Tracking Content Status

What is involved in the review process?

Music is reviewed as follows:

  • A sample of music delivered is reviewed based on the iTunes Store Music Data Standards and Style Guide available from Resources and Help.
  • Feedback is provided through Label Action Needed tickets.
  • The sample rate and volume of music reviewed is based on the percentage of store-ready deliveries. Music is considered store-ready when there are no edits or tickets issued for correction.

If you have music that requires edits or has Label Action Needed tickets assigned to it, you may see a higher percentage of your deliveries being reviewed. This could impact the time it takes for music to appear on the iTunes Store.

The iTunes Store Music Data Standards and Style Guide is available from Resources and Help.

How long will it take for my songs to appear in the iTunes Store?

After uploading your content, your data goes through a detailed quality assurance process by iTunes. Visit My Music to check the status of your content.

My content status is Not On Store because of cover art, metadata, or audio issues. How can I resolve the issues?

If the content has a ticket opened for the cover art, metadata, or audio issues, go to Tickets on iTunes Connect to resolve it.

Do tickets impact the time it takes for my music to appear on iTunes?

Yes, If you have music that requires edits or has Your Action Needed tickets assigned to it, you may see a higher percentage of your deliveries being reviewed. This could impact the time it takes for music to appear on the iTunes Store.

You can view your tickets in iTunes Connect.

The iTunes Store Music Data Standards and Style Guide is also available from Resources and Help.

I successfully delivered my album to iTunes but I cannot locate it on iTunes Connect when I search my catalog. What should I do?

Once your album or music video has been successfully delivered to iTunes, it may take up to 24 hours for it to be searchable in My Music on iTunes Connect. When an album or music video is present in iTunes Connect, this means that it has been imported into the iTunes system and is being checked for quality by iTunes Quality Assurance.

In iTunes Producer, a successful delivery is indicated by a green check mark. It is important to monitor your successful deliveries.

My content should be live but I don’t see it on the iTunes Store. What should I do?

You search for the content in My Music on iTunes Connect and click “View in Store”. This links you to the content on the iTunes Store.

If there is no link, check the content status on iTunes Connect. Make sure the status column shows On Store. Additionally, verify the sales start date on iTunes Connect. If the sales start date is incorrect, update it.

If the status is On Store, the sales start date has passed and the content is not available on the iTunes Store, it may be processing. Processing can take up to 24 hours.

My content status is Not On Store with the message Content In Review. When will my content be live in iTunes?

Content in review has been received and will be checked for quality before being made available on the iTunes Store.

To make sure that your content is available on the sales start date, deliver your content as early as possible.

Is there a way to prioritize my content to help it go live faster on iTunes?

As an iTunes content provider you will be allowed a certain number of flagging allowances per week. This will allow you to flag a priority piece of content directly in iTunes Connect to help expedite its release into the iTunes Store. Your provider's current flagging allowance is posted at the top of your iTunes Connect homepage. If you do not see your flagging allowance at the top of your homepage, you will need to contact your Technical Account Representative for more information.

iTunes does not recommend that you rely solely on flagging to help your content go live on time. We strongly recommend you to deliver your content as early as possible.

How can I check the status of my content which is successfully uploaded to make sure it will be released into the iTunes Store in time for my sales start date?

You can check the status of your content in My Music on iTunes Connect.

After delivering your content to Apple, it will take up to 24 hours for that content to be searchable on iTunes Connect.

What does each content status mean?

  • On Store: The content is live on the iTunes Store. If your status is On Store and you cannot find it, go to My Music on iTunes Connect and click “View in Store”. If the content is not visible on the iTunes Store, it may be processing. Processing can take up to 24 hours.
  • Ready for Store: The content is ready for release on the set sales start date.
  • Not On Store: The content is not live on the iTunes Store. For additional status information, click See Details in My Music on iTunes Connect. Territory-specific information will be displayed at the bottom of the page.

What does it mean that my content status is Not On Store with a Content Hidden message?

Hidden content is not available for sale, and not visible, on the iTunes Store. We reserve the right to hide content if it does not comply with iTunes style or for legal reasons. You may also see this status if you previously requested this content to be hidden.

You can see a report of all hidden content in Catalog Reports. Catalog reports are always available from My Music on iTunes Connect.

Note that hidden content has not been deleted. The UPC/EAN/JAN ID associated with hidden content cannot be used for any other content.