What is iTunes Connect?

iTunes Connect is where you manage your iTunes Store content, see your sales reports, manage your iTunes Connect users, and more. Have questions? Let us know.

How can I offer my content on iTunes?

To offer your content on iTunes, complete the application.

How does a user log in for the first time?

If you are logging into iTunes Connect for the first time, here are the steps you will go through:

  1. You will be sent an email to verify your email address is correct. The existing iTunes Connect user who created your account within Users and Roles is the person responsible for entering your email address for your account into iTunes Connect.
  2. Once you click through your verification email, you will be led to iTunes Connect to create your password.
  3. You will be asked to provide your date of birth as well as a secret question and answer for security purposes. This information will allow you to reset your password in the future.
  4. Next, you will be presented with iTunes Connect Terms of Service and will be asked to agree to these terms. Click Accept Terms to proceed.
  5. After agreeing to the iTunes Terms of Service, you will be directed to the iTunes Connect home page.

Why do I have two iTunes Connect accounts?

If your company provides more than one asset type (for example, films and apps) you may have more than one iTunes Connect account. When signing in to iTunes Connect, use the iTunes Connect sign-in for the type of media you need to view or modify.

Do I need an Apple ID to offer my content on iTunes?

Yes, you must have an Apple ID and a current credit card on file with the iTunes Store. If you don’t have an Apple ID, you will need to create one using iTunes.

How much does it cost to sign-up to offer my content on iTunes?

Signing up to offer your content on iTunes is free. Additional details on the sales terms are available during the sign-up process.

Do I need a U.S. Tax ID?

Yes, a U.S. Tax ID is required as part of the iTunes Connect sign-up and authentication process. This requirement also applies to providers not based in the U.S. Request a U.S. Tax ID.

Be sure to enter your U.S. Tax ID correctly when applying. If you are prompted to complete U.S. tax forms on iTunes Connect, you must use the same U.S. Tax ID.

I get an error message that my name does not match the name for the Apple ID. What do I do?

Make sure that you have entered the correct Apple ID. To edit the name associated with your Apple ID, go to appleid.apple.com.

I already have an iTunes Connect account for another media type (such as apps, books, music, or movies). Can I use it to offer TV content?

If you currently have an iTunes Connect account to offer apps or books, you must create a new iTunes Connect account with a different Apple ID.

If you currently have an iTunes Connect account to offer music, music videos, or movies, or if you have an Apple ID that you used to apply to offer music, music videos, or movies on iTunes and the application is pending approval, you can use that Apple ID to complete the TV application.

Who should apply to offer content on iTunes on behalf of my company?

Someone with the legal authority to sign documents on behalf of your company should apply to offer content on iTunes. Only that individual can accept the standard iTunes contract on iTunes Connect.

Should I use my own name or my company's name as the legal name?

If you’re registered as a company, enter the legal entity name. If you’re signing up as an individual, enter your first and last name. The legal name you enter should match the name associated with your U.S. Tax ID and Tax ID type that you provide with your application.

How will I be notified of my application status?

You will be notified via email. Make sure your account is set up to receive email from do_not_reply@apple.com and check any spam filters on your email account.

If my application is accepted, in what countries will my content be available?

After your application has been accepted, you can request contracts for all regions in which the iTunes Store offers TV content. When a contract for a specific region has been finalized and all other requirements have been met, TV content that has been delivered with territory rights cleared in that region may be made available there.

When will our content begin appearing in the iTunes Stores?

For content to appear in the iTunes Stores for any territory, you must have a contract that has completed processing, and is "In Effect", for that territory. The content must be uploaded to iTunes, cleared for sale in that territory and have completed the standard quality assurance review.

What services do iTunes Store digital partners provide?

There are different types of digital partners who can help you get your movies or TV shows on the iTunes Store:

  • Video aggregators help you format, deliver, and manage your content on the iTunes Store. They also provide sales reports, and marketing and operational help. Most of the content on the iTunes Store is delivered by working with one of our aggregators. If you sell any content, we will pay the aggregator directly, and the aggregator then pays you.

  • Video encoding houses help you to format and deliver your content to the iTunes Store. They also make sure that the quality of your movie or TV show matches our standards. You can only work with an encoding house if you have an agreement with Apple to deliver content directly. Otherwise, work with an aggregator instead. If you sell any movies, TV shows, or TV episodes, we will also pay you directly.

Find out more about Apple-approved and Apple-preferred aggregators and encoding houses.

How do I add or edit a new bank account?

To add a new bank account on iTunes Connect, take the following steps:

  1. Go to Agreements, Tax, and Banking.
  2. Click Set Up Banking and Contacts.
  3. Click Add Bank Account.
  4. Fill in your bank's information and read and agree to the terms.
  5. Click Add.

Note: Unless you complete steps eight and nine, your new account won't be active.

To edit your bank account information:

  1. Go to Agreements, Tax, and Banking.
  2. Click Music.
  3. In the Bank Accounts section, click Edit.
  4. Select “Edit Current Account” or “Replace with New Account.”

Bank account updates delivered by other means, including by physical mail, facsimile or email, are not accepted.

Note: The information in the Bank Country, ABA Routing Number, Bank Name, and Bank Account Number fields can’t be edited. If you need to change any of those fields, you’ll need to add a new bank account.

Allow 24 hours for your new bank information to take effect. We'll send you an email when it's ready. If you don't receive an email within 24 hours, go to Agreements, Tax, and Banking to view your bank details and make sure the update was processed successfully.

When will payments be made to my new bank account?

Although you may update your banking at any time, payment processing for the next scheduled payment date generally occurs throughout the first three weeks of Apple’s fiscal month. Banking updates that occur after monthly payment processing has begun will be applied to future payments during the following month’s payment cycle.

How can I find out which bank account will receive my payments?

You can see which bank account you’ve set up to receive payments in Agreements, Tax, and Banking.

To do so:

  1. Go to Agreements, Tax, and Banking.
  2. Click Edit in the Bank Info column for one of your agreements. You’ll see the name of your current bank and the last four digits of your bank account number.
  3. For full details, click the View/Edit Existing Bank Account link.
  4. If you don’t need to make any changes, click Cancel when you’re done reviewing your information.

What do I do if an Apple banking partner requests additional documentation so I can receive payments?

You may be required to provide additional documentation to receive payments in certain territories. If an Apple banking partner needs more documentation than what you provided, they'll reach out to you directly. Let us know if you'd like us to verify the request from the Apple banking partner before you send them the requested documents.

Who can add or edit bank account information?

iTunes Connect users with the Admin or Finance role can add or edit bank account information. If you’re not sure if you have the Admin or Finance role, check Users and Roles.

When you add bank account information, we ask you to certify that you’ve provided accurate bank account information and that you're authorized to provide it.

What do I do if my banking information update takes longer than 24 hours to process?

If your bank account information is still processing after 24 hours have passed, check to make sure no required tax information is missing.

U.S. tax forms are required for all agreements that cover the United States. If you're based in Australia or Canada, you must also complete the forms for those territories in Agreements, Tax, and Banking.

Processing will finish after you provide all missing tax information.

Why can't I update my banking information?

Banking information can be edited at any time, with a few exceptions:

  • If changes to your agreements or banking information are still processing, you won't be able to make other changes to your banking information until that's complete. Allow 24 hours for changes to be processed.
    • From time to time, system maintenance is required on iTunes Connect. During this time, usually less than five hours, you won't be able to update your banking information.

What does the Bank Country field mean?

This is where your bank branch is located. For example, if you have a bank account in London, you’d see the United Kingdom in this field, even if the bank’s main headquarters is in a different country.

What is a SWIFT code?

A SWIFT Code is a unique identification code for a particular bank provided by the International Organization for Standardization (ISO). These codes are used when transferring money or information between banks, especially for international wire transfers.

Why isn't my local clearing or SWIFT code being accepted?

Make sure you've entered your local clearing or SWIFT code correctly, including any leading zeros.

Don't enter a SWIFT code if you're asked specifically for a clearing code or other type of number.

Some local clearing or SWIFT codes aren't yet recognized by our banking systems. If possible, use a supported local clearing or SWIFT code instead. It can take up to several months to add support for additional local clearing or SWIFT codes. If you'd like us to verify or attempt to add support for your bank, let us know and include your bank details.

What do I do if I don't see my branch location on the list?

Make sure your U.S. ABA routing number is correct. This number will be printed on the bottom of the checks for your account. You can also contact your bank to verify the correct ABA number for your account.

Also, not all locations for every U.S. bank are available. Use another branch location instead if this is the case.

Payments sent to U.S. banks in USD require an ACH routing number. This must be a domestic payment method. If you provide an international wire routing number, your payments will fail.

Why isn't my Canadian Bank Transit Number being recognized?

There are two formats for Canadian transit numbers: electronic and paper. You must enter the nine-digit electronic routing number when providing your bank information. This number is made up of a leading zero, a three-digit financial institution number, and a five-digit branch transit number.

