How can I get my music, music videos, and concert films on Apple Music and the iTunes Store?

Apple receives content via a delivery process. Because approval is selective, we encourage applicants that do not own or control an extensive catalog of content to work with an Apple-preferred distributor or encoding house to help with the delivery process.

Once minimum requirements are met, established providers can apply to become an approved encoding house by contacting us

What are Apple-preferred distributors and encoding houses?

Apple-preferred distributors and encoding houses help you reach a worldwide audience through Apple Music and the iTunes Store. These partners are referred to as content providers. 

• Preferred Distributors must consistently meet strict delivery targets and are evaluated by Apple to ensure they have the necessary tools and expertise for music distribution.

• Preferred Encoding Houses assist distributors with the technical aspects of distribution for your music, music videos, and concert films. 

What are the minimum requirements for delivery?

To deliver your music to Apple Music and the iTunes Store you must have the following: 

  • A U.S. Tax ID. The U.S. Tax ID must match the ID on file with the IRS
  • A valid iTunes Store account which includes an Apple ID, with a credit card on file
  • A Mac running OS X 10.10 or later
  • At least 512 MB RAM
  • At least 20 GB of available storage space (more for larger catalogs) is recommended
  • A broadband internet connection with an upload rate of 1 MB/sec or faster is recommended
  • UPCs, EANs, JANs for all products you intend to distribute
  • ISRCs for all tracks you intend to distribute

If you meet the requirements, submit an application, and complete an agreement. 

Keep in mind that completing an application and meeting the minimum requirements does not guarantee your application will be accepted.

Will I receive notifications about the status of my application?

If your application is accepted, you will receive an invitation to iTunes Connect. Make sure your account is set up to receive email from do_not_reply@apple.com and check any spam filters associated with your email account.

I received an invitation... now what?

Follow the invitation link in your email to log in to iTunes Connect and do the following: 

  1. Access iTunes Connect.
  2. Set up Agreements, Tax, and Banking. If the U.S. Tax ID does not match your application, it may result in a TIN Match fail.
  3. Add iTunes Connect Users and Roles.
  4. Download iTunes Producer.
  5. Review the iTunes Store Music Style Guide and iTunes Video and Audio Asset Guide to learn more about delivery. 

You are now ready to deliver your music to Apple Music and the iTunes Store.

What is iTunes Connect?

iTunes Connect is a platform to manage your content on Apple Music and the iTunes Store, access sales reports, manage users, and more.

What are Users and Roles?

A user is anyone who has access to iTunes Connect. Users are assigned different roles that determine what features they can access. Depending on your role, you may not see all the sections of iTunes Connect.

Role Permissions Section Access
Admin Has access to all features of iTunes Connect. Admins can create, edit, or delete other iTunes Connect user accounts. 

This role should be assigned to those in your organization who should have write access to all iTunes Connect functionality, as well as the responsibility for administering other iTunes Connect user accounts.
Agreements, Tax, and Banking; My Music, My Movies, My Music Video; Tickets; Sales and Trends; Payments and Financial Reports; Users and Roles; Resources and Help
Read Only: Agreements.
Legal Can enter into agreements on behalf of your organization, provided they have the legal authority to do so. Additionally, users with the Legal role can accept agreement terms on iTunes Connect. 

This role cannot be edited to your own account to grant yourself the Legal user role. You must be granted access by another Admin user to have the Legal role added to your account in Users and Roles.
Agreements, Tax, and Banking; Sales and Trends; Resources and Help
Read Only: My Music; Users and Roles.
Finance Manages financial information, including downloading reports and updating tax forms. Finance users can only edit their own personal account information (first name, last name, Apple ID, email address) and notification selections. 

This role should be assigned to those in your organization who should have access to sales reports and financial information.
Agreements, Tax, and Banking; Sales and Trends, and Catalog Reports. Depending on your agreement, they will also have read-only access to My Music, My TV Shows, My Movies, and My Music Videos.
Technical Can manage all aspects of music content, such as pricing, metadata, delivery, tickets, and more. Technical users also have access to iTunes Producer and Transporter. 

Technical users can only edit their own personal account information (first name, last name, Apple ID, email address) and notification selections. This role should be assigned to those in your organization who set up, deliver, and manage content.
My Music, My Music Videos, My Movies, Tickets, User and Roles, and Catalog Reports.
Sales Has access to daily and weekly reporting, and marketing and ad campaigns. Read-only access to Catalog Reports.
Read-only This role should be assigned to those in your organization who should have access to inspect the status of content, but not initiate changes. Depending on your agreement these users will have read-only access to My Music, My Movies, My Music Videos, and Tickets. A Read-only user will also have access to the Catalog Reports.
Encoder Has access to advanced specifications and Transporter. It is designed for users to access updated versions of iTunes delivery software and corresponding specs.

This role should be assigned to encoding house contacts authorized to deliver content on behalf of your organization.
Access to features impacting content delivery via Transporter and iTunes Producer.

How do I manage Users and Roles in iTunes Connect?

To add people to work on your Music account, you need to invite them as users. Each person should access iTunes Connect with their own Apple ID. We strongly recommend adding more than one person to your account.

Create Admin User 
If you signed up for the account, you’re automatically designated as a user with Admin and Legal roles, and you can access everything within iTunes Connect. To complete the creation process: 

1. Go to Users and Roles. 
2. Click the plus sign (+). 
3. Enter the information for the user you wish to create. 

We recommend using the user’s email address as the username. Usernames are case sensitive. Your new username is called your Apple ID.

Add User
Users with the Admin role can add new users.

  1. Go to Users and Roles.
  2. Click the plus sign (+) next to the number of users at the top left.
  3. Enter the user’s first name, last name, and email address.
  4. Click Next.
  5. Select an access level for the user by selecting one or more roles.
  6. Click Next.
  7. Select the notifications the user should receive by type and territory.
  8. Click Save.

The new user will receive an invitation with a link to activate their iTunes Connect account.

Edit User and Roles
You can edit your personal user details such as your name or email address, but you cannot edit your own role. Users with the Admin role can edit the roles and notifications for other users, but they cannot modify names or email addresses of individual users.

  1. Go to Users and Roles.
  2. Select the user’s Apple ID.
  3. Make edits in the Roles or Notifications tabs.
  4. Click Save.

Delete Users 

  1. Go to Users and Roles.
  2. Select the user’s Apple ID.
  3. Click Delete User.
  4. Confirm you want to delete the user and data associated with the account.

How do I create a new iTunes Connect user with the Legal role?

When a user is assigned the Legal role, they will receive an email prompting them to sign in and accept a Legal Certification stating that they are authorized to enter into contractual agreements. A user must be granted access to the Legal role. After they have accepted the Legal Certification, they will be able to enter into agreements in iTunes Connect.

When creating any new user, be sure this user has:

• An activated iTunes Connect account
• An Apple ID account that exists as an Apple Music or the iTunes Store account
• A current credit card on file
• Accepted the iTunes Connect Terms and Conditions

If you don’t have an Apple Music or iTunes Store account Apple ID, download iTunes and create one.

Can I assign another user with the Legal role in iTunes Connect?

You can assign the Legal role to another user in your organization, or have another Admin user assign the Legal role to your account in Users and Roles.

You cannot edit account information to add the Legal role; you must be given access to the role. Users with the Admin role can view agreement terms and download the agreement PDF, but cannot accept them on iTunes Connect unless they also have the Legal role. 

What types of notifications can users receive?

Users can opt in to receive email notifications from iTunes Connect. Users with the Admin role can edit the notifications for other users. We strongly recommend opting in to all notifications that are relevant to your role. 

The following notifications are available: 

• Content: Explanation of content rejections and how to correct submission errors.
• Agreements: Agreements status updates (for example, agreement expiration warnings) or if more agreement information is needed.
• Financial Reports: New finance reports are available for download on iTunes Connect.
• Payments: Returned payments from your bank. 
• Pre-order Reports: Missing assets for XML-only pre-orders. These alerts will be sent eight days, five days, and three days prior to the release date of the pre-order.
• Failed Upload Reports: Music content fails to upload to Apple Music and the iTunes Store.
• Weekly Upload Reports: A list of content uploaded to Apple Music and the iTunes Store during the week. 

I already have an iTunes Connect account for another media type (such as apps or Apple Books). Can I use it to get my music on Apple Music and the iTunes Store?

Yes. If you previously signed up to distribute other content (such as apps or Apple Books), you can use the same U.S. Tax ID and legal entity name when signing up to offer your music.

What do I need before I can sign my agreements and set up my tax and banking information?

Apple requires you to provide contact information for the following categories: Admin, Finance, Technical, Sales, Read-only, and Encoder. You need to choose a contact for each role, however, the same person can be assigned multiple roles. Apple may contact these individuals regarding promotional opportunities or issues affecting their area of interest.

Add Contacts 

  1. Click Agreements, Tax, and Banking in iTunes Connect.
  2. Click “Set Up Tax, Banking, and Contacts”.
  3. Scroll to Contacts. There are roles for Admin, Finance, Technical, Legal, Encoder, Read Only, Sales and Image Manager. 
  4. Select the role for which you're adding a contact.
  5. Complete the form, then click Add. 

You need to choose a contact for each role, however, the same person can be assigned multiple roles. The Contacts tab of Agreements, Tax, and Banking shows a complete list of your contacts.

Edit Contacts

  1. Click Agreements, Tax, and Banking in iTunes Connect.
  2. Select the Contacts tab.
  3. Select the name of the contact you’d like to edit.
  4. Make your changes and click Save.

If you need to add a new contact or change the role for a contact, go to the Agreements tab.

Delete Contacts

  1. Click Agreements, Tax, and Banking in iTunes Connect.
  2. Scroll to Contacts. 
  3. Verify whether the contact you want to delete is marked as “in use” on this page. If the contact is not marked as “in use” hovering over the right end of the contact should show a red minus sign for deletion. If they are, replace them with a new or existing contact. 
    If you want to replace them with a new or existing user without deleting a contact, you have to do it from the agreements page. Select the name of the agreement to be changed and scroll down to the contacts area. Click on the contact to be changed and you will see options to add a new or existing user.
  4. Select the Contacts tab. 
  5. Select the contact you’d like to delete and confirm you want to delete them.

What does Apple do with my contact information?

Apple collects contact information for users in the following categories: Senior Management, Financial, Technical, Legal, and Marketing. Contact information may be used by Apple to contact specific users regarding potential issues affecting their area of interest or promotional opportunities.

Why are tax forms required?

The requirements to complete tax forms are usually imposed by the local tax authorities in the territories where we are doing business. In territories where tax forms are required, the failure to submit the necessary forms may subject you or your company to penalties as well as additional taxes. In certain circumstances, you may not be paid until we receive the completed tax forms and documentation. In territories where submitting tax forms is optional, the consequences of not completing the necessary form may result in taxes being withheld, sometimes at a higher than normal withholding tax rate.

