iTunes Connect is where you manage your iTunes Store content, see your sales reports, manage your iTunes Connect users, and more. Have questions? Let us know.
To offer your content on iTunes, complete the application.
If you are logging into iTunes Connect for the first time, here are the steps you will go through:
If your company provides more than one asset type (for example, films and apps) you may have more than one iTunes Connect account. When signing in to iTunes Connect, use the iTunes Connect sign-in for the type of media you need to view or modify.
Yes, you must have an Apple ID and a current credit card on file with the iTunes Store. If you don’t have an Apple ID, you will need to create one using iTunes.
Signing up to offer your content on iTunes is free. Additional details on the sales terms are available during the sign-up process.
Yes, a U.S. Tax ID is required as part of the iTunes Connect sign-up and authentication process. This requirement also applies to providers not based in the U.S. Request a U.S. Tax ID.
Be sure to enter your U.S. Tax ID correctly when applying. If you are prompted to complete U.S. tax forms on iTunes Connect, you must use the same U.S. Tax ID.
Make sure that you have entered the correct Apple ID. To edit the name associated with your Apple ID, go to appleid.apple.com.
If you currently have an iTunes Connect account to offer apps or books, you must create a new iTunes Connect account with a different Apple ID.
If you currently have an iTunes Connect account to offer music, music videos, or movies, or if you have an Apple ID that you used to apply to offer music, music videos, or movies on iTunes and the application is pending approval, you can use that Apple ID to complete the TV application.
Someone with the legal authority to sign documents on behalf of your company should apply to offer content on iTunes. Only that individual can accept the standard iTunes contract on iTunes Connect.
If you’re registered as a company, enter the legal entity name. If you’re signing up as an individual, enter your first and last name. The legal name you enter should match the name associated with your U.S. Tax ID and Tax ID type that you provide with your application.
You will be notified via email. Make sure your account is set up to receive email from email@example.com and check any spam filters on your email account.
After your application has been accepted, you can request contracts for all countries or regions in which the iTunes Store offers TV content. When a contract for a specific country or region has been finalized and all other requirements have been met, TV content that has been delivered with territory rights cleared in that region may be made available there.
For content to appear in the iTunes Stores for any territory, you must have a contract that has completed processing, and is "In Effect", for that territory. The content must be uploaded to iTunes, cleared for sale in that territory and have completed the standard quality assurance review.
There are different types of digital partners who can help you get your movies or TV shows on the iTunes Store:
Video aggregators help you format, deliver, and manage your content on the iTunes Store. They also provide sales reports, and marketing and operational help. Most of the content on the iTunes Store is delivered by working with one of our aggregators. If you sell any content, we will pay the aggregator directly, and the aggregator then pays you.
Video encoding houses help you to format and deliver your content to the iTunes Store. They also make sure that the quality of your movie or TV show matches our standards. You can only work with an encoding house if you have an agreement with Apple to deliver content directly. Otherwise, work with an aggregator instead. If you sell any movies, TV shows, or TV episodes, we will also pay you directly.
To add a new bank account on iTunes Connect, take the following steps:
Note: Unless you complete steps eight and nine, your new account won't be active.
To edit your bank account information:
Bank account updates delivered by other means, including by physical mail, facsimile or email, are not accepted.
Note: The information in the Bank Country, ABA Routing Number, Bank Name, and Bank Account Number fields can’t be edited. If you need to change any of those fields, you’ll need to add a new bank account.
Allow 24 hours for your new bank information to take effect. We'll send you an email when it's ready. If you don't receive an email within 24 hours, go to Agreements, Tax, and Banking to view your bank details and make sure the update was processed successfully.
Although you may update your banking at any time, payment processing for the next scheduled payment date generally occurs throughout the first three weeks of Apple’s fiscal month. Banking updates that occur after monthly payment processing has begun will be applied to future payments during the following month’s payment cycle.
You can see which bank account you’ve set up to receive payments in Agreements, Tax, and Banking.
To do so:
You may be required to provide additional documentation to receive payments in certain territories. If an Apple banking partner needs more documentation than what you provided, they'll reach out to you directly. Let us know if you'd like us to verify the request from the Apple banking partner before you send them the requested documents.
iTunes Connect users with the Admin or Finance role can add or edit bank account information. If you’re not sure if you have the Admin or Finance role, check Users and Roles.
When you add bank account information, we ask you to certify that you’ve provided accurate bank account information and that you're authorized to provide it.
If your bank account information is still processing after 24 hours have passed, check to make sure no required tax information is missing.
U.S. tax forms are required for all agreements that cover the United States. If you're based in Australia or Canada, you must also complete the forms for those territories in Agreements, Tax, and Banking.
Processing will finish after you provide all missing tax information.
Banking information can be edited at any time, with a few exceptions:
This is where your bank branch is located. For example, if you have a bank account in London, you’d see the United Kingdom in this field, even if the bank’s main headquarters is in a different country or region.
A SWIFT Code is a unique identification code for a particular bank provided by the International Organization for Standardization (ISO). These codes are used when transferring money or information between banks, especially for international wire transfers.
Make sure you've entered your local clearing or SWIFT code correctly, including any leading zeros.
Don't enter a SWIFT code if you're asked specifically for a clearing code or other type of number.
Some local clearing or SWIFT codes aren't yet recognized by our banking systems. If possible, use a supported local clearing or SWIFT code instead. It can take up to several months to add support for additional local clearing or SWIFT codes. If you'd like us to verify or attempt to add support for your bank, let us know and include your bank details.
Make sure your U.S. ABA routing number is correct. This number will be printed on the bottom of the checks for your account. You can also contact your bank to verify the correct ABA number for your account.
Also, not all locations for every U.S. bank are available. Use another branch location instead if this is the case.
Payments sent to U.S. banks in USD require an ACH routing number. This must be a domestic payment method. If you provide an international wire routing number, your payments will fail.
There are two formats for Canadian transit numbers: electronic and paper. You must enter the nine-digit electronic routing number when providing your bank information. This number is made up of a leading zero, a three-digit financial institution number, and a five-digit branch transit number.