For example, if the institution code for the Bank of Montreal was 001 and the branch transit number was 00011, then the electronic transit number would be entered as 000100011 in iTunes Connect. Note that payments sent to CA bank accounts with CAD currency are processed by the local clearing system, not by international wire. Verify with your bank that the transit number provided will allow ACH-type payments to your account.

What do I do if my bank isn't available?

If your bank doesn't appear to be available on iTunes Connect, make sure you're entering the correct type of bank code. Some countries have more than one type of code available. In many cases, you should enter the local clearing code instead of a SWIFT code.

When searching for your bank, use the "contains" option from the Bank Name menu. This ensures the most possible matches. If you still can't find your bank, in most cases we can't send payments to that bank.

Should I provide intermediary or correspondent bank information?

No, don't provide information for an intermediary or correspondent bank. Provide information only for your own bank.

Can I use “further credit to” instructions provided by my bank?

No, usually these instructions are only provided by banks or investment firms that don’t have their own bank routing number. We don’t support payments to banks or institutions that don’t have their own routing number.

You’ll need to use a bank account that doesn’t need any of the following types of instructions:

  • For benefit of
  • For final credit
  • For further credit
  • Further credit to

Why am I getting a "Please enter a valid bank account number" error message?

Some bank account numbers have leading zeros. Be sure to include all leading zeroes when entering your banking information on iTunes Connect.

Your bank account number and your IBAN are two separate numbers. Don't enter your IBAN into the bank account number field.

What’s an IBAN?

An IBAN (International Bank Account Number) is used for payments to bank accounts in Europe and certain other countries. When you open an account in these countries, your bank is required to provide you an IBAN in addition to your local account number.

If you don't know your IBAN, ask your bank.

Does the Account Holder Name field have to match the Legal Entity Name field?

No, the account holder name for your bank account doesn’t have to match the legal entity name for your agreement.

The information you provide for the Account Holder Name field, though, should exactly match the name your bank has on file for your account. Make sure this is correct to avoid any issues with your payments. If you’re not sure what name your bank has on file, check a recent bank statement or ask your bank.

What alphabet can be entered in the Account Holder Name field?

Use only the English alphabet in the Account Holder Name field.

However, if your bank country is Japan and your bank account currency is Japanese Yen, katakana characters are supported as well.

What should I choose for the Bank Account Currency field?

Use the primary currency of your bank account. This will usually be the currency shown for your bank balance in your bank statements.

Note that most bank accounts only accept a single currency. Don’t enter a currency you’re not sure your bank account supports. If you have any questions, ask your bank.

What do I do if my primary bank account currency isn’t available for the Bank Account Currency field?

If your primary bank account currency isn’t listed, check with your bank to find out which of our supported currencies they can accept.

Note that currencies are listed alphabetically, according to International Organization for Standardization (ISO) currency codes. You may want to double-check that your primary currency isn’t already listed.

It’s unlikely that your bank won’t accept any of the available currencies. If that’s the case, though, use a different bank account.

What does the message "The account you provided does not accept payments” mean?

Some bank accounts can’t receive incoming funds electronically. We don’t support those bank accounts. You’ll need to provide a bank account that can accept payments electronically.

Do I have to add my bank account again after requesting an amended agreement?

No, we'll transfer your bank account information to the new agreements within 24 hours.

If you're switching from an individual bank account to a company account, though, you'll need to add your new bank account information in Agreements, Tax, and Banking.

How can I switch from an individual bank account to a company account?

Add your new company bank account information to your new agreements in Agreements, Tax, and Banking and make sure that your U.S. tax forms are correct for all agreements.

What do I have to do before I can make content available on the iTunes Store?

Before you can make content available on the iTunes Store, the following items need to be in place:

Note: You can verify your user role in Users and Roles.

Why are tax forms required?

The requirements to complete tax forms are usually imposed by the local taxing authorities in the territories where we are doing business. In territories where tax forms are required, the failure to submit the necessary forms may subject you or your company to penalties as well as additional taxes. In certain circumstances, you may not be paid until we receive the completed tax forms and documentation. In territories where submitting tax forms is optional, the consequences of not completing the necessary form may result in taxes being withheld, sometimes at a higher than normal withholding tax rate.

Where are tax forms required?

Tax forms are generally required on the US Store. Tax forms may be required to sell on the Canada and Australia stores. For the remaining territories, tax forms are generally not required. To view which forms are required, view your contracts within Agreements, Tax, and Banking.

How do I complete tax forms?

All tax forms, instructions, and an FAQ are available in Agreements, Tax, and Banking on iTunes Connect.

What is a U.S. Tax ID Number (TIN)?

For an individual, a U.S. Tax ID Number (TIN) is either their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN). You can get more information about ITINs on the IRS website.

For a business entity, the U.S. Tax ID is an Employer Identification Number (EIN) assigned to sole proprietors, corporations, limited liability companies (LLC), partnerships and other entities. You can get more information about EINs on the IRS website.

How do I get a U.S. Tax ID Number (TIN)?

For an individual, you can learn about getting an Individual Taxpayer Identification Number (ITIN) on the IRS website.

For business entities, you can get an Employer Identification Number (EIN) by applying to the IRS in the following ways:

  • Telephone: Call the Business & Specialty Tax Line at (800) 829-4933 (U.S. applicants) or (267) 941-1099 (international applicants).

  • Online: Learn about EINs on the IRS website. (Only for entities located in the United States or in U.S. territories.)

  • Mail or Fax: Learn about EINs on the IRS website.

Does where I'm located affect which U.S. tax forms I need?

Yes. In most cases, a form W-9 is required if you're located in the United States, or if you are a United States Person.

If you are located outside the United States, the W-8BEN or W-8BEN-E may be required.

Why isn’t my U.S. Tax ID passing verification?

Here are the most common reasons for failing Tax ID verification:

  • The U.S. Tax ID Number (TIN) was entered incorrectly.
  • The legal entity name was entered incorrectly. The legal entity name on your account must exactly match U.S. Internal Revenue Service (IRS) records, including spaces and punctuation. If you are using an EIN, make sure that your legal entity name matches the one on the letter the IRS sent you when you signed up for your EIN.
  • Your Tax ID isn’t included in the IRS database yet. It can take a few weeks for the IRS to add your Tax ID to their records.

Are there any tips available on completing the W-8BEN or W-8BEN-E?

Yes. Near the top of the page in iTunes Connect where you electronically complete and submit the W-8BEN or W-8BEN-E, you can access a PDF with tips on completing this form.

Where do I send U.S. tax forms?

If you are submitting your W-9 for the first time, you are required do so through iTunes Connect. Do not send copies of what was submitted online.

If you have completed the W-8BEN or W-8BEN-E online and need to send the signed, completed form in or if you need to update your U.S. tax information, send completed U.S. tax forms with a cover letter containing your contract number and iTunes Connect username to vendortax@apple.com.

If you are unable to submit the form via email, you can mail the completed, signed form to the address below. Do not send duplicate copies of what was submitted via email.

 Apple Inc.
 MS: 580-GL
 12545 Riata Vista Circle
 Austin, TX 78727
 USA

Am I required to complete U.S. tax forms?

In most cases, yes. U.S. tax forms are generally required for agreements covering the U.S. iTunes Store.

How do I update my U.S. tax information?

You can't update tax information directly on iTunes Connect.

To make updates to your tax information, complete and sign the appropriate Form W-8 or Form W-9. Include a cover letter with the Apple ID that you use to sign in to iTunes Connect and email the cover letter and completed, and signed U.S. Tax Form to vendortax@apple.com.

If you are unable to submit the form via email, you can mail the completed, signed form to the address below. Do not send duplicate copies of what was submitted via email.

 Apple Inc.
 MS: 186-GL
 12545 Riata Vista Circle
 Austin, TX 78727
 USA

When will my information be updated after I send in paper U.S. tax forms?

Agreements, Tax, and Banking on iTunes Connect does not display updated information provided with paper U.S. tax forms sent to Apple. You will continue to see the information you originally provided online even after we have your updated information on file. All information will be updated as you have requested if we have received clear information. We will notify you if there is a question or concern with an updated paper form.

Am I required to upload Australian tax documentation?

If you are registered and/or based in Australia, you must upload a copy of your ABN and GST registration. Failure to upload these tax documents will prevent us from paying you for sales made in Australia. If you are not based in Australia, nor registered for GST in Australia, you are not required to upload a copy of your ABN or complete any other Australian tax documentation.

Can I email you my ABN number? (Australia)

No. We do not accept email of the ABN number. You can either obtain a screen shot from business.au.gov (look to the right of the screen for "ABN Lookup") or provide a scanned copy of your Australian Business Register (if you have one). You must upload the electronic evidence of your ABN (either a PDF or JPEG image) within Agreements, Tax, and Banking.

What are the withholding tax rates for Australia and New Zealand?

Withholding tax rates for Australia are available on the Australia Tax Office website. Proceeds from the sales in New Zealand are also subject to applicable Australian withholding tax rates.

Am I required to complete the Japanese tax forms?

No. If you are based outside of Japan, you may complete Japanese tax forms in order to take advantage of any reduced withholding tax rates.

