What are Tickets?
Before your music becomes available on Apple Music and iTunes, it must first go through a quality assurance process. We review deliveries in accordance with the Apple Music Style Guide.
What kind of Tickets can a provider receive?
|Metadata||Used to make changes to most metadata for music and music videos.|
|Cover Art||Used to update the current cover art for music and music videos.|
|Audio||Used to replace audio for a track on an album.|
What do the Ticket Status messages mean in iTunes Connect?
Approved: The corrections we received were reviewed and approved.
Your Action Needed: There is an issue that requires action from the content provider.
No Action Needed: There is an issue that requires content provider attention, which the provider has confirmed can not be actioned. Content with this ticket state will remain unavailable.
Pending: The Ticket is being reviewed by Apple’s Content Curation team.
Denied: The Ticket was not approved by Content Curation and the delivery won’t be available on Apple Music and the iTunes Store.
Canceled: The ticketed issue is no longer relevant.
Saved for Later: The Ticket has been opened but no changes were submitted.
Do tickets impact the time it takes for my music to appear on Apple Music and the iTunes Store?
Yes. A ticket will result in your music being hidden until it is addressed and resolved by Apple.
How do I resolve Tickets?
If you receive an email about a Ticket, follow the link to address the changes requested. Alternatively, head to Tickets in iTunes Connect and search for specific ticket IDs.