and create a password on iTunes Connect.

To create a new Legal user, an Admin must first assign the new user another role. After the new user has validated their account, an Admin can then assign them the Legal role.

How can I delete an iTunes Connect user?

Only the iTunes Connect users with the Admin role can delete other users. To do so, select the user in Users and Roles, then click Delete User. You can also delete multiple users at once by clicking Edit in Users and Roles, selecting the checkbox next to each user’s name, then click Delete. Note that you can't delete your own account. Another user with the Admin role can do it for you.

When/how will I receive financial reports?

Financial reports are distributed once a month and are available for download through Payments and Financial Reports on iTunes Connect. Financial reports for the previous month’s earnings are available in iTunes Connect by the end of the current fiscal month.

What days do my Financial Reports cover?

To see the days included in a monthly financial report, access Apple's fiscal calendar from within Payments and Financial Reports.

Which countries do my Financial Reports cover?

To view the countries covered by each report, hover over the respective Region.

What calendar are Payments and Financial Reports based on?

Payments and Financial Reports uses the Apple Fiscal Calendar, which can be found here.

Which users can access Payments and Financial Reports?

iTunes Connect users that are set up with either the Finance or Admin role can access Payments and Financial Reports on iTunes Connect and can also download financial reports.

How can I setup a new user to access Payments and Financial Reports?

You can create a new user in Users and Roles on iTunes Connect. You must be an Admin user to create new accounts. iTunes Connect users with either the Admin or Finance role will be able to access Payments and Financial Reports.

Do I get notified when my financial report is on iTunes Connect?

Notification that a new financial report is available for download is emailed to iTunes Connect users who have elected to receive Financial Report Type Notification emails for the corresponding territory.

Technical users can elect to receive these notifications, though they will not be able to access the reports unless they also have the Finance or Admin role.

How do I change or add the contact person to receive notification that reports are on iTunes Connect?

You can add notification types using the Users and Roles section of iTunes Connect. There you may edit, delete, or create a new user account and set up the roles and notifications for that user.

To receive financial report notifications select the Financial Report Type notification for the intended region. All users can modify their own notification selections. You must be an Admin user to make these changes on behalf of another user.

When will I get paid?

Payments are made no later than thirty (30) days following the end of each monthly period. To receive payment, you must have provided all required banking and tax information and documentation, as well as meeting the minimum payment threshold.

If your bank and bank account currency are listed in this table, you must exceed a minimum payment threshold of $10 USD. For the Republic of Korea (KRW), the minimum threshold is $50 USD. All other bank countries and bank account currencies must exceed a minimum payment threshold of $150 USD.

Bank Country Bank Account Bank Country Bank Account
AD EUR IT EUR
AN EUR JP JPY
AT EUR KR KRW
AU AUD LI EUR
AZ EUR LT EUR
BE EUR LU EUR
BG EUR MC EUR
CA CAD ME EUR
CC EUR MM EUR
CH CHF MQ EUR
CH EUR MT EUR
CY EUR MY MYR
CZ EUR NL EUR
DE EUR NO EUR
DK EUR NZ NZD
EE EUR PL EUR
ES EUR PM EUR
FI EUR PT EUR
FR EUR RE EUR
GB GBP RO EUR
GB EUR SE EUR
GF EUR SG SGD
GP EUR SI EUR
GR EUR SK EUR
HK HKD SM EUR
HU EUR US USD
ID IDR VA EUR
IE EUR YT EUR
IN INR    
IS EUR    

 

What are the payment dates?

The payment date is the date the payment leaves Apple's bank. Your bank may or may not credit those funds to you on the same day.

We present the payment date in Payments and Financial Reports. For past payments, we display the value as "Paid." For any scheduled future payments, we display the date as the "Expected Payment Date."

How are payments made?

All payments are made by Electronic Funds Transfer. When available, payments are sent by low value ACH, as opposed to high value wire transfer.

Apple's bank will consolidate payments for different financial reports when possible, generally resulting in a single payment for all earnings each month the requirements for being paid have been met.

What is an ACH payment?

The term "ACH" (Automated Clearing House) payments is used in reference to low value payments. You can view the payment method used for a particular payment to you on the Payment Page in Payments and Financial Reports.

Can I get paid if my contract is not fully processed and activated?

Without an In Effect contract, you will not have any earnings. Sign the relevant contract(s) and supply banking information and all applicable tax information as early as possible. There is some processing required by Apple so your agreement will not be activated immediately. We suggest taking these steps as soon as possible, even while in the process of preparing your content for delivery.

Are payments made before my financial information is complete?

No. Payments can only be made after all required documentation has been received and your contract is In Effect. If the required banking and tax information is incomplete, or has not been received by Apple, payments cannot be made.

You can review the processing status of your agreement in Agreements, Tax, and Banking on iTunes Connect.

Can I split payments for my sales?

Apple accepts one bank account per Financial Report currency and makes one payment to that account during each monthly payment cycle if all requirements for payment have been met.

What is the exchange rate applied to my payments?

The exchange rates used to convert report currency to your bank account currency is established by our bank and, due to Apple's volume, is generally a more favorable rate. The rates are typically the spot rate on the date of payment and no more than three business days prior to the date the proceeds are received into your account.

The exchange rate used to convert each report currency to the currency of your bank account is displayed on the Payments page in the "FX Rate" column.

Why does the Bank Account presented with a payment differ from the Bank Account I have setup to receive payments?

Payments are sent to the bank account on file at the time a payment is processed. Depending on the timing of your bank account update, a payment could have been in process at the time you updated your banking information. In such instances, the bank account a payment was made to will differ from the account you currently have on file.

Why didn't I get paid? What are the requirements?

Payments are made within 30 days of calendar month end if both of the following conditions are met:

  • All documentation is complete, including any required banking and tax information.
  • The payment threshold of USD $150 has been exceeded.

If you have not received a payment for a given month within 30 days after the end of the month, confirm that all documentation has been completed and provided. Also, confirm that the cumulative amount owed exceeds USD $150 by converting reported amounts using current exchange rates.

Do I need to invoice Apple to receive payment?

Invoices are not required in order to receive payment from Apple. Content Providers may have invoicing requirements in accordance with local laws and statutes. It is your responsibility to consult with your own legal and tax advisors with respect to any invoice requirements you are subject to.

Content providers may send a soft copy of the invoices by using Contact Us.

Use the following billing address:

Apple Distribution International
Hollyhill Industrial Estate
Hollyhill
Cork, Ireland
VAT: IE9700053D

Send hard-copy invoices to:

iTunes Invoicing
Apple Operations Europe
Apple Distribution International
Hollyhill Industrial Estate
Hollyhill
Cork, Ireland

Can I download my financial reports without using iTunes Connect?

Yes, we have a command line tool, Reporter, available for you to quickly download all your needed reports. You can use it for both, your sales and financial reports.

What is Reporter?

Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.

How can I download my financial reports if I have multiple providers linked to my Apple ID on iTunes Connect?

You can still download all financial reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command line tool, Reporter.

How can I read my Financial Reports?

Your financial reports are presented as groups of transactions, displayed in distinct rows. Each row represents a unique combination of a book, transaction type (product type identifier), price (proceeds/customer Price), store, sale or return and promo (if applicable). Each of the columns reference different aspects of a group of transactions. The columns presented are detailed in the Payments and Financial Reports Guide.

Why don't I see payments prior to July 2010?

iTunes Connect is displaying payment information for payments made beginning with the July 2010 reports. Prior payment related information is not available.

What do the Name and Number combinations in the dropdown at the top of Payments and Financial Reports represent?

If you see multiple Name and Number combinations in a drop down menu at the top, it indicates that more than one Legal Entity has been associated with the account. Each option for selection corresponds to different Legal Entity that has been reported to and/or paid.

What does the Earned amount represent?

The earned amount represents the proceeds, net of commission, in a given period for the region and revenue type displayed. The amount will agree to the total of the associated financial report.

What is the difference between "Total Owed" and "Proceeds?"

Total Owed displays the estimated amount owed to you in the currency of each reported region and revenue type.

Proceeds is an estimate of the amount due based on converting the amount owed to your bank account currency. The actual payment may differ from the proceeds based on variances in foreign exchange rates as well as reductions for applicable withholding taxes.

What does the Balance Carried Forward amount represent?

Balance Carried Forward is made up of any prior period amounts unpaid (or returned) and carried over to the current period.

What does the withholding tax amount represent?

The withholding tax displayed represents amounts withheld by Apple and remitted to taxing authorities in accordance with government requirements specific to the territory.

Withholding tax is specific to particular stores where transactions occurred and/or where payments are being distributed by Apple. Withholding taxes can vary based on your location, the completion of any optional tax forms and the tax treaties entered into by your country.

What does the Input tax amount represent?

Amounts added to your payment to meet your tax requirements in certain countries. For example, Goods and Services Tax (GST) generally applies if you are either based in Australia or based outside of Australia but registered for GST.

How can I download Financial Reports?

Financial Reports, which include payment and other financial information, are available in Payments and Financial Reports on iTunes Connect.

Click on Create Report on the top right corner, select All Regions or choose individual region and click Create Reports and download them once it completes.

What is the best way to open the financial report? I seem to be having technical issues.

If you are using macOS, the reports will be downloaded and opened automatically.

If you are using Microsoft Windows, read the information below:

  1. Click the download button. Your browser will ask you whether it should open or save the report.
  2. Click on the save button when the dialog box appears.
  3. Once you download the file (xxx.txt.gz), double click and WinZip should extract it. Once extracted you will have a tab delimited text file (xxx.txt). If your system does not know how to open it, it will present you with a dialog box and the list of applications to choose from. You should select WinZip or anything equivalent to WinZip to extract the file.
  4. Launch Excel.
  5. Go to File > Open then select the file. The Import Wizard will start.
  6. In the Original data type box, select "Delimited" and click Next.
  7. In the Delimiters box, select "Tab" and click Next.
  8. Select the column that has UPC, ISRC, Vendor Identifier by holding the shift key and clicking the columns. Once selected, in the top right hand box called Column Data Format, select "Text". The label above those three columns will change from General to Text. Click Finish.
  9. Once the file has opened, save the file as an Excel Workbook.

