Understanding tickets
Think of tickets as a way to slow down and communicate updates about a release. Tickets can be generated in two ways by:
- An Admin and Technical user post-delivery
- The Quality Assurance team at Apple during the quality review process
When you create a ticket, the Quality Assurance team will review the changes. If approved, your release will be available within 24 hours.
Types of tickets
No one ticket is alike. Admin and Technical roles have the ability to change or address the following tickets via iTunes Connect or Transporter:
| Type | Description |
|---|---|
| Metadata | Used to make changes to most metadata for music and music videos. |
| Cover Art | Used to update the current cover art for music and music videos. |
| Audio | Used to replace the audio for a track on an album. |
Ticket review process
If your music or supporting metadata needs to be amended, you will have to submit a ticket for the modification. Once your ticket has been submitted to Apple, our Quality Assurance team will either approve or deny your ticket. Review the Update audio, cover art, and metadata article to see what changes can be made.
The following items can be updated with a redelivery using iTunes Producer*:
- Audio
- Wholesale Price Tier
- Sales Start Date
- Album P and C Line
- Parental Advisory Tag
- Label Name
- Track Preview Start Time
- Audio Locale
*May vary by distributor; this is not a complete list.
The following items can’t be updated once content has been delivered to Apple Music and the iTunes Store:
- UPC, EAN, or JAN
- ISRCs
- Vendor IDs
- Adding Tracks
- Adding Videos
- Adding Digital Booklets
Ultimately, tickets play an essential part in your music’s availability. If not addressed, tickets can result in your release being hidden and unavailable for streaming or purchase on Apple Music and the iTunes Store. Visit iTunes Connect Music Ticketing User Guide for complete details.