When do reports become available?

Daily usage reports, Apple Music Streams, and Sales and Trends Streams are visible in the Streams dashboard and Reports page in Sales and Trends the following times:

  • Daily reports are available the following day.
  • Weekly reports are available on Mondays.
  • Monthly reports are available five days after the end of the month.
  • Yearly reports are available six days after the end of the year.

If a report covers multiple time zones, availability will be based on the latest time zone covered by that report.

How do Sales and Trends reports define a day, week, or month?

Reports use the following definitions for periods of time:

A day starts at 12:00:00 a.m. and ends at 11:59:59 p.m. in the time zone for a territory.

A week starts on Monday at 12:00:00 a.m. and ends on Sunday at 11:59:59 p.m. in the time zone for a territory.

A month starts on the first day of the month at 12:00:00 a.m. and ends on the last day of the same month at 11:59:59 p.m. in the time zone for a territory.

A year starts on January 1 at 12:00:00 a.m. and ends on December 31 at 11:59:59 p.m. in the time zone for a territory.

Note: Sales and Trends reports aren't based on the Apple fiscal calendar.

What time zone is used for reports?

Each reporting territory is grouped into a single reporting time zone based on location and specific to the territories covered by each agreement. These territories are grouped into the following time zones:

United States, Canada, Latin America: Pacific Standard Time (PST)/Pacific Daylight Time (PDT)

Europe, Middle East, Africa: Central Europe Time (CET)

Japan, Asia Pacific: Japan Standard Time (JST)

Australia, New Zealand, Papua New Guinea, Solomon Islands: Australian Eastern Standard Time (AEST) 

If an agreement covers more than one territory, then reports will use the time zone with the latest time. Reports for worldwide agreements use PST/PDT.

How do I download my streams and sales data for Apple Music and the iTunes Store?

Users with the Sales role can download Sales and Trends reports:

  1. From the iTunes Connect homepage, click Sales and Trends.
  2. Choose Sales and Trends Reports.
  3. Locate the Report that you want to download.
  4. Choose a vendor and date or report period.
  5. Click Download.

To download your reports without using iTunes Connect, use our command-line tool, Reporter. 

Learn more in the iTunes Connect Sales and Trends Guide and Reporter User Guide

How long are reports available in iTunes Connect?

Reports are available for a year after being delivered. Reports delivered beyond a year will be unavailable for download, with the exception of yearly reports, which are saved indefinitely.

Why don't my Sales and Trends reports match up with reports from Payments and Financial Reports?

Sales and Trends reports include all transactions from a day. They are provided so you get next-day data on your business and use the standard calendar. Streams, units, and proceeds from Sales and Trends are only estimates and should not be considered final.

Reports from the Payments and Financial Reports section of iTunes Connect only include processed transactions and are based on the Apple fiscal period. Several factors impact the financial processing status, including amount due, country or region of purchase, number of hours since purchase, content type, credit checks, and fraud rules. The payments in Payments and Financial reports are final.

Reconciling between Sales and Trends and Payments and Financial reports is not recommended due to these differences.

Can I see reports for my old legal entity name after I switch to a new legal entity name?

If you have recently completed a legal entity name change, the new legal entity name has been set up as a new vendor with a new vendor ID.

Reports that are available for download will be reported separately under the new vendor ID. Information from multiple vendor IDs cannot be consolidated but previous reports are still available in Sales and Trends on iTunes Connect.

Why does the DateStamp field in my report differ from the day I downloaded the report?

This may happen when customers use Apple Music but don't connect to the internet for longer than one day. We're still capturing the plays and we'll include them in the reports the next time the device is online. You won't see duplicate entries across reports.

Do customer IDs in my reports always stay the same?

In certain reports, Apple provides an identifier for each unique customer. To protect our users’ privacy, starting on the first of every month, users receive a new customer ID in all of our reporting.

When are customers unable to download previous purchases?

Music available for sale on Apple Music and the iTunes Store is always available for download. Customers cannot download previous purchases for music that is no longer available on Apple Music or the iTunes Store or if your agreement is no longer in effect in the territory or the content is disabled from redownloading upon your request. When music is disabled from redownloading, it is no longer available on Apple Music or the iTunes Store ("uncleared music") due to a rights issue which prevents you from making such music available.

What will I see in my Apple Music daily usage reports and when are the reports available?

A new Apple Music daily usage report is available within 24 hours of the previous day and provides usage from that day. Daily usage reports contain detailed information about a customer’s streams, including, but not limited to, listener membership type, source of stream, offline plays, and device type.

Streaming reports are only available daily. Weekly, monthly, or yearly streaming reports are not available.

To learn more, check out the iTunes Connect Sales and Trends Guide.

Where can I see my earnings for Apple Music?

 You can find your Apple Music earnings reports in Payments and Financial Reports. Click Create Reports and select your Apple Music Reports.

Note: Monthly earnings reports become available up to 30 days after the end of the Apple fiscal month.

What kind of information should I expect to see in my Apple Music earnings report?

The Apple Music Cover Sheet Reports show a line-by-line breakdown of your total royalty amount, the effective dates of the applied rate, and how we calculated it. The Apple Music Financial Detail Reports include a detailed summary of the royalty-bearing plays of your content during the period and the net royalty amount for each transaction. Use this report to see the royalty amount you’ll receive for individual songs or music videos. These reports are meant to be used together. To learn more about each field in the reports, see the Payments and Financial Reports User Guide.

What will I see in my Shazam reports and when are the reports available?

A daily aggregated Shazam report in Sales and Trends is downloadable in iTunes Connect. The daily aggregated reports contain information on Shazams based on Apple Identifier, Content, Artist, Country, and City information. If you don't have access to iTunes Connect, you can use Reporter to access this report.

For more information see iTunes Connect Sales and Trends Guide.


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