What are the currencies associated with Financial Reports?

There is a single currency for earnings associated with each Financial Report. You can see the currencies associated with each Financial Report on the left side of Payments and Financial Reports.

Why does my financial report show sales where the royalty is zero?

A line item will have a zero value if you elected to waive royalties for a particular product. Examples include, but are not limited to, the Single of The Week, promotional content available a la carte, and certain code based promotions.

Tracks from a specified title have been downloaded regularly, but we have never had an "album" download. Why?

This could be due to the "Sum of Songs Rule", which is reflected in your contract. The wholesale price for any multi-track album may not exceed the aggregate price of the single tracks on that album when sold separately as single tracks. For example, an album with 10 $0.99 tracks cannot sell for more than $9.90 (10 x 99 cents) on the US iTunes Store. If you select a wholesale tier for an album that causes the Sum of Songs Rule to be triggered, then the album will be priced accordingly (at Sum of Songs) and any sales of the album will be reported to you as sales of the individual tracks.

How can I identify CMA transactions versus regular transactions on my Financial Reports?

There is a Promo Code column in your financial reports used to identify certain transactions, including complete my album sales. Album sales resulting from CMA are marked as "CMA" while track credits are marked as "CMA-C". The Sale/Refund column will display an "R" for tracks being credited, while displaying an "S" for the albums completed.

Why does my Japan financial report show amounts lower than what I expect?

In accordance with the music contract, the royalties we pay in Japan may be adjusted due to Author's Rights we owe to collection societies, including JASRAC. The contracted royalty rates were based on the prevailing industry-wide royalty rates (currently estimated at 7.7% of retail price, calculated based on JASRAC's published rate). We adjust the wholesale prices based on any higher payments for Author's Rights that we are obligated to make as a result of the application of fixed minimum royalties imposed by Societies (including JASRAC) and/or based on applicable rates imposed by Societies other than JASRAC that are higher than the prevailing industry-wide royalty rates.

What does the Payment Returned amount represent?

When a payment made to you is returned, you will see the return at the top of the page highlighted in red as an amount added to the cumulative balance of what you are owed.

Once you make any necessary banking updates to resolve the return reason, we will attempt to repay the returned amount along with all other amounts owed within two payment cycles of your banking update.

Why am I missing my Financial Report for a particular month?

If nothing was purchased in a region during a month, no corresponding report for that region will be generated for download on iTunes Connect.

Why don’t my Apple Music Daily Trend reports match my monthly financial reports?

Play counts in your Daily trend report show all plays. Your monthly financial report only shows royalty bearing plays. For more information on royalty bearing plays, check your agreement.

Certain content on my Financial Report has an incorrect Label Name. Can I update this information?

Yes - you can update the label at any time by delivering an update. Reports after the update will reflect the new label.

I received a payment return notification email. What do I do?

Review your bank account information in Agreements, Tax, and Banking on iTunes Connect, and make updates to your bank information, as necessary, based on the return reason indicated in the email. Once you make any necessary updates, we will attempt to repay the returned amount along with all other amounts owed within two payment cycles of your banking update.

My payment was returned and I'm not sure what banking information should be updated.

The return message presented on iTunes Connect is based on information from your bank. This is the best information we have on why your bank did not process a payment. The return message may provide an indication of the updates to your bank account information required.

If it appears that your bank account information is correct and the return reason doesn't indicate what changes are required, try reaching out to your bank. Use the Bank Payment Reference Number presented with the returned payment to assist your bank in finding the returned payment. Once the return is found, your bank should be able to identify the action needed to allow you to be paid.

What is the Bank Payment Reference Number?

The Bank Payment Reference Number is a nine digit payment identifier communicated by Apple's bank to your bank at the time a payment is attempted. This is only displayed when a payment we've attempted to make to you is returned. You may be able to use the Bank Payment Reference Number to follow up with your bank to find out why a payment was returned and the corrective action necessary in order to successfully process payments to your account.

You should also review the return reason presented on iTunes Connect for further indication of the action you can take to ensure the next payment is successful.

Why is a returned payment message still displayed?

The returned payment message on the iTunes Connect home page will stay until you update your banking information, or a payment is successfully made to you during the following month’s payment cycle.

Why did I have a payment returned without receiving a notification email?

Payment return email notifications are sent to users who have opted in to receive "Payment" notifications from within Users and Roles.

How can I reconcile my financial reports to my payments?

Go to the Payments page in Payments and Financial Reports to reconcile financial report earnings to payment amounts. The reconciliation includes the following:

Beginning Balance: Any amounts unpaid (or returned) and carried over from prior periods.

Earned: Amounts earned in a given period which agrees to the financial report on the Earnings page.

Withholding Tax: Amounts withheld by Apple and remitted to taxing authorities in accordance government requirements specific to the territory.

Input Tax: Amounts added to your payment to meet your tax requirements in certain countries.

Adjustments: Typically not applicable. FX Rate: The exchange rate applied to the amount owed, to convert the payment to the currency of your bank account. Payment: All converted payment amounts are consolidated and paid to you by Apple's bank as a single payment. The amount paid by Apple is presented as the sum of the converted amounts by financial report currency.

Why doesn't the payment presented match the amount received in my bank account?

The amount paid on the Payments tab represents the amount our bank has sent to your bank. Payments can be subject to bank fees and transaction costs charged to you by your bank or intermediate financial institutions, reducing the amount when presented on your bank account. Payments indicated as wire transfers would generally be subject to bank fees and transaction costs.

Why am I not receiving Financial Report Notifications?

If financial reports are available for your account and you have not been receiving the related email notifications, confirm that your email address is entered accurately in iTunes Connect and that your user profile is set up to receive financial report notifications.

If these items are set up correctly, check your email client and/or spam filter to make sure the email address do-not-reply@apple.com is not being blocked.

When will my Apple Music earnings reports be available?

Apple Music earnings reports are available monthly, up to 55 days after the end of the Apple fiscal month.

What kind of information should I expect to see in my Apple Music earnings report?

The Cover Sheet report will show your royalty calculations and amounts. The Detail report provides a detailed summary on the number of plays of your royalty content during the period, including the net royalty amount of each transaction. You can use this report to calculate your royalty amount for that period. To learn more about each field in the reports, see the Payments and Financial Reports User Guide.

Where can I download my Apple Music Earnings reports?

You can find your Apple Music Earnings reports in Payments and Financial Reports. Just go to the Earnings tab and click on the Financial Reports section arrow pointing down. Reports are available per region by currency.

Why do I see higher or lower sales for certain periods of time?

It's very common for sales to rise and fall over time, which will show up as periods of high volumes and low volumes in your downloads.

We can't comment on specific reasons why your download volumes might change over time or on other changes in customer behavior including redownloads, purchases, or refunds.

What can I see in Sales and Trends?

To access Sales and Trends, you need to have the Admin, Finance, or Sales role on iTunes Connect. If you're not sure you have one of these roles, check your role in Users and Roles. Here are the two main options in Sales and Trends:

  • The Sales pane displays a graph of high-level data. You can filter this data by territory, content, transaction type, and other dimensions. You can also select a custom time period.
  • The Reports pane gives you access to compressed ZIP files which contain more detailed data in spreadsheet format. Reports are available for specific days, weeks, months, or years.

Why do I see a message in Sales and Trends that my account is pending?

If you see a message that your account is pending when you go to Sales and Trends, usually your updated user role is still being processed. If you're still seeing this message after 24 hours, let us know.

Why can’t I see sales for a particular item?

That item may not be available on the store. Make sure you've accepted the latest agreements in Agreements, Tax, and Banking. If you've accepted the latest agreement, check the Pricing and Availability section and the status for your item on iTunes Connect.

Does the Store Currency filter convert currencies?

No, the Store Currency filter allows you to see your sales and units from customers that purchase your content with the selected currency, but it does not convert all of your sales to that specific currency.

Where can I get more information on Sales and Trends?

You can learn more in our iTunes Connect Sales and Trends Guide.

Why do some U.S. zip codes display fewer than five digits?

Some U.S. zip codes begin with 0. Some spreadsheet software truncates the leading 0 in the zip code, which can lead to zip codes that appear to have fewer than five digits.

Do customer numbers in my reports always stay the same?

Yes, customer numbers provided in detailed reports are unique for each vendor ID and don't change over the lifetime of each customer account. To protect customer privacy, though, these numbers are anonymized.

How can I identify refund transactions in my reports?

Sales and Trends reports show refunds by product. Refund transactions will have a negative value in the Units field.

What are the different pre-order statuses?

Pre-order statuses are shown in the Ordered column of Sales and Trends for a certain date range. The possible statuses are:

  • Ordered: This is the number of pre-orders that were placed and have not yet been fulfilled within the date range you selected.
  • Canceled:This is the number of pre-orders that customers canceled within the date range you selected.
  • Open: This is the total number of pre-orders to date, that were placed and have not yet been fulfilled or canceled.
  • Fulfilled: This is the number of pre-orders that customers were charged for and have downloaded within the date range you selected.

How are Sales Units and Streaming Equivalents calculated?

Your total streams are divided by 125 to calculate streaming equivalents, so that you can compare against your total sales units on the same axis.

What makes up Discovery Streams?

Discovery Streams consists of the total number of your streams originating from For You, Browse, and Radio.

How can I quickly share the Overview page with other colleagues?

If they have access to the Overview page, you can copy and paste the URL to share the page you were viewing with same filters and dates applied. You can also highlight, copy, and paste any text or figures on the page.

How do I change the Overview date range?

Each module is set at a fixed date range that best fits the metric's display.

How can I view this data at a more granular level?

If the module's title or values are highlighted in blue text, you can click on it and deep link into the relevant section of Sales and Trends to dive into the data further.

Do proceeds and sales units ever include Apple Music?

All sales and proceeds are estimated proceeds based on iTunes store downloads only. Apple Music proceeds are calculated monthly based on market share and will not display proceeds in Overview.