For example, if the institution code for the Bank of Montreal was 001 and the branch transit number was 00011, then the electronic transit number would be entered as 000100011 in iTunes Connect. Note that payments sent to CA bank accounts with CAD currency are processed by the local clearing system, not by international wire. Verify with your bank that the transit number provided will allow ACH-type payments to your account.
If your bank doesn't appear to be available on iTunes Connect, make sure you're entering the correct type of bank code. Some countries or regions have more than one type of code available. In many cases, you should enter the local clearing code instead of a SWIFT code.
When searching for your bank, use the "contains" option from the Bank Name menu. This ensures the most possible matches. If you still can't find your bank, in most cases we can't send payments to that bank.
No, don't provide information for an intermediary or correspondent bank. Provide information only for your own bank.
No, usually these instructions are only provided by banks or investment firms that don’t have their own bank routing number. We don’t support payments to banks or institutions that don’t have their own routing number.
You’ll need to use a bank account that doesn’t need any of the following types of instructions:
Some bank account numbers have leading zeros. Be sure to include all leading zeroes when entering your banking information on iTunes Connect.
Your bank account number and your IBAN are two separate numbers. Don't enter your IBAN into the bank account number field.
An IBAN (International Bank Account Number) is used for payments to bank accounts in Europe and certain other countries or regions. When you open an account in these countries or regions, your bank is required to provide you an IBAN in addition to your local account number.
If you don't know your IBAN, ask your bank.
No, the account holder name for your bank account doesn’t have to match the legal entity name for your agreement.
The information you provide for the Account Holder Name field, though, should exactly match the name your bank has on file for your account. Make sure this is correct to avoid any issues with your payments. If you’re not sure what name your bank has on file, check a recent bank statement or ask your bank.
Use only the English alphabet in the Account Holder Name field.
However, if your bank country is Japan and your bank account currency is Japanese Yen, katakana characters are supported as well.
Use the primary currency of your bank account. This will usually be the currency shown for your bank balance in your bank statements.
Note that most bank accounts only accept a single currency. Don’t enter a currency you’re not sure your bank account supports. If you have any questions, ask your bank.
If your primary bank account currency isn’t listed, check with your bank to find out which of our supported currencies they can accept.
Note that currencies are listed alphabetically, according to International Organization for Standardization (ISO) currency codes. You may want to double-check that your primary currency isn’t already listed.
It’s unlikely that your bank won’t accept any of the available currencies. If that’s the case, though, use a different bank account.
Some bank accounts can’t receive incoming funds electronically. We don’t support those bank accounts. You’ll need to provide a bank account that can accept payments electronically.
No, we'll transfer your bank account information to the new agreements within 24 hours.
If you're switching from an individual bank account to a company account, though, you'll need to add your new bank account information in Agreements, Tax, and Banking.
Add your new company bank account information to your new agreements in Agreements, Tax, and Banking and make sure that your U.S. tax forms are correct for all agreements.
Before you can make content available on the iTunes Store, the following items need to be in place:
Note: You can verify your user role in Users and Roles.
The requirements to complete tax forms are usually imposed by the local taxing authorities in the territories where we are doing business. In territories where tax forms are required, the failure to submit the necessary forms may subject you or your company to penalties as well as additional taxes. In certain circumstances, you may not be paid until we receive the completed tax forms and documentation. In territories where submitting tax forms is optional, the consequences of not completing the necessary form may result in taxes being withheld, sometimes at a higher than normal withholding tax rate.
Tax forms are generally required on the US Store. Tax forms may be required to sell on the Canada and Australia stores. For the remaining territories, tax forms are generally not required. To view which forms are required, view your contracts within Agreements, Tax, and Banking.
All tax forms, instructions, and an FAQ are available in Agreements, Tax, and Banking on iTunes Connect.
For an individual, a U.S. Tax ID Number (TIN) is either their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN). You can get more information about ITINs on the IRS website.
For a business entity, the U.S. Tax ID is an Employer Identification Number (EIN) assigned to sole proprietors, corporations, limited liability companies (LLC), partnerships and other entities. You can get more information about EINs on the IRS website.
For an individual, you can learn about getting an Individual Taxpayer Identification Number (ITIN) on the IRS website.
For business entities, you can get an Employer Identification Number (EIN) by applying to the IRS in the following ways:
Yes. In most cases, a form W-9 is required if you're located in the United States, or if you are a United States Person.
If you are located outside the United States, the W-8BEN or W-8BEN-E may be required.
Here are the most common reasons for failing Tax ID verification:
Yes. Near the top of the page in iTunes Connect where you electronically complete and submit the W-8BEN or W-8BEN-E, you can access a PDF with tips on completing this form.
If you are submitting your W-9 for the first time, you are required do so through iTunes Connect. Do not send copies of what was submitted online.
If you have completed the W-8BEN or W-8BEN-E online and need to send the signed, completed form in or if you need to update your U.S. tax information, send completed U.S. tax forms with a cover letter containing your contract number and iTunes Connect username to firstname.lastname@example.org.
If you are unable to submit the form via email, you can mail the completed, signed form to the address below. Do not send duplicate copies of what was submitted via email.
Apple Inc. MS: 580-GL 12545 Riata Vista Circle Austin, TX 78727 USA
In most cases, yes. U.S. tax forms are generally required for agreements covering the U.S. iTunes Store.
You can't update tax information directly on iTunes Connect.
To make updates to your tax information, complete and sign the appropriate Form W-8 or Form W-9. Include a cover letter with the Apple ID that you use to sign in to iTunes Connect and email the cover letter and completed, and signed U.S. Tax Form to email@example.com.
If you are unable to submit the form via email, you can mail the completed, signed form to the address below. Do not send duplicate copies of what was submitted via email.