Where are tax forms required?

Tax forms are generally required on the iTunes Store. Tax forms may be required to sell on the U.S., Canada, and Australia stores. To view which forms are required, view your agreements within​ Agreements, Tax, and Banking.

Am I required to complete U.S. tax forms?

In most cases, yes. U.S. tax forms are generally required for agreements covering Apple Music and the iTunes Store in the U.S.

Does where I'm located affect which U.S. tax forms I need?

Yes. In most cases, a Form W-9 is required if you're located in the United States, or if you are a United States Person.

If you are located outside the United States, the W-8BEN or W-8BEN-E may be required.

What is a U.S. Tax ID Number (TIN)?

For an individual, a U.S. Tax ID Number (TIN) is either their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN). You can get more information about ITINs on the IRS website.

For a business entity, the U.S. Tax ID is an Employer Identification Number (EIN) assigned to sole proprietors, corporations, limited liability companies (LLC), partnerships, and other entities. You can get more information about EINs on the IRS website.

How do I get a U.S. Tax ID Number (TIN)?

For an individual, you can learn about getting an Individual Taxpayer Identification Number (ITIN) on the IRS website.

For business entities, you can get an Employer Identification Number (EIN) by applying to the IRS in the following ways:

  • Telephone: Call the Business & Specialty Tax Line at (800) 829-4933 (U.S. applicants) or (267) 941-1099 (international applicants).

  • Online: Learn about EINs on the IRS website. (Only for entities located in the United States or in U.S. territories.)

Are there any tips available on completing the W-8BEN or W-8BEN-E?

Yes. Near the top of the page in iTunes Connect where you electronically complete and submit the W-8BEN or W-8BEN-E, you can access a PDF with tips on completing this form.

Where do I send U.S. tax forms?

If you are submitting your W-9 for the first time, you are required to do so through iTunes Connect. Do not send copies of what was submitted online.

If you completed the W-8BEN or W-8BEN-E online and need to send in the signed, completed form or update your U.S. tax information, send completed U.S. tax forms with a cover letter containing your agreement number and iTunes Connect username to vendortax@apple.com.

If you are unable to submit the form via email, you can mail the completed, signed form to the address below. Do not send duplicate copies of what was submitted via email.

 Apple Inc.
 MS: 580-GL
 12545 Riata Vista Circle
 Austin, TX 78727
 USA

How do I update my U.S. tax information?

You can't update tax information directly on iTunes Connect.

To make updates to your tax information, complete and sign the appropriate Form W-8 or Form W-9. Include a cover letter with the Apple ID that you use to sign in to iTunes Connect and email the cover letter and completed and signed U.S. Tax Form to vendortax@apple.com.

If you are unable to submit the form via email, you can mail the completed, signed form to the address below. Do not send duplicate copies of what was submitted via email.

 Apple Inc.
 MS: 186-GL
 12545 Riata Vista Circle
 Austin, TX 78727
 USA

When will my information be updated after I send in paper U.S. tax forms?

Agreements, Tax, and Banking on iTunes Connect does not display updated information provided with paper U.S. tax forms sent to Apple. You will continue to see the information you originally provided online even after we have your updated information on file. All information will be updated as you have requested if we have received clear information. We will notify you if there is a question or concern with an updated paper form.

I sent in my Form 8802 to the IRS a while ago, but I haven't gotten my 6166 yet. What do I do now?

The IRS advises that you apply for Form 6166 at least 45 days before the form is needed. When you apply, you must include full payment of the user fee. Once Form 8802 has been processed, the IRS will send the Form 6166 to you. To inquire about the status of your application, contact the IRS.

How does the VAT affect my music wholesale prices in Euro territories?

Music wholesale prices are based on the effective blended VAT rate for all applicable countries that use the currency. In the event that one of these countries or regions is subjected to a new, higher, or lower VAT rate, adjustments to wholesale prices will be determined based on the new blended VAT rate.

For Apple Music, since minimum wholesale prices are by country or region, any changes to the VAT rate will affect the wholesale price proportionately for the specific country or region.

How does the VAT change in Romania affect my music wholesale prices for the territory?

For music downloads, the recent Romanian VAT rate change (effective January 1, 2017) did not change the blended VAT rate applied across all Euro currency countries or regions, so wholesale prices remain the same.

For Apple Music, since wholesale prices vary by country or region and reflect that particular country’s or region’s VAT rate, the recent Romanian VAT rate change resulted in an increase in wholesale prices in Romania.

I am an Irish Entity. Do I need to charge Apple Irish VAT?

Apple Distribution International Limited has exporter status under Irish VAT law and is entitled to purchase from you with no charge of Irish VAT. Review the current Apple Distribution International Limited authorization from the Revenue Commissioners.

For additional reference, download the pre-2015 version of the Apple Distribution International authorization from the Revenue Commissioners.

Am I required to upload Australian tax documentation?

If you are registered and/or based in Australia, you must upload a copy of your ABN and GST registration. Failure to upload these tax documents will prevent us from paying you for sales made in Australia. If you are not based in Australia, nor registered for GST in Australia, you are not required to upload a copy of your ABN or complete any other Australian tax documentation.

What is an ABN and do I need one?

ABN stands for Australian Business Number. We ask for an ABN on the Australia/New Zealand agreement, however, it is only required for labels located in Australia. You can find more information about the ABN on this website: http://www.abr.gov.au/ABR_BC/.

Can I email you my ABN number?

No. We do not accept ABN numbers via email. You can either obtain a screenshot from https://abr.business.gov.au or provide a scanned copy of your Australian Business Register. You must upload the electronic evidence of your ABN (either a PDF or JPEG image) within Agreements, Tax, and Banking.

What are the withholding tax rates for Australia and New Zealand?

Withholding tax rates for Australia are available on the Australia Taxation Office website. Proceeds from sales in New Zealand are also subject to applicable Australian withholding tax rates.

Am I required to complete Japanese tax forms?

If you are based in Japan, the Japanese Tax Authority does not require you to complete any tax forms. If you are based outside of Japan, you may complete Japanese tax forms in order to take advantage of any reduced withholding tax rates.

What forms am I required to complete to seek tax treaty rates for sales in Japan?

If you are based outside of Japan, the form requirements depend on where you are located:

U.S.:
Two (2) original (no photocopies) and signed Form 3s
Two (2) original (no photocopies) Form 17s
An original IRS Form 6166 Form 8802 must be completed and sent to the IRS. The IRS will, in turn, send you the Form 6166.

UK/France:
Two (2) original (no photocopies) and signed Form 3s
Two (2) original (no photocopies) Form 17s
An original Certificate of Residence, stamped by the local tax authority

All Others:
Two (2) original (no photocopies) and signed Form 3s

How do I obtain the applicable Japanese tax forms?

You can obtain Japanese tax forms in the following manner:

  1. Go to Agreements, Tax, and Banking.
  2. Access the relevant agreement(s) covering Japan.
  3. Click on the link pertaining to Japanese tax forms.
  4. On the following page, complete the forms presented online. When complete, iTunes will send you the tax forms with the information you entered populated in all copies of all forms. Follow the attached instructions to download, sign, and send the completed forms.

How do I complete the Japanese tax forms?

To help you complete the forms properly, step-by-step instructions are included with the tax forms on iTunes Connect. Follow the instructions carefully. Tips to complete the tax forms are also available for download at the top of the page where you complete the information on iTunes Connect. Once you have submitted the information on iTunes Connect, you will receive the forms to print, sign, and send to iTunes K.K.

What do I put in Section 1 of Form 3?

You do not need to complete Section 1. Apple will complete Section 1 and submit your forms to the Japan Tax Authority for approval. iTunes Connect will assist you in completing the required sections of the Japan Form 3.

What is the 'Applicable Law' and 'Effective Date' to put in Section 7 of Form 3?

You do not need to complete Section 7. Section 7 will be completed by Apple. Apple will then submit your forms to the Japan Tax Authority for approval. iTunes Connect will assist you in completing the required sections of the Japan Form 3.

The name on my Form 6166 does not match the name on the Japanese tax forms. Is this a problem?

The names on all the forms must match the name you used for your agreement(s) with Apple, or your forms will likely be rejected by the Japan Tax Authority. If the name on your Form 6166 differs from the name you accepted the agreements with, you can attempt to fill out your tax forms (Form 3/Form 17 as applicable) in a manner that addresses all names. For example, the name you used to accept your agreements, with a DBA name that matches the Form 6166 ('name per agreement' DBA 'Form 6166 name'). By following this procedure, the likelihood of the Japan Tax Authority accepting these forms increases.

Where do I send completed Japanese tax forms?

The original Japan tax forms with your original signature must be mailed to Apple. The Japan Tax Authority only accepts original documents with original signatures. Photocopies, facsimiles, emails, or electronic versions of any kind will not be accepted. Send original completed and signed Japanese tax forms to:

iTunes K.K.
c/o Apple Inc.
MS: 580-GL
12545 Riata Vista Circle
Austin, TX 78727-6524
USA

My Japanese tax forms were approved. How can I get a refund of the overpaid taxes?

Taxes withheld by iTunes K.K. are paid to the Japanese tax authorities. Any taxes withheld prior to the date your submitted tax forms were approved by the Japan Tax Authority are not eligible for a refund through Apple. You may be able to seek a refund directly from the Japanese government. If you cannot get a refund, U.S. entities may be able to credit or deduct this on your U.S. tax return. Consult your tax adviser regarding your specific situation. 

Why isn’t my U.S. Tax ID passing verification?

Here are the most common reasons for failing Tax ID verification:

The U.S. Tax ID Number (TIN) was entered incorrectly. 
The legal entity name on your account must exactly match U.S. Internal Revenue Service (IRS) records, including spaces and punctuation. If you are using an EIN, make sure that your legal entity name matches the one on the letter the IRS sent you when you signed up for your EIN.

Your Tax ID isn’t included in the IRS database yet.
It can take a few weeks for the IRS to add your Tax ID to their records.

How can I receive payments and how do I set up my banking information?

To receive payments from Apple, accurate electronic banking information is required. 

It is important to provide: 
• Your own banking information, not an intermediary or correspondent bank
• Routing number 
• Account number

To add a new bank account, go to Agreements, Tax, and Banking in iTunes Connect.

Certain countries or regions may require you to provide additional documentation to receive payments. Apple will reach out to you directly if additional documentation is needed. 

To verify the legitimacy of a request from an Apple banking partner, contact us

Note: Both banking information and tax forms must be submitted to receive your paid agreement.

Who can add or edit bank account information?

iTunes Connect users with the Admin or Finance role can add or edit bank account information. Check your role status in Users and Roles.

When you add bank account information, we ask you to certify that you’ve provided accurate bank account information and that you're authorized to provide it.

How do I add a new bank account?