What does "Completion Rate" refer to?

Completion Rate is the average percentage of streams where the song was streamed in its entirety. The inverse of this metric would be "Skip Rate".

Do the metrics in "Top Playlists Detail" include all streams in the playlist?

The metrics in "Top Playlists Detail" pertain only to your own content. We do not include content into the metrics that come from other content providers.

Where can I find Sales and Trends reports for Apple Music?

You can get daily usage reports in the Top Streams page or Reports pane in Sales and Trends. You can also download these reports using Reporter. Learn more in the iTunes Connect Sales and Trends Guide.

What will I see in my Apple Music daily usage reports?

You will see detailed information about the nature of customer’s stream, such as the Device, Operating System, the Source of the stream, and Container Type, which the context from which the play originated, Duration, and more.

To learn more, check out the iTunes Connect Sales and Trends Guide.

When are Apple Music daily usage reports available?

A new Apple Music daily usage report becomes available every day, but it will show usage from two days earlier. Weekly, monthly, or yearly usage reports aren't available.

What are the four files in my Apple Music daily usage reports?

Your usage report contains an event, content, control and a streams file. For detailed information on what's in each file, check out the iTunes Connect Sales and Trends Guide.

Can I see information about members in Apple Music usage reports?

You can see limited information such as an anonymized person ID and a postal code.

Can I see Beats 1 data in my Apple Music usage reports?

No, Beats 1 data isn't available in usage reports.

How can I see my earnings for Apple Music?

You can see your monthly earnings reports in Payments and Financial Reports on iTunes Connect. You can also download these reports using the Reporter tool. You can learn more about our tools in the iTunes Connect Sales and Trends Guide.

Monthly earnings reports become available up to 55 days after the end of the fiscal month.

Does the Sales and Trends graph include Apple Music data?

Yes, you can toggle from the Sales page to the Top Streams page to see graphical information about your Apple Music data.

Why does the DateStamp field in the Apple Music Event report differ from the day I downloaded the report?

This may happen when customers use Apple Music but don't connect to the Internet for up to 30 days. We're still capturing the plays and we'll include them in the reports the next time the device is online. You won't see duplicate entries across reports.

Can I see Apple Music from Android?

Yes, you can see this information in the Apple Music Stream Reports or in the Top Streams page of Sales and Trends. The information is under Device > Mobile > Android.

Can I see Apple Music streams from Apple TV?

Yes, you can see this information in the Apple Music Stream Reports or in the Top Streams page of Sales and Trends. The information is under Device > Other > Apple TV.

What do the various Apple Music Stream dimensions mean?

You can find definitions of the various stream dimensions in the Apple Music section of the Sales and Trends User Guide.

What’s the difference between the Datestamp field and the Ingest Datestamp?

The Datestamp is when the event occurred, whereas the Ingest Datestamp corresponds to when the event was received by Apple.

There can often be lag between the time the play occurred, and when the information was sent by the device to our servers.

Where can I find the name of the playlist for my Apple Music streams in reporting?

To see the name of a playlist, download the Apple Music Streams report from Sales and Trends. This report includes the columns: Playlist ID and Playlist Name. Note that these fields only apply when Container Type and Playlist Type are 2 (Editorial or curator created).

When do reports become available?

You can download reports at the following times:

  • Daily reports are available the following day.
  • Weekly reports are available on Mondays.
  • Monthly reports are available five days after the end of the month.
  • Yearly reports are available six days after the end of the year.

Summary Sales, Magazines & Newspapers Detailed, and Opt-In reports are available by 6 AM in the time zone for the agreement and territories covered by that report. Subscription reports (including the Subscription Event and Subscriber reports) are available by 8 AM.

If a report covers multiple time zones, availability will be based on the latest time zone covered by that report.

How do Sales and Trends reports define a day, week, or month?

Reports use the following definitions for periods of time:

  • A day starts at 12:00:00 AM and ends at 11:59:59 PM in the time zone for a territory.
  • A week starts on Monday at 12:00:00 AM and ends on Sunday at 11:59:59 PM in the time zone for a territory.
  • A month starts on the first day of the month at 12:00:00 AM and ends on the last day of the same month at 11:59:59 PM in the time zone for a territory.
  • A year starts on January 1 at 12:00:00 AM and ends on December 31 at 11:59:59 PM in the time zone for a territory.

Note that Sales and Trends reports aren't based on the Apple fiscal calendar.

What time zone is used for reports?

Report time zones are based on the territories covered by each agreement:

  • United States, Canada, Latin America: Pacific Standard Time (PST)/Pacific Daylight Time (PDT)
  • Europe, Middle East, Africa: Central Europe Time (CET)
  • Japan, Asia Pacific: Japan Standard Time (JST)
  • Australia, New Zealand, Papua New Guinea, Solomon Islands: Australian Western Standard Time (AWST)

If an agreement covers more than one territory, then reports will use the time zone with the latest time. Reports for worldwide agreements use PST/PDT.

Do yearly, monthly, and weekly reports include the daily reports?

Yes, these reports use the same data and include daily reports.

Why don't my Sales and Trends reports match up with reports from Payments and Financial Reports?

Sales and Trends reports include all transactions of the day. They are provided so that you can get next-day data on your business and use the standard calendar. Units and proceeds from Sales and Trends are only estimates and should not be considered final.

Reports from the Payments and Financial Reports section of iTunes Connect only include processed transactions and are based on the Apple fiscal period. Several factors impact the financial processing status, such as amount due, country of purchase, number of hours since purchase, content type, credit checks, and fraud rules. The payments in Payments and Financial reports are final.

Reconciling between Sales and Trends and Payments and Financial reports is not recommended due to these differences.

How long are reports available for download?

Full reports can be downloaded from the Reports pane as follows:

  • Daily, weekly, and monthly reports are saved for one year after they become available.
  • Yearly reports are saved indefinitely.

We don't store or regenerate reports for download after these time periods expire.

How do I open my downloaded reports?

Reports are downloadable as tab-delimited text (.txt) files compressed in gzip (.gz) format. To view a downloaded report:

  1. Unzip the compressed gzip (.gz) file by opening it or using a utility.
  2. Open the extracted tab-delimited text (.txt) file in a spreadsheet application.

Opt-In reports are password-protected ZIP files, with a new password generated for each download. You can view this unique password on the Reports page. To open these files, use a decompression tool that supports password-protected ZIP files.

Can I see reports for my old legal entity name after I switch to a new legal entity name?

If you have recently completed a legal entity name change, the new legal entity name has been set up as a new vendor with a new vendor ID.

Reports that are available for download will be reported separately under the new vendor ID. Information from multiple vendor IDs cannot be consolidated but previous reports are still available in Sales and Trends on iTunes Connect.

Why do my reports show some transactions with a negative amount?

We provide refunds if the customer experience was unsatisfactory due to content or quality.

Are the proceeds in the Sales and Trends reports final?

No, these are only estimates based on daily downloads. Your final proceeds can be found in Payments and Financial Reports.

Can I download my sales reports without using iTunes Connect?

Yes, we have a command line tool, Reporter, which you can use to automate downloads of your Sales and Trends reports or Payments and Financial reports.

How can I download my sales reports if I have multiple providers linked to my Apple ID on iTunes Connect?

You can still download all sales reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command line tool, Reporter.

What is Reporter?

Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.

Can I work directly with Apple or should I use an aggregator?

Aggregators are experts in delivering content to iTunes. For a fee, they can correctly format and deliver your content to Apple’s specifications. View Apple-approved aggregators.

If you meet all application requirements, you can sign up to offer your content by working directly with Apple. If you don’t meet the requirements or if you have other operational or financial needs, it may be best to work with an aggregator.

What is iTunes Producer?

iTunes Producer is Apple's exclusive macOS software to help you deliver, market, and sell your content in the iTunes Store. Using iTunes Producer, you can encode your music, enter album, song, and artwork information, and send all of your prepared files directly to Apple. You can access the iTunes Producer software and user guide in Resources and Help.

Do I need a Mac to use iTunes Producer?

Yes, the iTunes Producer software is only compatible with a Mac.

Where can I download iTunes Producer?

You can download the latest version of the iTunes Producer in the Tools section.

What type of Mac do I need to run iTunes Producer?

iTunes Producer requires an Intel-based Mac with OS X v10.10 or later and at least 512 MB RAM.

Apple recommends at least 20 GB of available space (more for larger music catalogs) and a broadband Internet connection with an upload rate of 1MB/sec or faster.

What is the "Cleared for Sale" checkbox in iTunes Producer?

Unchecking this box indicates that you do not have the rights to sell this track and consequently it will not be for sale in the iTunes Store. According to your contract, (subject to limited exceptions set out in the contract) you must allow iTunes to sell every track for which you have the necessary rights. If you do not have rights to sell the track, you should uncheck this box and still upload the track(s) in question in case you do obtain rights in the future. Since the track will not be for sale or visible on the iTunes Store, the album will be considered partial.

Un-checking the Cleared for Sale box does not make a track "Album Only."

What does the error to sign in with an app-specific password in iTunes Producer mean?

App-specific passwords are required if your Apple ID uses two-step verification. If you have two-step verification enabled, you may see these two notifications:

Please sign in with an app-specific password. You can create one at appleid.apple.com.

  • Your Apple ID is enabled for two-step verification, and you'll need to generate an app-specific password at appleid.apple.com. After you set that password, you'll have to use it whenever you sign in to iTunes Producer.

Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com.

  • Your Apple ID is enabled for two-step verification and you've already generated an app-specific password for iTunes Producer. Use that password to sign in to iTunes Producer. If you forgot the password, create a new one at appleid.apple.com.

Where can I download iTunes Producer 3.1?

If you need to use a previous version of iTunes Producer, you can download iTunes Producer 3.1 here.

We highly recommend upgrading to the current version of iTunes Producer 3.1.1, which can be found in the Tools section.

Where can I download Transporter?

If you have been approved by the Transporter qualification process, you can download Transporter from the Tools section. You must be signed in to iTunes Connect in order to download Transporter.