Apple Inc. MS: 186-GL 12545 Riata Vista Circle Austin, TX 78727 USA
Agreements, Tax, and Banking on iTunes Connect does not display updated information provided with paper U.S. tax forms sent to Apple. You will continue to see the information you originally provided online even after we have your updated information on file. All information will be updated as you have requested if we have received clear information. We will notify you if there is a question or concern with an updated paper form.
If you are registered and/or based in Australia, you must upload a copy of your ABN and GST registration. Failure to upload these tax documents will prevent us from paying you for sales made in Australia. If you are not based in Australia, nor registered for GST in Australia, you are not required to upload a copy of your ABN or complete any other Australian tax documentation.
No. We do not accept email of the ABN number. You can either obtain a screen shot from business.au.gov (look to the right of the screen for "ABN Lookup") or provide a scanned copy of your Australian Business Register (if you have one). You must upload the electronic evidence of your ABN (either a PDF or JPEG image) within Agreements, Tax, and Banking.
Withholding tax rates for Australia are available on the Australia Tax Office website. Proceeds from the sales in New Zealand are also subject to applicable Australian withholding tax rates.
No. If you are based outside of Japan, you may complete Japanese tax forms in order to take advantage of any reduced withholding tax rates.
When based outside Japan, the forms required to seek tax treaty rates depends on where you are located:
If you are based in Japan, the Japanese Tax Authority does not require you to complete any tax forms.
You can obtain Japanese tax forms in the following manner:
To help you complete the forms properly, step by step instructions have been included with the tax forms on iTunes Connect. Follow the instructions carefully. Tips to complete the tax forms are also available for download at the top of the page where you complete the information on iTunes Connect. Once you have submitted the information on iTunes Connect, you will receive the forms to print, sign and send to iTunes K.K.
No. The original Japan tax forms with your original signature must be mailed to Apple. The Japan Tax Authority only accepts original documents with original signatures. Photocopies, facsimiles, emails or electronic versions of any kind will not be accepted.
Original completed and signed Japanese tax forms should be sent to:
iTunes K.K. c/o Apple Inc. MS: 198-2RA 12545 Riata Vista Circle Austin, TX 78727-6524 USA
You do not need to complete Section 1. Section 1 will be completed by Apple. Apple will then submit your forms to the Japan Tax Authority for approval. iTunes Connect will assist you in completing the required sections of the Japan Form 3.
You do not need to complete Section 7. Section 7 will be completed by Apple. Apple will then submit your forms to the Japan Tax Authority for approval. iTunes Connect will assist you in completing the required sections of the Japan Form 3.
The US Internal Revenue Service (IRS) advises that you apply for Form 6166 at least 45 days before the form is needed. When you apply, you must include full payment of the user fee. Once Form 8802 has been processed, the IRS will send the Form 6166 to you. To inquire about the status of your application, you can contact the IRS at: 1-215-516-2000.
The names on all the forms must match the name you used for your agreement(s) with Apple, or your forms will generally be rejected by the Japan Tax Authority. If the name on your Form 6166 differs from the name you accepted the agreements with, you can attempt to fill out your tax forms (Form 3/Form 17 as applicable) in a manner that addresses all names. For example, the name you used to accept your agreements, with a dba name that matches the Form 6166 ('name per agreement' dba 'Form 6166 name'). By following this procedure, the likelihood of the Japan Tax Authority accepting these forms will increase.
Taxes withheld by iTunes K.K. are paid to the Japanese tax authorities. Any taxes withheld prior to the date your submitted tax forms were approved by the Japan Tax Authority are not eligible for refund through Apple. You may be able to seek a refund directly from the Japanese government. If you cannot get a refund, U.S. entities may be able to credit or deduct this on your U.S. tax return. Consult your tax adviser regarding your specific situation.
VAT will increase across the European Union starting January 1, 2015. Starting on that date, VAT will be based on the customer’s country or region of residence. Currently, the effective VAT rate on television shows distributed through the iTunes Store is the same across all EU territories, but following the change, VAT rates will vary.
As a result, wholesale prices for television in these territories will change.
Apple Distribution International has exporter status under Irish VAT law and is entitled to purchase from you with no charge of Irish VAT. A copy of the current Apple Distribution International authorization from the Revenue Commissioners in this regard is available to you here.
For additional reference, a pre-2015 version of the Apple Distribution International authorization from the Revenue Commissioners is available here.
You can begin encoding and uploading content as soon as you have agreed to one or more contracts in Agreements, Tax, and Banking. To begin encoding and uploading your content, you will need to download iTunes Producer from Resources and Help.
NOTE: Once content has been uploaded, it must clear the quality assurance review (which can take up to 30 days). You can check the status of a particular piece of content by viewing the Status column in My Music, My Movies, My TV Shows, My Music Videos, or My eCopy. Your content will only appear on the iTunes Store once it has completed the quality assurance process and your contract for that territory is In Effect. This is indicated by your contract appearing in the Contracts In Effect section of Agreements, Tax, and Banking.
If you fail to sign new iTunes agreements when your current contracts expire, all content on the iTunes Store(s) corresponding to the expired contract territories will become unavailable. In order to make your content available on those iTunes Stores, you will need to request a new contract in Agreements, Tax, and Banking. If all your current iTunes agreements expire without being renewed, you will lose access to the majority of iTunes Connect.
You can request contracts in Agreements, Tax, and Banking on iTunes Connect.
In the Request Contracts section at the top of the page, select the correct Legal Entity from the drop-down and click Request for the appropriate contract region. If you need to add a new legal entity, you may do so by clicking the "Add New Legal Entity" button.
You are now able to review and agree to contracts directly from iTunes Connect. Once you have checked the box indicating that you have read and agree to the contract, click submit. A copy of the contract in PDF format will be sent to the email address associated with the Apple ID you logged in to iTunes Connect with.
Note: You no longer need to sign and mail hard copies to Apple. This PDF is for your records.
No. You cannot edit the Apple ID you use to sign in to iTunes Connect. You can only edit your first name, last name, and your email address as part of your personal details for your user profile in Users and Roles.
