What is iTunes Connect?

iTunes Connect is a platform to manage your content on Apple Music and the iTunes Store, access sales reports, manage users, and more.

What are Users and Roles?

A user is anyone who has access to iTunes Connect. Users are assigned different roles that determine what features they can access. Depending on your role, you may not see all the sections of iTunes Connect.

Role Permissions Section Access
Admin Has access to all features of iTunes Connect. Admins can create, edit, or delete other iTunes Connect user accounts. 

This role should be assigned to those in your organization who should have write access to all iTunes Connect functionality, as well as the responsibility for administering other iTunes Connect user accounts.
Agreements, Tax, and Banking; My Music, My Movies, My Music Video; Tickets; Sales and Trends; Payments and Financial Reports; Users and Roles; Resources and Help
Read Only: Agreements.
Legal Can enter into agreements on behalf of your organization, provided they have the legal authority to do so. Additionally, users with the Legal role can accept agreement terms on iTunes Connect. 

This role cannot be edited to your own account to grant yourself the Legal user role. You must be granted access by another Admin user to have the Legal role added to your account in Users and Roles.
Agreements, Tax, and Banking; Sales and Trends; Resources and Help
Read Only: My Music; Users and Roles.
Finance Manages financial information, including downloading reports and updating tax forms. Finance users can only edit their own personal account information (first name, last name, Apple ID, email address) and notification selections. 

This role should be assigned to those in your organization who should have access to sales reports and financial information.
Agreements, Tax, and Banking; Sales and Trends, and Catalog Reports. Depending on your agreement, they will also have read-only access to My Music, My TV Shows, My Movies, and My Music Videos.
Technical Can manage all aspects of music content, such as pricing, metadata, delivery, tickets, and more. Technical users also have access to iTunes Producer and Transporter. 

Technical users can only edit their own personal account information (first name, last name, Apple ID, email address) and notification selections. This role should be assigned to those in your organization who set up, deliver, and manage content.
My Music, My Music Videos, My Movies, Tickets, User and Roles, and Catalog Reports.
Sales Has access to daily and weekly reporting, and marketing and ad campaigns. Read-only access to Catalog Reports.
Read-only This role should be assigned to those in your organization who should have access to inspect the status of content, but not initiate changes. Depending on your agreement these users will have read-only access to My Music, My Movies, My Music Videos, and Tickets. A Read-only user will also have access to the Catalog Reports.
Encoder Has access to advanced specifications and Transporter. It is designed for users to access updated versions of iTunes delivery software and corresponding specs.

This role should be assigned to encoding house contacts authorized to deliver content on behalf of your organization.
Access to features impacting content delivery via Transporter and iTunes Producer.

How do I manage Users and Roles in iTunes Connect?

To add people to work on your Music account, you need to invite them as users. Each person should access iTunes Connect with their own Apple ID. We strongly recommend adding more than one person to your account.

Create Admin User 
If you signed up for the account, you’re automatically designated as a user with Admin and Legal roles, and you can access everything within iTunes Connect. To complete the creation process: 

1. Go to Users and Roles. 
2. Click the plus sign (+). 
3. Enter the information for the user you wish to create. 

We recommend using the user’s email address as the username. Usernames are case sensitive. Your new username is called your Apple ID.

Add User
Users with the Admin role can add new users.

  1. Go to Users and Roles.
  2. Click the plus sign (+) next to the number of users at the top left.
  3. Enter the user’s first name, last name, and email address.
  4. Click Next.
  5. Select an access level for the user by selecting one or more roles.
  6. Click Next.
  7. Select the notifications the user should receive by type and territory.
  8. Click Save.

The new user will receive an invitation with a link to activate their iTunes Connect account.

Edit User and Roles
You can edit your personal user details such as your name or email address, but you cannot edit your own role. Users with the Admin role can edit the roles and notifications for other users, but they cannot modify names or email addresses of individual users.

  1. Go to Users and Roles.
  2. Select the user’s Apple ID.
  3. Make edits in the Roles or Notifications tabs.
  4. Click Save.

Delete Users 

  1. Go to Users and Roles.
  2. Select the user’s Apple ID.
  3. Click Delete User.
  4. Confirm you want to delete the user and data associated with the account.

How do I create a new iTunes Connect user with the Legal role?

When a user is assigned the Legal role, they will receive an email prompting them to sign in and accept a Legal Certification stating that they are authorized to enter into contractual agreements. A user must be granted access to the Legal role. After they have accepted the Legal Certification, they will be able to enter into agreements in iTunes Connect.

When creating any new user, be sure this user has:

• An activated iTunes Connect account
• An Apple ID account that exists as an Apple Music or iTunes account
• A current credit card on file
• Accepted the iTunes Connect Terms and Conditions

If you don’t have an Apple Music or iTunes account Apple ID, download iTunes and create one.

Can I assign another user with the Legal role in iTunes Connect?

You can assign the Legal role to another user in your organization, or have another Admin user assign the Legal role to your account in Users and Roles.

You cannot edit account information to add the Legal role; you must be given access to the role. Users with the Admin role can view agreement terms and download the agreement PDF, but cannot accept them on iTunes Connect unless they also have the Legal role. 

What types of notifications can users receive?

Users can opt in to receive email notifications from iTunes Connect. Users with the Admin role can edit the notifications for other users. We strongly recommend opting in to all notifications that are relevant to your role. 

The following notifications are available: 

• Content: Explanation of content rejections and how to correct submission errors.
• Agreements: Agreements status updates (for example, agreement expiration warnings) or if more agreement information is needed.
• Financial Reports: New finance reports are available for download on iTunes Connect.
• Payments: Returned payments from your bank. 
• Pre-order Reports: Missing assets for XML-only pre-orders. These alerts will be sent eight days, five days, and three days prior to the release date of the pre-order.
• Failed Upload Reports: Music content fails to upload to Apple Music and iTunes.
• Weekly Upload Reports: A list of content uploaded to Apple Music and iTunes during the week. 

I already have an iTunes Connect account for another media type (such as apps or Apple Books). Can I use it to get my music on Apple Music and the iTunes Store?

Yes. If you previously signed up to distribute other content (such as apps or Apple Books), you can use the same U.S. Tax ID and legal entity name when signing up to offer your music.

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