What forms am I required to complete to seek tax treaty rates for sales in Japan?

When based outside Japan, the forms required to seek tax treaty rates depends on where you are located:

US:

  • Two (2) original (no photocopies) and signed Form 3s
  • Two (2) original (no photocopies) Form 17s
  • An original IRS Form 6166 (Form 8802 must be completed and sent to the IRS. The IRS will in turn send you the Form 6166).

UK/France:

  • Two (2) original (no photocopies) and signed Form 3s
  • Two (2) original (no photocopies) Form 17s
  • An original Certificate of Residence, stamped by the local tax authority

All Others:

  • Two (2) original (no photocopies) and signed Form 3s

What Japanese tax forms am I required to complete if I am located in Japan?

If you are based in Japan, the Japanese Tax Authority does not require you to complete any tax forms.

How do I obtain the applicable Japanese tax forms?

You can obtain Japanese tax forms in the following manner:

  1. Go to Agreements, Tax, and Banking.
  2. Access the relevant contract(s) covering Japan.
  3. Click on the link pertaining to Japanese tax forms.
  4. On the following page, complete the forms presented online. When complete, iTunes will send you the tax forms with the information you entered populated in all copies of all forms. Follow the attached instructions to download, sign and send the completed forms.

How do I complete the Japanese tax forms?

To help you complete the forms properly, step by step instructions have been included with the tax forms on iTunes Connect. Follow the instructions carefully. Tips to complete the tax forms are also available for download at the top of the page where you complete the information on iTunes Connect. Once you have submitted the information on iTunes Connect, you will receive the forms to print, sign and send to iTunes K.K.

Can I fax or email you my Japanese tax forms?

No. The original Japan tax forms with your original signature must be mailed to Apple. The Japan Tax Authority only accepts original documents with original signatures. Photocopies, facsimiles, emails or electronic versions of any kind will not be accepted.

Where do I send completed Japanese tax forms?

Original completed and signed Japanese tax forms should be sent to:

iTunes K.K.
c/o Apple Inc.
MS: 198-2RA
12545 Riata Vista Circle
Austin, TX 78727-6524
USA

What do I put in Section 1 of Form 3?

You do not need to complete Section 1. Section 1 will be completed by Apple. Apple will then submit your forms to the Japan Tax Authority for approval. iTunes Connect will assist you in completing the required sections of the Japan Form 3.

What is the 'Applicable Law' and 'Effective Date' to put in Section 7 of Form 3?

You do not need to complete Section 7. Section 7 will be completed by Apple. Apple will then submit your forms to the Japan Tax Authority for approval. iTunes Connect will assist you in completing the required sections of the Japan Form 3.

I sent in my Form 8802 to the IRS a while ago, but I haven't gotten my 6166 yet. What do I do now?

The US Internal Revenue Service (IRS) advises that you apply for Form 6166 at least 45 days before the form is needed. When you apply, you must include full payment of the user fee. Once Form 8802 has been processed, the IRS will send the Form 6166 to you. To inquire about the status of your application, you can contact the IRS at: 1-215-516-2000.

The name on my Form 6166 does not match the name on the Japanese tax forms. Is this a problem?

The names on all the forms must match the name you used for your agreement(s) with Apple, or your forms will generally be rejected by the Japan Tax Authority. If the name on your Form 6166 differs from the name you accepted the agreements with, you can attempt to fill out your tax forms (Form 3/Form 17 as applicable) in a manner that addresses all names. For example, the name you used to accept your agreements, with a dba name that matches the Form 6166 ('name per agreement' dba 'Form 6166 name'). By following this procedure, the likelihood of the Japan Tax Authority accepting these forms will increase.

My Japanese tax forms were approved -- How can I get a refund of the overpaid taxes?

Taxes withheld by iTunes K.K. are paid to the Japanese tax authorities. Any taxes withheld prior to the date your submitted tax forms were approved by the Japan Tax Authority are not eligible for refund through Apple. You may be able to seek a refund directly from the Japanese government. If you cannot get a refund, U.S. entities may be able to credit or deduct this on your U.S. tax return. Consult your tax adviser regarding your specific situation.

How do the VAT changes in the European Union affect my tv wholesale prices?

VAT will increase across the European Union starting January 1, 2015. Starting on that date, VAT will be based on the customer’s country of residence. Currently, the effective VAT rate on television shows distributed through the iTunes Store is the same across all EU territories, but following the change, VAT rates will vary.

As a result, wholesale prices for television in these territories will change.

I am an Irish Entity - do I need to charge Apple Irish VAT?

Apple Distribution International has exporter status under Irish VAT law and is entitled to purchase from you with no charge of Irish VAT. A copy of the current Apple Distribution International authorization from the Revenue Commissioners in this regard is available to you here.

For additional reference, a pre-2015 version of the Apple Distribution International authorization from the Revenue Commissioners is available here.

When can we begin uploading content?

You can begin encoding and uploading content as soon as you have agreed to one or more contracts in Agreements, Tax, and Banking. To begin encoding and uploading your content, you will need to download iTunes Producer from Resources and Help.

NOTE: Once content has been uploaded, it must clear the quality assurance review (which can take up to 30 days). You can check the status of a particular piece of content by viewing the Status column in My Music, My Movies, My TV Shows, My Music Videos, or My eCopy. Your content will only appear on the iTunes Store once it has completed the quality assurance process and your contract for that territory is In Effect. This is indicated by your contract appearing in the Contracts In Effect section of Agreements, Tax, and Banking.

What happens if my current contracts expire?

If you fail to sign new iTunes agreements when your current contracts expire, all content on the iTunes Store(s) corresponding to the expired contract territories will become unavailable. In order to make your content available on those iTunes Stores, you will need to request a new contract in Agreements, Tax, and Banking. If all your current iTunes agreements expire without being renewed, you will lose access to the majority of iTunes Connect.

How can I enter into the latest contracts?

You can request contracts in Agreements, Tax, and Banking on iTunes Connect.

In the Request Contracts section at the top of the page, select the correct Legal Entity from the drop-down and click Request for the appropriate contract region. If you need to add a new legal entity, you may do so by clicking the "Add New Legal Entity" button.

You are now able to review and agree to contracts directly from iTunes Connect. Once you have checked the box indicating that you have read and agree to the contract, click submit. A copy of the contract in PDF format will be sent to the email address associated with the Apple ID you logged in to iTunes Connect with.

Note: You no longer need to sign and mail hard copies to Apple. This PDF is for your records.

Can I edit the Apple ID I use to sign in to iTunes Connect?

No. You cannot edit the Apple ID you use to sign in to iTunes Connect. You can only edit your first name, last name, and your email address as part of your personal details for your user profile in Users and Roles.

How do I create other iTunes Connect users tied to my content provider and edit information for current users?

You can do so by using Users and Roles section on iTunes Connect. If you are an Admin iTunes Connect user, you can create, edit and remove users of your provider’s iTunes Connect account. You can also manage the roles, territory access, change username or email information and assign email notifications to your current users.

You can create a new iTunes Connect user by clicking on the + button within the Users and Roles section. You can edit an existing user by clicking on the Edit button at the top-right of the page. You cannot edit your own user role or territory access but must have another Admin user for your content provider do this for you.

Enter the corresponding information for the user your wish to create or edit. The username you create is case sensitive and we recommend you use the user’s email address as the username. If the username that you choose already exists on another content provider account, you will not be able to use it again. If the username is already in use for another Apple account, an iTunes account, for example, you will be warned but will still be able to use this information; you would just need to sign in to iTunes Connect with your current username and password for that account. Your new username is called your Apple ID.

You will also be in charge of assigning roles, access and notification types to the new user.

Role Descriptions:

  • Admin: Access to all of iTunes Connect. Only Admin users can create, edit or delete other iTunes Connect user accounts. This role should be assigned to those in your organization who should have access to all iTunes Connect functionality, as well as the responsibility of administering other iTunes Connect user accounts.
  • Finance: Access to the Financial Reports as well as the following: Agreements, Tax, and Banking, Sales and Trends, and Catalog Reports. Depending on your contract, they will also have read-only access to My Music, My TV Shows, My Movies, My Music Videos, and My eCopy. Finance users can only edit their own account personal information (first name, last name, Apple ID, email address) and notification selections. This role should be assigned to those in your organization who should have access to sales reports and to provide/view your organization’s financial information.
  • Technical: Access to make content changes by filing tickets as well as accessing important iTunes technical and delivery information within the Advanced Specifications. Technical users also have access to the following*: iTunes Producer, Tickets, Transporter and Catalog Reports. Technical users can only edit their own account personal information (first name, last name, Apple ID, email address) and notification selections. This role should be assigned to those in your organization who should have access to set up, deliver and manage content.
  • Legal: Access to Agreements, Tax, and Banking. The legal role cannot be assigned during iTunes Connect user account creation. To assign the Legal role to a new user, they must first be assigned another role, and validate their account. After their account has been validated, an Admin user can assign them the Legal role.
  • Sales: Access to daily and weekly reporting, marketing and ad campaigns. Sales users also have read-only access to Catalog Reports.
  • Read-only: Depending on your contract, they will have read-only access to My Music, My TV Shows, My Movies, My Music Videos, My eCopy, and Tickets. A Read-only user will also have access to the Catalog Reports on iTunes Connect. This role should be assigned to those in your organization who should have access to inspect the status of, but NOT initiate changes to, content.
  • Encoder: Access to the advanced specifications and Transporter*. This role should be assigned to encoding house contacts authorized to deliver content on behalf of your organization. It is designed for users to be able to obtain updated versions of iTunes delivery software, as well as the corresponding specs.