You can do so by using Users and Roles section on iTunes Connect. If you are an Admin iTunes Connect user, you can create, edit and remove users of your provider’s iTunes Connect account. You can also manage the roles, territory access, change username or email information and assign email notifications to your current users.
You can create a new iTunes Connect user by clicking on the + button within the Users and Roles section. You can edit an existing user by clicking on the Edit button at the top-right of the page. You cannot edit your own user role or territory access but must have another Admin user for your content provider do this for you.
Enter the corresponding information for the user your wish to create or edit. The username you create is case sensitive and we recommend you use the user’s email address as the username. If the username that you choose already exists on another content provider account, you will not be able to use it again. If the username is already in use for another Apple account, an iTunes account, for example, you will be warned but will still be able to use this information; you would just need to sign in to iTunes Connect with your current username and password for that account. Your new username is called your Apple ID.
You will also be in charge of assigning roles, access and notification types to the new user.
Encoder: Access to the advanced specifications and Transporter*. This role should be assigned to encoding house contacts authorized to deliver content on behalf of your organization. It is designed for users to be able to obtain updated versions of iTunes delivery software, as well as the corresponding specs.
Note: the sections available to your organization may be a subset of those listed in each role description above.
When creating a new user, be sure to provide a valid email address, as this will be the email address we send your notifications to.
Users and Roles allows you to control who in your organization has access to the various iTunes Connect sections. From this page, you can view users, create new users, and delete or modify existing user roles and notifications.
New users must complete the following steps:
Apple IDs and passwords are case-sensitive. If a user forgets their Apple ID or password, they can look up the Apple ID and reset the password using the Forgot Password link on iTunes Connect. The new password applies to iTunes Producer as well as iTunes Connect.
Only users with the Admin role can create new user on iTunes Connect. To do so, click the + button in Users and Roles and provide the first name, last name, and email address of the new user. The email address entered will be the user's Apple ID. You must also assign a role and select the notifications for the user. A notification email will be sent to the new user's email address, which includes a link to activate the account and create a password on iTunes Connect.
To create a new Legal user, an Admin must first assign the new user another role. After the new user has validated their account, an Admin can then assign them the Legal role.
Only the iTunes Connect users with the Admin role can delete other users. To do so, select the user in Users and Roles, then click Delete User. You can also delete multiple users at once by clicking Edit in Users and Roles, selecting the checkbox next to each user’s name, then click Delete. Note that you can't delete your own account. Another user with the Admin role can do it for you.
Financial reports are distributed once a month and are available for download through Payments and Financial Reports on iTunes Connect. Financial reports for the previous month’s earnings are available in iTunes Connect by the end of the current fiscal month.
To see the days included in a monthly financial report, access Apple's fiscal calendar from within Payments and Financial Reports.
To view the countries or regions covered by each report, hover over the respective Region.
Payments and Financial Reports uses the Apple Fiscal Calendar, which can be found here.
iTunes Connect users that are set up with either the Finance or Admin role can access Payments and Financial Reports on iTunes Connect and can also download financial reports.
You can create a new user in Users and Roles on iTunes Connect. You must be an Admin user to create new accounts. iTunes Connect users with either the Admin or Finance role will be able to access Payments and Financial Reports.
Notification that a new financial report is available for download is emailed to iTunes Connect users who have elected to receive Financial Report Type Notification emails for the corresponding territory.
Technical users can elect to receive these notifications, though they will not be able to access the reports unless they also have the Finance or Admin role.
You can add notification types using the Users and Roles section of iTunes Connect. There you may edit, delete, or create a new user account and set up the roles and notifications for that user.
To receive financial report notifications select the Financial Report Type notification for the intended region. All users can modify their own notification selections. You must be an Admin user to make these changes on behalf of another user.
Payments are made no later than thirty (30) days following the end of each monthly period. To receive payment, you must have provided all required banking and tax information and documentation, as well as meet the minimum payment threshold.
If your bank country or region and bank account currency are listed in this table, you must exceed a minimum payment threshold of 10 USD. For the Republic of Korea (KRW), the minimum threshold is 50 USD. All other bank countries or regions and bank account currencies must exceed a minimum payment threshold of 150 USD.
|Bank Country/Region||Bank Account||Bank Country/Region||Bank Account|
The payment date is the date the payment leaves Apple's bank. Your bank may or may not credit those funds to you on the same day.
We present the payment date in Payments and Financial Reports. For past payments, we display the value as "Paid." For any scheduled future payments, we display the date as the "Expected Payment Date."
All payments are made by Electronic Funds Transfer. When available, payments are sent by low value ACH, as opposed to high value wire transfer.
Apple's bank will consolidate payments for different financial reports when possible, generally resulting in a single payment for all earnings each month the requirements for being paid have been met.
The term "ACH" (Automated Clearing House) payments is used in reference to low value payments. You can view the payment method used for a particular payment to you on the Payment Page in Payments and Financial Reports.
Without an In Effect contract, you will not have any earnings. Sign the relevant contract(s) and supply banking information and all applicable tax information as early as possible. There is some processing required by Apple so your agreement will not be activated immediately. We suggest taking these steps as soon as possible, even while in the process of preparing your content for delivery.
No. Payments can only be made after all required documentation has been received and your contract is In Effect. If the required banking and tax information is incomplete, or has not been received by Apple, payments cannot be made.
You can review the processing status of your agreement in Agreements, Tax, and Banking on iTunes Connect.
Apple accepts one bank account per Financial Report currency and makes one payment to that account during each monthly payment cycle if all requirements for payment have been met.
The exchange rates used to convert report currency to your bank account currency is established by our bank and, due to Apple's volume, is generally a more favorable rate. The rates are typically the spot rate on the date of payment and no more than three business days prior to the date the proceeds are received into your account.
The exchange rate used to convert each report currency to the currency of your bank account is displayed on the Payments page in the "FX Rate" column.
Payments are sent to the bank account on file at the time a payment is processed. Depending on the timing of your bank account update, a payment could have been in process at the time you updated your banking information. In such instances, the bank account a payment was made to will differ from the account you currently have on file.