For more information on the Transporter qualification process, contact us.

What does the error to sign in with an app-specific password in Transporter mean?

App-specific passwords are required if your Apple ID uses two-step verification. If you have two-step verification enabled, you may see these two notifications:

Please sign in with an app-specific password. You can create one at appleid.apple.com (-22910)

  • Your Apple ID is enabled for two-step verification, and you'll need to generate an app-specific password at appleid.apple.com. After you set that password, you'll have to use it whenever you sign in to Transporter.

Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com (-22938)

  • Your Apple ID is enabled for two-step verification and you've already generated an app-specific password for Transporter. Use that password to sign in to Transporter. If you forgot the password, create a new one at appleid.apple.com.

What are the definitions of a parental advisory?

  • Explicit: Use this tag when a track has explicit content. If your album has even one explicit track, the entire album will be marked as Explicit.
  • Clean: Use this tag when a track is an edited version of the originally explicit track. Do not use the Clean tag for a track that is not an edited version.
  • None: Use this label when a track is neither explicit nor a clean version. Most tracks and albums will require no parental advisory tag and this value will be the default value in iTunes Producer.

Why is my album marked Explicit in the iTunes Store when some of the tracks were not delivered as Explicit in iTunes Producer?

Our policy is that if your album has just one explicit song, the entire album will be marked explicit. Classify your music correctly so we can play it on iTunes Radio. Only classify a song as clean if there is also an explicit version of that song.

How do I deliver content to iTunes after my contract has been approved?

After your contract has been approved, you will have access to iTunes Producer, Apple's tool to prepare and deliver your content. Note that music videos and concert films cannot currently be delivered using iTunes Producer. You will need to work with an Apple-approved encoding house to deliver music videos and concert films.

When can I start submitting content to the iTunes Store?

You can submit content as soon as you have agreed to at least one contract in Agreements, Tax, and Banking. To submit your content, you need to download iTunes Producer from Resources and Help.

Note that submitted content will be reviewed before it will be made available on the iTunes Store.

Will a music contract allow me to offer music videos, ringtones, and concert films?

Yes, you will be able to offer music videos, ringtones, and concert films.

Where can I find a list of Apple-approved music aggregators?

See iTunes Music Aggregators on iTunes Connect for a list of Apple-approved music aggregators, including details about the services offered by each aggregator.

What is the difference between an aggregator and an encoding house?

Aggregators are experts in delivering content to iTunes. They can also provide you with Universal Product Codes (UPC) and International Standard Recording Codes (ISRC) and distribute your music across multiple channels. Apple pays the aggregator for sales, and the aggregator then pays the content owner.

An encoding house can format music videos or concert films and deliver your content directly to your account on your behalf. Payments for content delivered by encoding houses are made from Apple to the content owner.

Do I need Universal Product Code (UPC) and International Standard Recording Code (ISRC)?

Yes, both identifiers are required for all audio delivered to iTunes. The Universal Product Code (UPC) uniquely identifies an album and helps to ensure that you are marketing the right album. The International Standard Recording Code (ISRC) uniquely identifies individual songs.

Why does iTunes review content?

The review process is designed to optimize the discovery and presentation of your music on the iTunes Store and to ensure the best possible experience for our customers.

Some songs on my album are not yet cleared for sale. Can I still upload them to the iTunes Store?

If a song on your album is not yet cleared for sale, you should still encode the track into iTunes Producer when creating your album but make sure to uncheck the "Cleared for Sale" box in the "Tracks" details section. Any tracks delivered as not cleared for sale will not appear in the iTunes Store. You can redeliver at a future date to mark these tracks as cleared for sale if you gain rights to sell them or reset clearance on iTunes Connect.

How do I bundle a Music Video to an album?

You should discuss "music to music video bundles" with the encoding house that you currently work with to encode and deliver your music videos to iTunes. Working with your encoding house will ensure that you deliver the music video correctly bundled to the album.

How do I bundle a music video that I delivered to an album that I also delivered?

iTunes prefers that you initially deliver the music video bundled to the album. You should discuss Music Video-Album bundles with the encoding house that you currently work with to encode and deliver your music videos to iTunes. Working with your encoding house will ensure that you deliver the music video correctly bundled to the album.

If you do not normally deliver your Music Videos bundled to the album, you must discuss and schedule this preference with your Promotional Label Rep before the sales start date of the album on iTunes.

What is the difference between Release Date and Sales Start Date?

Release date is the original release date of the physical content. We display your designated release date in the iTunes Store. The Sales Start Date is also known as "Available Date" and is the date that your album will first be available for sale in the iTunes Store.

How do I get more information about submitting music to the iTunes Store?

For questions about submitting music to the iTunes Store, email independentlabel@apple.com.

What is a compound artist?

When an album is submitted to iTunes with multiple artists listed in one artist field, this is called a “compound artist.” Only one person or band/group name can occupy each artist field. Compound artists prevent the iTunes Store from identifying individual artists. This prevents an album from appearing on the correct artist page.

If more than one artist performs on a song, album or video, each artist must be entered individually.

Correct:

Track Title Artists
Ebony & Ivory Paul McCartney (Primary)
Stevie Wonder (Primary)

Incorrect:

Track Title Artists
Ebony & Ivory Paul McCartney & Stevie Wonder (Primary)

What if the genre for my music is not listed?

The genres listed in the drop down menu in both iTunes Producer and when you file a metadata ticket in iTunes Connect, reflect the genres supported in the iTunes Store. Please select the genre that best matches your content. iTunes reserves the right to organize your content in the genre determined most appropriate and accurate for our customers.

What are the album’s C and P lines?

The C line is for the album copyright information. It usually includes the year the album was released followed by the recording company’s name.

The P line is the copyright for that particular performance (for example, the sound recording for the album). It usually includes the original release year of the album followed by the recording company releasing the album. The P line is shown in the iTunes Store for albums.

You can specify the P and C lines for your album when you set up your album in iTunes Producer. P and C lines can be edited by opening a metadata ticket on iTunes Connect or redelivery with the correct data.

What is a title version?

A title version is a word or phrase such as Live, Bonus Track, or Remix added to the title of a song, album, or music video. The title version helps customers distinguish between different versions of that music content.

For more information, see the iTunes Connect Music Data Standards and Style Guide available in Resources and Help.

Where do I enter information about composers, lyricists and publishers?

You can add composers, lyricists and other artist roles to your album on the Album/Playlist tab in iTunes Producer by selecting "Add Artist". Only check the “Primary Artist” check-box next to the artist(s) who are the major contributors on the album. You can select specific roles for your artists in iTunes Producer.

How do I set a sub-genre for my content?

You cannot specify or change sub-genres. You only have the ability to set a primary and secondary genre when you deliver your content through iTunes Producer or make changes to your content in iTunes Connect.

What is the "Label" field used for and can you search for this label name in the iTunes Store?

The "Label" field in iTunes Producer is used for copyright information and for organization of your content on certain reports such as financial reports. This field is not currently searchable by customers in the iTunes Store.

How do I indicate that an artist is featured on a track in the most effective way?

To create an album in iTunes Producer comprised of a primary artist featuring another artist, there are two steps you will need to take. First, add the featured artist by clicking the "Add Artist" button next to the artist field on the Album tab in iTunes Producer.

  • Add an artist by clicking "Add Artist"
  • Enter the artist name or Artist ID
  • Select "Featuring" from the Role menu
  • Click OK to close the Artists window

Since "Featuring" role artists do not display in the artist column in the iTunes Store and exist to maximize your album's search capabilities, the featuring artists will be added to the track title (if the artist is just featured on that track) or the album title (if the artist is featured on ALL tracks on the album) when the featuring artist was set with the role Featuring.

Here are examples of how your track titles should look to reflect a featuring artist(s):

  • If I Get Locked Up (feat. Eminem & Dr. Dre)
  • Ayo Technology (feat. Justin Timberlake)

For detailed examples of this title formatting and more information about artist roles, please refer to the iTunes Store Style Guide.

Remember, you must follow these steps to format your metadata correctly when you file a metadata ticket to make changes to your content in My Music .

How do I create an album that is comprised of two discs?

To submit an album comprised of multiple discs, create one album and import all discs into the same album. Indicate the disc number and total discs at the album or track level as volumes.

How do I set up an album that is a compilation of Various Artists?

If there are 4 or more primary artists on the album, the primary album-level artist should be Various Artists.

To create an album of a compilation of artists, type "Various Artists" into the Artist field in the Album/Playlist section of iTunes Producer. When you add details to each individual track, you will need to enter an artist name or the artist ID for each individual track. "Various Artists" must not be a track-level artist, unless it is a continuous mix track performed by various artists.

When and where do I need to list a composer?

All music content with a primary or secondary genre of Classical must list at least one composer at the album level. Composers may never be listed as the Primary Artist unless they are actually performing on the recording as a conductor, accompanist or featured soloist.

Which genre should I use for classical content?

The primary genre for classical content should always be Classical. The only exceptions to this rule are Classical Crossover and Classical Electronic works, which should use Classical Crossover or Classical Electronic as the primary genre.

You can also include secondary-genres to help customers find exactly what they're looking for. When adding a secondary-genre, always make sure that it correctly applies to the music content. For example, any secondary-genre ending with the word "Era" is specific to a certain time period in music history, so make sure that the era you choose is appropriate for the works on the album.

Do I need to include catalog numbers for Classical works?

If a classical work has a catalog number, it must be included as part of the track title. To check if a Classical work has a catalog number, search for the work title or composer at imslp.org.

If one exists, the table at the bottom of the page will display the catalog number for the specific work.

What are Work Title Fields used for?

If multiple tracks contain sections or movements of a larger Classical work, these tracks can be grouped together using the Work Title field. When using this field, make sure that the work title you enter is identical across all related fields.

When the work is displayed on the store, the section or movement titles will appear below the work title.

Do I need to enter Audio Locales for Classical content?

If the music on your content includes sung or spoken text, make sure to list the language in the Audio Locale field. If there are no sung or spoken texts, enter "No Linguistic Content" as the Audio Locale.