To add a new bank account in iTunes Connect, follow these steps:

1. Click Agreements, Tax, and Banking.
2. Click Set Up Banking and Agreements. This is only displayed when setting up a new agreement. 
3. Under Bank Accounts, click Add Bank Account. 
4. Fill in the required fields:

Name. Enter the name of your bank account. 
Bank Country or Region. Select the country or region where your bank is based.
Bank Account Currency. Choose the primary currency of the bank account.
ABA Routing Number. Enter your bank’s routing number or look up your bank by clicking the link. You can search by your bank name, city, or postal code. Not all branch locations are available in iTunes Connect. Select a branch using your bank code for your account if you don’t see your branch location listed.
IBAN. Enter your International Bank Account Number (IBAN) if applicable. An IBAN is used for payments to bank accounts in Europe and certain other countries.
Account Number. Enter the bank account for the legal entity or individual responsible for the agreement.
Account Holder Name. Enter the name on your bank account held at your financial institution. The name should be entered exactly as it appears on your bank account or your payment may be rejected.
Account Holder Type. Choose whether the account belongs to an Individual or a Corporation.
Account Type. Choose whether your bank account is a Checking or Savings.

Depending on the bank country, additional fields may be required.

5. Select the box to confirm you certify the information provided is correct.

6. Click Save.

The Banking tab of Agreements, Tax, and Banking Overview shows your active and former bank account information

If your banking information is still processing after 24 hours, verify whether you’re required to complete additional tax forms. 

Note: The information in the Bank Country or Region, ABA Routing Number, Bank Name, and Bank Account Number fields can’t be edited. If you need to change any of those fields, you’ll need to add a new bank account.

How do I edit bank information?

Bank information can be edited at any time unless we’re still processing previous changes you made. You can edit your current account, replace it with a new account, or replace it with an account you've used previously. Allow 24 hours for changes to be processed.

Banking updates made while payments are being processed will be applied to your future payments, during the next month’s payment cycle.

  1. From iTunes Connect, click Agreements, Tax, and Banking.
  2. Click “Set Up Tax, Banking, and Contacts.” 
  3. Under Bank Accounts, click Edit.
  4. Select the option that suits your needs.
  5. Follow the prompts to complete your changes.

What does it mean if I have a “We're processing your banking update” message in iTunes Connect?

It takes 24 hours for your new bank information to take effect. During this time, you’re unable to make any changes or modifications to your bank information. You will receive an email after your bank information is confirmed. 

If you don't receive an email within 24 hours, go to Agreements, Tax, and Banking to view your bank details and make sure the update was processed successfully.

Does the Account Holder Name field have to match the Legal Entity Name field?

No, the account holder name for your bank account doesn’t have to match the legal entity name on your agreement. 

The information you provide for the Account Holder Name field, though, must exactly match the name your bank has on file for your account. Make sure this is correct to avoid any issues with your payments. If you’re not sure what name your bank has on file, check a recent bank statement or ask your bank.

How can I switch from an individual bank account to a company account?

You can switch from an individual bank account to a company account by editing your bank information in Agreements, Tax, and Banking.

Add your new company bank account information to your new agreements and make sure that your U.S. tax forms are correct for all agreements.

Note: Only banking changes from an individual's bank account to a company's bank account can be updated in Agreements, Tax, and Banking. You must contact legal for legal entity updates to the agreements. Additional tax form changes are not required.

When will payments be made to my new bank account?

Although you may update your banking at any time, payment processing for the next scheduled payment date generally occurs throughout the first three weeks of Apple’s fiscal month. Banking updates that occur after the monthly payment processing starts will be applied to future payments during the following month’s payment cycle.

Why can't I update my banking information and what do I do if my banking update takes longer than 24 hours to process?

Banking information can be edited at any time, with a few exceptions:

  • If changes to your agreements or banking information are still processing, you won't be able to make other changes to your banking information until that's complete. Allow 24 hours for changes to be processed.
  • From time to time, system maintenance is required on iTunes Connect. During this time, usually less than five hours, you won't be able to update your banking information. If your bank account information is still processing for more than 24 hours make sure there isn't required tax information missing.
  • U.S. tax forms are required for all agreements that cover the United States. If you're based in Australia or Canada, you must also complete the forms for those territories in Agreements, Tax, and Banking.

Processing will finish after you provide all missing tax information.

Why isn't my local clearing or SWIFT code being accepted?

Make sure you've entered your local clearing (including any leading zeros) or SWIFT code correctly. Don't enter a SWIFT code if you're asked specifically for a clearing code or other type of number.

Some local clearing or SWIFT codes aren't yet recognized by our banking systems. If possible, use a supported local clearing or SWIFT code instead. It can take up to several months to add support for additional local clearing or SWIFT codes. If you'd like us to verify or attempt to add support for your bank,​ let us know and include your bank details.

What if I do not see my U.S. branch location on the list?

Make sure your U.S. ABA routing number is correct. This number will be printed on the bottom of the checks for your account, or you can contact your bank if you need further confirmation.

Not all locations for every U.S. bank are available; use another branch location instead if this is the case.

Payments sent to U.S. banks in USD require an ACH routing number. This must be a domestic payment method. If you provide an international wire routing number, your payments will fail.

Why isn't my Canadian Bank Transit Number being recognized?

There are two formats for Canadian transit numbers: electronic and paper. You must enter the nine-digit electronic routing number when providing your bank information. This number is made up of a leading zero, a three-digit financial institution number, and a nine-digit branch transit number.

For example, if the institution code for the Bank of Montreal was 001 and the branch transit number was 000111000, then the electronic transit number would be entered as 0001000111000 in iTunes Connect. 

Note: Payments sent to Canadian bank accounts with CAD currency are processed by the local clearing system, not by international wire. Verify with your bank that the transit number provided will allow ACH-type payments to your account.

Can I use “further credit to” instructions provided by my bank?

No, usually these instructions are only provided by banks or investment firms that don’t have their own bank routing number. We don’t support payments to banks or institutions that don’t have their own routing number.

Why am I getting a "Please enter a valid bank account number" error message?

Some bank account numbers have leading zeros. Be sure to include all leading zeroes when entering your banking information on iTunes Connect.

Don't enter your IBAN into the bank account number field.

What alphabet can be entered in the Account Holder Name field?

If your Bank Account Currency is Japanese Yen, Katakana characters are allowed. Otherwise, only English letters or numbers are allowed in the Account Holder Name field.

What do I do if an Apple banking partner requests additional documentation so I can receive payments?

Should an Apple banking partner need more documentation, they'll reach out to you directly.

Note: Apple may also request additional information or documentation.

Where can I sell my music, music videos, and concert films?

Territory rights indicate the country or region where you have agreements and the rights to sell your music. You can only sell content in the countries or regions where you have agreements in effect and the rights to sell that content. You can make changes to your territory rights at any time on iTunes Connect in My Movies, My Music, and My Music Videos.

How can I enter into the latest agreements?

When a new version of an agreement is available for you to sign, you will be notified with an alert in iTunes Connect. 

To update your agreement:

  1. From the homepage, click Agreements, Tax, and Banking.
  2. In the Agreements section, find the agreement, then click View and Agree to Terms.
  3. In the dialog, read and accept the terms, and click Submit.

A copy of the agreement in PDF format will be sent to the email address associated with your Apple ID. This PDF is for your records.

How can I edit my agreements in iTunes Connect?

Only specific roles can edit agreements in iTunes Connect. If you have an Admin, Finance, or Legal role you can create and edit agreements for your company. Verify your role in Users and Roles.

Note: Only contact information can be updated once agreements have been signed.

How do I obtain agreements to sell my music in other territories?

From the Agreements, Tax, and Banking module in iTunes Connect, go to the Agreements tab and click View Terms next to the countries or regions you would like to sell your music. 

Note: You must provide banking and tax information for each new agreement.

How will I know when my agreement for a new territory or content type is complete?

You can check the status of your agreement(s) in Agreements, Tax, and Banking on iTunes Connect.

The status of Agreements that have completed setup will be updated to Active. If an agreement is not yet in effect, the status and corresponding actions will indicate what steps are still pending. 

Note: Music with worldwide territory rights will be live in all territories where you have an In Effect agreement. There is no need to add new rights to music with worldwide territory rights.

Where can I check the status of my agreement?

You can check the status of your agreements(s) in Agreements, Tax, and Banking on iTunes Connect.

Generally, within 24 hours after we've received the required information for agreements, the Status column will display Active.

Note: Even though your agreement is active, hard copies of certain tax forms such as the U.S. tax form W-8BEN may still be required. Your tax information is not complete until we have received the originals of the applicable forms that are accurately completed. Until they are received, payments to you for the proceeds of the sale of your titles may be withheld at maximum rates. The length of time to complete this process depends on the accuracy of the information provided. For Japan, delays can occur clearing the tax forms with the Japanese Tax Authority.

If I have not accepted every agreement, can I still set the territory rights to worldwide?

We recommend that you set the territory rights to worldwide only if you do, in fact, have worldwide rights. If your rights are more limited, indicate that in your territory rights selection when you deliver your music titles through iTunes Producer. As soon as each agreement is moved to In Effect, your titles will automatically appear in that region where you have accepted agreements and territory rights.

Do new agreements need to be submitted if our label now delivers music through a third party or aggregator?

Titles that have been re-delivered through a third party or aggregator’s account do not need any agreements submitted.

Note: Though your titles will stay on Apple Music and the iTunes Store, the financial relationship will be between iTunes and your aggregator.

What happens if my current agreements expire?

If you fail to sign new iTunes agreements when your current agreements expire, all music on Apple Music and the iTunes Store that corresponds to the expired agreement territories will become unavailable. In order to make your music available on Apple Music and the iTunes Store, request a new agreement in Agreements, Tax, and Banking. If all your current Apple Music and iTunes Store agreements expire without being renewed, you will lose access to the majority of iTunes Connect.

Whom do I contact if my legal entity name changes?

Legal entity name changes or other updates affecting the legal agreement signed between your entity and Apple must be addressed by our legal department. If your name has changed, but your legal entity name has not, we do not require any further action. If your legal entity name has changed, your current agreement is still effective, but you’ll need to notify us of the name change.

Note: Legal entity name changes should not result in a new Tax ID being issued to your entity.

What steps should I take if my legal entity has been acquired or merged with another legal entity?

If both legal entities currently have agreements with Apple, and both have rights to sell music on Apple Music and the iTunes Store, you do not need to take any further action.

Music that is managed by one entity will need Apple Music and iTunes Store agreements for both platforms. If the managing entity is not currently selling music on the iTunes Store, it will need to apply for an iTunes Store agreement. If the managing label already has an iTunes Store agreement, all of the acquired or merged entity’s titles should be re-delivered under the managing entity. Apple does not support "switching" titles delivered under one legal entity’s account to the account of a different legal entity; the way to accomplish that is through re-delivery.

What steps should I take if my Doing Business As (DBA) name for my label has changed?