Payments are made within 30 days of calendar month end if both of the following conditions are met:
If you have not received a payment for a given month within 30 days after the end of the month, confirm that all documentation has been completed. Also, confirm that the cumulative amount owed exceeds the minimum payment threshold for your country or region by converting reported amounts using current exchange rates.
Invoices are not required in order to receive payment from Apple. Content Providers may have invoicing requirements in accordance with local laws and statutes. It is your responsibility to consult with your own legal and tax advisors with respect to any invoice requirements you are subject to.
Content providers may send a soft copy of the invoices by using Contact Us.
Use the following billing address:
Apple Distribution International
Hollyhill Industrial Estate
Send hard-copy invoices to:
Apple Operations Europe
Apple Distribution International
Hollyhill Industrial Estate
Yes, we have a command line tool, Reporter, available for you to quickly download all your needed reports. You can use it for both, your sales and financial reports.
Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.
You can still download all financial reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command line tool, Reporter.
Your financial reports are presented as groups of transactions, displayed in distinct rows. Each row represents a unique combination of a book, transaction type (product type identifier), price (proceeds/customer Price), store, sale or return and promo (if applicable). Each of the columns reference different aspects of a group of transactions. The columns presented are detailed in the Payments and Financial Reports Guide.
iTunes Connect is displaying payment information for payments made beginning with the July 2010 reports. Prior payment related information is not available.
If you see multiple Name and Number combinations in a drop down menu at the top, it indicates that more than one Legal Entity has been associated with the account. Each option for selection corresponds to different Legal Entity that has been reported to and/or paid.
The earned amount represents the proceeds, net of commission, in a given period for the region and revenue type displayed. The amount will agree to the total of the associated financial report.
Total Owed displays the estimated amount owed to you in the currency of each reported region and revenue type.
Proceeds is an estimate of the amount due based on converting the amount owed to your bank account currency. The actual payment may differ from the proceeds based on variances in foreign exchange rates as well as reductions for applicable withholding taxes.
Balance Carried Forward is made up of any prior period amounts unpaid (or returned) and carried over to the current period.
The withholding tax displayed represents amounts withheld by Apple and remitted to taxing authorities in accordance with government requirements specific to the country or region.
Withholding tax is specific to particular stores where transactions occurred and/or where payments are being distributed by Apple. Withholding taxes can vary based on your location, the completion of any optional tax forms and the tax treaties entered into by your country or region.
Amounts added to your payment to meet your tax requirements in certain countries or regions. For example, Goods and Services Tax (GST) generally applies if you are either based in Australia or based outside of Australia but registered for GST.
Financial Reports, which include payment and other financial information, are available in Payments and Financial Reports on iTunes Connect.
Click on Create Report on the top right corner, select All Regions or choose individual region and click Create Reports and download them once it completes.
If you are using macOS, the reports will be downloaded and opened automatically.
If you are using Microsoft Windows, read the information below:
There is a single currency for earnings associated with each Financial Report. You can see the currencies associated with each Financial Report on the left side of Payments and Financial Reports.
A line item will have a zero value if you elected to waive royalties for a particular product. Examples include, but are not limited to, the Single of The Week, promotional content available a la carte, and certain code based promotions.
There is a Promo Code column in your financial reports used to identify certain transactions, including complete my album sales. Album sales resulting from CMA are marked as "CMA" while track credits are marked as "CMA-C". The Sale/Refund column will display an "R" for tracks being credited, while displaying an "S" for the albums completed.
In accordance with the music contract, the royalties we pay in Japan may be adjusted due to Author's Rights we owe to collection societies, including JASRAC. The contracted royalty rates were based on the prevailing industry-wide royalty rates (currently estimated at 7.7% of retail price, calculated based on JASRAC's published rate). We adjust the wholesale prices based on any higher payments for Author's Rights that we are obligated to make as a result of the application of fixed minimum royalties imposed by Societies (including JASRAC) and/or based on applicable rates imposed by Societies other than JASRAC that are higher than the prevailing industry-wide royalty rates.
When a payment made to you is returned, you will see the return at the top of the page highlighted in red as an amount added to the cumulative balance of what you are owed.
Once you make any necessary banking updates to resolve the return reason, we will attempt to repay the returned amount along with all other amounts owed within two payment cycles of your banking update.
If nothing was purchased in a region during a month, no corresponding report for that region will be generated for download on iTunes Connect.
Yes - you can update the label at any time by delivering an update. Reports after the update will reflect the new label.
Review your bank account information in Agreements, Tax, and Banking on iTunes Connect, and make updates to your bank information, as necessary, based on the return reason indicated in the email. Once you make any necessary updates, we will attempt to repay the returned amount along with all other amounts owed within two payment cycles of your banking update.
The return message presented on iTunes Connect is based on information from your bank. This is the best information we have on why your bank did not process a payment. The return message may provide an indication of the updates to your bank account information required.
If it appears that your bank account information is correct and the return reason doesn't indicate what changes are required, try reaching out to your bank. Use the Bank Payment Reference Number presented with the returned payment to assist your bank in finding the returned payment. Once the return is found, your bank should be able to identify the action needed to allow you to be paid.
The Bank Payment Reference Number is a nine digit payment identifier communicated by Apple's bank to your bank at the time a payment is attempted. This is only displayed when a payment we've attempted to make to you is returned. You may be able to use the Bank Payment Reference Number to follow up with your bank to find out why a payment was returned and the corrective action necessary in order to successfully process payments to your account.
You should also review the return reason presented on iTunes Connect for further indication of the action you can take to ensure the next payment is successful.
The returned payment message on the iTunes Connect home page will stay until you update your banking information, or a payment is successfully made to you during the following month’s payment cycle.
Payment return email notifications are sent to users who have opted in to receive "Payment" notifications from within Users and Roles.
Go to the Payments page in Payments and Financial Reports to reconcile financial report earnings to payment amounts. The reconciliation includes the following:
Beginning Balance: Any amounts unpaid (or returned) and carried over from prior periods.