How do I upload my album to iTunes?

To upload your album to iTunes, you'll need the following:

  • A studio-quality CD or audio files ( audio files with appropriate file extensions .wav, .caf, .m4a encoded in a lossless format). Please listen to the CD before you upload it using iTunes Producer to make sure there were no flaws introduced during the mastering process
  • Album cover art (at least a 3000 x 3000 pixel JPEG or PNG file, best quality, RGB Color mode).
  • UPC/EAN/JAN album code
  • Track ISRC code(s)

For system requirements, please refer to the iTunes Producer Guide in Resources and Help.

Which codecs are approved for use?

The iTunes Store supports only the following uncompressed audio formats.

Format and corresponding file extension:

  • Pulse-Code Modulation (PCM) .wav
  • Apple Lossless (ALAC) .m4a
  • Free Lossless Audio Codec (FLAC) .flac

For Apple Lossless (ALAC), the QuickTime CODEC has been qualified. This is available through iTunes, iTunes Producer and QuickTime. All audio must be generated using a CODEC tested and approved by Apple.

For more information on codecs and the encoding process, see Mastered for iTunes.

What are your requirements for cover art?

Cover art should be at least 3000 x 3000 pixels, with an aspect ratio of 1:1, and delivered as high-quality JPEG or PNG files. Larger images are recommended.

What is a Vendor Identifier?

A vendor identifier is a unique identifier used for music packages. Vendor identifiers can be numeric, up to 100 ASCII characters, and do not need to be a fixed number of digits. Apple recommends using the UPC of your album as the vendor identifier.

What does "Album Only" mean?

Album Only means a track cannot be purchased individually. The track can only be obtained when purchased as part of the album.

How do I make a song available as Album Only?

To create the best user experience, iTunes requests that all songs are available for sale individually. For content providers that cannot obtain rights for every song of their album (for example, compilations), we may make an exception.

To request that a song be designated Album Only, edit the song’s territory rights in My Music on iTunes Connect. To make songs on a soundtrack available as Album Only, use the Contact Us to submit an Album Only Request Form.

iTunes may also choose to designate songs as Album Only.

Why is this track marked 'Album Only'?

iTunes will sell tracks and albums in a manner that we believe works best and in accordance with our business practices. As a result, we may elect to mark certain tracks as Album Only. In certain cases, tracks can also be marked Album Only when the provider does not have the rights to sell the song individually. For example, in certain situations, the content provider may only have the rights to sell the track as part of an album (i.e. soundtracks or compilations). A concentration of Album Only songs on an album can result in an adverse customer experience therefore we are very strict on which tracks we allow to be Album Only. We evaluate these situations on a case-by-case basis and may choose not sell the album on the iTunes Store if track rights are not obtained.

What happens to a track that is unusually long?

Songs that are longer than 10 minutes will be marked album only, unless the album is defined as a “Partial Album”. In that case, those songs will not be available.

We entered a few tracks as "Not Cleared for Sale" in iTunes Producer upon delivery. Why aren’t they showing up in the iTunes Store as "Album Only"?

Setting tracks "Not cleared for sale" means that you do not have the rights to sell the track anywhere on the iTunes Store. This is different from Album Only.

What are artist images?

Artist images are photos of your artist that appear in Apple Music and the iTunes Store, wherever the artist's music is shown.

How are artist images managed?

Artist images are managed by the Image Manager that has been assigned to that artist. Users with the Technical or Admin Role can manage all images for all of their artists.

What does “Assign Artist” mean?

Assigning an artist to an Image Manager means that a user has been given the authority to add artist images for that artist. Only the artist's official music provider can assign them to an Image Manager. For information on how to assign artists to an Image Manager, see the iTunes Store Image Guidelines in Resources and Help.

Which artists am I eligible to assign?

You can only assign artists that are currently unassigned. Additionally, you must have delivered at least one album for the artist during the previous 12 months. If no album has been delivered for the artist within the previous 12 months, you must have delivered the artists’ most recent album.

How do I assign an artist?

Users with the Technical or Admin role can assign artists to Image Managers.
To assign an artist, create an Apple ID with the Image Manager role on iTunes Connect and assign the artist to that Apple ID.

Why was my photo rejected?

To avoid the most common photo rejections, make sure that your photo does not:

  • Contain album cover art or the artist logo.
  • Contain any text, including artist names, roles, dates, instruments, or current and former bands.
  • Include any title treatment or borders.
  • Contain photo credit information.

Photos that do not meet the guidelines, or do not meet our presentation standards, will be denied. For a complete list of photo policies, see the iTunes Store Artist Images Guidelines available in Resources and Help.

Can multiple artists be assigned to one Image Manager?

Yes, you can assign multiple artists to one Image Manager. You cannot assign one artist to multiple Image Managers.

What would prevent me from assigning an artist to an Image Manager?

If you are not able to assign an artist, it could be for the following reasons:

  • You have not delivered any content to iTunes by the artist as a primary artist.
  • The artist has no content available in the iTunes Store.
  • The artist has already been assigned to another Image Manager within your label.
  • A different content provider has already claimed the artist.

What are the photo specification requirements for artist images?

Artist images must be .jpg or .png files, square, at least 2400 x 2400 pixels on the shortest side, in the RGB color space, and at least 72 DPI.

Images must not be upscaled. Only upload images you can legally share worldwide.

Do I need a contract for artist images?

No, however, a user with the Legal role from your content provider must agree to the most recent music contract in Agreements, Tax, and Banking on iTunes Connect. 

Which types of music content are available in each territory?

Check out which types of music content are available in each territory.

What is a “Partial Album”?

A partial album is an album that has one or more tracks available on the physical product but not offered for sale as part of the album in the iTunes Store. If an album is designated as a partial album, customers will only be able to purchase the individual tracks on the iTunes Store. The Buy Album option will not be available for customers, if applicable.

If you believe that your album has been marked as a partial album by mistake, you can file a ticket to request your album be marked complete. To file a ticket, go to My Music and search for the album. Once you located the album, click Edit Metadata and select the Playlist Complete checkbox.

For more information on partial albums, see the iTunes Store Music Data Standards and Style Guide available from Resources and Help.

How do I turn on pre-order for an album?

You can enable pre-order when you deliver your album for the first time.

You can also enable an album for pre-order in iTunes Connect later on:

  1. Go to My Music on iTunes Connect
  2. Search for the album title
  3. Click Inspect
  4. Click Edit Rights and Pricing
  5. Choose the Pre-Order Sales Start Date
  6. Choose a Pre-Order Wholesale Price Tier (optional)
  7. Click Save Changes

How do I change the sales start date for my album after it has been submitted to iTunes?

To edit your sales start date for a specific music album, you will need to look up the album in My Music, inspect the album details, click on Edit Territory Rights and Pricing then type in the new sales start date for each territory you wish to change.

Making a sales start date change does not open a ticket for iTunes to approve. Changing your sales start date is an elective decision and not regulated by iTunes. The changes will take effect in the iTunes Store within 24 hours.

How can I edit territory rights for my content?

You can edit Rights and Pricing on iTunes Connect. Through My Music, you can access the details of your content, including territory clearances. You can make instant changes to these territories including adding or removing rights, changing sales start dates and wholesale price tiers.

My music content is available for sale on the iTunes Store without my permission.

If you believe content for which you hold rights is available on the iTunes Store without proper authorization, contact us.

Why isn't my music showing up in China?

Clearing your music and music videos for China doesn’t guarantee that they’ll be available on Apple Music. All music and music videos will be reviewed and approved before they’re made available in China.

How do instant-gratification songs and music videos work?

Customers can immediately download instant-gratification songs or music videos when they pre-order the album.

How do I add more instant gratification songs to a pre-order album?

To add instant-gratification songs or music videos to a pre-order album:

  1. Go to My Music
  2. Search for the album title
  3. Click Inspect
  4. Click Details for a song or music video you’d like to add
  5. Click Edit Track
  6. Choose Instant Gratification from the Pre-Order Type menu
  7. Click Save Changes
  8. Click Edit Track
  9. Choose Pre-Order Track Sales Start Date and choose a date at least one day in the future from the date you're adding the new instant-gratification song
  10. Select a Track Price Tier (optional)
  11. Click Save Changes

To ensure your changes are saved correctly, edit one song at a time. For example, don't use more than one browser tab to edit songs.

When can I add instant-gratification songs or music videos to a pre-order album?

You can add instant-gratification songs or music videos at any time during the pre-order period. Be sure to choose a pre-order track sales start date at least one day in the future from the date you're adding the new instant-gratification song.

Do instant-gratification songs or music videos have to be cleared for sale in each territory where a pre-order album is offered?

Yes, if an instant-gratification track is not cleared for sale in a pre-order territory, the pre-order won't be available in this territory.

What are the wholesale pricing requirements for instant-gratification songs and music videos?

If you want to add instant-gratification songs and music videos to a pre-order album, you need to set that album's price at a certain level. The album's price must be greater than the combined price of all of its instant-gratification songs and music videos, by at least the price of one default track tier.

What is a UPC, EAN or JAN?

A UPC (Universal Product Code), EAN (European Article Number) and JAN (Japanese Article Number) are unique identifiers for retail products. These codes are sometimes referred to as “bar codes". UPCs, EANs and JANs are three types of identifier formats that fall under the umbrella of GTINs (Global Trade Item Numbers).

Do I need UPCs/EANs/JANs?

Yes. In order for your music to be sold in the iTunes Store, each product (e.g. album, EP, single, and video) is required to have a unique UPC, EAN or JAN. These unique identifiers are used for tracking and reporting sales.

What do a UPC, EAN, JAN and other identification numbers look like?

  • UPCs are 12-digits in length; for example: 0-12345-67890-5
  • EANs are 13- or 14-digits in length; for example: 012345-6789012
  • JAN has the same functionality of EAN-13, and begin with 45 or 49.
  • Company Prefix: A number provided to you by your country's GS1 organization.
  • Item Reference Number: A number you assign to identify your individual products.
  • Check Digit: A digit calculated from the company prefix and item reference numbers used to ensure the number has been correctly created. Please visit GS1 for a check digit calculator.