    Note: the sections available to your organization may be a subset of those listed in each role description above.

When creating a new user, be sure to provide a valid email address, as this will be the email address we send your notifications to.

Notification Descriptions:

  • Content: Send email notification when your content has been rejected.
  • Agreements: Provides email alerts with contract status updates (for example, contract expiration warnings) or if more contract information is needed.
  • Financial Reports: Provides email alerts when finance reports are available for download on iTunes Connect.
  • Payments: Provides email alerts when payments to your bank are returned.
  • Preorder Reports: Send email notifications assets are missing for XML-only preorders. These alerts will be sent eight days, five days, and three days prior to the release date of the preorder.
  • TV Notifications: Sends email notification when a TV season has all episodes delivered ("mark complete request").
  • Failed Upload Reports: Send email notifications when your content fails to upload to iTunes.
  • Weekly Upload Reports: Send email for content that has been uploaded to iTunes during the week.

How do I change account permissions and roles for my iTunes Connect users?

Users and Roles allows you to control who in your organization has access to the various iTunes Connect sections. From this page, you can view users, create new users, and delete or modify existing user roles and notifications.

How does a user activate their iTunes Connect account and sign in for the first time?

New users must complete the following steps:

  1. To activate the account and create a password for iTunes Connect, the user must click the activation link in the verification email.
  2. The user will then be able to create their password.
  3. New users must provide their date of birth as well as a secret question and answer. This information will allow them to reset the password in the future.
  4. To access iTunes Connect, new users must accept the iTunes Connect Terms of Service.
  5. After accepting to the iTunes Connect Terms of Service, new users will be directed to the iTunes Connect homepage.

My colleague's Apple ID or password doesn't work on iTunes Connect. How can we fix it?

Apple IDs and passwords are case-sensitive. If a user forgets their Apple ID or password, they can look up the Apple ID and reset the password using the Forgot Password link on iTunes Connect. The new password applies to iTunes Producer as well as iTunes Connect.

How can I create a new user on iTunes Connect?

Only users with the Admin role can create new user on iTunes Connect. To do so, click the + button in Users and Roles and provide the first name, last name, and email address of the new user. The email address entered will be the user's Apple ID. You must also assign a role and select the notifications for the user. A notification email will be sent to the new user's email address, which includes a link to activate the account and create a password on iTunes Connect.

To create a new Legal user, an Admin must first assign the new user another role. After the new user has validated their account, an Admin can then assign them the Legal role.

How can I delete an iTunes Connect user?

Only the iTunes Connect users with the Admin role can delete other users. To do so, select the user in Users and Roles, then click Delete User. You can also delete multiple users at once by clicking Edit in Users and Roles, selecting the checkbox next to each user’s name, then click Delete. Note that you can't delete your own account. Another user with the Admin role can do it for you.

When/how will I receive financial reports?

Financial reports are distributed once a month and are available for download through Payments and Financial Reports on iTunes Connect. Financial reports for the previous month’s earnings are available in iTunes Connect by the end of the current fiscal month.

What days do my Financial Reports cover?

To see the days included in a monthly financial report, access Apple's fiscal calendar from within Payments and Financial Reports.

Which countries do my Financial Reports cover?

To view the countries covered by each report, hover over the respective Region.

What calendar are Payments and Financial Reports based on?

Payments and Financial Reports uses the Apple Fiscal Calendar, which can be found here.

Which users can access Payments and Financial Reports?

iTunes Connect users that are set up with either the Finance or Admin role can access Payments and Financial Reports on iTunes Connect and can also download financial reports.

How can I setup a new user to access Payments and Financial Reports?

You can create a new user in Users and Roles on iTunes Connect. You must be an Admin user to create new accounts. iTunes Connect users with either the Admin or Finance role will be able to access Payments and Financial Reports.

Do I get notified when my financial report is on iTunes Connect?

Notification that a new financial report is available for download is emailed to iTunes Connect users who have elected to receive Financial Report Type Notification emails for the corresponding territory.

Technical users can elect to receive these notifications, though they will not be able to access the reports unless they also have the Finance or Admin role.

How do I change or add the contact person to receive notification that reports are on iTunes Connect?

You can add notification types using the Users and Roles section of iTunes Connect. There you may edit, delete, or create a new user account and set up the roles and notifications for that user.

To receive financial report notifications select the Financial Report Type notification for the intended region. All users can modify their own notification selections. You must be an Admin user to make these changes on behalf of another user.

When will I get paid?

Payments are made no later than thirty (30) days following the end of each monthly period. To receive payment, you must have provided all required banking and tax information and documentation, as well as meeting the minimum payment threshold.

If your bank and bank account currency is listed in this table, you must exceed a minimum payment threshold of $10 USD. All other bank countries and bank account currencies must exceed a minimum payment threshold of $150 USD.

Bank Country Bank Account Bank Country Bank Account
AD EUR IS EUR
AN EUR IT EUR
AT EUR JP JPY
AU AUD LI EUR
AZ EUR LT EUR
BE EUR LU EUR
BG EUR MC EUR
CA CAD ME EUR
CC EUR MM EUR
CH CHF MQ EUR
CH EUR MT EUR
CY EUR NL EUR
CZ EUR NO EUR
DE EUR NZ NZD
DK EUR PL EUR
EE EUR PM EUR
ES EUR PT EUR
FI EUR RE EUR
FR EUR RO EUR
GB EUR SE EUR
GB GBP SG SGD
GF EUR SI EUR
GP EUR SK EUR
GR EUR SM EUR
HK HKD US USD
HU EUR VA EUR
IE EUR YT EUR

What are the payment dates?

The payment date is the date the payment leaves Apple's bank. Your bank may or may not credit those funds to you on the same day.

We present the payment date in Payments and Financial Reports. For past payments, we display the value as "Paid." For any scheduled future payments, we display the date as the "Expected Payment Date."

How are payments made?

All payments are made by Electronic Funds Transfer. When available, payments are sent by low value ACH, as opposed to high value wire transfer.

Apple's bank will consolidate payments for different financial reports when possible, generally resulting in a single payment for all earnings each month the requirements for being paid have been met.

What is an ACH payment?

The term "ACH" (Automated Clearing House) payments is used in reference to low value payments. You can view the payment method used for a particular payment to you on the Payment Page in Payments and Financial Reports.

Can I get paid if my contract is not fully processed and activated?

Without an In Effect contract, you will not have any earnings. Sign the relevant contract(s) and supply banking information and all applicable tax information as early as possible. There is some processing required by Apple so your agreement will not be activated immediately. We suggest taking these steps as soon as possible, even while in the process of preparing your content for delivery.

Are payments made before my financial information is complete?

No. Payments can only be made after all required documentation has been received and your contract is In Effect. If the required banking and tax information is incomplete, or has not been received by Apple, payments cannot be made.

You can review the processing status of your agreement in Agreements, Tax, and Banking on iTunes Connect.

Can I split payments for my sales?

Apple accepts one bank account per Financial Report currency and makes one payment to that account during each monthly payment cycle if all requirements for payment have been met.

What is the exchange rate applied to my payments?

The exchange rates used to convert report currency to your bank account currency is established by our bank and, due to Apple's volume, is generally a more favorable rate. The rates are typically the spot rate on the date of payment and no more than three business days prior to the date the proceeds are received into your account.

The exchange rate used to convert each report currency to the currency of your bank account is displayed on the Payments page in the "FX Rate" column.

Why does the Bank Account presented with a payment differ from the Bank Account I have setup to receive payments?

Payments are sent to the bank account on file at the time a payment is processed. Depending on the timing of your bank account update, a payment could have been in process at the time you updated your banking information. In such instances, the bank account a payment was made to will differ from the account you currently have on file.

Why didn't I get paid? What are the requirements?

Payments are made within 30 days of calendar month end if both of the following conditions are met:

  • All documentation is complete, including any required banking and tax information.
  • The payment threshold of USD $150 has been exceeded.

If you have not received a payment for a given month within 30 days after the end of the month, confirm that all documentation has been completed and provided. Also, confirm that the cumulative amount owed exceeds USD $150 by converting reported amounts using current exchange rates.

Do I need to invoice Apple to receive payment?

Invoices are not required in order to receive payment from Apple. Content Providers may have invoicing requirements in accordance with local laws and statutes. It is your responsibility to consult with your own legal and tax advisors with respect to any invoice requirements you are subject to.

Content providers may send a soft copy of the invoices by using Contact Us.

