Apple Books Support
Can’t find the answer to your question? Our support teams are ready to help.
Partners
Apple Books Partner Support is available to assist you with questions about publishing your book, using iTunes Connect, and more. Contact them via email or phone, seven days a week.
- Monday to Friday: 7 a.m. to 5 p.m. PT
- Saturday to Sunday: 7 a.m. to 4 p.m. PT
Email support
Email support is available in English, Japanese, and Chinese. Apple Books Partner Support responds to emails Monday to Friday, 7 a.m. to 5 p.m. (Pacific Time), and Saturday to Sunday, 7 a.m. to 4 p.m. (Pacific Time). If you have questions during the sign-up process, send an email to bookspartner@apple.com. Otherwise, contact us.
Phone support
Phone support is available in English. If you are located in one of the following countries, you can contact Apple Books Partner Support by phone, Monday to Friday, 7 a.m. to 5 p.m. PT. For Australia, the hours of support are Monday to Friday, 8 a.m. to 8 p.m. (Australian Eastern Time).
| Country | Phone Number | Notes |
|---|---|---|
| Austria | 800070267 | |
| Australia | 1300 307 504 | This is a low-tariff number. |
| Denmark | 80251619 | |
| France | 0805 540 117 | |
| Germany | 0800 664 5307 | |
| Italy | 800 79 8641 | |
| Netherlands | 0800 0201 578 | |
| Norway | 240 55185 | |
| Spain | 900 812 687 | |
| Sweden | 20100528 | |
| U.K. | 0800 975 0615 | |
| U.S. | (877) 206-2092 | Toll-free from U.S. and Canada. |
International calling rates may apply elsewhere.
Customers
Apple Books customers should contact iTunes Store Customer Support for assistance with purchasing, downloading, or reading books on Apple Books.
If a customer reports an issue with your book, direct them to iTunes Store Customer Support. We will work with the user to resolve the issue. If we find there’s a problem with your book, you will be contacted by Apple.
Please note that Apple does not release customer information.
Communities
Connect with other authors and publishers and share tips and tricks of the trade in our Apple Books for Authors Support Communities. Reach out for help no matter where you are on your journey as an author. Ask questions about anything from structuring your story to packaging your book and selling it on Apple Books.