How do I obtain a UPC/EAN/JAN for my recordings?

You can obtain UPCs or EANs by contacting your country's GS1 organization and applying for membership. Please visit GS1 US for more information. For JANs, please refer to GS1 Japan.

I uploaded the incorrect UPC for my album. Can I change it?

No, you cannot edit a UPC/EAN/JAN once it has been submitted to iTunes. Once a UPC code is assigned to an album that you deliver, it cannot be used again. If you used a UPC that was intended for another album or an incorrect UPC, you will need to remove the album from the iTunes Store and resend the album with its correct or new UPC. We will not delete a UPC from the iTunes database.

To remove an album from the iTunes Store, access the album from My Music section of iTunes Connect, inspect the album details, click on Edit Territory Rights and Pricing and uncheck all assigned territories from the "Cleared for Sale" column. This will make the album not visible and not purchasable in the iTunes Store.

What is an ISRC?

The ISRC (International Standard Recording Code) is a unique international identifier for individual tracks on sound and music video recordings.

Do I need ISRCs?

Yes. In order for your music to be sold in the iTunes Store, each song or music video requires an ISRC. ISRCs are distributed through various national agencies. You can obtain ISRCs by contacting the Recording Industry Association of America (RIAA). For more information on ISRCs, visit the ISO-appointed international registration authority for ISRC.

What does an ISRC look like?

An ISRC contains 12 characters; for example: US-Z01-12-12345

  • Country Code (2 characters) - The registrant's country.
  • Registrant Code (3 characters) - A unique identifying code assigned to the registrant.
  • Year of Reference Code (2 characters): The year in which the ISRC is allocated to the recording.
  • Designation Code (5 characters) - The code assigned to the track by the registrant. This code may not be repeated within the same calendar year.

I have some tracks that we uploaded with the wrong ISRCs. I need to change them. How can I do this?

You cannot edit the ISRC of an album once it has been submitted to iTunes. Please re-upload your content with a new UPC/EAN/JAN code with the correct ISRCs.

Do I need a UPC to upload a single? Can't I just use the ISRC?

You must have a UPC and an ISRC to upload your content to the iTunes Store.

Can't you delete a UPC/EAN/JAN from the system and then allow us to resubmit it?

No. The iTunes system prevent the same UPC/EAN/JAN from being submitted twice by the same content provider. You are unable to delete a UPC from the iTunes system once it has been submitted to iTunes. It is important to verify that your inputted metadata is correct before submitting your content to iTunes to avoid any inconvenience because of this rule.

How do I fix a Partial Album error?

In most cases, you just need to upload the complete album. For instance, the physical version of your album has 10 songs, but you've only uploaded nine songs.

Another possibility is that you accidentally delivered the album with one or more songs or music videos marked "Not Cleared for Sale." The iTunes Store won't permit albums with tracks in this state to be offered for sale.

If you did deliver all tracks that exist on the physical album and have checked iTunes Producer to be sure they're all marked Cleared for Sale, request the album be marked complete in Tickets. You can also file a ticket from My Music on iTunes Connect.

To learn more, see the iTunes Store Music Data Standards and Style Guide available from Resources and Help.

I uploaded a track with bad audio. What can I do? What will happen to my content?

Open an audio ticket on each track where you have bad audio to replace the audio with correct, re-mastered audio. You can open an audio ticket by looking up your album within My Music. Search for the album “Inspect” the album and click Replace Audio for the tracks you wish to replace. You will then be able to attach the new audio file directly to the ticket for iTunes to replace. Make sure to use a lossless audio file for audio replacement on iTunes Connect or your ticket will be denied.

You also have the option to resend the album through iTunes Producer to replace the audio. Be sure to re-import the new audio into the album package. You must use the same UPC/EAN/JAN and must not change any other attributes on the album.

Your new audio will seamlessly be replaced in the iTunes Store.

Find out more about how to manage and resolve tickets in the iTunes Connect Ticketing User Guide in Resources and Help.

There is a negative customer review on one of my pieces of content. Can I have it removed?

iTunes believes in the rights of customers to express their opinions within the iTunes Store. We will only remove a user review for limited reasons. Examples include offensive or inappropriate reviews and incorrect reviews. A specific example of an incorrect review would be if the customer says the audio is corrupt and it is not.

What is involved in the review process?

Music is reviewed as follows:

  • A sample of music delivered is reviewed based on the iTunes Store Music Data Standards and Style Guide available from Resources and Help.
  • Feedback is provided through Label Action Needed tickets.
  • The sample rate and volume of music reviewed is based on the percentage of store-ready deliveries. Music is considered store-ready when there are no edits or tickets issued for correction.

If you have music that requires edits or has Label Action Needed tickets assigned to it, you may see a higher percentage of your deliveries being reviewed. This could impact the time it takes for music to appear on the iTunes Store.

The iTunes Store Music Data Standards and Style Guide is available from Resources and Help.

How long will it take for my songs to appear in the iTunes Store?

After uploading your content, your data goes through a detailed quality assurance process by iTunes. Visit My Music to check the status of your content.

My content status is Not On Store because of cover art, metadata, or audio issues. How can I resolve the issues?

If the content has a ticket opened for the cover art, metadata, or audio issues, go to Tickets on iTunes Connect to resolve it.

Do tickets impact the time it takes for my music to appear on iTunes?

Yes, If you have music that requires edits or has Your Action Needed tickets assigned to it, you may see a higher percentage of your deliveries being reviewed. This could impact the time it takes for music to appear on the iTunes Store.

You can view your tickets in iTunes Connect.

The iTunes Store Music Data Standards and Style Guide is also available from Resources and Help.

I successfully delivered my album to iTunes but I cannot locate it on iTunes Connect when I search my catalog. What should I do?

Once your album or music video has been successfully delivered to iTunes, it may take up to 24 hours for it to be searchable in My Music on iTunes Connect. When an album or music video is present in iTunes Connect, this means that it has been imported into the iTunes system and is being checked for quality by iTunes Quality Assurance.

In iTunes Producer, a successful delivery is indicated by a green check mark. It is important to monitor your successful deliveries.

My content should be live but I don’t see it on the iTunes Store. What should I do?

You search for the content in My Music on iTunes Connect and click “View in Store”. This links you to the content on the iTunes Store.

If there is no link, check the content status on iTunes Connect. Make sure the status column shows On Store. Additionally, verify the sales start date on iTunes Connect. If the sales start date is incorrect, update it.

If the status is On Store, the sales start date has passed and the content is not available on the iTunes Store, it may be processing. Processing can take up to 24 hours.

My content status is Not On Store with the message Content In Review. When will my content be live in iTunes?

Content in review has been received and will be checked for quality before being made available on the iTunes Store.

To make sure that your content is available on the sales start date, deliver your content as early as possible.

Is there a way to prioritize my content to help it go live faster on iTunes?

As an iTunes content provider you will be allowed a certain number of flagging allowances per week. This will allow you to flag a priority piece of content directly in iTunes Connect to help expedite its release into the iTunes Store. Your provider's current flagging allowance is posted at the top of your iTunes Connect homepage. If you do not see your flagging allowance at the top of your homepage, you will need to contact your Technical Account Representative for more information.

iTunes does not recommend that you rely solely on flagging to help your content go live on time. We strongly recommend you to deliver your content as early as possible.

How can I check the status of my content which is successfully uploaded to make sure it will be released into the iTunes Store in time for my sales start date?

You can check the status of your content in My Music on iTunes Connect.

After delivering your content to Apple, it will take up to 24 hours for that content to be searchable on iTunes Connect.

What does each content status mean?

  • On Store: The content is live on the iTunes Store. If your status is On Store and you cannot find it, go to My Music on iTunes Connect and click “View in Store”. If the content is not visible on the iTunes Store, it may be processing. Processing can take up to 24 hours.
  • Ready for Store: The content is ready for release on the set sales start date.
  • Not On Store: The content is not live on the iTunes Store. For additional status information, click See Details in My Music on iTunes Connect. Territory-specific information will be displayed at the bottom of the page.

What does it mean that my content status is Not On Store with a Content Hidden message?

Hidden content is not available for sale, and not visible, on the iTunes Store. We reserve the right to hide content if it does not comply with iTunes style or for legal reasons. You may also see this status if you previously requested this content to be hidden.

You can see a report of all hidden content in Catalog Reports. Catalog reports are always available from My Music on iTunes Connect.

Note that hidden content has not been deleted. The UPC/EAN/JAN ID associated with hidden content cannot be used for any other content.

How can I make changes after I uploaded my album or music video?

To change any of the items listed below for music albums or music videos, request a change by filing a ticket in Tickets on iTunes Connect. You can also file a ticket from My Music on iTunes Connect.

You can file a ticket to request any of the following be changed if you have already delivered your content to the iTunes Store:

  • Album-level artist name
  • Track-level artist name
  • Album title
  • Track title
  • Title version
  • Genre
  • Album copyright information (P and C line)
  • Parental advisory tags
  • Mark an album complete
  • Label name
  • Release Date (displayed in iTunes)
  • Cover art
  • Audio*
  • Localizations*

*Can only be changed for songs

To edit your territory rights, wholesale price tier, and sales start date for music albums, or to remove an album from being offered for sale:

  1. Go to My Music.
  2. Look up the content you wish to change.
  3. In the Inspect column, click the magnifying glass icon for that content.
  4. Click the Edit Rights and Pricing button.

You can update the following for music albums only by submitting the album again with iTunes Producer:

  • Audio
  • Wholesale price tier
  • Parental advisory tags
  • Sales start date
  • Cover art

The following items can't be changed or deleted after being submitted to iTunes:

  • UPC
  • EAN
  • JAN
  • ISRC

How do I make changes to my content that has already been delivered to iTunes?

To change album or track metadata, album cover art, audio, music video metadata, or music video cover art, go to My Music on iTunes Connect to file a ticket.