Use the following billing address:

Apple Distribution International
Hollyhill Industrial Estate
Hollyhill
Cork, Ireland
VAT: IE9700053D

Send hard-copy invoices to:

iTunes Invoicing
Apple Operations Europe
Apple Distribution International
Hollyhill Industrial Estate
Hollyhill
Cork, Ireland

Can I download my financial reports without using iTunes Connect?

Yes, we have a command line tool, Reporter, available for you to quickly download all your needed reports. You can use it for both, your sales and financial reports.

What is Reporter?

Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.

How can I download my financial reports if I have multiple providers linked to my Apple ID on iTunes Connect?

You can still download all financial reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command line tool, Reporter.

How can I read my Financial Reports?

Your financial reports are presented as groups of transactions, displayed in distinct rows. Each row represents a unique combination of a book, transaction type (product type identifier), price (proceeds/customer Price), store, sale or return and promo (if applicable). Each of the columns reference different aspects of a group of transactions. The columns presented are detailed in the Payments and Financial Reports Guide.

Why don't I see payments prior to July 2010?

iTunes Connect is displaying payment information for payments made beginning with the July 2010 reports. Prior payment related information is not available.

What do the Name and Number combinations in the dropdown at the top of Payments and Financial Reports represent?

If you see multiple Name and Number combinations in a drop down menu at the top, it indicates that more than one Legal Entity has been associated with the account. Each option for selection corresponds to different Legal Entity that has been reported to and/or paid.

What does the Earned amount represent?

The earned amount represents the proceeds, net of commission, in a given period for the region and revenue type displayed. The amount will agree to the total of the associated financial report.

What is the difference between "Total Owed" and "Proceeds?"

Total Owed displays the estimated amount owed to you in the currency of each reported region and revenue type.

Proceeds is an estimate of the amount due based on converting the amount owed to your bank account currency. The actual payment may differ from the proceeds based on variances in foreign exchange rates as well as reductions for applicable withholding taxes.

What does the Balance Carried Forward amount represent?

Balance Carried Forward is made up of any prior period amounts unpaid (or returned) and carried over to the current period.

What does the withholding tax amount represent?

The withholding tax displayed represents amounts withheld by Apple and remitted to taxing authorities in accordance with government requirements specific to the territory.

Withholding tax is specific to particular stores where transactions occurred and/or where payments are being distributed by Apple. Withholding taxes can vary based on your location, the completion of any optional tax forms and the tax treaties entered into by your country.

What does the Input tax amount represent?

Amounts added to your payment to meet your tax requirements in certain countries. For example, Goods and Services Tax (GST) generally applies if you are either based in Australia or based outside of Australia but registered for GST.

How can I download Financial Reports?

Financial Reports, which include payment and other financial information, are available in Payments and Financial Reports on iTunes Connect.

Click on Create Report on the top right corner, select All Regions or choose individual region and click Create Reports and download them once it completes.

What is the best way to open the financial report? I seem to be having technical issues.

If you are using macOS, the reports will be downloaded and opened automatically.

If you are using Microsoft Windows, read the information below:

  1. Click the download button. Your browser will ask you whether it should open or save the report.
  2. Click on the save button when the dialog box appears.
  3. Once you download the file (xxx.txt.gz), double click and WinZip should extract it. Once extracted you will have a tab delimited text file (xxx.txt). If your system does not know how to open it, it will present you with a dialog box and the list of applications to choose from. You should select WinZip or anything equivalent to WinZip to extract the file.
  4. Launch Excel.
  5. Go to File > Open then select the file. The Import Wizard will start.
  6. In the Original data type box, select "Delimited" and click Next.
  7. In the Delimiters box, select "Tab" and click Next.
  8. Select the column that has UPC, ISRC, Vendor Identifier by holding the shift key and clicking the columns. Once selected, in the top right hand box called Column Data Format, select "Text". The label above those three columns will change from General to Text. Click Finish.
  9. Once the file has opened, save the file as an Excel Workbook.

What are the currencies associated with Financial Reports?

There is a single currency for earnings associated with each Financial Report. You can see the currencies associated with each Financial Report on the left side of Payments and Financial Reports.

Why does my financial report show sales where the royalty is zero?

A line item will have a zero value if you elected to waive royalties for a particular product. Examples include, but are not limited to, the Single of The Week, promotional content available a la carte, and certain code based promotions.

How can I identify CMA transactions versus regular transactions on my Financial Reports?

There is a Promo Code column in your financial reports used to identify certain transactions, including complete my album sales. Album sales resulting from CMA are marked as "CMA" while track credits are marked as "CMA-C". The Sale/Refund column will display an "R" for tracks being credited, while displaying an "S" for the albums completed.

Why does my Japan financial report show amounts lower than what I expect?

In accordance with the music contract, the royalties we pay in Japan may be adjusted due to Author's Rights we owe to collection societies, including JASRAC. The contracted royalty rates were based on the prevailing industry-wide royalty rates (currently estimated at 7.7% of retail price, calculated based on JASRAC's published rate). We adjust the wholesale prices based on any higher payments for Author's Rights that we are obligated to make as a result of the application of fixed minimum royalties imposed by Societies (including JASRAC) and/or based on applicable rates imposed by Societies other than JASRAC that are higher than the prevailing industry-wide royalty rates.

What does the Payment Returned amount represent?

When a payment made to you is returned, you will see the return at the top of the page highlighted in red as an amount added to the cumulative balance of what you are owed.

Once you make any necessary banking updates to resolve the return reason, we will attempt to repay the returned amount along with all other amounts owed within two payment cycles of your banking update.

Why am I missing my Financial Report for a particular month?

If nothing was purchased in a region during a month, no corresponding report for that region will be generated for download on iTunes Connect.

Certain content on my Financial Report has an incorrect Label Name. Can I update this information?

Yes - you can update the label at any time by delivering an update. Reports after the update will reflect the new label.

I received a payment return notification email. What do I do?

Review your bank account information in Agreements, Tax, and Banking on iTunes Connect, and make updates to your bank information, as necessary, based on the return reason indicated in the email. Once you make any necessary updates, we will attempt to repay the returned amount along with all other amounts owed within two payment cycles of your banking update.

My payment was returned and I'm not sure what banking information should be updated.

The return message presented on iTunes Connect is based on information from your bank. This is the best information we have on why your bank did not process a payment. The return message may provide an indication of the updates to your bank account information required.

If it appears that your bank account information is correct and the return reason doesn't indicate what changes are required, try reaching out to your bank. Use the Bank Payment Reference Number presented with the returned payment to assist your bank in finding the returned payment. Once the return is found, your bank should be able to identify the action needed to allow you to be paid.

What is the Bank Payment Reference Number?

The Bank Payment Reference Number is a nine digit payment identifier communicated by Apple's bank to your bank at the time a payment is attempted. This is only displayed when a payment we've attempted to make to you is returned. You may be able to use the Bank Payment Reference Number to follow up with your bank to find out why a payment was returned and the corrective action necessary in order to successfully process payments to your account.

You should also review the return reason presented on iTunes Connect for further indication of the action you can take to ensure the next payment is successful.

Why is a returned payment message still displayed?

The returned payment message on the iTunes Connect home page will stay until you update your banking information, or a payment is successfully made to you during the following month’s payment cycle.

Why did I have a payment returned without receiving a notification email?

Payment return email notifications are sent to users who have opted in to receive "Payment" notifications from within Users and Roles.

How can I reconcile my financial reports to my payments?

Go to the Payments page in Payments and Financial Reports to reconcile financial report earnings to payment amounts. The reconciliation includes the following:

Beginning Balance: Any amounts unpaid (or returned) and carried over from prior periods.

Earned: Amounts earned in a given period which agrees to the financial report on the Earnings page.

Withholding Tax: Amounts withheld by Apple and remitted to taxing authorities in accordance government requirements specific to the territory.

Input Tax: Amounts added to your payment to meet your tax requirements in certain countries.

Adjustments: Typically not applicable. FX Rate: The exchange rate applied to the amount owed, to convert the payment to the currency of your bank account. Payment: All converted payment amounts are consolidated and paid to you by Apple's bank as a single payment. The amount paid by Apple is presented as the sum of the converted amounts by financial report currency.

Why doesn't the payment presented match the amount received in my bank account?

The amount paid on the Payments tab represents the amount our bank has sent to your bank. Payments can be subject to bank fees and transaction costs charged to you by your bank or intermediate financial institutions, reducing the amount when presented on your bank account. Payments indicated as wire transfers would generally be subject to bank fees and transaction costs.

Why am I not receiving Financial Report Notifications?

If financial reports are available for your account and you have not been receiving the related email notifications, confirm that your email address is entered accurately in iTunes Connect and that your user profile is set up to receive financial report notifications.

If these items are set up correctly, check your email client and/or spam filter to make sure the email address do-not-reply@apple.com is not being blocked.

Why do I see higher or lower sales for certain periods of time?

It's very common for sales to rise and fall over time, which will show up as periods of high volumes and low volumes in your downloads.