Your iTunes Store agreement should be entered into under your legal entity name, not your DBA name. Unless your legal entity name has changed, a DBA name change actually has no impact on your iTunes Store agreements.

The DBA name change may affect your tax forms. You can contact us to update your forms. If this impacts the label name appearing on the Apple Music and the iTunes Store associated with your content, you can change this by updating the P-Line on your content within My Music.

How do I update my mailing address for my legal entity?

Contact the Apple legal team with your new mailing address to update your agreements.

When entering my legal entity address to request a new agreement, iTunes Connect showed a message indicating that my address was updated. I can't see any updates. Why?

iTunes Connect verifies your legal entity address and makes updates as needed. If your address information is valid, these updates are generally details such as conforming street designation (Dr for drive and St for street).

I get an error that says the legal entity name and/or Tax ID for my agreement does not match what was provided in my application. Why?

The legal entity name and Tax ID on your agreement must exactly match what you provided on your application.

How do I prepare my music to deliver to Apple Music and the iTunes Store?

To successfully deliver your music to Apple Music and the iTunes Store, ensure your music meets the standards and specifications listed in the iTunes Store Music Style Guide and Video and Audio Asset Guide.

What tools do I need to deliver my music on Apple Music on the iTunes Store?

Apple offers two tools to help you deliver your music to Apple Music and the iTunes Store — iTunes Producer and Transporter.

What is iTunes Producer and where can I download it?

iTunes Producer is Apple's exclusive macOS software to help you deliver and manage your music on Apple Music and the iTunes Store.

Download iTunes Producer and a user guide from Tools

What is Transporter and where can I download it?

Transporter is a Java-based command-line tool that can be engineered to automate content delivery and updates in large volumes. Providers with high volumes of deliveries (more than 400 titles a month) can apply for access to Transporter. 

Apple reviews all Transporter requests and does not guarantee approval. 

If approved, you can download Transporter from the Tools section. You must be signed in to iTunes Connect in order to download Transporter. 

For more information on the Transporter qualification process, contact us.

What is metadata?

Metadata refers to a playlist’s title information, artists, genre, original release date, release date, and much more. Your music must be delivered with metadata to display correctly in Apple Music and the iTunes Store.

Why should I care about metadata?

Apple strives to present your music in a clean and accurate form. We know it takes effort to get it exactly right, but we hope you agree that the results are worth it, both for you and for your fans.

With that in mind, we created the iTunes Store Music Style Guide to help you format your music, art, and metadata for the best listener experience and discovery.

What are some key pieces of metadata that I should consider when delivering my music?

Adhering to our guidelines will make it less likely that we have to return your music, music videos, and concert films to you for correction. This means it will get on Apple Music and the iTunes Store—and available to your fans—more quickly. 

The most critical guidelines to consider when preparing your music for delivery are:

  • Artist names, artists roles, and formatting
  • Metadata and audio languages
  • Localizations and phonetics
  • Clean or explicit classification

The following kinds of music delivery may be rejected:

  • Misleading content
  • Soundalike artists or performers
  • Public domain content
  • Content with legal or rights issues

For more information, see the iTunes Store Music Style Guide.

What are the requirements for cover art on Apple Music and the iTunes Store?

Cover art for music and music videos on Apple Music and the iTunes Store must be in compliance with our specifications. To ensure your content is available cover art must be: 

• 3000 x 3000 pixels
• 1:1 aspect ratio
• High-quality JPEG or PNG files 

Note: Larger images are recommended. 

Why did my cover art get rejected?

The most critical guidelines to consider when preparing your cover art for delivery are accuracy and quality. 

The following kinds of content may be rejected:
• Misleading (for example prominently depicting or referencing an artist even though the artist does not perform on the album)
• Missing content
• Marketing of any sort

For more information on cover art requirements, see the Cover Art and Booklet Art Policies in the iTunes Store Music Style Guide. 

What are the requirements for audio on Apple Music and the iTunes Store?

Quality is important to us at Apple. We expect to receive the highest-quality assets available. Apple Music and the iTunes Store accepts audio with a sampling rate of 44.1Khz and 16-bit or 24-bit resolution and 96, 176.4, or 192 kHz with 24-bit resolution.

Note: If stereo audio source exists, it must be used. If the stereo audio source is not available you must send an audio source with two identical channels for left and right. Single-channel audio will not be accepted.

All audio must be recorded with a Codec qualified and approved by Apple. For more information on audio requirements, see the iTunes Video and Audio Asset Guide.

What is a UPC, EAN, or JAN?

A UPC (Universal Product Code), EAN (European Article Number), and JAN (Japanese Article Number) are unique identifiers for retail products. In order for your music to be sold on Apple Music and the iTunes Store, each product (such as an album, EP, single, and video) is required to have a unique UPC, EAN, or JAN. These unique identifiers—sometimes referred to as bar codes—are used for tracking and reporting sales. UPC, EAN, and JAN are three types of identifiers that fall under the umbrella of GTINs (Global Trade Item Numbers).

How do I obtain a UPC, EAN, or JAN for my recordings?

You can obtain UPCs, EANs, or JANs by contacting your country's GS1 organization and applying for membership. For the U.S., visit GS1 US for more information. For Japan, refer to GS1 Japan.

You cannot edit a UPC, EAN, or JAN once it has been submitted to Apple Music and the iTunes Store. 

Once a UPC is assigned to an album that you deliver, it cannot be used again. If you used a UPC that was intended for another album or an incorrect UPC, you need to remove the album from Apple Music and the iTunes Store and resend the album with its correct UPC. We will not delete a UPC from the iTunes Store database. 

What is an ISRC?

An ISRC (International Standard Recording Code) is a unique international identifier for individual tracks on sound and music video recordings. An ISRC is required to sell your music on Apple Music and the iTunes Store. Each song or music video requires an ISRC; once you have submitted your music with an ISRC, it cannot be edited. 

An ISRC contains 12 characters (for example: US-Z01-12-12345) made up of the following: 

  • Country Code (2 characters): The registrant's country.
  • Registrant Code (3 characters): A unique identifying code assigned to the registrant.
  • Year of Reference Code (2 characters): The year in which the ISRC is allocated to the recording.
  • Designation Code (5 characters): The code assigned to the track by the registrant. This code may not be repeated within the same calendar year. 

You can obtain ISRCs by contacting the Recording Industry Association of America (RIAA). ISRCs are distributed through various national agencies. For more information on ISRCs, visit the ISO-appointed international registration authority for ISRC.

How do I grant U.S. music publishing and lyrics rights to Apple Music and the iTunes Store?

The Apple license for Apple Music and the iTunes Store is hosted by the Harry Fox Agency. To grant U.S. music publishing and lyrics rights to Apple Music and the iTunes Store, visit Harry Fox to​ log in or sign up. The Harry Fox Agency agreements portal provides steps to grant music publishing and lyrics rights under the Apple Music Subscription, Lyrics, and Cloud Services License Agreement.

Is there a specific style or format that I should follow when submitting my lyrics?

Yes. Visit the Lyrics section of the iTunes Store Music Style Guide for all requirements and guidelines on Apple Music and the iTunes Store.

How do I submit my lyrics?

Distributors, encoding houses, and content providers can submit lyrics in the delivery process using iTunes Producer or Transporter. See Using iTunes Producer for Music for more information.

What are rights?

Rights govern the licensing and legal permission for the use and sale of music on Apple Music and the iTunes Store. Rights are set during the initial upload and can be updated at any time by modifying the metadata.

iTunes ProduceriTunes Connect, and Transporter can all be used to send metadata updates for clearances.

What is pricing?

You can set a wholesale price for playlists and tracks for every country or region where you have rights to sell your music. For rights and clearances, pricing is controlled during the initial upload and can be updated by metadata through iTunes ProduceriTunes Connect, or Transporter.

How do I update rights for my music in iTunes Connect?

To update clearances in iTunes Connect, you need Admin or Technical role privileges. iTunes Connect can also be used to adjust territory rights, wholesale prices, sales start dates, and Apple Music and iTunes Store start dates. 

To set rights and clearances for your music in iTunes Connect:

  1. Go to My Music.
  2. Search for the album you wish to amend.
    Search by Artist Name, Artist ID, Album Title, UPC, EAN, JAN, Vendor ID, Apple ID, or Label Name. Search for multiple albums by entering a comma-separated string of UPCs. Example: “123456789, 123456789, 123456789,”.
  3. Click the magnifying glass icon in the Inspect/Open Ticket column to view details of the album.
  4. At the top of the inspect page, click Edit Rights and Pricing, and make your desired changes.
  5. Confirm that your changes are correct, and click Save.

Playlist and track-level changes appear immediately on iTunes Connect. Unless scheduled otherwise, allow up to 24 hours for the changes to appear on Apple Music and the iTunes Store.

What should I do if I lost my rights to sell my music via iTunes in the Cloud?

You should request to blacklist your content if you lost your rights to sell your music. You can backlist content in iTunes in the Cloud by contacting us in iTunes Connect.

What are Price Tiers?

Price Tiers allow you to determine the wholesale price assigned to your albums, songs, and music videos on the iTunes Store only.

What Price Tiers are available for albums, songs, and music videos?

Price tier availability is based on the most recent music agreement you've accepted. Price tiers are automatically assigned to albums, songs, and music videos delivered without a price tier.

To see the currency and wholesale price tier information for a territory, review the iTunes Package Music Specification.

When do Price Tier changes take effect?

Price tier changes for playlists (albums, EPs, and singles) take effect once processed by Apple, usually within 48 hours. 

Price tier changes for tracks take effect immediately on iTunes Connect and within 24 hours on the iTunes store.

You can also schedule a price tier change to go live on a specific day. This will go into effect as soon as possible on that scheduled date, based on that country or region’s time zone.

We cannot make exceptions for price tier availability.

What is the retail price for each Price Tier?

Apple establishes retail prices for each price tier in each territory at its sole discretion. To see the currency and wholesale price tier information for a territory, check out the iTunes Package Music Specification.

What if I submit content with an invalid Price Tier?

If you submit content with an invalid price tier, your album, song, or music video will be set to the designated default price tiers:

Content Type Default Tier
Album Mid/Front
Song Mid
Music Video Mid

For additional information, see the iTunes Package Music Specification.

Can the price of an album be more than the price of songs of purchased individually?

An album can only cost more than the sum of its songs when the album includes:

• Bonus materials (songs, music videos, or digital booklets) not included on the physical release of the album.
• Songs or music videos that aren't sold individually ("Album Only" content).

In all other scenarios, the release will remain hidden until the pricing discrepancy is addressed by a metadata update.

What is a multi-volume album?

Multi-volume albums have more than one disc when sold as a physical product and typically cost more than single-volume albums.

How is the price determined for multi-volume albums?

To determine the price of an album, we may multiply the retail price for the chosen Price Tier by the number of volumes. Royalty payments are based on the Price Tier multiplied by the number of discs.

