How can I check the status of my music after delivery?

The status of your music can be found in iTunes Connect. For the status of multiple products, download a Catalog Report or use Status mode in Transporter.

Note: It can take up to 24 hours for music to appear in iTunes Connect after delivery.

What do the delivery status messages mean in iTunes Connect?

On Store: The music is live on Apple Music and iTunes. 

If your status is On Store and you cannot find it, go to My Music on iTunes Connect and click “View on iTunes” or "View on Apple Music". 

Note: Processing can take up to 24 hours.

Ready for Store: The music is ready for release on the sales start date.

Not On Store: The content is not live on Apple Music and iTunes. Apple reserves the right to hide content if it does not comply with the Apple Music Style Guide or for legal reasons. 

Where does my hidden content go?

To see a report of all hidden content, go to My Music in iTunes Connect and view your Catalog Reports.

How can I view the details of my music such as metadata, territory rights, pricing, and cover art?

To view specific details of your music: 

  1. Sign in to iTunes Connect and go to My Music.
  2. Search for your album.
  3. Click on the magnifying glass. 

Details include delivered metadata, cover art, and rights and pricing information for albums and songs delivered to Apple Music and the iTunes Store.

My music should be live, but I don’t see it on Apple Music or iTunes. What should I do?

Go to My Music in iTunes Connect and select “View on iTunes Store” or "View on Apple Music" to see the Apple Music and the iTunes Store links. 

Here are some common reasons why your music is not live:

  • The sales start date is incorrect. Confirm the status of your delivery in iTunes Connect.
    • Make sure the status column shows On Store.
    • Verify the sales start date and update if the sales start date is incorrect.
  • Your submission is still processing. Processing can take up to 24 hours. If the status is On Store but the sales start date has passed, it may be processing.
  • You have an open ticket. If you’ve been ticketed for cover art, metadata, or audio issues, go to Tickets to resolve the issue. 

Note: Apple reviews every delivery to ensure the very best quality. To avoid delays in availability, deliver your music as early as possible. 

Is there a way to prioritize my content to help it go live faster on the iTunes Store?

Flags allow you to expedite your release. Content providers are allowed a certain number of priority flags per week.

Where can I find information about my flagging allowance?

Your flagging allowance appears on the upper-right side of the My Music page underneath Catalog Reports. If you do not see a flagging allowance, contact your Technical Account Representative for more information.

Note: Do not rely solely on flagging to expedite a release. We strongly recommend delivering your content as early as possible.


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