We can't comment on specific reasons why your download volumes might change over time or on other changes in customer behavior including redownloads, purchases, or refunds.

What can I see in Sales and Trends?

To access Sales and Trends, you need to have the Admin, Finance, or Sales role on iTunes Connect. If you're not sure you have one of these roles, check your role in Users and Roles. Here are the two main options in Sales and Trends:

  • The Sales pane displays a graph of high-level data. You can filter this data by territory, content, transaction type, and other dimensions. You can also select a custom time period.
  • The Reports pane gives you access to compressed ZIP files which contain more detailed data in spreadsheet format. Reports are available for specific days, weeks, months, or years.

Why do I see a message in Sales and Trends that my account is pending?

If you see a message that your account is pending when you go to Sales and Trends, usually your updated user role is still being processed. If you're still seeing this message after 24 hours, let us know.

Why can’t I see sales for a particular item?

That item may not be available on the store. Make sure you've accepted the latest agreements in Agreements, Tax, and Banking. If you've accepted the latest agreement, check the Pricing and Availability section and the status for your item on iTunes Connect.

Does the Store Currency filter convert currencies?

No, the Store Currency filter allows you to see your sales and units from customers that purchase your content with the selected currency, but it does not convert all of your sales to that specific currency.

Where can I get more information on Sales and Trends?

You can learn more in our iTunes Connect Sales and Trends Guide.

Why do some U.S. zip codes display fewer than five digits?

Some U.S. zip codes begin with 0. Some spreadsheet software truncates the leading 0 in the zip code, which can lead to zip codes that appear to have fewer than five digits.

Do customer numbers in my reports always stay the same?

Yes, customer numbers provided in detailed reports are unique for each vendor ID and don't change over the lifetime of each customer account. To protect customer privacy, though, these numbers are anonymized.

How can I identify refund transactions in my reports?

Sales and Trends reports show refunds by product. Refund transactions will have a negative value in the Units field.

Why am I seeing refunds for an amount that is less than the customer price?

Customers that paid for a Season Pass may get a pro-rated or partial refund to to factor in the content they’ve already received.

When do reports become available?

You can download reports at the following times:

  • Daily reports are available the following day.
  • Weekly reports are available on Mondays.
  • Monthly reports are available five days after the end of the month.
  • Yearly reports are available six days after the end of the year.

Summary Sales, Magazines & Newspapers Detailed, and Opt-In reports are available by 6 AM in the time zone for the agreement and territories covered by that report. Subscription reports (including the Subscription Event and Subscriber reports) are available by 8 AM.

If a report covers multiple time zones, availability will be based on the latest time zone covered by that report.

How do Sales and Trends reports define a day, week, or month?

Reports use the following definitions for periods of time:

  • A day starts at 12:00:00 AM and ends at 11:59:59 PM in the time zone for a territory.
  • A week starts on Monday at 12:00:00 AM and ends on Sunday at 11:59:59 PM in the time zone for a territory.
  • A month starts on the first day of the month at 12:00:00 AM and ends on the last day of the same month at 11:59:59 PM in the time zone for a territory.
  • A year starts on January 1 at 12:00:00 AM and ends on December 31 at 11:59:59 PM in the time zone for a territory.

Note that Sales and Trends reports aren't based on the Apple fiscal calendar.

What time zone is used for reports?

Report time zones are based on the territories covered by each agreement:

  • United States, Canada, Latin America: Pacific Standard Time (PST)/Pacific Daylight Time (PDT)
  • Europe, Middle East, Africa: Central Europe Time (CET)
  • Japan, Asia Pacific: Japan Standard Time (JST)
  • Australia, New Zealand, Papua New Guinea, Solomon Islands: Australian Western Standard Time (AWST)

If an agreement covers more than one territory, then reports will use the time zone with the latest time. Reports for worldwide agreements use PST/PDT.

Do yearly, monthly, and weekly reports include the daily reports?

Yes, these reports use the same data and include daily reports.

Why don't my Sales and Trends reports match up with reports from Payments and Financial Reports?

Sales and Trends reports include all transactions of the day. They are provided so that you can get next-day data on your business and use the standard calendar. Units and proceeds from Sales and Trends are only estimates and should not be considered final.

Reports from the Payments and Financial Reports section of iTunes Connect only include processed transactions and are based on the Apple fiscal period. Several factors impact the financial processing status, such as amount due, country of purchase, number of hours since purchase, content type, credit checks, and fraud rules. The payments in Payments and Financial reports are final.

Reconciling between Sales and Trends and Payments and Financial reports is not recommended due to these differences.

How long are reports available for download?

Full reports can be downloaded from the Reports pane as follows:

  • Daily, weekly, and monthly reports are saved for one year after they become available.
  • Yearly reports are saved indefinitely.

We don't store or regenerate reports for download after these time periods expire.

How do I open my downloaded reports?

Reports are downloadable as tab-delimited text (.txt) files compressed in gzip (.gz) format. To view a downloaded report:

  1. Unzip the compressed gzip (.gz) file by opening it or using a utility.
  2. Open the extracted tab-delimited text (.txt) file in a spreadsheet application.

Opt-In reports are password-protected ZIP files, with a new password generated for each download. You can view this unique password on the Reports page. To open these files, use a decompression tool that supports password-protected ZIP files.

Can I see reports for my old legal entity name after I switch to a new legal entity name?

If you have recently completed a legal entity name change, the new legal entity name has been set up as a new vendor with a new vendor ID.

Reports that are available for download will be reported separately under the new vendor ID. Information from multiple vendor IDs cannot be consolidated but previous reports are still available in Sales and Trends on iTunes Connect.

Why do my reports show some transactions with a negative amount?

We provide refunds if the customer experience was unsatisfactory due to content or quality.

Are the proceeds in the Sales and Trends reports final?

No, these are only estimates based on daily downloads. Your final proceeds can be found in Payments and Financial Reports.

Can I download my sales reports without using iTunes Connect?

Yes, we have a command line tool, Reporter, which you can use to automate downloads of your Sales and Trends reports or Payments and Financial reports.

How can I download my sales reports if I have multiple providers linked to my Apple ID on iTunes Connect?

You can still download all sales reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command line tool, Reporter.

What is Reporter?

Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.

What is the difference between a provider and an encoding house?

A provider is the content owner in direct contract with iTunes. An encoding house is contracted by providers to create metadata, encode content, and deliver content directly to iTunes. Encoding houses do not have a contractual relationship with iTunes. Note that the same company can act as a provider and an encoding house.

What is the difference between a provider account and an encoding house account?

The provider account is for iTunes Connect and day-to-day use. The encoding house account only works with Transporter.

What is Transporter?

Transporter is Apple’s Java-based command-line tool to validate metadata and assets and deliver them directly to iTunes. Partners must be approved by the Transporter qualification process in order to use this delivery method.

Delivery methods Aspera and Signiant are incorporated to provide fast and reliable transportation.

What are Signiant and Aspera?

Signiant and Aspera are third-party delivery methods used in Transporter to submit content. They aren't made by Apple. For more information, see the websites for Signiant and Aspera.

How do I run Transporter?

Because Transporter is a command line tool, it must be run from the command line. To run Transporter, make sure you are in the directory in which it is installed, then use the iTMSTransporter command at the command line. You can specify the command-line options and values that are described in the Transporter User Guide.

On which operating systems is Transporter supported?

Apple supports Transporter on the following operating systems:

  • macOS X 10.6 or later (64-bit system)
  • Microsoft Windows 7, 8, 10 or later (32 bit versions only)
  • Red Hat Enterprise Linux (64-bit system)

To install and run Transporter, you should have:

  • 150 megabytes (MB) of available disk space and 2GB of RAM
  • The Java Virtual Machine (JVM) version 1.8 or later
  • A 2048MB maximum heap size, by default

Where can I download Transporter?

If you are approved by the Transporter qualification process, you can download Transporter from the Tools section. You must be signed in to iTunes Connect in order to download Transporter.

For more information on the Transporter qualification process, contact us.

Is there a Graphical User Interface (GUI) version of Transporter?

Transporter is run through the use of the command line interface. Currently there is no GUI.

Can I build a Graphical User Interface (GUI) for Transporter?

Yes. Because Transporter is a command line tool, you can build a custom GUI for it and integrate it with your workflow.

How do I deliver content using Transporter?

Use Transporter’s upload mode to deliver your content to the iTunes Store in a pregenerated iTunes Store package.

To use upload mode, you must specify these command-line options:

-m upload
-f <dir | pkg>
-u username
-p password
-k kilobits_per_second *

*Indicates a required Aspera and Signiant-only delivery method option.

For more information about upload mode, refer to the Transporter User Guide.

How can I get a list of providers for whom I’m allowed to upload content?

To get a list of providers for whom you have permission to upload content, run Transporter in provider mode.

To use provider mode, you must specify these command-line options:

-m provider
-u username
-p password

For more information about provider mode, refer to the Transporter User Guide.

How do I get Transporter delivery logs?