Earned: Amounts earned in a given period which agrees to the financial report on the Earnings page.
Withholding Tax: Amounts withheld by Apple and remitted to taxing authorities in accordance government requirements specific to the country or region.
Input Tax: Amounts added to your payment to meet your tax requirements in certain countries or regions.
Adjustments: Typically not applicable. FX Rate: The exchange rate applied to the amount owed, to convert the payment to the currency of your bank account. Payment: All converted payment amounts are consolidated and paid to you by Apple's bank as a single payment. The amount paid by Apple is presented as the sum of the converted amounts by financial report currency.
The amount paid on the Payments tab represents the amount our bank has sent to your bank. Payments can be subject to bank fees and transaction costs charged to you by your bank or intermediate financial institutions, reducing the amount when presented on your bank account. Payments indicated as wire transfers would generally be subject to bank fees and transaction costs.
If financial reports are available for your account and you have not been receiving the related email notifications, confirm that your email address is entered accurately in iTunes Connect and that your user profile is set up to receive financial report notifications.
If these items are set up correctly, check your email client and/or spam filter to make sure the email address firstname.lastname@example.org is not being blocked.
It's very common for sales to rise and fall over time, which will show up as periods of high volumes and low volumes in your downloads.
We can't comment on specific reasons why your download volumes might change over time or on other changes in customer behavior including redownloads, purchases, or refunds.
To access Sales and Trends, you need to have the Admin, Finance, or Sales role on iTunes Connect. If you're not sure you have one of these roles, check your role in Users and Roles. Here are the two main options in Sales and Trends:
If you see a message that your account is pending when you go to Sales and Trends, usually your updated user role is still being processed. If you're still seeing this message after 24 hours, let us know.
That item may not be available on the store. Make sure you've accepted the latest agreements in Agreements, Tax, and Banking. If you've accepted the latest agreement, check the Pricing and Availability section and the status for your item on iTunes Connect.
No, the Store Currency filter allows you to see your sales and units from customers that purchase your content with the selected currency, but it does not convert all of your sales to that specific currency.
You can learn more in our iTunes Connect Sales and Trends Guide.
Some U.S. zip codes begin with 0. Some spreadsheet software truncates the leading 0 in the zip code, which can lead to zip codes that appear to have fewer than five digits.
Sales and Trends reports show refunds by product. Refund transactions will have a negative value in the Units field.
Customers that paid for a Season Pass may get a pro-rated or partial refund to to factor in the content they’ve already received.
You can download reports at the following times:
Summary Sales, Magazines & Newspapers Detailed, and Opt-In reports are available by 6 AM in the time zone for the agreement and territories covered by that report. Subscription reports (including the Subscription Event and Subscriber reports) are available by 8 AM.
If a report covers multiple time zones, availability will be based on the latest time zone covered by that report.
Reports use the following definitions for periods of time:
Note that Sales and Trends reports aren't based on the Apple fiscal calendar.
Report time zones are based on the territories covered by each agreement:
If an agreement covers more than one territory, then reports will use the time zone with the latest time. Reports for worldwide agreements use PST/PDT.
Yes, these reports use the same data and include daily reports.
Sales and Trends reports include all transactions of the day. They are provided so that you can get next-day data on your business and use the standard calendar. Units and proceeds from Sales and Trends are only estimates and should not be considered final.
Reports from the Payments and Financial Reports section of iTunes Connect only include processed transactions and are based on the Apple fiscal period. Several factors impact the financial processing status, such as amount due, country or region of purchase, number of hours since purchase, content type, credit checks, and fraud rules. The payments in Payments and Financial reports are final.
Reconciling between Sales and Trends and Payments and Financial reports is not recommended due to these differences.
Full reports can be downloaded from the Reports pane as follows:
We don't store or regenerate reports for download after these time periods expire.
Reports are downloadable as tab-delimited text (.txt) files compressed in gzip (.gz) format. To view a downloaded report:
Opt-In reports are password-protected ZIP files, with a new password generated for each download. You can view this unique password on the Reports page. To open these files, use a decompression tool that supports password-protected ZIP files.
If you have recently completed a legal entity name change, the new legal entity name has been set up as a new vendor with a new vendor ID.
Reports that are available for download will be reported separately under the new vendor ID. Information from multiple vendor IDs cannot be consolidated but previous reports are still available in Sales and Trends on iTunes Connect.
We provide refunds if the customer experience was unsatisfactory due to content or quality.
No, these are only estimates based on daily downloads. Your final proceeds can be found in Payments and Financial Reports.
Yes, we have a command line tool, Reporter, which you can use to automate downloads of your Sales and Trends reports or Payments and Financial reports.
You can still download all sales reports for these providers if you have the right user role. Simply choose a different provider from the menu in Payments and Financial Reports, and on the other pages on iTunes Connect. To download your reports without using iTunes Connect, use our command line tool, Reporter.
Reporter is a command-line tool that lets you automate the downloading of your Sales and Trends reports and Payments and Financial reports. To learn more, check out the Reporter User Guide.
A provider is the content owner in direct contract with iTunes. An encoding house is contracted by providers to create metadata, encode content, and deliver content directly to iTunes. Encoding houses do not have a contractual relationship with iTunes. Note that the same company can act as a provider and an encoding house.
The provider account is for iTunes Connect and day-to-day use. The encoding house account only works with Transporter.
Transporter is Apple’s Java-based command-line tool to validate metadata and assets and deliver them directly to iTunes. Partners must be approved by the Transporter qualification process in order to use this delivery method.
Delivery methods Aspera and Signiant are incorporated to provide fast and reliable transportation.
Because Transporter is a command line tool, it must be run from the command line. To run Transporter, make sure you are in the directory in which it is installed, then use the iTMSTransporter command at the command line. You can specify the command-line options and values that are described in the Transporter User Guide.
Apple supports Transporter on the following operating systems:
To install and run Transporter, you should have:
Transporter is run through the use of the command line interface. Currently there is no GUI.
Yes. Because Transporter is a command line tool, you can build a custom GUI for it and integrate it with your workflow.