Some songs on my album are not yet cleared for sale. Can I still upload them to Apple Music and iTunes Store?

If a song on your album is not yet cleared for sale, you should still encode the track into iTunes Producer when creating your album but make sure to uncheck the "Cleared for Sale" box in the "Tracks" details section. 

Any tracks delivered as not cleared for sale will not appear in Apple Music or iTunes Store. You can redeliver at a future date to mark these tracks as cleared for sale if you gain rights to sell them or reset clearance on iTunes Connect.

My music is available in the stores of some countries or regions, but not in others. What's wrong?

In order for your titles to appear on Apple Music and the iTunes Store, you must have:

  • An Agreement In Effect for that territory
  • The required banking, tax, and contact information
  • Territory Rights assigned for that specific country or region

To view the status of your agreements or request agreements for additional territories, go to Agreements, Tax, and Banking in iTunes Connect. 

Request territory rights for multiple items in Catalog Reports.

Visit My Music to add rights for territories or to request reports for single items.

How do I remove an album from Apple Music and iTunes Store?

  1. Access the album from the My Music section of iTunes Connect.
  2. Inspect the album details.
  3. Click on Edit Rights and Pricing. 
  4. Uncheck all assigned territories from the Cleared for Sale column. 

The album will no longer be visible in Apple Music or available for purchase in the iTunes Store.

What is a pre-add?

Pre-adds allow customers to listen to one or more songs from a playlist before it is available for sale. Additionally, this feature will automatically add the playlist to their library once it is available for sale.

What is required to add songs as pre-adds on my album?

To successfully pre-add a playlist it must be delivered as a regular pre-order for the iTunes Store, with at least one instant-gratification track included.

Your playlist and songs must:

  • Have at least one instant-gratification track or music video
  • Have a sales start date that is at least one day in the future from the date you're adding pre-order metadata and the instant-gratification track
  • Be cleared for sale in the territories you want the pre-add to be available

For more information about instant-gratification tracks, see the iTunes Connect Music Rights and Pricing User Guide.

What is a pre-order?

Pre-orders allow customers to purchase a playlist or single before the date of purchase. Once the playlist or single reached its sales start date the tracks download automatically to a customer’s library.

What is an instant-gratification track?

Instant-gratification tracks are available for individual purchase during the pre-order period if a customer pre-orders the album. Once the pre-order is purchased the track will download immediately or when any of the instant-gratification tracks pass their respective available dates.

How do I add an instant-gratification song or music video to a pre-order album?

An instant-gratification song or music video can be added to a pre-order album at any time before the pre-order start date.

Be sure to follow these rules before choosing a pre-order track:

  • The sales start date must be at least one day in the future from pre-order start date you’re adding for the new instant-gratification track. 
  • All instant-gratification tracks or music videos must be cleared for sale in a pre-order territory, or they will not be available. 
  • The combined price of all instant-gratification tracks on an album must be lower than the album price by at least the price of one mid-tier song.

How do I add more instant-gratification tracks to a pre-order album in iTunes Connect?

To add an instant-gratification song or music video to a pre-order album: 

  1. Go to My Music and search for the album you need to update.
  2. Click on the magnifying glass icon to view details of the album and to make a rights and pricing change.
  3. From the album inspect page, select “Details” for the track that you are looking to edit.
  4. Click Edit Track and change the Track Type.
  5. Click Save Changes.
  6. Choose Pre-Order Track Sales Start Date and choose a date at least one day in the future from the date you're adding the new instant-gratification song.
  7. Select a Track Price Tier (optional).
  8. Click Save Change.

You can also add instant-gratification tracks by delivering a metadata update with updated pre-order information.

How do I add more instant-gratification tracks to a pre-order in iTunes Producer or Transporter?

To add more instant-gratification tracks to a pre-order: 

  1. Replace the audio in iTunes Producer or Transporter.
  2. Redeliver the album. 
  3. Import the new audio in the album package. 

Your new audio will seamlessly be replaced in Apple Music and the iTunes Store.

Note: You must use the same UPC, EAN, and JAN, and not change any other attributes on the album.

Find out more about managing and resolving tickets in the iTunes Connect Music Ticketing User Guide.

What does Album Only mean?

Album Only means that a track on the iTunes Store cannot be purchased individually and must be acquired by purchasing an album.

While there are some scenarios where album-only tracks are appropriate, Apple requests that all songs are made available for sale individually.

How do I make a track available as Album Only?

To request that a track be designated as Album Only, edit the song’s territory rights in My Music in iTunes Connect and submit an Album Only Request Form through Contact Us.

Apple may: 
• Choose to designate songs as Album Only
• Make exceptions for content providers that cannot obtain rights for every song of their album (for example, compilations)

When can tracks be marked as Album Only?

Tracks can be marked Album Only when:
• The provider does not have the rights to sell the song individually
• The content provider only has the rights to sell the track as part of an album (for example on soundtracks or compilations)

These requests are evaluated on a case-by-case basis.

When may Apple designate a track as Album Only?

Apple also sells tracks and albums in a manner that we believe works best and in accordance with our business practices. As a result, we may elect to mark certain tracks as Album Only.

Tracks that are over 10 minutes in length are marked Album Only on the iTunes Store unless the track has been defined as a "Partial Album."

What is a Partial Album?

If your album is available in the iTunes Store but the Buy button is missing on iOS, greyed out on macOS, or does not start a download, this is called a ‘Partial Album’.

Partial albums occur when the digital version of a playlist does not match the physical version. Another scenario is when the 'track count' field in the metadata XML delivered via iTunes Transporter is greater than the number of tracks on the playlist. 

Finally, if an album is delivered with songs or music videos marked "Not Cleared for Sale," the album will appear as partial and those songs will not display. Apple Music and the iTunes Store do not permit albums with tracks in this state to be offered for sale.

When and how will I receive financial reports?

Financial reports are distributed once a month and are available for download through Payments and Financial Reports on iTunes Connect. Financial reports for the previous month’s earnings are available in iTunes Connect by the end of the current fiscal month.

What days do my Financial Reports cover?

To see the days included in a monthly financial report, access Apple's fiscal calendar from Payments and Financial Reports.

Which countries or regions do my Financial Reports cover?

To view the countries or regions covered by each report, hover over the respective country or region.

What calendar are Payments and Financial Reports based on?

Payments and Financial Reports uses the Apple Fiscal Calendar, which can be found here.

Which users can access Payments and Financial Reports?

iTunes Connect users that are set up with either the Finance or Admin role can access Payments and Financial Reports on iTunes Connect and can also download financial reports.

How can I set up a new user to access Payments and Financial Reports?

You can create a new user in Users and Roles on iTunes Connect. You must be an Admin user to create new accounts. iTunes Connect users with either the Admin or Finance role will be able to access Payments and Financial Reports.

Do I get notified when my financial report is on iTunes Connect?

Notification that a new financial report is available for download is emailed to iTunes Connect users who have elected to receive Financial Report Type notification emails for the corresponding territory.

Technical users can elect to receive these notifications, though they will not be able to access the reports unless they also have the Finance or Admin role.

How do I change or add the contact person to receive Financial Report notifications in iTunes Connect?

In Users and Roles

  1. Click on the Apple ID of the user you wish to modify. 
  2. From the User Details page, click Notifications. 
  3. Next to the Financial Report notification type, click on the menu bar in the Settings column to make your changes. 
  4. Click Save.  

Note: All users can modify their notification selections in Users and Roles but, only Admin users can make changes on behalf of another user. 

When will I get paid?

Payments are made no later than thirty (30) days following the end of each monthly period. To receive payment, you must have provided all required banking and tax information and documentation, as well as meet the minimum payment threshold.

If your bank country or region and bank account currency are listed in this table, you must exceed a minimum payment threshold of 10 USD. For the Republic of Korea (KRW), the minimum threshold is 50 USD. All other bank countries or regions and bank account currencies must exceed a minimum payment threshold of 150 USD.

Bank Country/Region Bank Account Bank Country/Region Bank Account
AD EUR IS EUR
AN EUR IT EUR
AT EUR JP JPY
AZ EUR LI EUR
BE EUR LT EUR
BG EUR LU EUR
CA CAD MC EUR
CC EUR ME EUR
CH CHF MM EUR
CH EUR MQ EUR
CY EUR MT EUR
CZ EUR MY MYR
DE EUR NL EUR
DK EUR NO EUR
EE EUR PL EUR
ES EUR PM EUR
FI EUR PT EUR
FR EUR RE EUR
GB GBP RO EUR
GB EUR SE EUR
GF EUR SG SGD
GP EUR SI EUR
GR EUR SK EUR
HK HKD SM EUR
HU EUR US USF
ID IDR VA EUR
IE EUR YT EUR
IN INR    

What are the payment dates?

The payment date is the date the payment leaves Apple's bank. Your bank may or may not credit those funds to you on the same day.

We present the payment date in Payments and Financial Reports. For past payments, we display the value as "Paid." For any scheduled future payments, we display the date as the "Expected Payment Date."

How are payments made?

All payments are made by electronic funds transfer. When available, payments are sent by low value ACH, as opposed to high value wire transfer.

Apple's bank will consolidate payments for different financial reports when possible, generally resulting in a single payment for all earnings each month if/when the requirements for being paid have been met.

What is an ACH payment?

The term "ACH" (Automated Clearing House) payments is used in reference to low-value payments. You can view the payment method used for a particular payment to you on the Payment page in Payments and Financial Reports.

Can I split payments for my sales?

Apple accepts one bank account per financial report currency and makes one payment to that account during each monthly payment cycle if all requirements for payment have been met.

What is the exchange rate applied to my payments?

The exchange rates used to convert report currency to your bank account currency is established by our bank and, due to Apple's volume, is generally a more favorable rate. The rates are typically the spot rate on the date of payment and no more than three business days prior to the date the proceeds are received into your account.

The exchange rate used to convert each report currency to the currency of your bank account is displayed on the Payments page in the "FX Rate" column.

Why does the bank account presented with a payment differ from the bank account I have set up to receive payments?

Payments are sent to the bank account on file at the time a payment is processed. Depending on the timing of your bank account update, a payment could have been in process at the time you updated your banking information. In such instances, the bank account a payment was made to will differ from the account you currently have on file.

Why didn't I get paid? What are the requirements?

Payments are made within 30 days of calendar month end if both of the following conditions are met:

  • All documentation is complete, including any required banking and tax information.
  • The payment threshold for your country or region, ranging from 10 USD to 150 USD, has been exceeded.

If you have not received a payment for a given month within 30 days after the end of the month, confirm that all documentation has been completed. Also, confirm that the cumulative amount owed exceeds the minimum payment threshold for your country or region by converting reported amounts using current exchange rates.

Do I need to invoice Apple to receive payment?

Invoices are not required in order to receive payment from Apple. Content providers may have invoicing requirements in accordance with local laws and statutes. It is your responsibility to consult with your own legal and tax advisors with respect to any invoice requirements you are subject to.

