Why can't I update my banking information and what do I do if my banking update takes longer than 24 hours to process?
Banking information can be edited at any time, with a few exceptions:
- If changes to your agreements or banking information are still processing, you won't be able to make other changes to your banking information until that's complete. Allow 24 hours for changes to be processed.
- From time to time, system maintenance is required on iTunes Connect. During this time, usually less than five hours, you won't be able to update your banking information. If your bank account information is still processing for more than 24 hours make sure there isn't required tax information missing.
- U.S. tax forms are required for all agreements that cover the United States. If you're based in Australia or Canada, you must also complete the forms for those territories in Agreements, Tax, and Banking.
Processing will finish after you provide all missing tax information.
Why isn't my local clearing or SWIFT code being accepted?
Make sure you've entered your local clearing (including any leading zeros) or SWIFT code correctly. Don't enter a SWIFT code if you're asked specifically for a clearing code or other type of number.
Some local clearing or SWIFT codes aren't yet recognized by our banking systems. If possible, use a supported local clearing or SWIFT code instead. It can take up to several months to add support for additional local clearing or SWIFT codes. If you'd like us to verify or attempt to add support for your bank, let us know and include your bank details.
What if I do not see my U.S. branch location on the list?
Make sure your U.S. ABA routing number is correct. This number will be printed on the bottom of the checks for your account, or you can contact your bank if you need further confirmation.
Not all locations for every U.S. bank are available; use another branch location instead if this is the case.
Payments sent to U.S. banks in USD require an ACH routing number. This must be a domestic payment method. If you provide an international wire routing number, your payments will fail.
Why isn't my Canadian Bank Transit Number being recognized?
There are two formats for Canadian transit numbers: electronic and paper. You must enter the nine-digit electronic routing number when providing your bank information. This number is made up of a leading zero, a three-digit financial institution number, and a nine-digit branch transit number.
For example, if the institution code for the Bank of Montreal was 001 and the branch transit number was 000111000, then the electronic transit number would be entered as 0001000111000 in iTunes Connect.
Note: Payments sent to Canadian bank accounts with CAD currency are processed by the local clearing system, not by international wire. Verify with your bank that the transit number provided will allow ACH-type payments to your account.
Can I use “further credit to” instructions provided by my bank?
No, usually these instructions are only provided by banks or investment firms that don’t have their own bank routing number. We don’t support payments to banks or institutions that don’t have their own routing number.
Why am I getting a "Please enter a valid bank account number" error message?
Some bank account numbers have leading zeros. Be sure to include all leading zeroes when entering your banking information on iTunes Connect.
Don't enter your IBAN into the bank account number field.
What alphabet can be entered in the Account Holder Name field?
If your Bank Account Currency is Japanese Yen, Katakana characters are allowed. Otherwise, only English letters or numbers are allowed in the Account Holder Name field.
What do I do if an Apple banking partner requests additional documentation so I can receive payments?
Should an Apple banking partner need more documentation, they'll reach out to you directly.
Note: Apple may also request additional information or documentation.