Use Transporter’s upload mode to deliver your content to the iTunes Store in a pregenerated iTunes Store package.
To use upload mode, you must specify these command-line options:
-m upload -f <dir | pkg> -u username -p password -k kilobits_per_second *
*Indicates a required Aspera and Signiant-only delivery method option.
For more information about upload mode, refer to the Transporter User Guide.
To get a list of providers for whom you have permission to upload content, run Transporter in provider mode.
To use provider mode, you must specify these command-line options:
-m provider -u username -p password
For more information about provider mode, refer to the Transporter User Guide.
You can get Transporter delivery logs by using the
[-o output] option. You can use this option to specify the directory and filename to log output information, including timestamps.
By default, Transporter logs output information to the console. If you specify a filename, Transporter logs the output to the specified file, as well as to the console. If you specify a relative path, Transporter logs output information in a path relative to the current working directory.
Apple recommends creating a log file, and using the
[-v verbosity] option, every time you upload a package. When creating the log file, set the verbosity option to
-v detailed or
-v eXtreme. The log file is your receipt for the upload. Save the log file for a few weeks following your upload. If you continue to have problems you cannot resolve, send the entire log file to your Apple technical account manager so they can help you debug any problems.
A provider short name is a Apple-defined single-word label to identify iTunes and iBooks partners. It is typically based on the company’s name and required for delivering content.
App-specific passwords are required if your Apple ID uses two-step verification. If you have two-step verification enabled, you may see these two notifications:
Please sign in with an app-specific password. You can create one at appleid.apple.com (-22910)
Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com (-22938)
Aggregators are experts in delivering content to iTunes. For a fee, they can correctly format and deliver your content to Apple’s specifications. View Apple-approved aggregators.
If you meet all application requirements, you can sign up to offer your content by working directly with Apple. If you don’t meet the requirements or if you have other operational or financial needs, it may be best to work with an aggregator.
You can find all of the available tools including Parallax Previewer, Parallax Exporter, and Transporter in the Tools section. You must be signed in to iTunes Connect in order to download Transporter.
Take these steps:
TEST_CONTAINER_IDas the container ID.
Keep in mind the following conditions for test files:
Metadata for specially priced or free episodes must be delivered by the Monday of the week before your launch date. When you deliver the episode asset, remove the product block entirely from the metadata. The product block is the part of the metadata XML that begins with
<product> and ends with
If you need to redeliver the episode, make sure the redelivered XML also has the product block removed to ensure proper pricing of your content.
Take the following steps:
You can set an episode to be season-only in Rights and Pricing in My TV Shows. You can also include a
<bundle_only> tag, with a value of "
true" in the product block of the XML.
The season description should describe the events of a particular season. Don't use a generic description of the TV show. Don't include quotes or reviews from critics or publications.
For more information, see the iTunes TV Metadata Style Guide in Resources and Help.
The series description cannot exceed 900 characters, including spaces and punctuation.
Special characters must be encoded to appear on the iTunes Store. You can include accented characters in your metadata XML file as long as the file is in the iTunes required UTF-8 format. For more information and a complete list of all special characters, see the W3C website.
A provider short name is uniquely associated with each provider within the iTunes Store. Transporter uses the provider short name (together with the “–s” parameter) to link delivery of an episode with a specific provider.
The provider short name must be included in the metadata file and it must be capitalized correctly. If you don’t know your provider short name, let us know.
A Vendor ID is a permanent, provider-generated value to uniquely identify an episode delivered to iTunes. This ID is used for tracking and reporting. Every episode in every season must have a unique Vendor ID. You cannot change, reuse, or duplicate Vendor IDs.
If you use an internal naming scheme to identify individual episodes, use it for the Vendor ID. If you do not have an internal naming scheme, use:
For example, the vendor ID for ABC’s “Grey’s Anatomy” episode 409 would be:
Note that the Vendor ID can only contain alphanumeric characters and underscore marks. It cannot contain spaces, dashes, ampersands, other punctuation, or symbols. The Vendor ID is case-sensitive and must not start with an underscore.
The Container ID is a permanent, provider-generated value to uniquely identify a TV season on iTunes. This ID is used for tracking and reporting. Every season must have a unique Container ID. You cannot change, reuse, or duplicate Container IDs. Additionally, every episode must be delivered with the correct Container ID to attach it to the correct season.
If you use an internal naming scheme to identify individual seasons, use it for the Container ID. If you do not have an internal naming scheme, use:
For example, the Container ID for Season 4 of ABC’s “Grey’s Anatomy” would be:
Note that the Container ID can only contain alphanumeric characters and underscore marks. It cannot contain spaces, dashes, ampersands, other punctuation, or symbols. The Container ID is case-sensitive and must not start with an underscore.
The Vendor ID identifies an episode in a season. A Container ID identifies a specific season, only. Both are used for reporting sales on a specific season or episode.
Note that both Vendor IDs and Container IDs must be globally unique and cannot be reused. For example, if a Vendor ID is already being used on one season, you cannot use that same Vendor ID on a different season.
Download the schema through Transporter and refer to the iTunes TV Package Specification.
Apple ProRes 422 (HQ) or MPEG-2 is acceptable for TV content. Note that ProRes is preferred.
Episodes delivered to iTunes must be in a .itmsp package and include a metadata.xml, video source, .SCC captions (if required).
For library content, there are two stages of QC (quality control) that together take roughly two weeks. During this time, we review a sample of the encoded files for errors. Since we don't review every single file, it's important that your internal team or encoding house thoroughly checks all content for errors before delivery. We also check for errors in the metadata and a 30-second preview from each episode.
If we find one or more issues in one of the reviewed files, we assume that it is the case for all videos within the playlist.
For currently-airing episodes, QC often takes place after episodes are already available on the iTunes Store. This makes it especially important that your internal team or encoding house thoroughly checks all content for errors before delivery.
If we find a QC issue during our review, we may remove the content from the iTunes Store. After you’ve resolved the issues, you can redeliver your assets.