Content providers may send a soft copy of the invoices by using Contact Us.

Use the following billing address:

Apple Distribution International
Hollyhill Industrial Estate
Hollyhill
Cork, Ireland
VAT: IE9700053D

Send hard-copy invoices to:

iTunes Invoicing
Apple Operations Europe
Apple Distribution International
Hollyhill Industrial Estate
Hollyhill
Cork, Ireland

Can I download my financial reports without using iTunes Connect?

Yes, we have a command-line tool, Reporter, available for you to quickly download all your needed reports. You can use it for both your sales and financial reports.

What is Reporter?

Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.

How can I download my financial reports if I have multiple providers linked to my Apple ID on iTunes Connect?

You can still download all financial reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports. To download your reports without using iTunes Connect, use our command-line tool, Reporter.

How can I read my financial reports?

Your financial reports are presented as groups of transactions, displayed in distinct rows. Each row represents a unique combination of a song or album, transaction type (product type identifier), price (proceeds/customer price), store, sale or return, and promo (if applicable). Each of the columns references different aspects of a group of transactions. The columns presented are detailed in the Payments and Financial Reports Guide.

Why don't I see payments prior to July 2010?

iTunes Connect is displaying payment information for payments made beginning with the July 2010 reports. Prior payment related information is not available.

What do the name and number combinations in the menu at the top of Payments and Financial Reports represent?

If you see multiple name and number combinations in a menu at the top, it indicates that more than one legal entity has been associated with the account. Each option for selection corresponds to a different legal entity that has been reported to and/or paid.

What does the earned amount represent?

The earned amount represents the proceeds, net of commission, in a given period for the region and revenue type displayed. The amount will agree to the total of the associated financial report.

What is the difference between "Total Owed" and "Proceeds"?

Total Owed displays the estimated amount owed to you in the currency of each reported region and revenue type.

Proceeds is an estimate of the amount due based on converting the amount owed to your bank account currency. The actual payment may differ from the proceeds based on variances in foreign exchange rates as well as reductions for applicable withholding taxes.

What does the Balance Carried Forward amount represent?

Balance Carried Forward is made up of any prior period amounts unpaid (or returned) and carried over to the current period.

What does the withholding tax amount represent?

The withholding tax displayed represents amounts withheld by Apple and remitted to taxing authorities in accordance with government requirements specific to the territory.

Withholding tax is specific to particular stores where transactions occurred and/or where payments are being distributed by Apple. Withholding taxes can vary based on your location, the completion of any optional tax forms and the tax treaties entered into by your country or region.

What does the Input tax amount represent?

Amounts added to your payment to meet your tax requirements in certain countries/regions. For example, Goods and Services Tax (GST) generally applies if you are either based in Australia or based outside of Australia but registered for GST.

How can I download financial reports?

Financial reports, which include payment and other financial information, are available in Payments and Financial Reports on iTunes Connect.

Click on Create Report on the top right corner, select All Regions or choose individual region and click Create Reports and download them once it completes.

What is the best way to open the financial report? I seem to be having technical issues.

If you are using macOS, the reports will be downloaded and opened automatically.

If you are using Microsoft Windows, follow these steps:

  1. Click the Download button. Your browser will ask you whether it should open or save the report.
  2. Click on the Save button when the dialog box appears.
  3. Once you download the file (xxx.txt.gz), double click and WinZip should extract it. Once extracted you will have a tab-delimited text file (xxx.txt). If your system does not know how to open the file, it will present you with a dialog box and a list of applications to choose from. You should select WinZip or anything equivalent to WinZip to extract the file.
  4. Launch Excel.
  5. Go to File > Open then select the file. The Import Wizard will start.
  6. In the Original data type box, select "Delimited" and click Next.
  7. In the Delimiters box, select "Tab" and click Next.
  8. Select the column that has UPC, ISRC, Vendor Identifier by holding the Shift key and clicking the columns. Once selected, in the top right-hand box called Column Data Format, select "Text". The label above those three columns will change from General to Text. Click Finish.
  9. Once the file has opened, save the file as an Excel Workbook.

What are the currencies associated with financial reports?

There is a single currency for earnings associated with each financial report. You can see the currencies associated with each financial report on the left side of Payments and Financial Reports.

Why does my Financial Report show sales where the royalty is zero?

A line item will have a zero value if you elected to waive royalties for a particular product. Examples include, but are not limited to, the Single of the Week, promotional content available a la carte, and certain code-based promotions.

How can I identify CMA transactions versus regular transactions on my financial reports?

There is a Promo Code column in your financial reports used to identify certain transactions, including complete my album (CMA) sales. Album sales resulting from CMA are marked as CMA while track credits are marked as CMA-C. The Sale/Refund column will display an "R" for tracks being credited while displaying an "S" for the albums completed.

What does the Payment Returned amount represent?

When a payment made to you is returned, you will see the return at the top of the page highlighted in red as an amount added to the cumulative balance of what you are owed.

Once you make any necessary banking updates to resolve the return reason, we will attempt to repay the returned amount along with all other amounts owed within two payment cycles of your banking update.

Why am I missing my financial report for a particular month?

If nothing was purchased in a region during a month, no corresponding report for that region will be generated for download on iTunes Connect.

Why don’t my Apple Music Daily Trend reports match my monthly financial reports?

Play counts in your Daily Trend report show all plays. Your monthly financial report only shows royalty-bearing plays. For more information on royalty-bearing plays, check your agreement.

Certain content on my financial report has an incorrect label name. Can I update this information?

Yes, you can update the label at any time by delivering an update. Reports after the update will reflect the new label.

I received a payment return notification email. What do I do?

Review your bank account information in Agreements, Tax, and Banking on iTunes Connect, and make updates to your bank information, as necessary, based on the return reason indicated in the email. Once you make any necessary updates, we will attempt to repay the returned amount along with all other amounts owed within two payment cycles of your banking update.

My payment was returned and I'm not sure what banking information should be updated.

The return message presented on iTunes Connect is based on information from your bank. This is the best information we have on why your bank did not process a payment. The return message may provide an indication of the updates to your bank account information required.

If it appears that your bank account information is correct and the return reason doesn't indicate what changes are required, try reaching out to your bank. Use the Bank Payment Reference Number presented with the returned payment to assist your bank in finding the returned payment. Once the return is found, your bank should be able to identify the action needed to allow you to be paid.

What is the Bank Payment Reference Number?

The Bank Payment Reference Number is a nine digit payment identifier communicated by Apple's bank to your bank at the time a payment is attempted. This is only displayed when a payment we've attempted to make to you is returned. You may be able to use the Bank Payment Reference Number to follow up with your bank to find out why a payment was returned and the corrective action necessary in order to successfully process payments to your account.

You should also review the return reason presented on iTunes Connect for further indication of the action you can take to ensure the next payment is successful.

Why is a returned payment message still displayed?

The returned payment message on the iTunes Connect home page will stay until you update your banking information, or a payment is successfully made to you during the following month’s payment cycle.

Why did I have a payment returned without receiving a notification email?

Payment return email notifications are sent to users who have opted in to receive "Payment" notifications from within Users and Roles.

How can I reconcile my financial reports to my payments?

Go to the Payments page in Payments and Financial Reports to reconcile financial report earnings to payment amounts. The reconciliation includes the following:

Beginning Balance: Any amounts unpaid (or returned) and carried over from prior periods.

Earned: Amounts earned in a given period which agrees to the financial report on the Earnings page.

Withholding Tax: Amounts withheld by Apple and remitted to taxing authorities in accordance with government requirements specific to the territory.

Input Tax: Amounts added to your payment to meet your tax requirements in certain countries/regions.

Adjustments: Typically not applicable.

FX Rate: The exchange rate applied to the amount owed, to convert the payment to the currency of your bank account.

Payment: All converted payment amounts are consolidated and paid to you by Apple's bank as a single payment. The amount paid by Apple is presented as the sum of the converted amounts by financial report currency.

Why doesn't the payment presented match the amount received in my bank account?

The amount paid on the Payments tab represents the amount our bank has sent to your bank. Payments can be subject to bank fees and transaction costs charged to you by your bank or intermediate financial institutions, reducing the amount when presented on your bank account. Payments indicated as wire transfers would generally be subject to bank fees and transaction costs.

Why am I not receiving Financial Report Notifications?

If financial reports are available for your account and you have not been receiving the related email notifications, confirm that your email address is entered accurately in iTunes Connect and that your user profile is set up to receive financial report notifications.

If these items are set up correctly, check your email client and/or spam filter to make sure the email address do-not-reply@apple.com is not being blocked.

How can I access iTunes Connect Sales and Trends?

To access Sales and Trends, you need to have the Admin, Finance, or Sales role on iTunes Connect. If you are unsure if you have one of these roles, check your role in Users and Roles. The designated Sales and Trends Admin at your organization can grant new roles.

What should I expect to see in iTunes Connect Sales and Trends?

Depending on the type of content you provide, you may see different reporting tools. Here are the four main options in Sales and Trends:

  • The Overview pane displays a graph of high-level performance metrics for your streaming and/or sales data based on set date ranges. You can filter this data by artist, territory, and a reporting end date. 
  • The Streams pane displays a graph of your streaming data. You can filter this data by territory, content, source of stream, and other dimensions. You can also select a custom time period.
  • The Sales pane displays a graph of your sales data. You can filter this data by territory, content, transaction type, and other dimensions. You can also select a custom time period.
  • The Reports pane gives you access to compressed ZIP files which contain more detailed data in spreadsheet format. Reports are available for specific days, weeks, months, or years.

How can I view my Apple Music and iTunes Store data?

If you are a label with a direct deal with Apple, visit Sales and Trends in iTunes Connect to see how well your music is performing on Apple Music and the iTunes Store.

If you are an artist, whose content is delivered by a distributor or label, visit Apple Music for Artists.

Why do I see a message in Sales and Trends that my account is pending?

A pending account message in Sales and Trends usually indicates that your updated user role is still being processed. If you're still seeing this message after 24 hours​ let us know.

Where can I learn more about Sales and Trends ?

Use the Sales and Trends Glossary and iTunes Connect Sales and Trends Guide to learn more about Sales and Trends.

How often is the Streams dashboard updated?

The Apple Music Streams dashboard updates every time a reporting time zone finishes. Apple Music uses three groups of time zones, resulting in an update up to three times a day.

Can I see all the streams that occur from playlists or am I limited to streams of my own content?

The playlist reporting in Sales and Trends pertains only to your content. We do not include content into the metrics that come from other content providers.

Are Apple Music and the iTunes Store sales reported to Soundscan or the official charts company in my country?

Yes. All album and song streams and sales are reported.

Does Apple Music report Beats 1 streams?

Daily Apple Music usage reporting only includes on-demand content and does not include Beats 1. Beats 1 streams are reported in your monthly financial reports.

Why can’t I see streams or sales for a particular track or album?