  1. Search for the content you would like to edit in My Music
  2. Click Inspect/Open Ticket
  3. Make the desired changes
  4. Click submit to open a ticket to request this change

You can view your Tickets on iTunes to track their status.

To make a rights and pricing change on music content, search for the content in My Music and click Edit Rights & Pricing. Rights and pricing change are immediately reflected in iTunes Connect.

  1. Search for the album you would like to edit in My Music
  2. Click the Inspect icon to the left of the album name to view content details
  3. Click Edit Rights and Pricing
  4. Make the desired changes
  5. Click Save Changes

How can I view the details of my content such as metadata, territory rights, pricing and cover art?

By accessing My Music, searching for your album, then clicking on the "Inspect/Open Ticket" icon, you can view the details of your content. Details include metadata, cover art and rights and pricing information for the album.

How do I obtain reports listing my content on iTunes?

Click on Catalog Reports from My Music or My Music Video. Select the type of report you wish to receive. When the report has been processed and is available to download from iTunes Connect, you will be notified via email. You are only allowed to request one catalog report of each type per 24 hours for your content provider. The reports you request will remain available on iTunes Connect for 30 days.

How do we link to our content on the iTunes Store?

You can copy a link from the iTunes Store, or simply use the Link Maker tool. To find a link within the iTunes Store, click the arrow next to the album or song Buy button, and choose Copy Link from the menu.

Links to albums and songs may vary by country. Be sure to use the correct iTunes Store link for the users in that country.

Are other linking tools available?

We have easy-to-use tools for creating widgets and banners on your website as well as tools for curating a collection within the iTunes Store. Advanced tools include our Search API and our RSS feeds of top content. Plus, our Enterprise Partner Feed provides an advanced data feed of the entire iTunes catalogue.

Learn more about linking to the iTunes Store.

What is the right way to link to my content? Are there badge assets and guidelines?

You should link to the iTunes Store with our approved badges. Follow the iTunes Identity Guidelines carefully, to make sure you’re using them correctly. When creating artist links, don't reuse older links. Always create a new link using Link Maker to be sure your customers will go to the right place.

Learn more about the iTunes Identity Guidelines.

Do you have an affiliate program?

Yes. We have an affiliate program that allows you to earn up to 7 percent commissions on sales in over 100 countries. The affiliate program provides a unique way for your website or app to link to millions of songs, over a million apps — as well as books, movies, TV shows, and more.

Learn more about the affiliate program.

Can I buy ads on iAd?

Yes. With iAd Workbench, you can promote your music to millions of people on their iPhone, iPad, and iPod touch. iAd Workbench makes it simple to create, manage, and optimize mobile ads.

Learn More about iAd Workbench.

How do I stay up to date on new marketing programs and tools?

Check our marketing programs, tools, and guidelines.

Can you promote my song, album, and artist on the iTunes Store?

All featured content decisions are made on an editorial basis only. We do not accept paid placements.

Do you report to Soundscan or the official charts company in my country?

Yes. All album and song sales are reported.

What price tiers are available for albums?

Price-tier availability is based on the most recent music agreement you've accepted. We'll assign a price tier automatically to music content delivered without a price tier.

To see the currency, price, and price-tier information for a territory, check the iTunes Package Music Specification.

Which price tiers are available for songs or music videos?

For songs and music videos, three price tiers are available in all territories: Back, Mid, and Front (in order of increasing price).

For songs, certain territories using U.S. Dollars have a total of five price tiers available: Lowest, Low, Back, Mid, and Front.

For music videos in Japan, there are four price tiers available: Back, Mid, Front, and Premium.

Choosing a price tier is optional. We will assign a price tier automatically to music content delivered without a price tier.

For additional information, see the iTunes Package Music Specification.

Can I choose different price tiers for different territories?

Yes. You can choose any available price tier for each territory.

For content that is cleared for sale in the World territory, the same price tier will be used everywhere your content is sold.

To avoid pricing issues, use the same price tier for your album, song, or music video in all territories of the European Union.

What does the Default Track Pricing setting do?

In My Music, go to Default Track Pricing under Album Information for a convenient way to set a price tier that we'll use for any song delivered without a specific track price tier.

If a price tier is set for an individual song or music video, we'll always use that tier, regardless of the Default Track Pricing setting.

If you don't choose a price tier under Default Track Pricing, songs without individual price tiers will get the default price tier defined in your current agreement in Agreements, Tax, and Banking.

What does the "mixed" icon in the Default Track Pricing pane indicate?

The "mixed" icon indicates that the price tier for certain songs is different from the price tier chosen under Default Track Pricing.

To assist you in identifying which songs have a different price tier, the same "mixed" icon appears next to each song with a different price tier from the Default Track Pricing setting. To see the actual price tier for those songs, click Details.

Do I need to choose a price tier to offer music on the iTunes Store?

No, you don't need to choose a price tier for music content. If you don't choose a price tier, we'll use the default price tier instead.

Content Type Default Tier
Album Mid/Front
Song Mid
Music Video Mid

For details and exceptions, see the iTunes Package Music Specification.

Do I need to choose a certain album price tier for a song single?

No, choose any album price tier, and we will automatically price your single at the song price tier.

What is the retail price for each price tier?

Apple establishes retail prices for each price tier in each territory at its sole discretion.

For a list of wholesale price tiers, check the iTunes Package Music Specification.

When does a price tier change take effect?

If you want to set a price tier for a new song, include that price tier when you submit your song for the first time. We’ll use that price tier when your song’s available on the iTunes Store.

Price tier changes for existing songs take effect on Fridays. Changes you make after the end of the day on a Thursday go into effect on Friday of the following week. Allow up to 14 days for price tier changes for songs to take place. We can’t make any exceptions about when these changes happen.

For albums, you can schedule a price tier change to happen on a specific date. They'll go into effect as soon as possible on that scheduled date, based on that territory's time zone. Schedule these changes several days in advance to make sure they’ll happen on time.

If you don’t give a date when you make price tier changes for albums and music videos, they’ll happen as soon as we’ve processed your changes. Processing can take up to 24 hours.

What is the price of a music video?

You can choose one of three price tiers for music videos.

For example, in the U.S., the price tiers and associated prices are:

  • Back ($0.70)
  • Mid ($1.05)
  • Front ($1.40)

For additional information, see the iTunes Package Music Specification.

When can an album price be greater than the sum of the prices for its songs?

An album may cost more than the sum of its songs when the album includes:

  • Bonus materials (songs, music videos, or digital booklets) not included on the physical release of the album
  • Songs or music videos that aren't sold individually ("Album Only" content)

How do authors' rights, including mechanical reproduction or publishing rights, affect the wholesale price?

In territories where iTunes is responsible for obtaining authors' rights, including mechanical reproduction or publishing rights, the prices stated in our agreement with you are based on prevailing industry-wide rates for these rights in those territories.

If the royalty for authors' rights for a particular piece of content is greater than the prevailing industry rate (for example, because of certain fees), an adjustment to the wholesale price paid to you may occur. Any change in the prevailing industry rates for authors' rights also could have an impact on prices.

For additional information, check the iTunes Package Music Specification.

What is a multivolume album and how is its price set?

Multivolume albums have more than one disc when sold as a physical product, and typically cost more than single-volume albums. To determine the price of an album, we may multiply the retail price for the chosen price tier by the number of volumes. Royalty payments are based on the price tier multiplied by the number of discs.

Are there any price tier restrictions for albums?

Yes, certain price tiers are only available for albums with no more than a set number of songs:

Tier Maximum Number of Songs
Digital 45 4
Mini EP 7
EP 10

If you choose these price tiers for albums with more than the specified maximum number of songs, customers may only be able to purchase songs individually.

How often can I update the price tier for music content?

You can update the price tier on a song, album, or music video three times during a rolling twelve-month period. Any additional updates may be ignored.

What if I submit content with an invalid price tier?

If you submit content with an invalid price tier, your album, song, or music video will be set to the designated default price tiers:

Content Type Default Tier
Album Mid/Front
Song Mid
Music Video Mid

For additional information, see the iTunes Package Music Specification.

What is iTunes in the Cloud?

iTunes in the Cloud lets customers store their entire iTunes music Library in the cloud. New purchases can be automatically delivered by a customer to up to 10 devices or computers that they’ve associated with their Apple ID. Customers can also access and download previously purchased and downloaded items on their Mac, PC, iPhone, iPad, or iPod touch.

How do Automatic Downloads work?

With Automatic Downloads, customers can make a purchase on any computer or device and have that content automatically delivered to up to 10 computers and devices that they've associated with their Apple ID. A customer can buy a song from iTunes on their iPad at home, and it will be waiting for them on their iPhone during the morning commute. All without having to sync. The user can update their preferences to simultaneously download future purchases to all of their associated devices, subject to content access rules available on iTunes Connect.

How do customers download previous music purchases?

iTunes customers can download previous purchases on the Purchased page in the iTunes Store on any Mac, PC, iPhone, iPad or iPod touch that they have associated with their Apple ID. Content on the store is always available for download. Content not on the store is also available unless it has been removed because your contract has expired or because you have indicated to us a rights issue associated with content that was once on the store, but is no longer available (otherwise known as blacklisted content). The number of devices that a customer may associate with their Apple ID is subject to content access rules available on iTunes Connect.

How do I grant U.S. music publishing and lyrics rights to iTunes in the Cloud and Apple Music?

The Apple license for Apple Music and iTunes in the Cloud is being hosted by the Harry Fox Agency. To grant U.S. music publishing and lyrics rights to iTunes in the Cloud and Apple Music, register for or log in to the Harry Fox Agency agreements portal and follow the steps to grant music publishing and lyrics rights under the Apple Music Subscription, Lyrics, and Cloud Services License Agreement.

Who is responsible for any additional publishing licenses and fees for iTunes in the Cloud?

Apple will enter into direct licenses with applicable music publishers for iTunes in the Cloud. However, you will be responsible for administering the royalty payments and reporting to the applicable music publishers, just as you are today for the mechanical royalties for song downloads. Apple will provide you with the sums due to music publishers for the usage of your content, and you will hold those sums in trust until you pay them to the applicable music publishers, along with reporting to such publishers based on the sound recording usage data that Apple will provide to you.