You can get Transporter delivery logs by using the [-o output] option. You can use this option to specify the directory and filename to log output information, including timestamps. By default, Transporter logs output information to the console. If you specify a filename, Transporter logs the output to the specified file, as well as to the console. If you specify a relative path, Transporter logs output information in a path relative to the current working directory.

Apple recommends creating a log file, and using the [-v verbosity] option, every time you upload a package. When creating the log file, set the verbosity option to -v detailed or -v eXtreme. The log file is your receipt for the upload. Save the log file for a few weeks following your upload. If you continue to have problems you cannot resolve, send the entire log file to your Apple technical account manager so they can help you debug any problems.

What is a provider short name?

A provider short name is a Apple-defined single-word label to identify iTunes and iBooks partners. It is typically based on the company’s name and required for delivering content.

What does the error to sign in with an app-specific password in Transporter mean?

App-specific passwords are required if your Apple ID uses two-step verification. If you have two-step verification enabled, you may see these two notifications:

Please sign in with an app-specific password. You can create one at appleid.apple.com (-22910)

  • Your Apple ID is enabled for two-step verification, and you'll need to generate an app-specific password at appleid.apple.com. After you set that password, you'll have to use it whenever you sign in to Transporter.

Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com (-22938)

  • Your Apple ID is enabled for two-step verification and you've already generated an app-specific password for Transporter. Use that password to sign in to Transporter. If you forgot the password, create a new one at appleid.apple.com.

Can I work directly with Apple or should I use an aggregator?

Aggregators are experts in delivering content to iTunes. For a fee, they can correctly format and deliver your content to Apple’s specifications. View Apple-approved aggregators.

If you meet all application requirements, you can sign up to offer your content by working directly with Apple. If you don’t meet the requirements or if you have other operational or financial needs, it may be best to work with an aggregator.

What are the tools I need to create and deliver TV content?

You can find all of the available tools including Parallax Previewer, Parallax Exporter, and Transporter in the Tools section. You must be signed in to iTunes Connect in order to download Transporter.

How do I deliver a test file?

Take these steps:

  1. Use Transporter to deliver the test file to testtvprovider and use TEST_CONTAINER_ID as the container ID.
  2. Include the vendor ID or full Transporter log with test file details.
  3. After uploading a test file, submit a review request.

Keep in mind the following conditions for test files:

  • All test deliveries must be preapproved by your iTunes Technical Representative.
  • Test files delivered on external disk drives or via FTP are not accepted.
  • Test files are only accepted for the following:
    • Scheduled HD backfill
    • Assistance with troubleshooting workflow issues

How do I deliver specially priced or free episodes?

Metadata for specially priced or free episodes must be delivered by the Monday of the week before your launch date. When you deliver the episode asset, remove the product block entirely from the metadata. The product block is the part of the metadata XML that begins with <product> and ends with </product>.

If you need to redeliver the episode, make sure the redelivered XML also has the product block removed to ensure proper pricing of your content.

How do I troubleshoot network issues when delivering a package to iTunes?

Take the following steps:

  1. Go to Resources and Help to get the latest version of Transporter.
  2. Make sure all of the ports and IP addresses used by Transporter are allowed in your firewall or other routing equipment. You'll find this information in the Transporter User Guide, available in Resources and Help.
  3. Use Diagnostic Mode as described in the Transporter User Guide. If the diagnostics fail, Transporter will report the reason for the failure.
  4. If you're still unable to deliver your content, let us know.

How do I make an episode season-only?

You can set an episode to be season-only in Rights and Pricing in My TV Shows. You can also include a <bundle_only> tag, with a value of "true" in the product block of the XML.

What are the guidelines for a season description?

The season description should describe the events of a particular season. Don't use a generic description of the TV show. Don't include quotes or reviews from critics or publications.

For more information, see the iTunes TV Metadata Style Guide in Resources and Help.

How long can the series description be?

The series description cannot exceed 900 characters, including spaces and punctuation.

How do you create special characters?

Special characters must be encoded to appear on the iTunes Store. You can include accented characters in your metadata XML file as long as the file is in the iTunes required UTF-8 format. For more information and a complete list of all special characters, see the W3C website.

What’s a provider short name?

A provider short name is uniquely associated with each provider within the iTunes Store. Transporter uses the provider short name (together with the “–s” parameter) to link delivery of an episode with a specific provider.

The provider short name must be included in the metadata file and it must be capitalized correctly. If you don’t know your provider short name, let us know.

What is a Vendor ID?

A Vendor ID is a permanent, provider-generated value to uniquely identify an episode delivered to iTunes. This ID is used for tracking and reporting. Every episode in every season must have a unique Vendor ID. You cannot change, reuse, or duplicate Vendor IDs.

If you use an internal naming scheme to identify individual episodes, use it for the Vendor ID. If you do not have an internal naming scheme, use:

NETWORK_SERIES_EPISODEID

For example, the vendor ID for ABC’s “Grey’s Anatomy” episode 409 would be:

ABC_GREYSANATOMY_409

Note that the Vendor ID can only contain alphanumeric characters and underscore marks. It cannot contain spaces, dashes, ampersands, other punctuation, or symbols. The Vendor ID is case-sensitive and must not start with an underscore.

What is a Container ID?

The Container ID is a permanent, provider-generated value to uniquely identify a TV season on iTunes. This ID is used for tracking and reporting. Every season must have a unique Container ID. You cannot change, reuse, or duplicate Container IDs. Additionally, every episode must be delivered with the correct Container ID to attach it to the correct season.

If you use an internal naming scheme to identify individual seasons, use it for the Container ID. If you do not have an internal naming scheme, use:

NETWORK_SERIES_SEASON_SEASON#

For example, the Container ID for Season 4 of ABC’s “Grey’s Anatomy” would be:

ABC_GREYSANATOMY_SEASON_004

Note that the Container ID can only contain alphanumeric characters and underscore marks. It cannot contain spaces, dashes, ampersands, other punctuation, or symbols. The Container ID is case-sensitive and must not start with an underscore.

What is the difference between a Vendor ID and Container ID?

The Vendor ID identifies an episode in a season. A Container ID identifies a specific season, only. Both are used for reporting sales on a specific season or episode.

Note that both Vendor IDs and Container IDs must be globally unique and cannot be reused. For example, if a Vendor ID is already being used on one season, you cannot use that same Vendor ID on a different season.

How do I format my XML for delivery to iTunes?

Download the schema through Transporter and refer to the iTunes TV Package Specification.

What file type and codec is required for iTunes?

Apple ProRes 422 (HQ) or MPEG-2 is acceptable for TV content. Note that ProRes is preferred.

What is the iTunes package format and what should be included for a full delivery?

Episodes delivered to iTunes must be in a .itmsp package and include a metadata.xml, video source, .SCC captions (if required).

What is the QC (quality control) process for TV content?

  • For library content, there are two stages of QC (quality control) that together take roughly two weeks. During this time, we review a sample of the encoded files for errors. Since we don't review every single file, it's important that your internal team or encoding house thoroughly checks all content for errors before delivery. We also check for errors in the metadata and a 30-second preview from each episode.

    If we find one or more issues in one of the reviewed files, we assume that it is the case for all videos within the playlist.

  • For currently-airing episodes, QC often takes place after episodes are already available on the iTunes Store. This makes it especially important that your internal team or encoding house thoroughly checks all content for errors before delivery.

    If we find a QC issue during our review, we may remove the content from the iTunes Store. After you’ve resolved the issues, you can redeliver your assets.

How long does it take for a new provider to offer TV content on the iTunes Store?

The initial provider qualification requires at least five weeks of preparation and testing. It’s typically faster when you use an Apple-approved encoding house.

How long does it take to offer library content on the iTunes Store?

There are a few different requirements to consider:

  • Library seasons must be set up on iTunes Connect three Fridays before your sales start date.
  • Library episodes are due two Mondays before your sales start date. This deadline isn't affected by the deadline for library seasons.
  • Special pricing must be submitted to your iTunes Business Representative by the Monday before your sales start date.

How long does it take to offer currently-airing content on the iTunes Store?

Keep in mind the following requirements:

  • Currently-airing seasons must be set up on iTunes Connect three Fridays before your sales start date.
  • Currently-airing episodes are due by noon (local time) on the day-of-air.
  • Special Pricing must be submitted to your iTunes Business Representative by the Monday before your sales start date.

How long does it take for content to go live on the iTunes Store?

After the sales start date has been reached and the QC (quality control) team has approved your content, it can take up to 24 hours for the content to appear in search results on the iTunes Store.

Can an episode be delivered before a season is created?

No. Episodes are assembled together and presented on the iTunes Store as a season. To associate an episode with a season, the episodes metadata must include the seasons “Container ID”. Without a season, an episode cannot be delivered.

Why do I have two accounts?

You may have two accounts if your company acts as a provider and an encoding house.

How do I set up an encoding house account?

To set up an encoding house account, create a group email address that includes everyone in your company who will use the account. Provide the group address to iTunes by using the Contact Us module on iTunes Connect.