Make sure you've accepted the latest agreements in Agreements, Tax, and Banking. If you've accepted the latest agreement, check the Pricing and Availability section and the status for your item on iTunes Connect. The item may not be available on the store. If you continue to have issues, let us know.

When do reports become available?

Daily usage reports, Apple Music Streams, and Sales and Trends Streams are visible in the Streams dashboard and Reports page in Sales and Trends the following times:

  • Daily reports are available the following day.
  • Weekly reports are available on Mondays.
  • Monthly reports are available five days after the end of the month.
  • Yearly reports are available six days after the end of the year.

If a report covers multiple time zones, availability will be based on the latest time zone covered by that report.

How do Sales and Trends reports define a day, week, or month?

Reports use the following definitions for periods of time:

A day starts at 12:00:00 a.m. and ends at 11:59:59 p.m. in the time zone for a territory.

A week starts on Monday at 12:00:00 a.m. and ends on Sunday at 11:59:59 p.m. in the time zone for a territory.

A month starts on the first day of the month at 12:00:00 a.m. and ends on the last day of the same month at 11:59:59 p.m. in the time zone for a territory.

A year starts on January 1 at 12:00:00 a.m. and ends on December 31 at 11:59:59 p.m. in the time zone for a territory.

Note: Sales and Trends reports aren't based on the Apple fiscal calendar.

What time zone is used for reports?

Each reporting territory is grouped into a single reporting time zone based on location and specific to the territories covered by each agreement. These territories are grouped into the following time zones:

United States, Canada, Latin America: Pacific Standard Time (PST)/Pacific Daylight Time (PDT)

Europe, Middle East, Africa: Central Europe Time (CET)

Japan, Asia Pacific: Japan Standard Time (JST)

Australia, New Zealand, Papua New Guinea, Solomon Islands: Australian Eastern Standard Time (AEST) 

If an agreement covers more than one territory, then reports will use the time zone with the latest time. Reports for worldwide agreements use PST/PDT.

How do I download my streams and sales data for Apple Music and the iTunes Store?

Users with the Sales role can download Sales and Trends reports:

  1. From the iTunes Connect homepage, click Sales and Trends.
  2. Choose Sales and Trends Reports.
  3. Locate the Report that you want to download.
  4. Choose a vendor and date or report period.
  5. Click Download.

To download your reports without using iTunes Connect, use our command-line tool, Reporter. 

Learn more in the iTunes Connect Sales and Trends Guide and Reporter User Guide

How long are reports available in iTunes Connect?

Reports are available for a year after being delivered. Reports delivered beyond a year will be unavailable for download, with the exception of yearly reports, which are saved indefinitely.

Why don't my Sales and Trends reports match up with reports from Payments and Financial Reports?

Sales and Trends reports include all transactions from a day. They are provided so you get next-day data on your business and use the standard calendar. Streams, units, and proceeds from Sales and Trends are only estimates and should not be considered final.

Reports from the Payments and Financial Reports section of iTunes Connect only include processed transactions and are based on the Apple fiscal period. Several factors impact the financial processing status, including amount due, country or region of purchase, number of hours since purchase, content type, credit checks, and fraud rules. The payments in Payments and Financial reports are final.

Reconciling between Sales and Trends and Payments and Financial reports is not recommended due to these differences.

Can I see reports for my old legal entity name after I switch to a new legal entity name?

If you have recently completed a legal entity name change, the new legal entity name has been set up as a new vendor with a new vendor ID.

Reports that are available for download will be reported separately under the new vendor ID. Information from multiple vendor IDs cannot be consolidated but previous reports are still available in Sales and Trends on iTunes Connect.

Why does the DateStamp field in my report differ from the day I downloaded the report?

This may happen when customers use Apple Music but don't connect to the internet for longer than one day. We're still capturing the plays and we'll include them in the reports the next time the device is online. You won't see duplicate entries across reports.

Do customer IDs in my reports always stay the same?

In certain reports, Apple provides an anonymized identifier for each unique customer. In order to protect our users’ privacy, starting on the first of every month, users receive a new, anonymized customer ID in all of our reporting.

When are customers unable to download previous purchases?

Music available for sale on Apple Music and the iTunes Store is always available for download. Customers cannot download previous purchases for music that is no longer available on Apple Music or the iTunes Store or if your agreement is no longer in effect in the territory or the content is blacklisted upon your request. Blacklisted music is music that is no longer available on Apple Music or the iTunes Store ("uncleared music") due to a rights issue which prevents you from making such music available.

What will I see in my Apple Music daily usage reports and when are the reports available?

A new Apple Music daily usage report is available within 24 hours of the previous day and provides usage from that day. Daily usage reports contain detailed information about a customer’s streams, including, but not limited to, listener membership type, source of stream, offline plays, and device type.

Streaming reports are only available daily. Weekly, monthly, or yearly streaming reports are not available.

To learn more, check out the iTunes Connect Sales and Trends Guide.

Where can I see my earnings for Apple Music?

 You can find your Apple Music earnings reports in Payments and Financial Reports. Click Create Reports and select your Apple Music Reports.

Note: Monthly earnings reports become available up to 30 days after the end of the Apple fiscal month.

What kind of information should I expect to see in my Apple Music earnings report?

The Apple Music Cover Sheet Reports show a line-by-line breakdown of your total royalty amount, the effective dates of the applied rate, and how we calculated it. The Apple Music Financial Detail Reports include a detailed summary of the royalty-bearing plays of your content during the period and the net royalty amount for each transaction. Use this report to see the royalty amount you’ll receive for individual songs or music videos. These reports are meant to be used together. To learn more about each field in the reports, see the Payments and Financial Reports User Guide.

What will I see in my Shazam reports and when are the reports available?

A daily aggregated Shazam report in Sales and Trends is downloadable in iTunes Connect. The daily aggregated reports contain information on Shazams based on Apple Identifier, Content, Artist, Country, and City information. If you don't have access to iTunes Connect, you can use Reporter to access this report.

For more information see iTunes Connect Sales and Trends Guide.

How can I check the status of my music after delivery?

The status of your music can be found in iTunes Connect. For the status of multiple products, download a Catalog Report or use Status mode in Transporter.

Note: It can take up to 24 hours for music to appear in iTunes Connect after delivery.

What do the delivery status messages mean in iTunes Connect?

On Store: The music is live on Apple Music and the iTunes Store. 

If your status is On Store and you cannot find it, go to My Music on iTunes Connect and click “View on iTunes Store” or "View on Apple Music". 

Note: Processing can take up to 24 hours.

Ready for Store: The music is ready for release on the sales start date.

Not On Store: The content is not live on Apple Music and the iTunes Store. Apple reserves the right to hide content if it does not comply with iTunes style or for legal reasons. 

Where does my hidden content go?

To see a report of all hidden content, go to My Music in iTunes Connect and view your Catalog Reports.

How can I view the details of my music such as metadata, territory rights, pricing, and cover art?

To view specific details of your music: 

  1. Sign in to iTunes Connect and go to My Music.
  2. Search for your album.
  3. Click on the magnifying glass. 

Details include delivered metadata, cover art, and rights and pricing information for albums and songs delivered to Apple Music and the iTunes Store.

My music should be live, but I don’t see it on Apple Music or the iTunes Store. What should I do?

Go to My Music in iTunes Connect and select “View on iTunes Store” or "View on Apple Music" to see the Apple Music and the iTunes Store links. 

Here are some common reasons why your music is not live:

  • The sales start date is incorrect. Confirm the status of your delivery in iTunes Connect.
    • Make sure the status column shows On Store.
    • Verify the sales start date and update if the sales start date is incorrect.
  • Your submission is still processing. Processing can take up to 24 hours. If the status is On Store but the sales start date has passed, it may be processing.
  • You have an open ticket. If you’ve been ticketed for cover art, metadata, or audio issues, go to Tickets to resolve the issue. 

Note: Apple reviews every delivery to ensure the very best quality. To avoid delays in availability, deliver your music as early as possible. 

Is there a way to prioritize my content to help it go live faster on iTunes?

Flags allow you to expedite your release. Content providers are allowed a certain number of priority flags per week.

Where can I find information about my flagging allowance?

Your flagging allowance appears on the upper-right side of the My Music page underneath Catalog Reports. If you do not see a flagging allowance, contact your Technical Account Representative for more information.

Note: Do not rely solely on flagging to expedite a release. We strongly recommend delivering your content as early as possible.

How do I see where my music is live ?

Content providers can verify the markets where music is available by accessing a Catalog Report in iTunes Connect or by using the Music Kit search API. 

Learn more about Rights and Pricing

Use iTunes Producer, iTunes Connect, or Transporter to check that all tracks on the physical album were delivered and marked Cleared for Sale.

How can I mark an album or track as complete?

Request the album and tracks to be marked complete in the Tickets section of iTunes Connect. 

To learn more, see the iTunes Store Music Style Guide.

What are Tickets?

Before your music becomes available on Apple Music and the iTunes Store, it must first go through a quality assurance process. We review deliveries in accordance with the iTunes Store Music Style Guide.

What kind of Tickets can a provider receive?

Type Overview
Metadata Used to make changes to most metadata for music and music videos.
Cover Art Used to update the current cover art for music and music videos.
Audio Used to replace audio for a track on an album.

What do the Ticket Status messages mean in iTunes Connect?

Approved: The corrections we received were reviewed and approved.

Your Action Needed: There is an issue that requires action from the content provider.

No Action Needed: There is an issue that requires content provider attention, which the provider has confirmed can not be actioned. Content with this ticket state will remain unavailable. 

Pending: The Ticket is being reviewed by Apple’s Content Curation team.

Denied: The Ticket was not approved by Content Curation and the delivery won’t be available on Apple Music and the iTunes Store.

Canceled: The ticketed issue is no longer relevant.

Saved for Later: The Ticket has been opened but no changes were submitted.

Do tickets impact the time it takes for my music to appear on Apple Music and the iTunes Store?

Yes. A ticket will result in your music being hidden until it is addressed and resolved by Apple.

How do I resolve Tickets?

If you receive an email about a Ticket, follow the link to address the changes requested. Alternatively, head to Tickets in iTunes Connect and search for specific ticket IDs.

How do I replace audio I uploaded for my playlist?

In iTunes Connect:

  1. Go to My Music and search for the product in question. 
  2. Click on the magnifying glass in the View Album Details column.
  3. Click Replace Audio next to the track you need to update.
  4. Attach a new audio file to the ticket and click Submit. Ensure that the new audio file meets the audio file requirements stated on iTunes Connect.
  5. After submission, you’ll receive a ticket number for reference.

You can also replace audio in iTunes Producer. Be sure to import the new audio into the album package and do not change any other attributes on the album. 

Find out more about how to manage and resolve tickets in the iTunes Connect Music Ticketing User Guide.

How do I update my cover art?