The initial provider qualification requires at least five weeks of preparation and testing. It’s typically faster when you use an Apple-approved encoding house.
There are a few different requirements to consider:
Keep in mind the following requirements:
After the sales start date has been reached and the QC (quality control) team has approved your content, it can take up to 24 hours for the content to appear in search results on the iTunes Store.
No. Episodes are assembled together and presented on the iTunes Store as a season. To associate an episode with a season, the episodes metadata must include the seasons “Container ID”. Without a season, an episode cannot be delivered.
You may have two accounts if your company acts as a provider and an encoding house.
To set up an encoding house account, create a group email address that includes everyone in your company who will use the account. Provide the group address to iTunes by using the Contact Us module on iTunes Connect.
iTunes Connect supports different features for different products. Depending on the icons presented to you on your iTunes Connect homepage, you may be able to do the following:
To avoid common problems when delivering closed captions, read the iTunes Closed Captioning Testing Guide available in Resources and Help.
By June 30, 2015, TV content deliveries for the U.S. iTunes Store must include closed captions. Be aware of the following special cases:
Only currently valid reason codes will be accepted. Without a valid reason code, content without closed captions can no longer be offered on the iTunes Store in the United States, and will be removed on or after June 30, 2015. Be sure that you update your content with valid reason codes before then.
If you’re not sure which of your deliveries has closed captions, you can get a status list in Catalog Reports.
Learn more in the iTunes Package Film Specification and the iTunes Video and Audio Asset Guide in Resources and Help.
Currently TV only supports original version audio and Closed Captioning.
A scratch encode is a low-resolution copy of the video asset that was delivered to iTunes. A scratch encode is usually used by partners to sync closed captions to episodes already delivered to iTunes.
Scratch encodes are available by doing a metadata lookup in Transporter.
The possible statuses are:
Note that if a season is in any state other than On Store, episodes in that season won't be available.
For additional status information, click See Details in My TV Shows. Territory-specific status information will appear at the bottom of the page.
After a season launch, each episode automatically goes live on the iTunes Store. A standardized and weekly updated schedule is required to accurately track episodes and sales start dates. To obtain the schedule template, use Contact Us on iTunes Connect. You can also track the episode status in My TV Shows.
If you believe content for which you hold rights is available on the iTunes Store without proper authorization, contact us.
No, usually you can't get reviews removed. We only remove inappropriate customer reviews that contain profanity, hateful or overtly sexual language, or significant factual inaccuracies.
To request to have a review removed from the iTunes Store, open a ticket. Be sure to include a screenshot of the review, as well as information about the iTunes Store territory where that review appears.
For seasons, check that the following items are complete:
For episodes, check that:
Prices are based on the wholesale price and on the total number of expected episodes in a season.
If you want to set a wholesale price that’s not available on iTunes Connect, reach out to your iTunes Business Representative.
Customizations for TV Shows can be uploaded in iTunes Connect on the Custom tab.
Make sure all episodes have been delivered and are cleared for sale. If this is a Library season, make sure you have marked the season complete.
Pricing Intervals allow you to change episode and season pricing over time. This is useful for sales and other temporary pricing changes that have a definite beginning and end date, as well as permanent pricing changes that have no end. Pricing Intervals can be updated in iTunes Connect.
To edit territory rights:
Note: It can take up to 24 hours for changes made on iTunes Connect to show up on the iTunes Store.
To mark your TV season complete, search for your season in My TV Shows. In Rights & Pricing, click Mark Complete.
The Mark Complete button won't appear if:
Note: You can cancel your request up to three days after you mark the season complete.
Season Pass lets customers pay in advance for all episodes of a currently-airing season. This includes episodes already available on the iTunes Store, as well as episodes that have not yet aired. Season Pass can only be offered at a discount.
Season Pass is not available for library seasons. Instead, a “season price” is the price of a season after you've marked it complete.
To request special pricing, get in touch with your iTunes Business Representative.
Multi-Pass is an option for customers to purchase TV shows from the iTunes Store. Customers can download the most recent episode immediately and future episodes will download as they become available, up to a pre-determined date. Multi-Pass is designed for shows that are ongoing and don't have traditional “seasons.” Multi-Pass is not available for previously aired content.
To set up a Multi-Pass, contact your iTunes Business Representative.
Container positions can be edited in iTunes Connect on the Episodes tab by dragging to re-order or on the Episode metadata tab by entering the new container positions. Container positions can also be edited through an XML redelivery. Note that duplicate container positions are not allowed.
Preview start times can be updated in iTunes Connect or through an XML redelivery. Preview start times should be used to ensure that all previews in a series contain individual episode-specific content excluding title sequences, previous episode synopses, or promotional material.
Yes. To change the locale value of your assets, you must first remove the asset with the previous locale value, and then redeliver the asset with the new locale value.
To remove the asset, set the attribute
"true" in the source data block of the XML. To re-deliver the asset with the correct locale, include another data file element block. In both blocks, the locale, role, filename, size, and checksum elements are required.
You can change season and episode metadata in My TV Shows.
Just redeliver the assets you want to replace. You can reencode and redeliver assets at any time. Use the same vendor ID you used for initial delivery.
When you redeliver your video assets, generate a new MD5 checksum and include it in the metadata. If an existing asset is in HD, the redelivered asset must also be in HD.
Redelivered assets will automatically overwrite the content currently for sale on the iTunes Store. Allow time for processing before the new assets become available, just as you would when delivering assets for the first time.
If you wish to receive TV QC notifications, enable Content notifications in Manage Users.
If you have an iTunes Connect account, you will receive all Newsletters for your content type.
Click on the Catalog Reports section from your iTunes Connect home page. Select the type of report you wish to receive. When the report has been processed and is available to download from iTunes Connect, you will be notified via email. You are only allowed to request one catalog report of each type per 24 hours for your content provider. The reports you request will remain available on iTunes Connect for 30 days.
To remove episodes temporarily from seasons that don't have an active season pass, set an episode sales date in the future instead.