Apple Books Support

Can’t find the answer to your question? Our support teams are ready to help.

Partners

Apple Books Partner Support is available to assist you with questions about publishing your book, using iTunes Connect, and more. Contact them via email or phone, seven days a week. 

  • Monday to Friday: 7 a.m. to 5 p.m. PT
  • Saturday to Sunday: 7 a.m. to 4 p.m. PT

Email support

Email support is available in English, Japanese, and Chinese. Apple Books Partner Support responds to emails Monday to Friday, 7 a.m. to 5 p.m. (Pacific Time), and Saturday to Sunday, 7 a.m. to 4 p.m. (Pacific Time). If you have questions during the sign-up process, send an email to applebooks@apple.com. Otherwise, contact us.

Phone support

Phone support is available in English. If you are located in one of the following countries, you can contact Apple Books Partner Support by phone, Monday to Friday, 7 a.m. to 5 p.m. PT. For Australia, the hours of support are Monday to Friday, 8 a.m. to 8 p.m. (Australian Eastern Time).

Country Phone Number Notes
Austria 800070267  
Australia 1300 307 504 This is a low-tariff number.
Denmark 80251619  
France 0805 540 117  
Germany 0800 664 5307  
Italy 8007698641  
Netherlands 0800 0201 578  
Norway 240 55185  
Spain 900 812 687  
Sweden 20100528  
U.K. 0800 975 0615  
U.S. (877) 206-2092 Toll-free from U.S. and Canada.

 

International calling rates may apply elsewhere.

Customers

Apple Books customers should contact iTunes Store Customer Support for assistance with purchasing, downloading, or reading books on Apple Books.

If a customer reports an issue with your book, direct them to iTunes Store Customer Support. We will work with the user to resolve the issue. If we find there’s a problem with your book, you will be contacted by Apple.

Please note that Apple does not release customer information.

Partner Search

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