Are there any previous purchases that customers cannot download?

Content available for sale on iTunes is always available for download. Customers cannot download previous purchases for content that is no longer available on iTunes and your contract is no longer in effect in the territory, or the content is blacklisted upon your request. Blacklisted content is content that is no longer available on iTunes ("uncleared content") due to a rights issue which prevents you from making such content available for participation in the iTunes in the Cloud features.

How can I notify iTunes that I've lost the rights to content as it relates to iTunes in the Cloud?

Request to blacklist the content by contacting us.

What is iTunes Match?

iTunes Match stores a customer’s music library in iCloud and allows them to enjoy their collection from anywhere, anytime, on their iPhone, iPad, iPod touch, computer, or Apple TV.

How does iTunes Match work?

Using proprietary technology, we identify the best match for the customer’s library against all content available on the iTunes Store at the time the customer activates or updates iTunes Match. Any of the songs already in the iTunes Store are added to the customer’s iCloud library instantly. Any remaining songs are uploaded to the customers’ iCloud by iTunes.

How many devices can be used by a single Apple ID with iTunes Match?

Up to 10 devices can be used by a single Apple ID with iTunes Match, at a given time.

What downloads from iTunes in the Cloud and iTunes Match are eligible for payments?

When we calculate payments, we count each time a customer accesses your content from iCloud. This includes downloads of previous iTunes purchases through iTunes in the Cloud (which is a free service) and any matched songs through iTunes Match (which is a paid service). Note that Automatic Downloads to multiple devices at the time of purchase from the iTunes Store are not included.

How is the payment calculated?

Payment is calculated on the basis stated in your contract.

The amount we will pay is the greater of a percentage of the proceeds collected from consumers or the contractual minimum per subscriber per month. The rate per access is determined by taking the total amount we will pay for that period divided by the total number of accesses for that period. As a result, the amount you will receive per access will likely change each month. This approach effectively prorates the proceeds based on how much of your eligible content is accessed in relation to other rightsholders' content. For further details, refer to your contract.

How does iTunes Match get reported?

iTunes Match reporting is available for download from the Earnings tab of Payments and Financial Reports on iTunes Connect.

The file name of report has a preceding “c_” for cloud, and the fields in the report are identical to the fields in the standard financial report. The only product types you will see in the report are:

  • H3 (DRM-Free Track)
  • S3 (DRM Track)
  • J3 (DRM-Free Music Video)
  • V3 (DRM Music Video)

For further details about iTunes Match reports, refer to the Payments and Financial Reports guide in iTunes Connect Payments and Financial Reports.

If I license my track to another provider for their soundtrack or compilation, will they receive match royalties for my track?

If there are identifiable differences between your track and the track you licensed to another provider, we will recognize the best match for the customer’s content.

If the tracks are determined to be identical and the only differentiating factor is album-only or a-la-carte, the a-la-carte version would be selected.

Why are we receiving payment for different or unexpected versions of content?

We determined it was the best match to provide the customer.

In which countries is iTunes Match available?

To find out which countries iTunes Match is available, visit https://support.apple.com/en-us/HT204632 for iTunes Match availability by country.

What is iTunes Plus?

iTunes Plus is the new standard format for content on iTunes. Content available in iTunes Plus is in our highest-quality 256 kbps AAC encoding and is delivered to the customer without Digital Rights Management (DRM).

Is there a catalog report that can tell me if an album or music video is currently selling as iTunes Plus or if it needs to be upgraded in order to be live on iTunes?

Yes. You have the option to check two catalog report types available in Catalog Reports on iTunes Connect to be sure the content is selling in iTunes Plus format.

The Non-iTunes Plus Music or Non-iTunes Plus Music Video reports will list all content that is still DRM'd therefore not live on iTunes. This report will also tell you exactly what you need to fix in order to make the content live again. Column H in the report will tell you if there is an audio issue. If you see Yes in this column, you will need to redeliver the content with lossless audio. We recommend redelivering your music content through the latest version of iTunes Producer to ensure a successful delivery. The territory columns of this report will tell you if you do not have a contract to sell iTunes Plus content or if you have iTunes Plus clearance set to false in the respective territory.

The Music or Music Video reports will give you two pieces of important information that are required to be true in order for your album to be live in iTunes Plus. The first is your iTunes Plus clearance. This needs to be showing a Y in the territory-specific column for which you will be selling that album in iTunes Plus. If it shows a N then you need to update this clearance in iTunes Connect.

The second is your audio information. In column K, you can see if your audio is in the correct format for iTunes Plus or not. The column will indicate TRUE if iTunes already has a lossless audio source required to sell the album at higher quality for iTunes Plus or FALSE if iTunes does not have the proper audio. If an album indicates FALSE, you must re-encode the album's audio and redeliver the album to make it eligible for iTunes Plus. See Using iTunes Producer 3.1.1 for Music for more details about redelivery.

How do I make sure that my content is selling in iTunes Plus?

Music content cannot be made available on the iTunes Store unless it has been delivered in a lossless format such as Apple Lossless (ALAC) and you have a current iTunes Plus agreement.

To make sure all of your music content is available on the iTunes Store, take the following steps:

  1. Verify that you have a current iTunes Plus agreement. You can see your agreement status and request new agreements per territory in Agreements, Tax, and Banking on iTunes Connect.
  2. Download and review the Non-iTunes Plus Music report or the Non-iTunes Plus Music Video report from Catalog Reports on iTunes Connect. Albums or music videos marked Blacklist under a specific territory are not currently available in iTunes Plus for that territory.
  3. Find all songs or music videos flagged in Column H of the Non-iTunes Plus report because the iTunes Store does not have a lossless audio source for that song or video.
  4. Resubmit these songs or music videos in a lossless format such as Apple Lossless (ALAC). Songs, albums, and music videos not listed in the Non-iTunes Plus Music report are already available in iTunes Plus format and do not require any further action.

What is Mastered for iTunes?

Here are few quick facts about Mastered for iTunes:

  • A simple digital audio workflow, encoding, and submission process
  • Developed specifically for iTunes
  • Stellar sound at optimal file sizes

To learn more and get started, visit Mastered for iTunes.

How does Mastered for iTunes work?

The iTunes Store accepts 24 bit high-resolution masters at 44.1, 48, 88.2 and 96 kHz resolution for submission directly through our standard workflows. We then convert these high-resolution files into our industry leading 256K AAC format utilizing our very latest proprietary software encoder. Your music is then prepared for sale on the iTunes Store.

To learn more and get started, visit Mastered for iTunes.

Is there a change to the file format used on the iTunes Store?

No. The final file delivered to the consumer is in our industry-leading 256K AAC iTunes Plus format.

What is the price of Mastered for iTunes songs and albums?

There is no change to pricing on the iTunes Store. This process will ultimately be the new standard for all music available on iTunes but is being introduced initially with select albums and songs that showcase the incredible results.

How can I become a Mastered for iTunes mastering studio?

You'll need to:

  • Review the Mastered for iTunes (MFiT) documentation thoroughly.
  • Create a separate adaptive master specifically for iTunes.
  • Listen to the final result in the iTunes Plus format to make sure it's right.
  • Contact your iTunes Label Representative to be put in touch with an iTunes MFiT specialist.

What is the difference between regular audio and MFiT audio?

Mastered for iTunes is all about the quality of the source. 24 bit audio has a remarkably wide dynamic range which is preserved during encoding to AAC and these files are virtually indistinguishable from the original. Some of the best audio engineers in the business have a hard time telling them apart even on high-end audio equipment. Experts may be able to tell you that they are different in some subtle ways, but they can't necessarily tell you which one they like better. This isn't about AAC vs. CD or vinyl. It's about creating the best possible master for the unique characteristics of each medium.

What exactly do you mean by "Music the way the artist and recording engineer intended?"

At Apple, we strive to give you both powerful and practical software tools to create and polish your professional creative work. We want the music to sound as close as possible to the way it did in the studio or in the concert hall, preserving your vision and intention.

Our goal is to provide audio transparency using this new process. It's not good enough to simply deliver tools that will do a "decent job" rendering compressed audio files for iTunes customers. We want artists and sound engineers to be thoroughly satisfied and proud of the results they can now achieve in our format. So we have worked very hard to provide both the monitoring and quality assessment tools, plus an end-to-end mastering and encoding process that delivers the best possible audio for today's digital world.

Up until this point, only the most resourceful musicians and sound engineers have been able to cobble together tools and processes necessary to approach these kinds of results. Now that they are freely available and documented, we can treat digital downloads with care and further the craft of recording and mastering for years to come as the transition to digital is completed. After over ten years of R&D working directly with artists, producers, and sound engineers, Mastered for iTunes high quality digital audio has arrived.

Can content be removed from sale but remain available for iTunes Match and iTunes in the Cloud?

Yes. Content that has been removed from sale on the store but has not been flagged as unavailable for redownload will still be available to customers for iTunes Match as matched content and for iTunes in the Cloud.

If you make content unavailable for sale, you should leave it up for iTunes Match and iTunes in the Cloud unless you've lost the rights to do so.

If content is flagged as unavailable for redownload, it will be treated as unmatched content for iTunes Match subscribers.

Why might content be unavailable for iTunes Match or iTunes in the Cloud?

Content will not be available as matched content for iTunes Match subscribers or through iTunes in the Cloud if there is no contract in place, the content is part of a legal dispute, or the content is not on the store and has been flagged as not available for redownload. iTunes Match subscribers will still be able to access it as unmatched content.

What happens if a customer has content flagged as not available for iTunes Match and iTunes in the Cloud?

If the content is not available when a customer attempts to download a past purchase, we will attempt to find an equivalent and, if an equivalent is found, will pay the provider of that equivalent.

Do album-only tracks need to be specifically flagged as available for iTunes Match and iTunes in the Cloud?

No. Whether store content is available for iTunes Match and iTunes in the Cloud is not affected by whether it’s sold on the iTunes Store a-la-carte or as album-only.