Open a cover art ticket in iTunes Connect to update your cover art image for music and music videos. Quality Assurance will review your updates to ensure the image meets the requirements.

To create a cover art ticket, go to My Music:

  1. Search for the album or music video that you wish to amend.
  2. Click the magnifying glass to view details of the album.
  3. Click Replace Cover Art.
  4. Attach new cover art to the ticket and click Save. Only one cover art ticket can be open per music video or album.

Once your changes are confirmed, you’ll receive a ticket number for reference.

For more information on cover art specifications, see the Cover Art and Booklet Art Policies in the iTunes Store Music Style Guide.

Can I update metadata after delivery?

You can request updates to most metadata fields at any time after delivery in iTunes Connect. Changes to playlists, track titles, artists, and other display information can be requested, as well as updates to rights and pricing. 

Requests made using iTunes Connect create provider-initiated tickets, which Apple reviews and either approves or denies. 

To create a provider-initiated ticket for display metadata in iTunes Connect, go to My Music on iTunes Connect: 

  1. Search for the content you would like to edit in My Music.
  2. Click on the magnifying glass and Edit Metadata to make the desired changes.
  3. Click Save to open a ticket.

You can view your Tickets in iTunes Connect to track their status. 

Not all metadata can be updated. Product identifiers such as UPCs, ISRCs, and track order can not be updated after delivery. Some metadata fields, such as audio language can not be updated if Apple has since edited this metadata. To understand more about when fields can and can not be updated, refer to the iTunes Package Music Specification.

Metadata updates can also be requested using iTunes Producer and Transporter by sending refreshed metadata for a package.

For more information about sending metadata updates via iTunes Producer and Transporter, see the iTunes Producer Guide and the Transporter User Guide.

What is a primary artist?

A primary artist is the main performing artist on a track or playlist. Every track or playlist must have at least one primary artist. Groups of individuals, band names, ensembles, and orchestras can be primary artists. Session musicians and other contributors should not be primary. 

Content providers assign the primary status in the metadata delivery to Apple. See more in the iTunes Store Music Style Guide.

Primary artists have access to analytics for their music on Apple Music for Artists. For more information, visit Apple Music for Artists

How does my music end up on Apple Music and the iTunes Store?

After your content provider delivers your music, we create a primary artist page.

My music is on the wrong artist page, how can I fix this?

When you collaborate with multiple artists, it is possible for your music to appear on playlists associated with different artist pages.

If another artist’s music appears on your page in error, contact us to request a review. 

How can I upload an artist image to display on my Apple Music artist page?

Content providers, artists, and artist management teams can upload artist images via iTunes Connect or Apple Music for Artists.

To upload an image for an artist in iTunes Connect, you must meet these qualifications: 

  • Delivered content to Apple Music or the iTunes Store as a primary artist within the last 12 months
  • An artist cannot be claimed by multiple content providers. If you receive a warning message contact us
  • The manager cannot be assigned to another artist with the Image Manager role
  • Music must be available on Apple Music and on the iTunes Store

Content providers with an Image Manager, Admin, or Technical roles can: 

  1. Go to My Music in iTunes Connect.
  2. Search for the artist by name, album title, UPC, or Apple ID. 
  3. From the search results page, click the artist name (Image Managers do not need to perform this step, as they will see all their assigned artists on the Manage Assigned Artists page).
  4. Click Edit and choose a photo to upload (Photos must be squared, at least 2400 x 2400 pixels in size, and should not be upscaled). 

Note: If the artist has already uploaded an image via Apple Music for Artists, you will not be able to upload an image in iTunes Connect. Should you need the ability to update your artist's image, contact the artist directly for access.

For artists and artist management teams, refer to the Add an Artist Image article in Apple Music for Artists to learn more. 

What does “Assign Artist” mean?

Assigning an artist to an Image Manager means that a user has been given the authority to add Artist Images on behalf of that artist. Only the artist's official music provider can assign them to an Image Manager. 

As an Image Manager, you must have delivered the artists’ most recent album or at least one album during the previous 12 months. 

For information on how to assign artists an Image Manager, see the iTunes Store Image Guidelines

What are the requirements to upload artist images on Apple Music and the iTunes Store?

Apple strives to uphold the best quality when presenting your content on Apple Music and the iTunes Store. Artist images are required to uphold these values of excellent content. Only upload images that you hold the rights to legally share worldwide.

View iTunes Store Artist Image Guidelines to learn more about these requirements.

How can I get my song, album, and artist promoted on Apple Music and the iTunes Store?

All featured content on Apple Music and the iTunes Store is based on editorial discretion. To learn more about marketing with Apple on Apple Music and the iTunes Store, visit Market with iTunes.

How do I share my music on Apple Music and the iTunes Store?

You can link to Apple Music or the iTunes Store via the Link Maker tool or by following these steps: 

Apple Music (iOS)

  1. Choose the song or album you want to share by clicking and holding the song until the menu options appear.
  2. Select Share Song from the menu. 
  3. Choose how you want to share the song (message, social media, email, etc.).

Apple Music (Desktop)

  1. Choose the song or album you want to share by clicking the ellipses.
  2. Select Share Song from the menu.
  3. Choose how you want to share the song (message, social media, email, etc.).

iTunes Store

  1. Click the arrow next to the album or song.
  2. Choose Copy Link from the menu.
  3. Choose how you want to share the song (message, social media, email, etc.).

Links to albums and songs may vary by country or region. Be sure to use the correct Apple Music and iTunes Store link for the users in that country or region.

How can I access my analytics for my songs and albums on Apple Music?

Most music gets delivered by content providers, which are labels and distributors. If you’re an independent artist visit Apple Music for Artists.

If you’ve already signed up for Apple Music for Artists and need help getting started, review our Support articles or contact us for assistance.

Can I update my biography on Apple Music?

Apple Music bios are obtained from TiVo. For requests to add or update a bio for your artist page, contact TiVo at the following address:

Content.Music@TiVo.com

Include “Apple Music Request” in the subject line.

Note: While requests for your bio may be submitted, responses to the request from TiVo are not guaranteed.

If the bio displayed is factually incorrect or represents a different artist, contact us.

What is iTunes Match and where is it available?

iTunes Match is a subscription that adds all of your music to your iCloud Music Library using iTunes on a Mac or PC. 

Learn more about your country or region’s availability, at iTunes Match.

Who is responsible for additional publishing licenses and fees for Apple Music?

Apple enters into direct licenses with applicable music publishers for Apple Music and the iTunes in the Cloud. 

You are responsible for administering royalty payments and reporting to the applicable music publishers, just as you are responsible for the mechanical royalties for song downloads. 

Apple will provide you the payments due to music publishers for the usage of your music, and you will hold those sum payments in trust until you pay the applicable music publishers, along with reporting to such publishers the sound recording usage data that Apple will provide to you.

What is Apple Digital Masters?

Here are a few quick facts about Apple Digital Masters:

  • A simple digital audio workflow, encoding, and submission process
  • Developed specifically for Apple Music and iTunes
  • Stellar sound at optimal file sizes

To learn more and get started, visit Apple Digital Masters.

How does Apple Digital Masters work?

Apple accepts 24-bit high-resolution masters at 44.1, 48, 88.2, and 96 kHz resolution for submission directly through our standard workflows. We then convert these high-resolution files into our industry-leading 256K AAC format utilizing our very latest proprietary software encoder. Your music is then prepared for Apple Music and the iTunes Store.

To learn more and get started, visit Apple Digital Masters

Will the file format change?

No. The final file delivered to the consumer is in our industry-leading 256K AAC iTunes Plus format.

What is the price of Apple Digital Masters songs and albums?

There is no change to pricing on the iTunes Store. This process will ultimately be the new standard for all music available on iTunes but is being introduced initially with select albums and songs that showcase the incredible results.

How can I become an Apple Digital Masters mastering studio?

You'll need to:

  • Review the Apple Digital Masters documentation thoroughly.
  • Create a separate adaptive master specifically for iTunes.
  • Listen to the final result in the iTunes Plus format to make sure it's right.
  • Contact your iTunes Label Representative to be put in touch with an Apple Digital Masters specialist.

What is the difference between regular audio and Apple Digital Masters audio?

Apple Digital Masters is all about the quality of the source. 24-bit audio has a remarkably wide dynamic range which is preserved during encoding to AAC and these files are virtually indistinguishable from the original. Some of the best audio engineers in the business have a hard time telling them apart even on high-end audio equipment. Experts may be able to tell you that they are different in some subtle ways, but they can't necessarily tell you which one they like better. This isn't about AAC vs. CD or vinyl. It's about creating the best possible master for the unique characteristics of each medium.

What exactly do you mean by "Music the way the artist and recording engineer intended?"

At Apple, we strive to give you both powerful and practical software tools to create and polish your professional creative work. We want the music to sound as close as possible to the way it did in the studio or in the concert hall, preserving your vision and intention.

Our goal is to provide audio transparency using this new process. It's not good enough to simply deliver tools that will do a "decent job" rendering compressed audio files for iTunes customers. We want artists and sound engineers to be thoroughly satisfied and proud of the results they can now achieve in our format. So we have worked very hard to provide both the monitoring and quality assessment tools, plus an end-to-end mastering and encoding process that delivers the best possible audio for today's digital world.

Up until this point, only the most resourceful musicians and sound engineers have been able to cobble together tools and processes necessary to approach these kinds of results. Now that they are freely available and documented, we can treat digital downloads with care and further the craft of recording and mastering for years to come as the transition to digital is completed. After over ten years of R&D working directly with artists, producers, and sound engineers, Apple Digital Masters high-quality digital audio has arrived.

There is a negative customer review on one of my pieces of content. Can I have it removed?

Apple believes in the rights of customers to express their opinions within Apple Music and the iTunes Store in an unbiased and unfiltered manner. We honor the rights of our customers to freely share their opinions on Apple Music and the iTunes Store as long as they do not impact the credibility and the customer experience of the greater community. Only in circumstantial situations will we remove a user review. This includes, but is not exclusive to, behavior we deem to be offensive or inappropriate, and inaccurate and/or falsified reviews.

How do I report music on Apple Music and the iTunes Store that infringes on my copyright, trademark, name rights, or likeness?

If you believe that music on Apple Music and the iTunes Store infringes your rights, submit a claim via the iTunes Content Dispute form.

Why isn't my music showing up in China?

Clearing your music and music videos for China doesn’t guarantee that they’ll be available on Apple Music. All music and music videos will be reviewed and approved before they’re made available in China.

What are time-sync lyrics?

Time-sync lyrics make it easy to follow along with your favorite songs. 

Perfectly-timed lyrics appear in sync with the music, against a colorful and dynamic background, derived from album art. 

How do I submit time-sync lyrics?

Time-sync lyrics delivery is only available to Transporter users, using Timed Text Markup Language (TTML file format). For an overview of TTML, and to view an example XML delivery, see the iTunes Video and Audio Asset Guide.