What can I do on iTunes Connect?

iTunes Connect supports different features for different products. Depending on the icons presented to you on your iTunes Connect homepage, you may be able to do the following:

  • Users and Roles: assign profiles (Admin, Technical, Finance) which govern what access is available to your iTunes Connect users, control which reports are sent to your iTunes Connect users, change email addresses associated with users, and add new or delete current users.
  • Resources and Help: Prepare your content for delivery to iTunes.
  • Agreements, Tax, and Banking: check the status of current contracts, request new contracts or contract amendments, and provide financial information required to complete contract processing.
  • Payments and Financial Reports: view and download your monthly financial reports and payments
  • My TV Shows: search the iTunes Connect system to see the status of your content in the iTunes Store or to make any changes to your content by filing a ticket to the iTunes team.
  • Catalog Reports: request a report of the content that you have sent to iTunes containing valuable territory and other information.
  • FAQs: Looking for an answer to your question? Visit our most commonly asked questions.
  • Tickets: You can use our ticketing system to manage and monitor your tickets. You can also file a ticket to update audio, metadata or cover art for your content in My TV Shows.

How do I avoid problems when delivering closed captions?

To avoid common problems when delivering closed captions, read the iTunes Closed Captioning Testing Guide available in Resources and Help.

What are the requirements for closed captions?

By June 30, 2015, TV content deliveries for the U.S. iTunes Store must include closed captions. Be aware of the following special cases:

  • TV episodes that are not in English and have never been broadcast in the United States don’t need captions. However, these TV episodes will need burned-in English subtitles. Use the reason code NO_CC_SDH_FOREIGN_LANGUAGE_ENGLISH_SUBS for these episodes.
  • TV episodes that are in English are required to have closed captions. This applies whether they’ve been broadcast in the United States or not.

Only currently valid reason codes will be accepted. Without a valid reason code, content without closed captions can no longer be offered on the iTunes Store in the United States, and will be removed on or after June 30, 2015. Be sure that you update your content with valid reason codes before then.

If you’re not sure which of your deliveries has closed captions, you can get a status list in Catalog Reports.

Learn more in the iTunes Package Film Specification and the iTunes Video and Audio Asset Guide in Resources and Help.

Are subtitles or MLF supported for TV?

Currently TV only supports original version audio and Closed Captioning.

What is a scratch encode?

A scratch encode is a low-resolution copy of the video asset that was delivered to iTunes. A scratch encode is usually used by partners to sync closed captions to episodes already delivered to iTunes.

Scratch encodes are available by doing a metadata lookup in Transporter.

How do I check my content status to stay on schedule for my sales start date?

You can check the status of your content in My TV Shows. Allow at least 24 hours after delivery for your content to appear on iTunes Connect.

You can also check the status of all of your content at once in Catalog Reports.

What does each content status mean?

The possible statuses are:

  • On Store: The content is available on the iTunes Store.
  • Ready for Store: The content is ready for release on the set sales start date.
  • Not on Store: The content isn't available on the iTunes Store.

Note that if a season is in any state other than On Store, episodes in that season won't be available.

For additional status information, click See Details in My TV Shows. Territory-specific status information will appear at the bottom of the page.

How do I ensure all episodes in the currently airing season are available on the iTunes Store the day after they air?

After a season launch, each episode automatically goes live on the iTunes Store. A standardized and weekly updated schedule is required to accurately track episodes and sales start dates. To obtain the schedule template, use Contact Us on iTunes Connect. You can also track the episode status in My TV Shows.

My TV content is available for sale on the iTunes Store without my permission.

If you believe content for which you hold rights is available on the iTunes Store without proper authorization, contact us.

Can I have a negative user review for my content removed?

No, usually you can't get reviews removed. We only remove inappropriate customer reviews that contain profanity, hateful or overtly sexual language, or significant factual inaccuracies.

To request to have a review removed from the iTunes Store, open a ticket. Be sure to include a screenshot of the review, as well as information about the iTunes Store territory where that review appears.

Why is my TV content not available in HD?

For seasons, check that the following items are complete:

  • You have an HD agreement for your account and that territory.
  • You've set pricing for your HD season.
  • You've enabled HD for that season.
  • All assets have been delivered in HD.

For episodes, check that:

  • You delivered the episode in HD.
  • The episode has been cleared for sale.
  • The episode meets the HD requirements in the HD TV Source Profile section of the iTunes Video and Audio Asset Guide, available in Resources and Help.

How are prices determined?

Prices are based on the wholesale price and on the total number of expected episodes in a season.

If you want to set a wholesale price that’s not available on iTunes Connect, reach out to your iTunes Business Representative.

How do I customize my product page in the iTunes TV store?

Customizations for TV Shows can be uploaded in iTunes Connect on the Custom tab.

Why is my season price displaying incorrectly on iTunes?

Make sure all episodes have been delivered and are cleared for sale. If this is a Library season, make sure you have marked the season complete.

What is interval pricing?

Pricing Intervals allow you to change episode and season pricing over time. This is useful for sales and other temporary pricing changes that have a definite beginning and end date, as well as permanent pricing changes that have no end. Pricing Intervals can be updated in iTunes Connect.

How can I edit territory rights for my content?

To edit territory rights:

  1. Go to My TV Shows.
  2. Search for the season you want to edit.
  3. Click Rights & Pricing.
  4. To update existing territories, click Edit. To add a new territory, click Add New Territory.
  5. Update pricing and clearances as needed.
  6. Click Save.

Note: It can take up to 24 hours for changes made on iTunes Connect to show up on the iTunes Store.

How do I mark my TV season complete?

To mark your TV season complete, search for your season in My TV Shows. In Rights & Pricing, click Mark Complete.

The Mark Complete button won't appear if:

  • The number of SD (standard definition) or HD (high definition) episodes available does not match the number of episodes created.
  • The number of available SD episodes does not match the number of available HD episodes.
  • Not all episodes are cleared for sale.
  • Not all episodes are available for sale.
  • Not all video assets have been delivered.

Note: You can cancel your request up to three days after you mark the season complete.

What is Season Pass?

Season Pass lets customers pay in advance for all episodes of a currently-airing season. This includes episodes already available on the iTunes Store, as well as episodes that have not yet aired. Season Pass can only be offered at a discount.

Season Pass is not available for library seasons. Instead, a “season price” is the price of a season after you've marked it complete.

What do I do if I want to choose a price that's not available?

To request special pricing, get in touch with your iTunes Business Representative.

What is a Multi-Pass?

Multi-Pass is an option for customers to purchase TV shows from the iTunes Store. Customers can download the most recent episode immediately and future episodes will download as they become available, up to a pre-determined date. Multi-Pass is designed for shows that are ongoing and don't have traditional “seasons.” Multi-Pass is not available for previously aired content.

To set up a Multi-Pass, contact your iTunes Business Representative.

How do I edit container positions?

Container positions can be edited in iTunes Connect on the Episodes tab by dragging to re-order or on the Episode metadata tab by entering the new container positions. Container positions can also be edited through an XML redelivery. Note that duplicate container positions are not allowed.

How do I change my episode preview?

Preview start times can be updated in iTunes Connect or through an XML redelivery. Preview start times should be used to ensure that all previews in a series contain individual episode-specific content excluding title sequences, previous episode synopses, or promotional material.

Can I change the locale value of my video assets?

Yes. To change the locale value of your assets, you must first remove the asset with the previous locale value, and then redeliver the asset with the new locale value.

To remove the asset, set the attribute <remove> to "true" in the source data block of the XML. To re-deliver the asset with the correct locale, include another data file element block. In both blocks, the locale, role, filename, size, and checksum elements are required.

How do I change metadata after submitting it?

You can change season and episode metadata in My TV Shows.

How do I redeliver video assets?

Just redeliver the assets you want to replace. You can reencode and redeliver assets at any time. Use the same vendor ID you used for initial delivery.

When you redeliver your video assets, generate a new MD5 checksum and include it in the metadata. If an existing asset is in HD, the redelivered asset must also be in HD.

Redelivered assets will automatically overwrite the content currently for sale on the iTunes Store. Allow time for processing before the new assets become available, just as you would when delivering assets for the first time.

How do I receive QC notifications?

If you wish to receive TV QC notifications, enable Content notifications in Manage Users.

How do I receive Newsletters from iTunes?

If you have an iTunes Connect account, you will receive all Newsletters for your content type.

How do I obtain reports listing my content on iTunes?

Click on the Catalog Reports section from your iTunes Connect home page. Select the type of report you wish to receive. When the report has been processed and is available to download from iTunes Connect, you will be notified via email. You are only allowed to request one catalog report of each type per 24 hours for your content provider. The reports you request will remain available on iTunes Connect for 30 days.

How do I remove TV content from the iTunes Store?

To remove a season or episode permanently from the iTunes Store, uncheck Cleared for Sale in My TV Shows. Let us know before you do so, though.

To remove episodes temporarily from seasons that don't have an active season pass, set an episode sales date in the future instead.

Where can I find my season or episode Apple ID?

You can see your season or episode Apple IDs in My TV Shows, at the top of every season or episode page.

Also, Catalog Reports include the TV season's and episode's Apple ID.